EOC - Level 3 - Nova Scotia Power

2014 Outage Review Appendix 4.01 Page 1 of 2
Executive
Storm Lead 3
Financial Coordinator
Internal Resource Coordinator
Control Centre
Operations
Coordinator
Transmission
Operations
Coordinator
EMO
Coordination
Regional
Operations
Coordinator
Duty Officer
EOC Admin
EOC IT
Safety
Coordinator
Logistics
Coordinator
Customer
Coordinator
Corporate
Communications
Coordinator
Damage
Assessment
Coordinator
External
Resource
Coordinator
EOC - Level 3
NSPI ESRP
- 24 Emergency Services Restoration Plan Rev. 1.9
2009-08-31
2014 Outage Review Appendix 4.01 Page 2 of 2
EOC CONTACT LIST
REVISED: July 5, 2014
Conference Call in phone 1-888-653-2299
Role
Name
1st
Storm Lead
2nd
Control Centre Coordinator
2nd
3rd
EOC
Regional Operations
Confirmed
Shift
x
x
A
B
James Delorme
Dave Stanford
Bill Ellis
1st
Matt Drover
2nd
Hung Huynh
3rd
Perry Mason
1st Charlene MacMullin
2nd
Frank Woodworth
1st
Logistics
2nd
3rd
Participant Code: 9344008
x
x
Paul Casey
Steve Pothier
x
x
x
x
x
x
x
x
A
B
x
x
A
B
x
x
x
x
A
B
Scott Nicholson
Alex Birrell
Shawn Connell
x
x
x
x
x
x
A
B
A
Harris McNamara
Kelly Murphy
Milton Howley
Matt Seely
Amanda Dennehy
Leigh Marryatt
Deanna Richardson
Anne-Marie Curtis
x
x
x
x
x
A
B
1st
Transmission Operations
Chair Code: 9897#
Note: Bell Support 800-561-7338
Other
Contacted Left Message
NOTES
3rd, only if required
3rd, if required.
4th
1st
2nd
Safety Coordinator
3rd
Customer Coordinator
2nd
3rd
Corporate Communications
2nd
3rd
1st
1st
1st
Duty Officer
2nd
3rd
EOC Admin
2nd
3rd
External Resources
2nd
1st
David Rodenhiser
Sasha Irving
Neera Ritcey
Jill Searle
John Charlton
Pam McPhee
Angela Smith
3rd, only if required
Central
East
West
x
x
Media Line
233-6015
x
x
x
x
x
x
x
x
x
x
x
x
A
x
x
x
x
x
A
x
x
A
B
B shift, if necessary
Available Sunday, if necessary
A
B
Through ROPS Coordinator
1st
3rd
Mike Sampson
Eric Ferguson
3rd Charlene MacMullin
1st
John Hawkins
2nd
Tony Folkins
Sean Borden
3rd
1st
NS EMO
HRM EMO
2nd
1st
Damage Assessment
2nd
Internal Resources
1st
2nd
Anthony Bell
Erika Murdock
Lyne Brun
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
A
B
A
In training
Must suspend SOC.
Not available Saturday
In training
A
Not in EOC; available by phone
2014 Outage Review Appendix 4.02 Page 1 of 2
SEARLE, JILL
From:
Sent:
To:
SEARLE, JILL
Friday, July 04, 2014 12:35 PM
BELL, ANTHONY; BIRRELL, ALEX; CASEY, PAUL; CONNELL, SHAWN; CURTIS, ANNEMARIE; DELORME, JAMES; DENNEHY, AMANDA; DROVER, MATTHEW; FERGUSON,
ERIC; FOLKINS, TONY; HAWKINS, JOHN; HICKEY, MIKE; HOWLEY, MILTON; HUYNH,
HUNG; IRVING, SASHA; JODREY, KIM; MCNAMARA, HARRIS; MCPHEE, PAM; MURPHY,
KELLY; O'CALLAGHAN, KEITH; POTHIER, STEPHEN; RICHARDSON, DEANNA; RITCEY,
NEERA; RODENHISER, DAVID; SAMPSON, MIKE; SEARLE, JILL; SKOKE, ANTHONY;
SMITH, ANGELA; STANFORD, DAVID; SULLIVAN, KEVIN; SUTHERLAND, CRAIG;
WOODWORTH, FRANKLYN; MACMULLIN, CHARLENE; SWEENEY, DAVID; BORDEN,
SEAN; MACLEOD, GLEN; BRUN, LYNE; MURDOCK, ERIKA; CHARLTON, JOHN; MASON,
PERRY
ESRP; SIDEBOTTOM, MARK; BLUNDEN, GREG; O'CONNOR, WAYNE
EOC Opening - Level 3
Cc:
Subject:
The EOC will open Saturday morning, July 5, at 9:00 am. There will be a call at 9:30 am Saturday morning for both A&B shifts. Call in information is: Conference Call in phone 1‐888‐241‐3855 Participant Code: 1261804 Jill Searle, M.A.Sc., P.Eng. | EOC Duty Officer | Nova Scotia Power T: 902‐496‐4828 | C: 902‐240‐9339 | F: 902‐428‐7799 E: [email protected] www.nspower.ca Follow us on Twitter 1
2014 Outage Review Appendix 4.02 Page 2 of 2
SEARLE, JILL
From:
Sent:
To:
Cc:
Subject:
SEARLE, JILL
Monday, July 07, 2014 9:32 PM
ESRP
SWEENEY, DAVID; WOODWORTH, FRANKLYN; CONDON, PAULA; MACKAY, PAUL
EOC Deactivation - 9 pm July 7, 2014
As of 9:00 pm July 7, 2014 the EOC has been deactivated. The storm response has been reclassified as Level 2 – Regional Response. Jill Searle, M.A.Sc., P.Eng. | Distribution Capital | Nova Scotia Power T: 902‐496‐4828 | C: 902‐240‐9339 | F: 902‐428‐7799 E: [email protected] www.nspower.ca Follow us on Twitter 1
2014 Outage Review Appendix 4.03 Page 1 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Event Anticipated ESRP event level Strategy creation date Author Strategy status Administration level Cause Crew Status FEEDER ETRs Territory Effective time/date July 5th, Tropical storm Arthur Level 3 Saturday July 5th, 2014 Keith O’Callaghan Version 1 – July 5th, 7am Territory Tropical Storm Feeder Type ETR Type ETR time Urban Rural Remote Urban Rural Remote Urban Rural Remote Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed 6 hours 6 hours
8 hours
4 hours 6 hours 8 hours 4 hours 6 hours 8 hours Depot ETR 7 am Sat July 5th 7 am Sat July 5th BRT BRW 11:30pm Saturday July 5th 11:30pm Saturday July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th 7 am Sat July 5th CLA COL DIG KIN LIV SHE YAR BAR 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th West 7 am Saturday July 5th Central 7 am Saturday July 5th
Eastern Noon Saturday July 5th
INDIVIDUAL ETRs Territory Effective time/date West 2014 Outage Review Appendix 4.03 Page 2 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th 11:30pm Saturday July 5th Restoration Assumptions 1. Crews will be restoring power during the event depending on severity of the winds. 2. Road/travel conditions may be an issue and will hamper restoration time’s frames. 3. The storm is still active at the time of the creation of this strategy Operating Instructions 1.
2.
3.
4.
Regular business operations until the ETR start times. ETR overrides will be administrated by the RMC. ETRs will be monitored by the RMC. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 5. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 2 of 5 2014 Outage Review Appendix 4.03 Page 3 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message Awinterstormisexpectedtoimpacttheprovince
beginningWednesdaymorningandintoThursday.
Wecontinuetowatchweatherforecastsclosely,and
prepareforthisstormwithcrewspositioned
throughouttheprovincereadytorespondasneeded.
Youcanstayuptodateonoutageinformationinanumber
ofways:

Ourwebsitewww.nspower.cahasaliveoutage
map,whichincludesinformationonestimated
restorationtimes.

Oryoucanuseyourhandhelddevicevia
www.nspower.ca/m

We’llalsotweetupdates.Justfollow@nspowerinc

Asalways,youcanreceiveoutageinformation,or
reportoutagesanddowned lines by phoning 1877-428-6004
Thankyou.
Page 3 of 5 2014 Outage Review Appendix 4.03 Page 4 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY During Event Post Event AREA SPECIFIC MESSAGING Territory Effective Date/Time West Central Page 4 of 5 Duetocontinuinghighwinds
insomepartsoftheprovince,
roadconditionsand
accessibilityremaina
challengeasweworkto
restorepower.
Weappreciateyourpatience
asourcrewsworkasquickly
andsafelyaspossibleas
theseweatherconditions
improve.
Thankyou Depot BRT BRW CLA COL DIG KIN LIV SHE YAR BAY CHE HFX Message 2014 Outage Review Appendix 4.03 Page 5 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Eastern Page 5 of 5 DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 2014 Outage Review Appendix 4.03 Page 6 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Event Anticipated ESRP event level Strategy creation date Author Strategy status Administration level Cause Crew Status FEEDER ETRs Territory Effective time/date July 5th, Tropical storm Arthur Level 3 Saturday July 5th, 2014 Deanna Richardson Version 2 – July 5th, 1:00 pm Territory Tropical Storm /Hurricane Arthur Feeder Type ETR Type ETR time Urban Rural Remote Urban Rural Remote Urban Rural Remote Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed 8 hours 10 hours
12 hours
6 hours 8 hours 10 hours 8 hours 10 hours 12 hours Depot ETR 1130 am Sat July 5th 11:30 am Sat July 5th BRT BRW 6:00 PM Sunday July 6th 6:00 PM Sunday July 6th
11:30 am Sat July 5th 11:30 am Sat July 5th 11:30 am Sat July 5th 11:30 am Sat July 5th 11:30am Sat July 5th 11:30 am Sat July 5th 11:30 am Sat July 5th 11:30 am Sat July 5th CLA COL DIG KIN LIV SHE YAR BAR 6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
West 11:30 am Saturday July 5th Central 11:30 Saturday July 5th
Eastern 11:30 am Saturday July 5th
INDIVIDUAL ETRs Territory Effective time/date West 2014 Outage Review Appendix 4.03 Page 7 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
10am Sat July 5th
BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
6:00 PM Sunday July 6th
Restoration Assumptions 1. Crews will be restoring power during the event depending on severity of the winds. 2. Road/travel conditions may be an issue and will hamper restoration time’s frames. 3. The storm is still active at the time of the creation of this strategy Operating Instructions 1.
2.
3.
4.
Regular business operations until the ETR start times. ETR overrides will be administrated by the RMC. ETRs will be monitored by the RMC. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 5. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 2 of 4 2014 Outage Review Appendix 4.03 Page 8 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to a
province-wide tropical storm. Our crews are working
safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes. We appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to a
province-wide tropical storm. Our crews are working
safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes. We appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Post Event Page 3 of 4 2014 Outage Review Appendix 4.03 Page 9 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY AREA SPECIFIC MESSAGING Territory Effective Date/Time West Central Eastern Page 4 of 4 Depot BRT BRW CLA COL DIG KIN LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD Message 2014 Outage Review Appendix 4.03 Page 10 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Event Anticipated ESRP event level Strategy creation date Author Strategy status Administration level Cause Crew Status FEEDER ETRs Territory Effective time/date West Central Eastern 6:00pm Saturday July 5th 6:00pm Saturday July 5th
6:00pm Saturday July 5th
July 5th, Tropical storm Arthur Level 3 Saturday July 5th, 2014 Deanna Richardson Version 3 – July 5th, 6:00 pm Territory Tropical Storm /Hurricane Arthur Feeder Type ETR Type ETR time Urban Fixed Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed 11:30am Sunday July 6, 2014 11:30am Sunday July 6, 2014
11:30am Sunday July 6, 2014
11:30 am Sunday July 6, 2014 11:30 am Sunday July 6, 2014 11::30 am Sunday July 6 2014 11:30am Sunday July 6, 2014 11:30am Sunday July 6, 2014 11:30am Sunday July 6, 2014 Depot ETR BRT 11:30 PM Sunday July 6th ETRs Customer outage >100 Territory Effective time/date West 6:00pm Sat July 5th 2014 Outage Review Appendix 4.03 Page 11 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 6:00pm Sat July 5th
BRW 11:30 PM Sunday July 6th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th
Depot ETR 6:00pm Sat July 5th
6:00pm Sat July 5th
BRT BRW 11:30 pm Monday July 7th 11:30 pm Monday July 7th
6:00pm Sat July 5th
6:00pm Sat July 5th
CLA COL 11:30 pm Monday July 7th
11:30 pm Monday July 7th
ETRs Customer outage <=100 Territory Effective time/date West Page 2 of 6 2014 Outage Review Appendix 4.03 Page 12 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
Restoration Assumptions 1. Crews will be restoring power during the event depending on severity of the winds. 2. Road/travel conditions may be an issue and will hamper restoration time’s frames. 3. The storm is still active at the time of the creation of this strategy Operating Instructions Page 3 of 6 2014 Outage Review Appendix 4.03 Page 13 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 1.
2.
3.
4.
Regular business operations until the ETR start times. ETR overrides will be administrated by the RMC. ETRs will be monitored by the RMC. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 5. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 4 of 6 2014 Outage Review Appendix 4.03 Page 14 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Post Event Page 5 of 6 2014 Outage Review Appendix 4.03 Page 15 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY AREA SPECIFIC MESSAGING Territory Effective Date/Time West Central Eastern Page 6 of 6 Depot BRT BRW CLA COL DIG KIN LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD Message 2014 Outage Review Appendix 4.03 Page 16 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date Anne‐Marie Curtis Author Version 4 – July 6th, 6:00 am Strategy status Territory Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually entered by RMC per night time planning. NEW OUTAGE defaults per below, any new outages in Metro would be restored by 6pm Sunday. FEEDER ETRs Territory Effective time/date Feeder ETR Type ETR time Type 6:00am Sunday July 6th Urban Fixed 11:30pm Sunday West Central Eastern 6:00am Sunday July 6th
6:00am Sunday July 6th
Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed July 6, 2014 11:30pm Sunday July 6, 2014
11:30pm Sunday July 6, 2014
6 pm Sunday July 6, 2014 11:30 pm Sunday July 6, 2014 11:30 pm Sunday July 6 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 ETRs Customer outage <=100 Outages < 100 can be restored in Metro by end of day Sunday July 6 2014 Outage Review Appendix 4.03 Page 17 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY All others are estimated to be restored Monday until more detailed assessment/planning takes place. Territory Effective time/date Depot ETR West Central Eastern 6:00pm Sat July 5th
6:00pm Sat July 5th
BRT BRW 11:30 pm Monday July 7th 11:30 pm Monday July 7th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th 11:30 PM Sunday July 6th 6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
BAU
BAU
BAU
BAU
BAU
BAU
BAU
BAU
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. Page 2 of 6 2014 Outage Review Appendix 4.03 Page 18 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 19 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 20 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time West Page 5 of 6 Depot Message BRT BRW CLA COL DIG KIN “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
2014 Outage Review Appendix 4.03 Page 21 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern Page 6 of 6 LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 22 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date Deanna Richardson Author Version 5 – July 6th, 11:30 am Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually entered by RMC per night time planning. A detailed listing is attached In Summary West – With extensive damage reported in the West, some feeders will be restored by 6pm Sunday, the largest majority will be completed by 11:30 pm Sunday Central –Urban feeders will be restored by 6 pm Sunday with the remaining rural/remote ones by 11:30 pm Sunday East – All feeder outages in the East will be restored by 11:30 pm Sunday FEEDER ETRs NEW OUTAGE defaults per below, any new outages in Metro would be restored by 6pm Sunday Territory Effective time/date Feeder ETR Type ETR time Type 6:00am Sunday July 6th Urban Fixed 11:30pm Sunday West Central 6:00am Sunday July 6th
Rural Fixed Remote Fixed Urban Fixed July 6, 2014 11:30pm Sunday July 6, 2014
11:30pm Sunday July 6, 2014
6 pm Sunday 2014 Outage Review Appendix 4.03 Page 23 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Eastern 6:00am Sunday July 6th
Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed July 6, 2014 11:30 pm Sunday July 6, 2014 11:30 pm Sunday July 6 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 ETRs Customer outage <=100 Outages < 100 can be restored in Metro by end of day Sunday July 6 All others are estimated to be restored Monday until more detailed assessment/planning takes place. Territory Effective time/date Depot ETR West Central Eastern Page 2 of 6 6:00pm Sat July 5th
6:00pm Sat July 5th
BRT BRW 11:30 pm Monday July 7th 11:30 pm Monday July 7th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT 11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th 11:30 PM Sunday July 6th 6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
2014 Outage Review Appendix 4.03 Page 24 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
STE GUY GOS RIB PHA MAB CHC ING SYD 6:00 PM Monday July 7th
BAU
BAU
BAU
BAU
BAU
BAU
BAU
BAU
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 25 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 26 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time West Page 5 of 6 Depot Message BRT BRW CLA COL DIG KIN “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
2014 Outage Review Appendix 4.03 Page 27 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern Page 6 of 6 LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 28 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date Deanna Richardson Author Version 6 – July 6th, 6 pm Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually entered by RMC per night time planning. A detailed listing is attached In Summary West – With extensive damage reported in the West, some feeders will be restored by 6pm Sunday, the largest majority will be completed by 11:30 pm Sunday but with the possibility that some will have to be pushed into Monday. Central –Urban feeders will be restored by 6 pm Sunday with the remaining rural/remote ones by 11:30 pm Sunday East – All feeder outages in the East will be restored by 11:30 pm Sunday FEEDER ETRs NEW OUTAGE defaults per below, any new outages in Metro would be restored by 6pm Sunday Territory Effective time/date Feeder ETR Type ETR time Type 6:00am Sunday July 6th Urban Fixed 11:30pm Sunday West Rural Fixed Remote Fixed July 6, 2014 11:30pm Sunday July 6, 2014
11:30pm Sunday July 6, 2014
2014 Outage Review Appendix 4.03 Page 29 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 6:00am Sunday July 6th
6:00am Sunday July 6th
Urban Fixed Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed 6 pm Sunday July 6, 2014 11:30 pm Sunday July 6, 2014 11:30 pm Sunday July 6 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 11:30pm Sunday July 6, 2014 ETRs Customer outage <=100 Outages < 100 can be restored in Metro by end of day Sunday July 6 All others are estimated to be restored Monday until more detailed assessment/planning takes place. Territory Effective time/date Depot ETR West Central Page 2 of 6 6:00pm Sat July 5th
6:00pm Sat July 5th
BRT BRW 11:30 pm Monday July 7th 11:30 pm Monday July 7th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR 11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
11:30 pm Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
11:30 PM Sunday July 6th
11:30 PM Sunday July 6th 11:30 PM Sunday July 6th 6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
6:00 PM Monday July 7th
2014 Outage Review Appendix 4.03 Page 30 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Eastern 6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
6:00pm Sat July 5th
ANT STE GUY GOS RIB PHA MAB CHC ING SYD 6:00 PM Monday July 7th
6:00 PM Monday July 7th
BAU
BAU
BAU
BAU
BAU
BAU
BAU
BAU
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 31 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 32 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time West Page 5 of 6 Depot Message BRT BRW CLA COL DIG KIN “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
2014 Outage Review Appendix 4.03 Page 33 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern Page 6 of 6 LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 34 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date EOC Author Version 7 – July 6th, 11 pm Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually updated in IMC by the RMC. In Summary West – With extensive damage reported in the West, some feeders and feeder segments will not be restored until Wednesday, the largest majority will be completed by 11:30 pm Tuesday. Central – Feeders not restored by 11:30 PM Sunday have been moved to 11:30 AM Monday or 6PM Monday. East – Some feeder outages in the East have been moved to 11:30 am Monday. FEEDER ETRs NEW OUTAGE defaults per below Territory Effective time/date Feeder ETR Type ETR time Type 11:00pm Sun July 6th Urban Fixed 11:30pm Monday West Rural Fixed Remote Fixed July 7, 2014 11:30 pm Tuesday July 8, 2014
11:30 pm Tuesday July 8, 2014 2014 Outage Review Appendix 4.03 Page 35 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 11:00pm Sun July 6th
Urban Fixed Rural Fixed Remote Fixed Urban Fixed Rural Fixed Remote Fixed Depot ETR 11:00pm Sun July 6th
11:00pm Sun July 6th
BRT BRW 11:30 pm Wednesday July 9th 11:30 pm Wednesday July 9th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY 11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 pm Wednesday July 9th
11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Monday July 7th
11:30 PM Monday July 7th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 8th 11:30 PM Tuesday July 7th
11:30 PM Tuesday July 7th
BAU
11:00pm Sun July 6th
ETRs Customer outage <=100 Territory Effective time/date West Central Eastern Page 2 of 6 6 pm Monday July 7, 2014 11:30pm Monday July 7, 2014
11:30pm Monday July 7, 2014
11:30pm Monday July 7, 2014
11:30pm Monday July 7, 2014
11:30pm Monday July 7, 2014
2014 Outage Review Appendix 4.03 Page 36 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
GOS RIB PHA MAB CHC ING SYD BAU
BAU
BAU
BAU
BAU
BAU
BAU
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 37 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 38 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time West Page 5 of 6 Depot Message BRT BRW CLA COL DIG KIN “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
2014 Outage Review Appendix 4.03 Page 39 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern Page 6 of 6 LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 40 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date EOC Author Version 8 – July 7th, 9 pm Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually updated in IMC by the RMC. The detailed feeder report is attached In Summary West – With extensive damage reported in the West, some feeders and feeder segments will not be restored until Wednesday, the largest majority will be completed by 11:30 pm Tuesday. Central –All main feeders were restored by end of day Monday – a small pocket of less than 100 customers were pushed into Tuesday East – All main feeders were restored by end of Monday Territory West Central Eastern 2014 Outage Review Appendix 4.03 Page 41 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY ETRs Customer outage <=100 Territory Effective time/date West Central Eastern Depot ETR 11:00pm Sun July 6th
11:00pm Sun July 6th
BRT BRW 11:30 pm Friday July 11 11:30 pm Friday July 11
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. Page 2 of 6 2014 Outage Review Appendix 4.03 Page 42 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 43 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 44 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
While you are awaiting restoration of the service to your area, please have a look at your meter and surrounding connections. Any damage to the service connection on your home including the meter base and the service mast, is your responsibility to repair. You may need to contact an electrician to perform work prior to restoring power to your home. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time Page 5 of 6 Depot Message 2014 Outage Review Appendix 4.03 Page 45 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY West Central Eastern Page 6 of 6 BRT BRW CLA COL DIG KIN LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 46 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date EOC Author Version 9 – July 8th, 12pm Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually updated in IMC by the RMC. The detailed feeder report is attached In Summary West – With extensive damage reported in the West, some feeders and feeder segments will not be restored until Wednesday, the largest majority will be completed by 11:30 pm Tuesday. Individual outages may remain until Sunday. Central –All main feeders were restored by end of day Monday – a small pocket of less than 100 customers were pushed into Tuesday East – All main feeders were restored by end of Monday Territory th
Tuesday, July 8 , 12:00pm Urban West Central Eastern Rural Remote th
Tuesday, July 8 , 12:00pm Urban Rural Remote Tuesday, July 8th, 12:00pm Urban Rural Remote Fixed Fixed Fixed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed Field validated Field validated Field validated 4 hours 6 hours
8 hours
4 hours
6 hours
8 hours
2014 Outage Review Appendix 4.03 Page 47 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY ETRs Customer outage <=100 Territory Effective time/date West Central Eastern Depot ETR 11:00pm Sun July 6th
11:00pm Sun July 6th
BRT BRW 11:30 pm Friday July 11 11:30 pm Friday July 11
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. Page 2 of 6 2014 Outage Review Appendix 4.03 Page 48 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 3. The restoration in the Valley may be longer than the rest of the province. Most of the transmission system in that area is out and that infrastructure needs to be restored first ahead of resolving distribution issues. The Valley T&D will be surveyed by helicopter beginning at 6am and ground damage assessment will be conducted in parallel on the distribution system. Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 6 2014 Outage Review Appendix 4.03 Page 49 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY GLOBAL MESSAGING Effective Date/Time Pre Event Message We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we continue to experience
high call volumes. We appreciate your patience. You
may continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. During Event We are currently experiencing outages due to the
province-wide tropical storm Arthur. Our crews are
working safety to restore power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates
You can also track outages and monitor restoration
updates on our website at nspower.ca. To access this
information from your cell phone simply go to
nspower.ca/m. Page 4 of 6 2014 Outage Review Appendix 4.03 Page 50 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Post Event We are currently experiencing outages due to tropical
storm Arthur. Our crews are working safety to restore
power as quickly as possible.
As a result of the storm, we are experiencing high call
volumes and we appreciate your patience. You may
continue to hold to speak to one of our customer
service representative or you may use our self serve
options to report your outage or for updates.
While you are awaiting restoration of the service to your area, please have a look at your meter and surrounding connections. Any damage to the service connection on your home including the meter base and the service mast, is your responsibility to repair. You may need to contact an electrician to perform work prior to restoring power to your home. Targeted Valley messaging: Parts of Nova Scotia from the Annapolis Valley to Digby experienced sustained high winds during Tropical Storm Arthur resulting in fallen trees and equipment damage. Nova Scotia Power has many work crews active in this area and we are focused on restoration to customers as quickly and safely as possible. The extent of damage is being assessed today and our current restoration times are our best estimate at this time. Please call back or check NSPower.ca for updates. AREA SPECIFIC MESSAGING Territory Effective Date/Time Page 5 of 6 Depot Message 2014 Outage Review Appendix 4.03 Page 51 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY West Central Eastern Page 6 of 6 BRT BRW CLA COL DIG KIN LIV SHE YAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD “Valley Messaging”
NA
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
“Valley Messaging”
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
2014 Outage Review Appendix 4.03 Page 52 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date EOC Author Version 10 – July 10th, 2pm Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Existing Feeder Outage ETRs are being individually updated in IMC by the RMC and are field validated. In Summary West – With extensive damage reported in the West, individual outages will remain until Friday @ 11:30pm. Central –Only one‐offs remain and should be restored by 11:30pm tonight. New events (including reconnects) will be prioritized accordingly. East – Only one‐offs remain and should be restored by 11:30pm tonight. New events (including reconnects) will be prioritized accordingly. Territory Thursday, July 10th, West 2:00pm Central Thursday, July 10th, 2:00pm Eastern Thursday, July 10th, 2:00pm ETRs Customer outage <=100 Urban Rural Remote Urban Rural Remote Urban Rural Remote Fixed Fixed Fixed Elapsed Elapsed Elapsed Elapsed Elapsed Elapsed 6pm, July 10th 11:30pm, July 10th 11:30pm, July 10th 4 hours 6 hours
8 hours
4 hours
6 hours
8 hours
2014 Outage Review Appendix 4.03 Page 53 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Territory Effective time/date West Central Eastern Depot ETR 11:00pm Sun July 6th
11:00pm Sun July 6th
BRT BRW 11:30 pm Friday July 11 11:30 pm Friday July 11
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
CLA COL DIG KIN LIV SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
11:30 pm Thursday July 10
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley may be longer than the rest of the province. Page 2 of 3 2014 Outage Review Appendix 4.03 Page 54 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Operating Instructions 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 3 2014 Outage Review Appendix 4.03 Page 55 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY July 5th, Tropical storm Arthur Event Level 3 Anticipated ESRP event level Sunday July 6th, 2014 Strategy creation date EOC Author Version 11 – July 11th, 9am Strategy status Territory and RMC Administration level Tropical Storm /Hurricane Arthur Cause Crew Status Any new Feeder Outage ETRs for the West will be individually updated in IMC by the RMC and are field validated. West – With extensive damage reported in the West, individual outages will remain until Friday @ 11:30pm. Territory Thursday, July 10th, West Urban Rural Remote Urban Rural Remote Urban Rural Remote Fixed Fixed Fixed Default Default Default Default Default Default 6pm, July 11th 11:30pm, July 11th 11:30pm, July 11th Business as usual Business as usual Business as usual Business as usual Business as usual Business as usual Depot ETR 11:00pm Sun July 6th
11:00pm Sun July 6th
BRT BRW 11:30 pm Friday July 11 11:30 pm Friday July 11
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
CLA COL DIG KIN LIV 11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
2:00pm Central Thursday, July 10th, 2:00pm Eastern Thursday, July 10th, 2:00pm ETRs Customer outage <=100 Territory Effective time/date West 2014 Outage Review Appendix 4.03 Page 56 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY Central Eastern 11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
11:00pm Sun July 6th
SHE YAR BAR BAY CHE HFX DAR SAC WIN TRU UPM SHH AMH TAT PAR ANT STE GUY GOS RIB PHA MAB CHC ING SYD 11:30 pm Friday July 11
11:30 pm Friday July 11
11:30 pm Friday July 11
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Business as usual
Restoration Assumptions 1. Weather is not anticipated to be an obstacle to storm restoration going forward. 2. Road/travel conditions are not expected to be an issue. 3. The restoration in the Valley will be longer than the rest of the province. Operating Instructions Page 2 of 3 2014 Outage Review Appendix 4.03 Page 57 of 57
EMERGENCY SERVICES RESTORATION PLAN ETR STRATEGY 1. ETR overrides will be administrated by the RMC. 2. ETRs will be monitored by the RMC. 3. RMC to update OMS ETRs with Field Validated ETRs once crews are on‐site and have a restoration plan in place. 4. The cause field should have the default cause code filled in for all outages unless a non‐weather related cause has been determined (i.e. Motor vehicle accident) Page 3 of 3 2014 Outage Review Appendix 4.04 Page 1 of 1

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