GLOBAL BUSINESS TRAVEL FIRST Together, we’ve got travel covered Your most important road warrior and executive travellers deserve the highest level of personalised, proactive service that is consistently delivered at all times of the day. GBT First delivers peace of mind. › › › Anytime access to someone who knows your travellers Services as unique as your travellers Proactive notification and resolution This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2014 GBT III B.V. 1 Anytime access to someone who knows your travellers › Direct line to a team of experts that recognises travellers and their assistants › Available any time of day no matter where the traveller is located › Creative team of problem solvers to advocate on your traveller’s behalf document contains unpublished confidential proprietary information of American ThisThis document contains unpublished confidential andand proprietary information of American Express. Express. No use ofofany portion of these be made without the No disclosure or disclosure use of anyor portion these materials maymaterials be mademay without the expressed written expressed writtenExpress. consent of American consent of American © 2014 GBTExpress. III B.V. © 2014 GBT III B.V. 2 Services as unique as your travellers › Preference collection that goes beyond just aisle or window › Tailored traveller experience and service so a traveller doesn’t have to be asked twice › Unique welcome experience that can be completed online or through a 1:1 phone call This document contains unpublished confidential and proprietary information of American Express. usematerials of any portion of these may be madewritten without the This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of No anydisclosure portion of or these may be made materials without the expressed expressed written consent of American Express. © 2014 GBT III B.V. consent of American Express. © 2014 GBT III B.V. 3 Proactive notification and resolution › Wide range of factors – everything from big weather to big events – continuously monitored to help travellers get where they need to go › Latest travel technology used to proactively manage itineraries before they are impacted Thisdocument documentcontains containsunpublished unpublishedconfidential confidentialand andproprietary proprietaryinformation informationofofAmerican AmericanExpress. This Express. No disclosure or use of any portionmaterials of thesemay materials maywithout be made the written No disclosure or use of any portion of these be made thewithout expressed expressed written consent of American Express. consent of American Express. © 2014 GBT III B.V.© 2014 GBT III B.V. 4 Taking care of your travellers, from start to finish Trip Planning › › Optimum itinerary delivered according to personal preferences Team of Travel Experts identify and address any potential itinerary issues Pre-Trip › › Travellers have all relevant trip information available to them Upgrades or itinerary changes processed for travellers with no additional fees from American Express Day of Trip › › Travellers can focus on their work rather than on their travel plans Travel Experts continuously monitor and proactively notify travellers of disruptions in order to seamlessly rebook their travel Post-Trip › › Travel Experts debrief and review any itinerary changes to learn from the travel experience The traveller profile is continuously enhanced based on learnings This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2014 GBT III B.V. 5 Expert travel counselors know your company’s travel policy and traveller preferences. We learn about your traveller and anticipate their needs. Our team is comprised of specialists with a wide variety of expertise and passion. We’ve got your travel covered. This document contains unpublished confidential and proprietary information of American Express. This document contains unpublished confidential information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written No disclosure or use of any portion of these materialsand mayproprietary be made without the expressed written consent of American Express. © 2014 III B.V. consent of American Express. © 2014 GBTGBT III B.V. 6 Business Travel This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2014 GBT III B.V. › Unique › Personalised › Seamless This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2014 GBT III B.V. 7
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