Role description - HardyGroup International

Role description
Health Commissioning Queensland – Department of Health QLD
Role details
Job Ad Reference
Classification
HES 2 L
Role title
Locality Director of
Commissioning (x5)
Salary
$186, 636 – $193, 515 (total
salary package per annum)
Status
Contract
Closing date
3 December 2014
Branch
Provider Engagement &
Contract Delivery
Health Commissioning
Queensland
Contact Name
Contact Rhodie Miller prior to
applying for Candidate
Information Document
Office +61 (02) 9900 0109
Mobile +61 (0)422 816 557
Division
Location
Brisbane (negotiable)
Contact Details
Vision for the Public Sector
To be a government of the 21st century, one government that is connected and working together to deliver
smarter, simpler outcomes that are responsive to the needs of Queenslanders now and for the future. We
will create opportunities in partnership that are all about positive outcomes rather than just service delivery
and regulation.
To enable this vision, the Queensland Public Sector is transforming from a compliance focus to a more
values-led way of working. The following 5 values statements underpin behaviours that will support and
enable better ways of working and resulting in better outcomes for Queenslanders.
Customers first
Know your customers
Deliver what matters
Make decisions with
empathy
Ideas into action
Challenge the norm and
suggest solutions
Encourage and embrace
new ideas
Work across boundaries
Unleash potential
Expect greatness
Lead and set clear
expectations
Seek, provide and act on
feedback
Be courageous
Own your actions,
successes and mistakes
Take calculated risks
Act with transparency
Empower people
Lead, empower and trust
Play to everyone's
strengths
Develop yourself and
those around you
In line with the above vision, the Blueprint for better healthcare in Queensland sets the scene for structural
and cultural improvements in a health system that focuses on patients and peoplehttp://www.health.qld.gov.au/blueprint
Your Employer – Health Commissioning Queensland, Department of Health
Health Commissioning Queensland (HCQ) is responsible for ensuring that funding of more than $11bn
annually is used effectively to improve population health in Queensland.
Health Commissioning Queensland is a new division within the Department of Health, established to
develop and implement innovative ways of procuring health services that drive quality outcomes, value for
money, and capitalise on the strengths of all health sector players (public, private and not-for-profit). It
works to develop a health service market in which contestability, innovation and collaboration between
government and non-government providers is actively encouraged.
The commissioning function captures the entire service delivery lifecycle from assessing population health
needs; through to accessing health services (including new services and markets) which meet government
and service investment priorities; and monitoring and managing health system performance outcomes.
The Strategic Opportunity
The five Locality Directors of Commissioning (LDCs) are new positions created following the establishment
of HCQ in July 2014. They are an important element in HCQ’s plan to build commissioning capability and
sustain close, effective and collegial relationships with health service providers in Queensland.
The LDCs will be responsible for the development, negotiation, delivery and management of health service
provider contracts for a nominated locality region in Queensland. They will drive increased health service
provider productivity through a collaborative, relationship-based approach to performance improvement.
The five Locality Directors of Commissioning positions will cover the following Hospital and Health Service
(HHS) areas:
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Metro South, West Moreton, Gold Coast and Mater Public Hospital
Metro North, Sunshine Coast and Wide Bay
Cairns and Hinterland, Torres and Cape, Townsville and North West
Darling Downs, South West, Central West, Mackay and Central Queensland
Statewide – Children’s Health Queensland, other statewide Non-Government Organisations and
services (e.g. Royal Flying Doctors Service)
Primary Purpose of the Role
Reporting to the Executive Director of Provider Engagement and Contract Delivery Branch (ED PECD). The
LDCs will be the primary point of contact between the Department and their HHSs and other relevant
private and NGO health service providers in their locality.
They will understand the population health needs of their area, support the development of a vibrant
provider market and lead the commissioning processes for their locality including provider engagement,
service procurement and contract delivery.
The role of LDCs involves understanding the health needs of the HHS population, overseeing mechanisms
to prioritise those needs and utilising provider selection and management processes to ensure that cost
effective services are secured and are delivered to expected standards. LDCs will be supported in their role
by a number a specialist technical and analytical teams from within HCQ as well as clinical and other
professional experts.
The LDCs will maintain effective relationships with a defined group of HHSs, private providers and the nongovernment sector based on a deep shared understanding of all dimensions of the market, services and
performance: financial, quality and safety, population health, patient flow. They will monitor performance
and register performance concerns with HHS and other Non-Government Organisations providing local
health services. Where necessary the LDCs will be expected to escalate issues and concerns in line with
HCQ’s Performance Management Framework.
Role description
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Key Aspects of the Role of Locality Director of Commissioning (LDC)
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Oversee the development, negotiation, delivery and management of all contracts (public via HHS,
private and the non-government sector). This is a growing area as more clinical services are subject
to contestability.
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Build and develop effective relationships and partnerships with all current and potential providers in
their locality. This will include understanding current service provision levels as well as the future
strategic business intentions of health service providers. From here a LDC must be able to develop
a strategic view to the preferred shape and structure of the market place e.g. where to purchase
services to ensure best clinical and cost effectiveness for their locality.
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Strong negotiation skills and the ability to understand complex funding models. The Locality Director
of Commissioning will lead negotiations with HHS CEOs and partake in regular discussion on the
HHS performance. Where relevant they will also lead negotiations with NGOs and private health
organisations.
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Ability to understand all aspects of the commissioning process. While expertise in the technical
aspects of the health needs assessment, service planning, financial and clinical components of
commissioning will be provided by supporting teams, an ability to understand, interpret and use
relevant evidence and data in order to engage and inform discussions with service providers is a
key aspect of the role.
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Ability to identify performance issues with providers and work collaboratively to support them to
address these issues. A working knowledge of hospitals and health systems would be
advantageous – could be management or clinical.
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Act as catalyst to share best practice amongst providers in Queensland.
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Ability to take information regarding best practice funding models and models of care and negotiate
with providers.
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Provide expert advice on issues and obstacles to a range of key stakeholders including to Director
General, Deputy Director General, HCQ and ED PECD.
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Ability to piece together performance information from many sources to identify any concerns which
need to be taken up with a provider e.g. patient safety.
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Develop strong relationships with Primary Healthcare Networks when established and work in
partnership with them and relevant HHSs to identify opportunities for improved patient care.
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Manage any disputes between Health Commissioning Queensland and providers preferably before
escalation.
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Lead and motivate a small team and manage individual development and succession planning.
While LDC may only have limited direct staff management responsibilities, they will be required to
liaise with relevant teams within HCQ in order to source technical expertise.
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Contribute to the development a world class commissioning function by contributing knowledge,
fostering innovation and sharing system intelligence, experience and expertise to help build
capability across HCQ.
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Ability to work in an ambiguous environment within a matrix management structure.
Role description
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Key Responsibilities
Provide a Strategic View of Service Provision
 Provide agile, adaptive leadership to anticipate and quickly understand new developments and
harness opportunities for the development of a world class commissioning agency within the
Department of Health.
 Understand and strategically interpret planning data and evidence of the locality to determine the
shape and structure of the provider market to meet the present and future health needs of the local
population in a cost efficient and effective manner.
 Navigate and analyse complex and ambiguous environments to develop, articulate and implement
high quality health commissioning activities in identified localities, whilst ensuring market gaps are
identified and managed.
Engage Stakeholders
 Build and nurture productive provider relationships/partnerships with all current and potential health
and social care providers in the locality regions, including Hospital and Health Services, Primary
Health Networks, Non-Government Organisations and private providers.
 Act as a catalyst for sharing of best practice within and between regions and providers, and support
providers to develop and implement innovative models of care.
 Ensure engagement and feedback from internal and external stakeholders (including clients and the
public) in the development of service models and clinical care pathways.
 Lead, manage and motivate a small but high performing team promoting collegiality, equity, respect
and demonstration of the public service values.
Procure Services
 Drive cost effective commissioning of healthcare services (including teaching and research) utilising
best practice procurement processes.
 Lead commercially and clinically viable contract negotiations, delivery and management, including
amendments, to ensure contract delivery and the achievement of outcomes and targets.
 Identify and engage with providers that provide best value services and inspire the trust and
confidence of clients, stakeholders and the community.
Manage Performance
 Use detailed analysis and interpretation of performance and benchmarking data to support providers
in early diagnosis of issues/concerns  Manage disputes and collaborate with the parties to resolve any issues before they escalate using
performance improvement strategies.
Uphold Standards
 Follow defined service quality standards, occupational health and safety policies and procedures
relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
 Fulfil the responsibilities of this role in accordance with QPS values as outlined on the first page.
Role description
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Key Selection Criteria
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and
experience. Within the context of the responsibilities described above under ‘Key Responsibilities’, the
ideal applicant will be someone who can demonstrate the following:
Strategic Leadership
 Proven record of strategic leadership in a complex and ambiguous environment.
 Successful track record of effective and strategic influencing to secure organisational outcomes and
build credibility at all levels.
Relationship / Stakeholder Engagement
 Demonstrated ability to identify opportunities and positively engage, build and nurture productive
relationships with internal and external stakeholders; managing challenges with diplomacy, tact and
a solutions-orientated approach.
 Proven ability to lead and develop an agile, cohesive, high performing team that is characterised by
team work, open discussion, strong morale and a focus on results.
Business Acumen
 Drive cost effective commissioning of services utilising best practice procurement processes.
 Proven record and experience in financial management, analysis, monitoring, analytical, economic
evaluation, organisational and conceptual skills.
 Well-developed accounting and numeracy skills.
Contract Management
 Proven record and experience of successfully negotiating and managing complex, high level
contracts in a dynamic and challenging health environment.
 High level interpersonal, conflict management and negotiating skills including the capability to
construct and deliver clear written or verbal concepts in a concise manner, tailored for the target
audience.
Analytical Problem Solving
 Proven ability to understand and analyse complex information and statistical data sets, and
intelligently use this information for planning, decision-making and innovative models to support
local health outcomes.
 Demonstrated high level problem solving skills and the ability to respond productively and decisively
to sudden and unexpected demands and to select a sound course of action that minimises
organisation risk.
Understanding of Health
 Comprehensive knowledge and understanding of health systems including service delivery, funding,
performance information and contract management.
 Evidence of understanding of complex funding models.
 Ability to source technical and/or clinical expertise and interpret health information to support
effective commissioning outcomes.
Role description
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Mandatory qualifications/Professional registration/other requirements
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While not mandatory, a relevant qualification in business and/or health would be well regarded.
A commercial knowledge or background and/or previous experience in a hospital (clinical or
management) role would be well regarded.
Your application
Prior to applying please contact Rhodie Miller for the Candidate Information Document
Office
Mobile
Email
+61 (0) 2 9900 0109
+61 (0) 422 816 557
[email protected]
The Candidate Information Document will provide further information on how to apply.
Additional Information
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Applications will remain current for 12 months.
Future vacancies of a temporary, full time and part time nature may also be filled through this
recruitment process
Pre-employment screening, including criminal history and discipline history checks, may be
undertaken on persons recommended for employment. Roles providing health, counselling and
support services mainly to children will require a Blue Card, unless otherwise exempt
Employees who are permanently appointed to Queensland Health may be required to undertake a
period of probation appropriate to the appointment
All relevant health professionals, who in the course of their duties formulate a reasonable suspicion
that a child or youth has been abused or neglected in their home/community environment, have a
legislative and a duty of care obligation to immediately report such concerns to Child Safety
Services, Department of Communities
Applicants will be required to give a statement of their employment as a lobbyist within one (1)
month of taking up the appointment. Details are available at
http://www.psc.qld.gov.au/library/document/policy/lobbyist-disclosure-policy.pdf
Applicants may be required to disclose any pre-existing illness or injury which may impact on their
ability to perform the role. Details are available in section 571 of the Workers’ Compensation and
Rehabilitation Act 2003 (http://www.justice.qld.gov.au/fair-and-safe-work/workers-compensationand-rehabilitation/workers-compensation-and-rehabilitation-legislation/workers-compensation-andrehabilitation-act-2003)
Role description
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QUEENSLAND HEALTH ORGANISATIONAL CHART
Role description
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