Are you having problems receiving the VAST service?

Are you
having
problems
receiving
the VAST
service?
If you have the VAST satellite system installed
to receive digital TV services, there are few
things you must know to help you receive a good
VAST service.
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Are you having problems receiving
the VAST service?
Power supply
Your VAST set-top box should be run on a continuous power supply, without any
electrical surges.
Smart card
Your VAST set-top box comes with a plastic
The person who installed your VAST system
smart card. The VAST set-top box won’t work should have activated your smart card.
without the smart card that came with it.
If the smart card is taken out of your set-top
You can’t use your smart card in a different
box, you should:
set-top box, or use another smart card in
1. Put the card back into your VAST set-top box
your VAST set-top box.
2.turn the set-top box off, and
The smart card goes into the slot on the front
3.turn it on again.
right-hand side of the set-top box. After the
smart card is put into the slot, it needs to be
activated to receive the VAST service.
What do I do if my set-top box stops working?
If your set-top box stops working
unexpectedly, try turning the set-top box off
for about a minute and then turn it on again.
You might need to do this after an electrical
storm or if your power supply is interrupted.
If this doesn’t work, your VAST smart card
may have to be activated again.
If you turn off your set-top box for longer
than a few hours, you must activate your
smart card again.
an hour or more. You won’t be able to watch
TV until the card has been reactivated. This
is normal for all set-top boxes for satellite
services.
To reduce reactivation time to about 30
minutes, you can:
• call the VAST Administration Line on
1300 993 376 and ask them to start the
reactivation process immediately. The
Administration Line is open from 9 am
to 4:30 pm AEST Monday to Friday, and
charges apply to calls to this number, or
It is better to leave your VAST set-top box
on stand-by when you are not watching TV,
rather than turning it off. This way, your
• go to the VAST website–mysattv.com.
smart card won’t have to be reactivated when
au/Troubleshooting.aspx–to start the
you turn your set-top box on again.
reactivation process yourself at any time,
day or night.
Reactivation happens automatically after you
turn your set-top box on again, but may take
Factsheet updated: April 2014
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Are you having problems receiving
the VAST service?
For more information
For more information, call our Digital Ready Information Line on 1800 20 10 13.
Factsheet updated: April 2014
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