Service Consultant On-Boarding Hyundai Service Tools Web-DCS This short module addresses the basics of the Hyundai Web-Based Dealer Communication System (Web-DCS). To complete this module, read through this guide, complete the activities, and discuss your results with your Service Manager. Introduction Details Activity Summary Hyundai Service Tools: Web-DCS Hyundai’s Web-Based Dealer Communication System (Web-DCS) is a single-sign-on (SSO) resource. Web-DCS makes your job as a consultant easier by giving you quick access to need-to-know information like: • Vehicle Info • Warranty coverage • Recalls • Vehicle Service History • Blue Link Status Web-DCS is your main resource when performing a walk-around and write-up with a customer, and can provide you with a variety of opportunities to satisfy your customers. Customers and Web-DCS By previewing Web-DCS prior to a customer’s visit, you can identify: • Open campaigns and recalls • Blue Link Enrollment and Status • Blue Link-reported DTCs and Maintenance Alerts Web-DCS Review with your Service Manager what items you should check in Web-DCS on a regular basis. Identify items to check in BLIS (Blue Link Information Screen) and VIS (Warranty Vehicle Information Screen). Discuss your answers with your Service Manager. BLIS: ________________________________________________________________________ ________________________________________________________________________ VIS: ________________________________________________________________________ ________________________________________________________________________ Service Consultant On-Boarding 2 Introduction Details Activity Summary Web-DCS Access Accessing Web-DCS is easy, and can be done from any internet-connected computer. Bullet point style 1 1 Go to www.hyundaidealer.com 2 Log in using your User ID and password (see your Service Manager if you do not have a User ID) 3 Click on the “Service” Tab 4 Click on “WebDCS” Note: Once inside Web-DCS, click on the Service tab to access the service-related functions. Tip: Watch the video linked here for a short explanation of how to log into Web-DCS and use the system to review Diagnostic Trouble Codes reported through Hyundai’s BlueLink Information Screen (BLIS). This is just one of the useful features Web-DCS provides. Service Consultant On-Boarding 3 Introduction Details Activity Summary Practice Using Web-DCS With your Service Manager or Coach, access Web-DCS and practice using the system to: • Review Warranty Vehicle Information on a service customer’s vehicle • Review the BlueLink Information Screen (BLIS) and discuss how you would follow-up with a customer whose vehicle reported a DTC but has not yet made an appointment to have it checked. In the space below, note any questions or comments you had while working with WebDCS. Discuss these with your Service Manager. ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Service Consultant On-Boarding 4 Introduction Details Activity Summary Hyundai Service Consultant Goals Hyundai provides a variety of tools to help make your job easier and more productive, but it’s up to you to know how and when to use each one. Learning More Besides your Service Manager and other Service Consultants being a great resource for learning, Hyundai’s TACS site (https://www.hyundaitacs.com) offers training information and workshops with Best Practices and Tips to help you be successful. The following resources address Web-DCS: • The Hyundai Service Process: The Write-Up and Walkaround (Hyundai On-Boarding Module) • Hyundai Service Information Center (SIC) online resource Service Consultant On-Boarding 5
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