NEW GRO - TRANSFERS PROCEDURES 2014

Private Transfers TRANSFERS PROCEDURES GIRONA AIRPORT Arrivals at Terminal After collecting your luggage, please exit into the arrivals hall, you will be met by a Representative or driver holding a sign with your name and/or ……., identify yourself by showing your transfer voucher. In the unlikely event you should have any difficulty in locating your designated driver, please make your way to the office of From2travel, located in the left hand side of the arrivals hall, or call the number: +34 93 767 28 36 and follow the instructions Return Pick Up Confirmation Your pick up time will be the same as stated in your confirmation Voucher, YOU DON’T NEED TO RECONFIRM THE PICK UP TIME, in the event that you may need to amend your estimated pick up for departure, please contact our 24 hours telephone: +34 93 767 28 36 (please remember this is a very busy emergency number, please use it when necessary only) Very Important Instruction to follow: To ensure you have the correct transfer service, before entering the vehicle, please verify and Check with the driver, the name on the reservation and the destination, to make sure that your journey will be covered with your voucher. Shuttle Transfers Arrivals at Terminal After collecting your luggage, please exit into the arrivals hall, you will be met by a Representative holding a sign of From2, identify yourself by showing your transfer voucher. In the unlikely event you should have any difficulty in locating your Representative, please make your way to the office of Viajes Anubis/From2travel, located in the left hand side of the arrivals hall, or call the number: +34 93 767 28 36 and follow the instructions Return Pick Up Confirmation You must check your pickup time 48 hours prior to your departure by checking the website http://confirm.from2travel.com/ and follow the instructions, please also note that the pickup time will be faxed to your accommodation 48 hours before departure. There is no need to call to reconfirm, unless you should find that your flights details have changed, or you were unable to access to your details using the web confirmation, in this event please contact our 24 hours telephone : +34 93 767 28 36 (please remember this is a very busy number only, use it when necessary) Remember we cannot accept responsibility for clients not being collected in time when original booking details have changed and has not been reconfirmed with our agents. Please ensure you are ready at your designated pick up point at the stated time, sometimes we’re delayed due to traffic conditions or other varying factors which may delay the service, please be patient and allow us a few minutes. ASSISTANCE AND RECONFIRMATION CONTACT DETAILS: Supplier: From2travel.com Reconfirmation and Emergency 24 hours: +34 93 767 28 36 and follow the different options. Office Hours: Monday to Friday: 09’30 – 13’30 / 16’00 – 19’30 Saturday: 10’00 – 13’00 / 17’00 – 19’00 Sunday: closed