Title ETQA Specialist Ref: ETQAS/08/14 Salary

Food and Beverages Manufacturing Sector Education and
Training Authority (Foodbev SETA) is a schedule 3A Public entity
established in terms of the Skills Development Act, 97 of 1998.
“Your skills partner”
Title
Salary Range
Department
Report
ETQA Specialist Ref: ETQAS/08/14
R405 041 – R618 596 per annum
Education and Training Quality Assurance
ETQA Manager
Purpose
To supervise the Quality Assurance processes and team in
order to meet organisational objectives.
Roles and Responsibilities:
•
•
Manage documentation and records within the
Management System
Improve the effectiveness and efficiency of the
Management System
ETQA
Quality
ETQA
Quality
•
Develop, manage, maintain and update ETQA policies and procedures
•
Apply and continuously improve ETQA policies and procedures
•
Conduct audits of the ETQA Quality Management System
•
Comply with requirements of the EQTA Quality Management System
•
Manage the finances of the Section
•
Assist in preparing and managing the budget of the Section
•
Monitor and control costs against the budget
•
Monitor and control risks in own work/business environment
•
Identify cost saving and cash conservation opportunities
•
Measure and monitor customer satisfaction within a business unit and
recommend corrective action
•
Liaise with a range of customers and handle and attend to a range of
customer complaints
•
Participate and interact with external stakeholders
•
Assist in developing and implementing a strategy and action plans for the
ETQA Department
•
Identify and interpret related legislation and its impact on the ETQA
Department and ensure compliance
•
Analyse qualitative and quantitative data required to inform a strategic
ETQA plan
•
Strategise, research, develop and review appropriate ETQA systems and
processes and adopt best practices
•
Manage the Quality Assurance processes and team (QCTO)
•
Coordinate Graduation ceremonies, stakeholder seminars and workshops
and Assessor/Moderator workshops
•
Draft Terms of Reference (TOR's) for services or assets required
•
Review Training Provider evaluation reports
•
Appoint external Moderators for Training Provider application audits
(induction)
•
Review Moderators Training Provider audit reports
•
Follow up on close out of audit findings
•
Conduct monitoring
accreditation
•
Review Learning Programme Evaluation (LPE) reports
•
Appoint external Moderators for Learning Programme Evaluation (LPE)
reports audits (induction)
•
Review Moderators Learning Programme Evaluation (LPE) reports audit
reports
•
Follow up on close out of audit findings
•
Develop and maintain the Quality Management system for QCTO
implementation
•
Research and benchmark
implementation plans
•
Compile ETQA Reports
•
Write technical reports
•
Manage the Section to achieve work unit objectives (individuals and
site
visits
for
other
extensions of
SETA
QCTO
Training
pilot
Provider
projects
and
Food and Beverages Manufacturing Sector Education and
Training Authority (Foodbev SETA) is a schedule 3A Public entity
established in terms of the Skills Development Act, 97 of 1998.
“Your skills partner”
teams)
•
Plan, organize and monitor work in own area of responsibility
•
Manage individual and team performance and monitor and evaluate
team members against performance standards
•
Manage conflicts within the workplace and resolve grievances and
disputes
•
Ensure discipline is maintained in the department (Absenteeism, Time
Management, overtime, misconduct, etc.)
•
Conduct on-the-job training and coaching
Experience and Qualifications
•
Degree in Public Administration.
•
At least 5 - 10 years experience in a related role, of which 5 should have
been at a management level or experience in a functional/specialist
area.
•
The following will be an added advantage:
Training and Development qualification.
Assessor and Moderator certificates.
Competencies
•
Environment, Health & Safety Awareness
•
Customer Focus
•
Service Orientation
•
Accountability (Dependability)
•
Developing & Empowering People
•
Decision Making & Problem Solving
•
Teamwork & Team Building
•
Conflict Management

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