Nurture your individual business with the Blues Individual Plans │ Dental │ bcbsm.com What your clients should do next… 1. Pay their premium to activate coverage - Before members can use their ID card for health services, they MUST make the first payment no later than January 31, 2014. • Visit a walk-in center • Mail in their coupon with payment • Call the Customer Service number on the back of their ID card to make a payment by phone 2. Choose a doctor – Let your clients know that it’s a good idea to choose a primary care physician who’s responsible for providing and coordinating your health care. To choose a primary care physician, members can do the following: • Go to bcbsm.com and click on Find a Doctor • Call the Customer Service number on the back of their ID card 3. ID card clarification - Some of your clients may have received more than one ID card. The correct ID card can be easily identified by using the Alpha prefix chart below: Alpha Prefix Carrier Products / Channel Off Marketplace Qualified Health Plans, standalone dental plans, and Keep Fit XYG BCBSM XYE BCBSM On Marketplace Qualified Health Plans, standalone dental plans JXI BCBSM On Marketplace Multi-State Plans XYB BCN Off Marketplace Qualified Health Plans and Personal Plus XYW BCN On Marketplace Qualified Health Plans Important Notes Our customer service area has been experiencing extremely high call volumes and it may be difficult for your clients to call in to make a payment. To avoid long hold times we recommend customers use alternative payment methods such as: • • eBilling: Advise your clients to register for a bcbsm.com account. Once registered your client can sign up for eBilling by logging into their member account. Online banking: Make online payments through their financial institution. Make sure they provide and verify their 16-digit BCBSM account number, which may have changed if they had individual coverage with BCBSM in 2013.
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