1 © 2014 National Association of Insurance Commissioners Market Information Systems (MIS) Revisions 2 © 2014 National Association of Insurance Commissioners National Association of Insurance Commissioners Market Information Systems (D) Task Force Staff Support [email protected] 816.783.8649 Ginny Ewing 3 © 2014 National Association of Insurance Commissioners MIS Task Force Triumphs 4 © 2014 National Association of Insurance Commissioners • Background – MISTF and MIST R&D WG • Triumphs (and Works in Progress) – Action Plan, USER Forms, Public availability of data • Impact – Changes to NAIC and state systems MIS Task Force Triumphs 5 © 2014 National Association of Insurance Commissioners • MIS: Market Information Systems • MISTF: Market Information Systems (D) Task Force – MIS R&D: Market Information Systems Research & Development (D) Working Group – RIRS: Regulatory Information Retrieval System (D) Subgroup Task Force Triumphs - Background 6 Complaints Database System Examination Tracking System Market Analysis Market Share Market Analysis Prioritization Tool Market Analysis Profile Market Analysis Review System Market Conduct Annual Statement Market Initiative Tracking System Regulatory Information Retrieval System Special Activities Database CDS ETS MAMS MAPT MAP MARS MCAS MITS RIRS SAD © 2014 National Association of Insurance Commissioners Full Name System NAIC Market Information Systems ETS SME’s AZ, CA, CO, FL, IN, KY, MO, OH, WA, WI, WV CDS SME’s AK KY, MO, NJ, OH © 2014 National Association of Insurance Commissioners MO (chair), WV (vice chair), AZ, CA, IA, KY, OH, UT, WA WA (chair), WV (vice chair), AZ, CA, CT, DE, DC, IL, IN, KY, LA, MI, MN, MO, NH, NC, OH, OK, OR, PR, TX, WI 7 MIS R&D WG MISTF RIRS SG AK, AL, AZ, FL, MO, NJ, OH, VA, WI MARS SME’s MO (chair), AK, AZ, IN, OH, VA, WA, WV Task Force Super Heroes! 8 © 2014 National Association of Insurance Commissioners Provide business expertise regarding • Desired functionality of the NAIC Market Information Systems • Prioritization of regulatory requests for the development and enhancements to the NAIC Market Information Systems Mission MISTF and MIS R&D WG 9 • • • • © 2014 National Association of Insurance Commissioners State Survey Project Action Plan Uniform System Enhancement Request (USER) RIRS Subgroup Making public data more widely available MISTF and MIS R&D WG © 2014 National Association of Insurance Commissioners • State Survey – Obtain understanding of state activities – Found majority of systems essential and widely used (MITS and SAD: not so much) • State Interviews – Identify how to improve collaboration and reduce data entry burden – Found ways to streamline/combine systems • Action Plan: – 25 initiatives address 6 Market Information Systems State Survey Project Action Plan © 2014 National Association of Insurance Commissioners • 25 initiatives addressing 6 systems – 15 initiatives complete – 9 initiatives in progress – 1 initiative pending • Implement ETS Web Services in SBS pending SOLAR • Subject Matter Expert Groups State Survey Project Action Plan 12 © 2014 National Association of Insurance Commissioners • Additional selection criteria – Cocode/group code; complaint type; coverage type • Output reformatted – Ties 2nd level coverage types, complaint reasons and dispositions to 1st level coverage types • New Closed Complaint Record Detail report – Raw complaint data for ad hoc in-depth analysis CDS Initiatives – Triumphs! 13 © 2014 National Association of Insurance Commissioners 14 © 2014 National Association of Insurance Commissioners ETS Links in PICS Additional exam statuses Call exams on multiple lines of business Changes to lines of business and areas of scrutiny/market findings • Upload any document after exam called • • • • ETS Initiatives – Triumphs! 15 © 2014 National Association of Insurance Commissioners • Continuum Action Support – System revisions to track and communicate key continuum activity (ex: interrogatories, data calls) • Eliminate MITS • ETS Link to RIRS Actions ETS Initiatives – Working 16 © 2014 National Association of Insurance Commissioners • Add MARS PICS – PICS after completion of MARS Level 1 and MARS Level 2 • Level 2 Options – Eliminate requirements to complete all 6 areas MARS Initiatives – Triumphs! 17 © 2014 National Association of Insurance Commissioners • Review of RIRS Codes – RIRS (D) Subgroup: Review the coding structure and recommend changes • Current proposals – Add lines of business – Add repository to store copy of order – Allow for entry and display of multi-state and/or multi-company actions and restitution – Auto-populate RIRS from ETS RIRS Initiatives – Working 18 © 2014 National Association of Insurance Commissioners • Reduce State Data Entry – Limit state entry to 1033 entry SAD Initiative – Triumph! 19 – – – – – – – © 2014 National Association of Insurance Commissioners Preliminary Analysis – NAIC Staff 1st Consideration – Working Group Detailed Analysis – NAIC Staff 2nd Consideration – Working Group Development – NAIC Staff Testing – NAIC Staff Withdrawn/Complete – Working Group/NAIC Staff • USER Form available in StateNet • Submit to NAIC Help Desk • Phases: Uniform System Enhancement Requests 20 © 2014 National Association of Insurance Commissioners USER Forms – Triumphs! MAPT 10001 MARS MCAS MCAS MITS MITS 10018 10033 10034 10028 10030 21 NAIC Recommendation Move Forward to Development Request Summary Modify the Loss and Expense Ratios formulas to be uniform for all lines of business. Requestor Randy Helder NAIC Pending approval of USER Form 10023, eliminate two pages of MITS from Market Systems Participation Report. Move Forward to Development Change the MITS Participation - Initiatives by Entered Date report in the Market Systems Jo LeDuc Move Forward Participation Report to show the initiatives WI to Development entered by year and state, with a date of the most recent entry. © 2014 National Association of Insurance Commissioners Marian Drape NAIC Move Forward to Development Create validation exceptions for NAIC and DOI staff based on the values of a company’s Randy Helder MCAS ratios. If any of the scorecard ratios NAIC are outside a pre-determined range, add results to the Validation Exception Report. Move Forward to Development Move Forward to Development Add new MCAS questions to MARS. Generate a pop-up window in the MCAS Randy Helder submission application to advise a company NAIC if its waiver request is not necessary because it is automatically exempt. MAP (D) WG USER Forms – Triumphs! Application User Form # Complete Complete Complete Complete Complete Complete Phase 4/17/2014 4/17/2014 Q1/2014 2/14/2014 11/2013 2/14/2014 Target End Date In production In production In production In production In production In production Status NAIC staff review NAIC staff review Change the data value displayed in Question 12 for Life lines of business. Change the data displayed in Question 12 for Health lines of business. Change the data displayed in Question 12 for Property/Casualty lines of business. MAP (D) WG MAP (D) WG MAP (D) WG MARS MARS MARS MCAS MAPT ETS MARS MCAS MARS 10044 10045 10046 10040 10041 10042 10036 10035 22 NAIC staff review Import the average industry loss ratio and expense ratio. MAP (D) WG MARS 10043 1st Consideration 1st Consideration 1st Consideration 2nd Consideration 2nd Consideration David Moskowitz Add ability to indicate if exam will be conducted by Move Forward to TX contract examiner or DOI staff. Detailed Analysis Move Forward to Detailed Analysis Rephrase questions in MARS; provide link to FAST scores; change label of ‘Market Share.’ Display a message in MCAS submission tool Move Forward to whenever user attempts to “submit with warning” Development advising user to address warnings. MAP (D) WG Randy Helder NAIC Randy Helder Display Health FAST scores whenever they are Move Forward to NAIC © 2014 National Association available. Development of Insurance Commissioners Mark Hooker WV Provide drop-down box under the “Report Move Forward to Criteria” to allow for the selection of “Year.” Limit Detailed Analysis “Year” to current year and prior 2 years. USER Forms – Working NAIC staff review Run Complaint Index by group code. Mark Hooker WV CDS MIS R&D WG review MIS R&D WG review MIS R&D WG review MIS R&D WG review MIS R&D WG review NAIC staff review NAIC staff review 10048 Status Display data by group code. Target End Date Mark Hooker WV Phase MAPT MCAS MAPT NAIC Recommendation 10047 Request Summary Requestor Application User Form # 23 © 2014 National Association of Insurance Commissioners • Consumer Information Source (CIS) Links – Enforcement Actions – Market Conduct Examination Reports Public Data Availability – Triumphs! 24 © 2014 National Association of Insurance Commissioners 25 © 2014 National Association of Insurance Commissioners 26 © 2014 National Association of Insurance Commissioners 27 © 2014 National Association of Insurance Commissioners • Discussing Next Steps • Consumer Rep Recommendations: – Make MCAS data publicly available – Develop metrics consumers care about – Present data reflecting marketplace realities (aggregate by group) Public Data Availability – Working 28 © 2014 National Association of Insurance Commissioners • Market Regulation Summit • D Committee – Market Regulation Accreditation Proposal Charge • Federal Insurance Office Report – DSS Elimination, NetIQ, JBoss, Linux, Standards (web services, discouraged tools, UI Responsive…), PICS conversion to java, Hudson/Ivy • Infrastructure Support Never Ending Quest… 29 © 2014 National Association of Insurance Commissioners • How can we (state regulators and NAIC staff) streamline workflows, processes, etc.? • How can we assist with collaboration? • How can we improve interfaces and integration between state back office systems and NAIC systems? For Truth, Justice, and Better Systems 30 © 2014 National Association of Insurance Commissioners • Background – MISTF and MIST R&D WG • Triumphs (and Works in Progress) – Action Plan, USER Forms, Public availability of data • Impact – Changes to NAIC and state systems MIS Task Force Triumphs 31 © 2014 National Association of Insurance Commissioners Questions? MIS Task Force Triumphs!
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