1107 - 10620 150th St, Surrey, BC, V3R 7S1 Tel: (604) 588-5585 Cell: (604) 209-2254 email: [email protected] Frank B. Kathwaroon Objective Technical Summary Specific Projects Work History To utilize my solid people skills, broad business analysis and management experience in both the public & private sector, extensive computer knowledge, training expertise and project management skills with a company who has an involved and diverse client base; where I can make a positive difference for both the company and their clients. Client services management Preparation of administrative and training materials Web page design, creation, site set-up and maintenance Preparation and presentation of seminars Work flow organization through Short Interval Scheduling techniques Methods and procedures analysis and documentation Computer applications software instructor Ministry of Children and Family Development computer training consultant Project Manager for Province of BC school studies Documentation for Province of BC hospital studies Facility contract negotiations with Canada Post Industrial Engineering projects, ITT Web sites for CDN & US companies Author, published So You Want to Buy a Computer 2006 – Present William L Rutherford (BC) Ltd Client Services Manager Richmond BC guidance to clients on importation of goods into Canada working with clients to resolve any issues with services provided 1991 - 2006 Owner FBK Consulting Management Vancouver, BC Provided training in software applications to thousands of students Develop course material for client-specific training Business analysis to establish new operating procedures, (manual or computer) Developed administration procedure manuals, work flow and job descriptions Web site creation, design, setup and maintenance Major Contracts 1991 - 2006 Vancouver Community College Senior Trainer Computer software training (including Microsoft Office) Training and mentoring new instructors New application software course development Vancouver, BC 1996 – 2000 DH Hamilton & Associates Vancouver, BC Business Consultant Developed commerce ready web site, to accept sales orders Aided in establishing the marketing and sales goals including required printed material 1995 - 1996 Tri-City Management San Francisco, CA Project Director Developed a web site including an online scheduling system for the International Models Network, an affiliate company Developed flyers, brochures and advertising for the Smile Club, an affiliate company Prior Positions Manager, Consulting Services with BC Buildings Corporation, Vancouver, BC Supervisor, Methods & Procedures with Finning Tractor, Vancouver, BC Industrial Engineering Consultant, with Ritchie & Associates, Toronto, ON Education Sir George Williams University, Montreal, QC Bachelor of Computer Science (Partial) University of British Columbia, Vancouver, BC Marketing, Negotiation, and Facilities Management Course Prism Ltd., San Francisco, CA. Leadership and Commitment Workshops Interests family time, wide open spaces, walks, carpentry, web site design Additional Memberships: American Institute of Industrial Engineers (July 1980) Toastmasters , member (1985) HTML Writers Guild of America (1999) Certified Customs Specialist (CCS) (2008) Author & Publisher : “How to Buy a Computer”