John Flynn Private Hospital Student Orientation Handbook Dear Student, Welcome to John Flynn Private Hospital. We are very excited that you are undertaking your introduction to the healthcare industry here in our facility. This package aims to provide you with details in a timely manner that will assist you in your induction and orientation to our hospital. This package also provides you with initial information about our hospital along with some essential workplace practice information. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 2 About our Hospital John Flynn Private Hospital serves the people of the Gold Coast and Northern New South Wales. The hospital is located at Tugun on the southern end of the Gold Coast and was opened in late 1993. The hospital has over 300 beds and provides a wide range of in-patient and out-patient services enabling it to be a major referral hospital for this region. John Flynn Private Hospital is owned by Ramsay Health Care, which was established in 1964 by Paul Ramsay. With private hospital facilities located throughout the country, Ramsay Health Care has developed an excellent record in hospital management and patient care, features that combine to make it one of the most respected and successful private hospital operators in Australia owning 72 hospital / clinics across five Australian states, over 7,000 beds and over 25,000 staff. Ramsay Health Care is recognised for its commitment to staff through the fostering and development of a special culture known as “The Ramsay Way”. The Ramsay Way recognises that staff are the key to our success. The Ramsay Way We are caring, progressive, enjoy our work and use a positive spirit to get things done We take pride in our work and actively seek new ways of doing things better We value integrity, credibility and respect for the individual We build constructive relationships to achieve positive outcomes for all We believe that success comes through recognising the value of people and encouraging that value through professional and personal development We aim to grow our business while maintaining sustainable levels of profitability and providing a basis for shareholder loyalty Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 3 LOCALITY PLAN The John Flynn Private Hospital has three major buildings on its campus. Here is a guide to help you find your way to some of the essential services. MAIN HOSPITAL BUILDING LEVEL FUNCTION B4 - BASEMENT Plant rooms, Maintenance, Biomedical rooms B3 - BASEMENT Morgue, Car park for Visitors, Staff Gym , S and N Pathology B2 - BASEMENT Kitchen, CSSD, Laundry & Housekeeping Coordinator, Engineering, Stores, Staff Change Rooms , Staff Canteen, Medical Records, Accounts B1 - BASEMENT Operating Theatres, Pre Op, Recovery and ICU GROUND Foyer, Reception, Admissions, Administration, Cardiac Catheter Laboratory (CCL), Emergency Care Centre (ECC), South Coast Radiology (SCR), Pharmacy, Day surgery . LEVEL 1 CCU, Renal Dialysis, Physiotherapy, Auditorium, Meeting Room, QML Pathology, Link way to (right) Medical Centre and (left) Fred McKay House, Premion Radiation Centre, Day Oncology Unit, Pay Office, Dispensary, HNC LEVEL 2 A (left) General Surgical B (right) Orthopaedics A (left) Obstetrics B (right) Surgical and Orthopaedics A (left) Medical B (right) Medical / Discharge Planners/ Pathways Coordinator Respiratory & Diabetes Coordinator A (left) Cardiac Medical , Allied Health Offices B (right) Cardiac / Vascular / ENT / Paediatrics Surgery A (left) Oncology B (right) Oncology , Clinical Facilitators Office LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 4 FRED MACKAY HOUSE LEVEL FUNCTION GROUND Hudson’s coffee shop -including outdoor seating and fountain area Level 1 Executive Suites, Risk Management, Infection Control, WPH&S, HR Department, Staff Development. Premion – Radiation Oncology Centre. Level 2 Rehabilitation Gym & Cardiac Rehab + suites Level 3 & 4 Rehabilitation Wards Level 5- 6 Specialist Medical Suites MEDICAL CENTRE LEVEL FUNCTION GROUND Medical Suites & PDA training room Level 2 –6 Specialist Medical Suites Remember you can always ask staff for directions or help – we all remember what it is like being new somewhere and trying to find your way around. Just ask for directions. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 5 Lets help you understand some of our “HOSPITAL LINGO”:What’s the HNC? What is HIS? Who is the HMO? JFH ........................................... John Flynn Private Hospital HNC .......................................... Hospital Nursing Coordinator HMO.......................................... Hospital Medical Officer EMO .......................................... Emergency Medical Officer DOC .......................................... Director of Clinical Services ADOC........................................ Assistant Director of Clinical Services CEO .......................................... Chief Executive Officer NUM .......................................... Nurse Unit Manager RN ............................................. Registered Nurse EN ............................................. Enrolled Nurse EEN........................................... Endorsed Enrolled Nurse QIA ............................................ Quality Improvement Activity CCU .......................................... Coronary Care Unit ICU ............................................ Intensive Care Unit ECC .......................................... Emergency Care Centre CSSD ........................................ Central Sterilizing Services Department S&N........................................... Sullivan Nicolaides Pathology QML .......................................... Queensland Medical Laboratory Pathology HIS ............................................ Health Information Services (Medical Records) WPH&S ..................................... Work Place Health & Safety SCR .......................................... South Coast Radiology NGC .......................................... New Graduate Coordinator OT ............................................. Operating Theatre SDC .......................................... Staff Development Coordinator Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 6 FIND OUT ABOUT THE HOSPITAL FACILITIES: Sustenance When hunger pangs strike, you can seek fulfilment from visiting our staff canteen where wholesome meals, salads and snacks are available for lunch on B2. Lunch only Monday – Friday. Hudson’s Coffee shop located on the ground floor Fred Mackay House, is open seven days a week and offers a large variety of delicious foods and sweets to tempt you. When all else fails there are vending machines located on the ground floor and in the staff dining room. Parking Staff and students need to park in the LONG TERM car parking bays. When entering the hospital via the roundabout the first one is located on the left (first car park that you see); the next is opposite the entry to the B3 parking turn left and drive out to the extreme left carpark; or the top car park on the extreme left of the Premion Radiation Centre (overlooked by the highway glass walls). HOW TO STAY SAFE AND SECURE: Personal Belongings All students are asked not to bring valuables to work. The onus of securing personal items rests with you and therefore you should not leave your personal items unattended. We advise you not to carry excess money with you. Lockers/locked cupboards are provided in some departments check with your facilitator and NUM as to the appropriate place to store your belongings. Mobile Telephones To ensure the risk of interference to clinical biomedical devices is minimised, the use of mobile phones and/or other radio transmitters is not recommended within 2 metres of such equipment. You must turn your mobile phone off when you are on placement at the hospital. Uniforms You must adhere to the clinical practice policy of your training organisation and John Flynn Policy and Procedure in regards to wearing your uniform at all times. Identification Badge Please ensure your student ID badge is visible at all times whilst in the hospital. Failure to wear your ID may result in you being sent home from placement. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 7 Confidentiality A reminder that you have signed a confidentiality and privacy statement as part of undertaking clinical practice. Please adhere to these principles at all times. Clinical Documentation You must ensure your clinical documentation meets with professional standards and is countersigned. Please confirm with your facilitator the required standards and read the relevant documentation policy for further guidelines. Patient Contact and Consent All patients have the right to refuse or limit student access. If this does occur please abide by the patient’s wishes and alternative arrangements will be sought to ensure your placement is not jeopardised. Customer Service The staff at John Flynn Hospital take pride in their professional image for which the hospital is known. Please help us to maintain this image by always presenting in a professional, courteous and respectful manner to all our customers. General Safety Rules The following general safety rules are designed to keep you safe. Please read them and observe them when you are on your placement: 1. Safety instructions must be adhered to at all times. 2. All injuries must be reported immediately or prior to leaving the site, to the facilitator and the NUM. They will help you complete all the necessary documentation and forms relating to students injuries. 3. Familiarise yourself with emergency procedures, equipment, alarms and exits. 4. No person shall use any item of plant or equipment, which is in any way damaged, or defective. Report it for repair immediately and place an Out of Order tag on the equipment and remove from use. 5. Equipment is to be used for the correct purpose and according to manufacturing instructions. WHAT YOU NEED TO KNOW ABOUT EMERGENCIES: John Flynn Hospital has an Emergency Plan which is specific to each floor / unit of the hospital. They are located near the lifts and on the walls of each department and are kept under the perspex covers. Access to the Emergency Plan Manual is available on the intranet and the hardcopy is kept with the HNC. It covers the actions to undertake in a number of different emergencies including fire, flooding, storm damage, bomb threats, chemical spills threats of violence and robbery. The hospital building has certain safety features which will assist you in the event of a fire. These include: Automatic fire detection and alarm systems including smoke and thermal detectors, break glass alarms Fire hydrant systems Fire hose reels Portable fire extinguishers Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 8 Types of Fire Extinguishers Available Water extinguisher – red – used for wood, cloth, paper and packing materials Dry chemical extinguisher – red with white band – petrol, kerosene, oil, paint, solvents, electrical Carbon dioxide extinguisher – red with black band – petrol, kerosene, oil, paint, solvents and electrical Foam fire extinguisher – blue – petrol, kerosene, oil, paint, solvents Wet chemical foam extinguisher – red with beige band – cooking oils and animal fats Procedures in the event of a fire Flip charts on the Emergency procedures are located adjacent to the fire extinguishers in each department. The chart details the number to call for a particular code and the procedures to follow. Action taken on hearing fire alarm: Fire Emergency is ‘CODE RED” If alarm is heard and fire doors close your floor is involved Floor Warden and all available staff report to SIP to determine area of alarm Use Warden Intercommunication Phone (WIP) to contact Emergency Coordinator at main panel Floor Warden dispatches staff to locate source of alarm and fire Do not leave the site during an emergency, as this may cause emergency services personnel to believe that you are still inside the building requiring them to search for you. This may endanger their lives Report info to Emergency Controller who will silence alarm Person detecting a fire must: R E M O V E A L E R T C O N T A I N E X T I N G U I S H . Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 9 IMPORTANT PHONE NUMBERS TO REMEMBER Fire [Code Red] .................................... Dial “5555” and talk to the operator Cardiac Arrest [Code Blue] ................. Dial “9999” and hang up (From fixed lines only – not DECT phones) M.E.T ........................................... Dial “2222” and hang up (From fixed lines only – not DECT phones) Duress Dial “9997” and hang up. (From fixed lines only – not DECT phones) Duress Alarms – these are situated under the nursing station desks. Upon pressing wards men will urgently attend your area. (The Duress Ph No. and alarm is used during an aggressive episode in the ward that requires immediate help from others) Please also familiarise yourselves with the patient call bell system in the clinical areas. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 10 USEFUL INFORMATION ON MANUAL HANDLING: Nursing requires frequent manual handling tasks. Here is a list of principles of safe manual handling. These will be useful to remember: Assess the load and plan the move Clear pathway or work area Select the appropriate techniques or lifting devices as necessary Summon help if necessary for a team approach Position your feet correctly, facing the load, one foot slightly in front of the other Bend your knees Push don’t pull Keep your back straight Get a safe, secure and comfortable grip Move the load by tightening your abdominal muscles and using leg muscles Move the load smoothly and slowly. If a two-person operation, coordinate the move and communicate instructions Keep the load close to your body Avoid twisting, bending or over-reaching your back while moving the load All Nursing staff, physiotherapists and Wards persons involved in patient handling are required to undertake the “O’Shea No Lift Patient Handling” program. This is a system that Identifies tasks associated with manual and patient handling Uses patient mobility assessment tool Uses standardised procedures Ensures correct use of equipment eg hoists and slides sheets etc. What techniques are banned at our hospital? We do not use the following: top and tail lift cradle lift shoulder lift underarm hook lifting patients off the floor carrying a patient’s weight if they are unable to stand INFORMATION ON INFECTION CONTROL: Standard precautions form the basis for the prevention and control of infection in healthcare settings and include: Hand washing Immunisation Asepsis Personal protective equipment (PPE) Maintenance of a clean, safe environment Cough etiquette Sharps management Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 11 Standard Precautions are to be applied to all patients and clients regardless of their known or presumed infectious status. These are the minimum requirements for the control of infection in all settings situations, including those where a high risk of infection transmission exists. In circumstances where extra measures are required to prevent transmission, additional precautions (i.e. contact, droplet or airborne precautions) may be used. Additional Precautions Additional precautions are measures used in addition to standard precautions when barriers are required to prevent transmission of specific infectious diseases. They require: ‘Isolation’ of the infectious source to prevent transmission of the infectious agent to susceptible people in the health care setting. A means for alerting people entering an isolation area of the need to wear appropriate personal protective equipment (PPE) to prevent disease transmission. Standard Precautions includes the following measures: Hand Hygiene Hand Hygiene is the most effective and inexpensive measure to prevent cross transmission and healthcare associated infections (HAI). John Flynn Private Hospital uses the WHO 5 Moments of Hand Hygiene. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 12 Use of appropriate PPE to provide a barrier to contact with blood, body fluids, non-intact skin or mucous membranes (refer to PPE policy). o Gloves o Protective glasses o Waterproof / splash proof gowns / plastic aprons Immunisation of healthcare workers. All students are encouraged to be immunised against Hepatitis B. Use of aseptic technique to reduce patient/client exposure to micro-organisms. Management of sharps, blood spills, linen, and waste to maintain a safe environment (refer to waste management policy). Careful handling of all blood contaminated sharp objects to prevent needle-stick or associated injuries. Needles are never re-capped, bent or disconnected from syringes, but disposed intact into sharps containers provided. Sharps containers must NEVER be overfilled and should be replaced with empty containers prior to capacity. Please be thoughtful of colleagues in preventing injuries. Sharps containers must NEVER be placed on the floor or at a low level as this allows access by small children. Containers should be restrained within a bracket. Ideal height for containers is 1.1 - 1.3 metres. WHAT YOU NEED TO KNOW ABOUT WASTE MANAGEMENT: Please refer to the John Flynn Private Hospital Waste Management for further information. You need to be aware of the different modes of disposal for sharps, contaminated and general waste. SHARPS WASTE Disposal into designated sharps waste bin only. Sharps include objects or devices that have sharp points or protuberances or cutting edges capable of causing a penetrating injury such as: - Needles / needle and syringe combination - Broken ampoules - End of IV tubing (if bag and IV line removed) - Blood filters (if detached from bag) - Scalpel blades GENERAL WASTE: Dispose into bin with clear plastic liner or wheelie bin General waste consists of all waste that is NOT clinical waste (and not cytotoxic, pharmaceutical, recyclable, newspapers). General waste includes all general non body fluid contaminated items, paper waste, non-blood stained dressing, flowers and medical paper packaging, incontinence pads/nappies. CLINICAL WASTE (excluding sharps): Dispose into bin with yellow plastic liner. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 13 Clinical Waste includes human tissue, materials or solutions containing or contaminated with blood (wet or dry), eg blood/body fluid, contaminated dressings, sanitary napkins, contaminated materials removed following surgery or birth, medical disposables. CYTOTOXIC WASTE: Dispose into bin with purple plastic liner. Cytotoxic waste must be managed in accordance to the John Flynn Private Hospital Waste Management Policy and Cytotoxic Agents – Safe Handling and administration policies. Cytotoxic waste includes: any residual Cytotoxic drug remaining after administration to patients equipment used in the reconstitution or administration of Cytotoxic drugs, including disposable personal protective equipment (PPE) the urine, faeces and vomitus of patients who received Cytotoxic drugs in the preceding 48 hours disposable PPE used in handling this waste unused or expired Cytotoxic drugs We aim to provide you an environment where you can comfortably and confidently participate in clinical learning. So we trust this booklet has been of help in getting to know our facility. We look forward to you becoming part of our John Flynn Hospital team and supporting your career goals. If you have any further questions please do not hesitate to contact the Staff Development Team on: Anna Davey Jan Taplin Facilitators Ext 9010 Ext 9880 Ext 9391 Ext 5869 Ext 5853 Ext 5854 Ext 5855 Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 14 Graduate Opportunities at John Flynn Hospital John Flynn Hospital offers programs for both newly qualified Endorsed Enrolled Nurses and Registered Nurses. John Flynn has 2 intakes throughout the year of graduate nurses. Applications can be made once applications open online by visiting www.gradplus.com.au Interviews for the February intake take place in September in the year prior to the program and mid year program interviews will be conducted in May for the program starting in August. John Flynn Private Hospital’s goal is to offer a supportive Graduate Nurse Program built around specific learning needs. The aim is to assist in professional and personal development to becoming a competent and confident Registered or Enrolled Nurse. The program will offer you the opportunity to develop your clinical skills by rotating through a variety of patient care settings. You will find that our supportive preceptors and other staff will assist you to further develop your confidence. You will have access to a specifically tailored clinical competency program. Advancement through this program in your graduate year gives you the knowledge, skills and attitude to meet the challenges of clinical nursing. John Flynn Private Hospital has a dedicated Graduate Nurse Coordinator and Graduate Facilitators who organise all the activities offered in the program and ensure that you are offered diverse learning experiences in your transition from student to Registered/Enrolled Nurse. Furthermore the Graduate team are available to support and coach you and assist with any questions you may have throughout the year. The following are just some of the things that will be offered to you at John Flynn Private Hospital as a part of your Graduate Nurse Program: Structured paid orientation Preceptorship throughout your graduate year Supernumerary periods at the beginning of each new clinical rotation Paid study days, delivering quality education provided by experts in the field. Your personal folder containing competencies required for both rotations to assist you in the development of your clinical skills Several meetings throughout your graduate year, with your Graduate Nurse Coordinator and your peers, discussing relevant issues for your transition from student to nurse One-on-one support and coaching from the Graduate team Ongoing group learning activities and self - directed learning programs occur at regular intervals throughout your graduate year. They are designed to allow you to discuss your clinical challenges and work through clinical patient scenarios that are relevant to your day to day experiences. This will assist you to develop analytical and critical skills and integrate your knowledge within the context of the real practice setting Free electronic library service providing you access to an extensive collection of books and videos, journals, a document delivery and research service and access to popular databases such as CINAHL, MEDLINE and PROQUEST Staff Health Program (e.g. free flu and Hepatitis B vaccinations) Access to gymnasium facilities Free staff car parking Free morning tea Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 15 Specific Education forums and study days Social Events Staff Rewards Program Post Graduate Scholarships for further study Clinical rotations through the following areas: o Theatre o Intensive Care Unit o Orthopaedics o Surgical o Medical o Rehabilitation o Cardiac Medical o Cardiac Surgical o Oncology o Dialysis o Emergency Care o Coronary Care o Day Surgery These are just the beginning of the advantages that working at John Flynn Private Hospital could offer you. We are confident that you will see many more if successful with your application. If you would like any more information whilst on placement, please feel free to visit the graduate team located in the education department or via phone – Jan Taplin – Graduate Coordinator EXT 9880 or 9391 Nicole Bruni - Graduate Facilitator Ext 9392 Student placements “Search and Find” activity To orientate yourself quickly to your clinical area you may need to complete this search and find activity. If you have any other questions don’t hesitate to ask the ward staff or your Clinical Facilitator. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 16 DO YOU KNOW WHERE TO FIND THE….. Floor directory NUM’s office Introduce yourself to NUM or nurse In charge Allocation folder Toilets Hand basins Patient rooms Nurse Call system Patient Telephone /TV/ Light system Treatment/ Medication room Dirty utility room Refuse room Water bottles in staff kitchen for patients only Ice machines Equipment storage Emergency exits WIP phone locations Fire stairs/ Fire fighting equipment / Fire doors Linen room Vases for flowers Store room for clinical supplies Patient charts Clinical worksheets/ Team board nursing sheets Nursing progress notes Spare MR forms Locate policy and procedures manuals on hospital intranet Print the policy - Documentation - abbreviation list Duress Alarm Resus Trolley Storage of personal belongings Emergency packs in rooms Confidentiality bin Observation machine ECG machine Glucometer X-rays Staff tea & coffee making facilities ….Enjoy your placement here at John Flynn Private Hospital. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 17 How to find John Flynn Hospital Policies & Procedures Click -Internet Explorer Opens to Ramsay Health Care home page Click –My intranet John Flynn Private Hospital Click – (Left hand side) policies & procedures Click – General clinical Click –Select your specific policy FOLLOW UP NOTES Please feel free to use this space to note down any Questions or issues you would like to get more information on. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 18 Name ___________________________________________ Mobile Number Email ___________________________________________ Goals to be achieved during placement To be handed back to facilitator first day of placement What are your learning goals or objectives for this placement? (What do you want to achieve, be specific) _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ How will you achieve these goals/ objectives? (Strategies) _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ What resources can you use to help you achieve these goals/objectives? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ What nursing skills would you like to improve on? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ What are your strengths? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ Contact details in the event of an emergency; Name:________________________________________________________________ Phone number:_________________________________________________________ Relationship to you:______________________________________________________ Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 19 Orientation Checklist for students on placements Your clinical facilitator will discuss the issues below with you on your orientation day. It is important that you understand these issues as they outline the workplace expectations that will influence your conduct whilst you are here at John Flynn Hospital. It is your responsibility to know about these issues. Please take the time to check through this list and tick each box to ensure that you understand what is required during your placement. We welcome you to our hospital and trust that you find this placement an educational and rewarding experience. Please Tick each box indicating you understand this issue and then sign the sheet on completion returning it to your facilitator. Student Expectations: Professional Behaviour Code of conduct /ethics Scope of practice Professional appearance Uniform standards Identification badges Communication Channels Confidentiality Punctuality Customer service Sick leave /absence reporting Personal belongings Hospital Procedures: Vision , mission and nursing philosophy Fire and Safety procedure Medical Emergencies code procedures Documentation standards Medication Administration Car parking Cafeteria Hospital directory Policy and procedure manual Manual handling procedures WPHS guidelines Infection control /waste procedures Incident/accident procedures Hospital clinical resource staff Student Name:______________________________________________________Date:____________ Training organisation: _______________________________________________________________ Student ID: _________________________________________________________________________ Signature: _________________________________________________________________________ Facilitator Signature:_________________________________________________________________ Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 20 Ramsay Health Care Investments Pty Limited Level 9, 154 Pacific Highway St Leonards NSW 2065 Australia Telephone 61 2 9433 3460 Facsimile 61 2 9433 3460 Email [email protected] PRIVATE AND CONFIDENTIAL Dear Student Confidentiality obligations – Ramsay Health clinical placements Your clinical placement will take place as a result of an agreement between your education/training organisation and Ramsay Health Care Investments Pty Limited (Ramsay). Under that agreement, your education/training organisation has agreed to comply with certain obligations of confidentiality which extend to ensuring you also comply with these obligations of confidentiality. The purpose of this letter is to ensure that you understand the expectations of Ramsay in relation to you and your conduct regarding its confidential information during the period of your clinical placement and thereafter. In consideration of Ramsay providing or making confidential information available or accessible to you during the period of your clinical placement, you acknowledge and agree that: 1. Your obligations of confidentiality extend to all confidential information owned, held or controlled by Ramsay. This may include patient’s medical notes and other health information of patients, policies and procedures of Ramsay and other information relating to the business of Ramsay. This confidential information may be provided to you or may simply be available to you or accessible by you during the period of your clinical placement. 2. The information that will be provided to you or which is available or accessible by you during the period of your clinical placement is secret, confidential and valuable to Ramsay. 3. Any unauthorised use or disclosure of any of this information may damage the business of Ramsay. 4. Ramsay is only prepared to disclose this information to you on the understanding that you will keep it secret and confidential. You may use the information to fulfil your obligations in relation to your clinical placement and you may disclose the information to staff or contractors of your education/training organisation who have been nominated to assist you in relation to your clinical placement but only if they first agree to keep it secret and confidential. You must not use or disclose any of the information for any other purpose or to any other person or entity, unless Ramsay has first agreed in writing. You must not make copies or reproduce the information or remove the information from Ramsay’s premises, unless Ramsay has first agreed in writing. Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 21 5. These obligations continue until all of the information ceases to be confidential, other that because of a breach of any obligation of confidence. 6. Ramsay has obligations under the Privacy Act 1988 (Cth) and you will be expected to also comply with those obligations during the period of your clinical placement. Please ask for a copy of the privacy policy and related documents of Ramsay if you are unclear about what these obligations are or if you would like some assistance in understanding these obligations. 7. Ramsay Health Care has a strong policy on the use of social media. It is unacceptable for a student to access electronic media whilst undertaking placement in a Ramsay workplace. The content you choose to place on any social networking site, even when used in your own time, may lead to disciplinary action and may lead to termination of placement. The decision to take disciplinary action will depend upon a thorough investigation into each case including but not limited to whether the site was used to: • bully, harass, discriminate against or vilify work colleagues: • publicises workplace disputes; • post defamatory comments; • disclose confidential information or intellectual property; or • make unauthorised statements allegedly on behalf of Ramsay Health Care All students are expected to comply with the Ramsay Health Care Social Media Policy. Please indicate that you have read and accept these terms by signing and dating the attached copy of this letter, in the spaced provided. You must then return the signed copy to your clinical facilitator. Yours sincerely Jan Taplin Graduate Coordinator John Flynn Private Hospital Acknowledgement by student I have read and accept the terms of this letter. Date: Name: Address: Signature: Placements: John Flynn Hospital Work Experience Approved by: Policy & Document Control Committee Date approved: March 2013 Controlled Document if printed in red 22
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