Regulations governing KBC-Mobile Banking These regulations were registered in Leuven on 11 December and are effective from 16 December 2014 until further notice. This publication contains 7 pages. These regulations and accompanying annex govern the contractual relationship regarding KBC Mobile Banking between the contracting party and the bank and set out the terms and conditions for the exchange of information and orders using that form of mobile banking. These regulations and accompanying annex also supplement the General Banking Terms and Conditions of KBC Bank NV. together with the rates and charges notified in accordance with Article I.32 of the General Banking Terms and Conditions of KBC Bank NV and the KBC Mobile Banking pre-contractual information sheet, they constitute the framework agreement. De contractant heeft tijdens de contractuele looptijd het recht om de voorwaarden van deze raamovereenkomst op papier of een andere duurzame drager te vragen. 1 The contracting party declares that he has read all documents forming part of the framework agreement and explicitly agrees to be bound by them when registering for KBC-Mobile Banking. 1 Whenever in this document the masculine gender is used, it shall be taken to include the feminine and neuter. Definitions The bank or KBC: KBC Bank NV. Payment transaction: An action initiated by the contracting party to transfer or withdraw money, more particularly using credit transfers, in euros or in a currency of a Member State of the European Economic Area (EEA), where the payer’s bank and the beneficiary’s bank are, or the only bank involved in the payment transaction is, established in the EEA. Notwithstanding the application of these regulations, the special terms and conditions for the execution of payment transactions (e.g., requirements regarding format, acceptance method, execution times, rules regarding value dating, etc.) are laid down in the General Banking Terms and Conditions and in the special regulations applying to specific payment services and payment instruments. Order: A payment or other transaction initiated by the contracting party and any instruction for acceptance of an agreement with the bank. Contracting party: Any private individual resident in Belgium who enters into a KBC Mobile Banking agreement. KBC Mobile Banking is only available to clients of the bank. The contracting party is also any party that uses KBC Mobile Banking. Agreement: The KBC Mobile Banking agreement. KBC Mobile Banking, KBC Mobile Banking app or KBC Banking: The set of procedures agreed between the contracting party and the bank that provide access to the services of KBC Mobile Banking on the contracting party’s own device and enable the contracting party to use mobile banking. Bank branch: The KBC branch where the contracting party holds his accounts. Card: The KBC Bank Card that the contracting party uses in combination with the card reader and his secret code to sign certain orders. Use of the card is governed by the KBC Bank Card Regulations. Card reader: Equipment that, in combination with the card and secret code belonging to the card, generates new codes that the contracting party can use to sign orders. Means of access and signature tools: The PIN, the card reader and the secret code belonging to the card. The contracting party gains access to KBC Mobile Banking by means of his PIN. He can sign certain orders using his PIN and other orders using his card reader, card and secret code. The contracting party can learn more about means of access, signature tools and the security of KBC Mobile Banking at m.kbc.be/mobile. Device: The mobile apparatus the contracting party uses to access KBC Mobile Banking. Requirements for the device are given at m.kbc.be/mobile. Services: The present and future services made available to the contracting party through KBC Mobile Banking and which are detailed further at m.kbc.be/mobile. PIN: A personal, confidential identification code that enables the contracting party to identify himself in order to access KBC Mobile Banking. The contracting party can also use the PIN to sign certain orders. The contracting party must choose a PIN when first logging into KBC Mobile Banking. Information provided by third parties The contracting party can use KBC Mobile Banking to view information made available by third parties, whether pursuant to legal obligations or otherwise. For instance, he can display an overview of the credit cards provided to him by KBC Consumer Finance NV. The bank is not liable for any error, incompleteness or inaccuracy in information provided by third parties. Nor can this external information give rise to any obligation on the bank's part. Terms and conditions of use 1. 1.1 Access to KBC Mobile Banking The KBC Mobile Banking app is activated once it has been downloaded from the app store and upon its first being used. The bank may immediately terminate access to KBC Mobile Banking without notice if the contracting party does not log into KBC Mobile Banking for an uninterrupted period of six months or does not install two or more consecutive updates. Zetel van de vennootschap: KBC Bank NV – Havenlaan 2 – 1080 Brussel – België BTW BE 0462.920.226 – RPR Brussel – FSMA 026256 A Een onderneming van de KBC-groep AA0972 V11-2014 -/- P. 1/7 Access to KBC Mobile Banking – Availability 1.2 Availability of KBC Mobile Banking The bank guarantees the continuity of KBC Mobile Banking and related services to the best of its ability. It will take requisite measures to safeguard the security of its systems. The bank may interrupt the services for the maintenance of existing hardware and softsoftware or to install new software versions, provided that such interruptions are not of unreasonable duration. Such interruptions do not entitle the contracting party to any compensation. 1.3 New versions of KBC Mobile Banking The contracting party declares that he is aware that KBC regularly releases new versions of KBC Mobile Banking (hereinafter referred to as ‘updates’). The contracting party will be notified when updates are available in the app store for his device and given a summary of the main changes. The contracting party undertakes to familiarise himself with these changes before installing an update. The contracting party also undertakes not to install an update if he does not agree with the changes it entails. The contracting party declares that he is aware that he cannot use a previous version of KBC Mobile Banking once he has installed an update and that he should not install an update if he wishes to use an older version of KBC Mobile Banking. When the contracting party installs a new version of KBC Mobile Banking and uses it for the first time, he receives a summary of the changes and must declare that he accepts them. 2. Identification of the contracting party to access and use KBC Mobile Banking The contracting party must use the means of access and signature tools provided to identify himself when logging into KBC Mobile Banking and sign orders. The first time the contracting party logs in using the KBC Mobile Banking app, he must register to use KBC Mobile Banking. At the time of registration, the contracting party must confirm that he agrees to: (i) the provisions of the framework agreement, (ii) the selected limits and (iii) the chosen PIN. He does so using his card and card reader. If the contracting party wishes, he may choose a new PIN in the KBC Mobile Banking app. If the contracting party enters an incorrect PIN three times in a row, access to KBC Mobile Banking will be blocked. In that case he will need to request a new PIN using the KBC Mobile Banking app. 3. Services linked to KBC Mobile Banking The contracting party can see a list of the services linked to KBC Mobile Banking at m.kbc.be/mobile and can use KBC Mobile Banking for a number of purposes, including viewing and managing his accounts and cards and executing orders. The contracting party acknowledges that: (i) he received all documents comprising the framework agreement prior to entering into the agreement, along with all information regarding the features and functions of the services provided via KBC Mobile Banking, allowing him to determine whether they meet his requirements; and AA0972 V11-2014 -/- P. 2/7 (ii) he may only use the services under the terms and conditions specified in the framework agreement. 4. Executing payment transactions 4.1 General All orders issued to the bank are governed by Article I.16 of the General Banking Terms and Conditions of KBC. The contracting party irrevocably authorises the bank to debit his account in the amount of the payment transactions executed via KBC Mobile Banking. Any irregular debit balance arising on an account as a result of such debits may not be deemed a grant of credit and must be cleared immediately by the account holder. Any payment transactions submitted via KBC Mobile Banking will be executed by the bank on condition that the status of the relevant account and the agreements and regulations governing the account so permit. Using KBC Mobile Banking for sending orders to the bank does not affect the nature of those orders. 4.2 Signing orders Orders must be signed using either the PIN or the secret code in combination with the card and card reader. Payment transactions must always be signed. The contracting party can find out which orders need to be signed using which means of access and signature tools at m.kbc.be/mobile. The contracting party acknowledges that the means of access and signature tools constitute an electronic signature that satisfies the legal requirements concerning accountability and integrity of the content of the order. The contracting party acknowledges the legal validity of orders initiated using KBC Mobile Banking and executed by the bank that he signs using his PIN or using the card reader, card and secret code. This constitutes valid, adequate proof that the contracting party agrees with the existence and content of the order. The contracting party expressly waives the right to challenge the validity or proof of obligations arising from orders or payment transactions signed using a PIN, or the secret code in combination with the card and card reader. 4.3 Cancellation of payment transactions As soon as the contracting party sends a signed payment transaction, it is deemed received by the bank. A contracting party making a payment can no longer cancel a payment transaction via KBC Mobile Banking once it is received by the bank. To cancel a payment transaction, the contracting party must contact his bank branch. To cancel a payment transaction with a specified execution date, the contracting party may use KBC Mobile Banking up until the end of the calendar day preceding that execution date. 4.4 Refusal to execute an order The bank reserves the right to refuse to execute payment transactions if there are no or insufficient funds in the account to cover them. If the bank refuses to execute a payment transaction, the contracting party is notified accordingly as soon as possible and, if possible, the reasons for the refusal are given. Notice will be given on paper, in an e-mail sent to the e-mail address provided by the contracting party, by notification message in the KBC Mobile Banking app itself, or via another type of Regulations governing KBC-Mobile Banking electronic carrier available and accessible to the contracting party. 5. Spending limits When submitting orders, the contracting party must adhere to the spending limits that are agreed by the bank and the contracting party for each type of transaction, time period, and means of access and signature tools within the maximum and minimum limits set by the bank. All these limits are specified at m.kbc.be/mobile (separate limits apply to minors). The contracting party or his legal representative may ask to have limits adjusted within the minimum and maximum amounts set by the bank. Limits are always subject to and bounded by the underlying powers under which the contracting party is authorised to act. 6. Obligations and liability of the contracting party The contracting Party must ensure that there are sufficient funds on his account before giving a payment order. The contracting party must use his means of access and signature tools in accordance with the terms and conditions of these regulations. The contracting party must notify the bank forthwith of: • the loss, theft, falsification or any other improper use of KBC Mobile Banking and/or his means of access and signature tools and/or the loss or theft of his device; • any entries of unauthorised orders and any errors or irregularities appearing on his statements of account. To this end, the contracting party must regularly check the balance of the accounts to which the transactions executed through KBC Mobile Banking relate, as well as the movements entered on the account. The contracting party can report such incidents at any time by telephoning + 32 70 69 00 02. The contracting party must confirm telephone notifications by sending the bank written notification within three calendar days. The contracting party must immediately file a complaint with the federal police whenever any unauthorised use is detected. The contracting party is under a duty when using the card reader to abide strictly by the card holder's obligations as set down in the KBC Bank Card Regulations. The contracting party undertakes to upgrade his KBC Mobile Banking app whenever an upgrade is released, and to always use the most recent version of the app. If the contracting party fails to upgrade in time, the bank reserves the right to block access to KBC Mobile Banking. The accuracy of the information provided can only be ensured if the contracting party has the most recent upgraded version of his KBC Mobile Banking app. 7. Obligations and liability of the bank The bank undertakes: • to bear the risk associated with sending the contracting party his means of access and signature tools; • to furnish the contracting party at all times with the means necessary to facilitate the notification specified in Article 6, or to request deactivation of a block, and to make available to the contracting party the means to prove that he has provided this notification, and to do so AA0972 V11-2014 -/- P. 3/7 • • • • 8. for a period of up to 18 months after notification was provided; to block any future use of KBC Mobile Banking – insofar as is technically possible – as soon as the contracting party reports loss, theft or misuse; subject to Article 10, in the case of an unauthorised payment transaction – and after conducting a limited review to ascertain whether or not the contracting party has committed fraud – to immediately reimburse the contracting party the amount of the unauthorised payment transaction and, where necessary, restore the payment account debited by the relevant amount to the state it would have been in had the unauthorised payment transaction not taken place (i.e. with the correct value date), plus any interest on that amount; the bank will also reimburse any further financial consequences, in particular the amount of the costs incurred by the contracting party to determine the amount of loss to be compensated; to regularly inform the contracting party of the precautionary measures to be taken to prevent any improper use of KBC Mobile Banking; in the event of a dispute concerning an unauthorised or improperly executed payment transaction, to produce evidence showing that the transaction was authenticated, correctly registered and booked to account and was not affected by a technical failure or other defect, provided that the contracting party has informed the bank of the relevant payment transaction without delay and no later than 13 months after the date on which the amount was debited or credited for value. Security The means of access and signature tools are strictly personal and confidential. The contracting party must take all reasonable measures to keep his means of access and signature tools as secure as possible and must observe the security tips provided by the bank in this regard. • The contracting party may not leave his device or means of access and signature tools unattended (for instance, at his place of work, in a hotel or vehicle – even if it is locked – or in any place effectively open to the public). • He may not of his own volition give his means of access and signature tools to third parties (including his spouse/partner, family members or friends) or allow them to be used by said third parties. • He may not reveal details of his means of access and signature tools over the phone or by e-mail. • The means of access and signature tools may not be noted down on any permanent carrier. • The means of access and signature tools must be used discreetly. The contracting party must ensure than nobody sees them and must inform the bank if he observes any unusual behaviour. • When choosing a new PIN, the contracting party must avoid any combinations that are obvious. If the contracting party is aware that the confidentiality of his PIN has been compromised, he must apply for a new PIN via KBC Mobile Banking. The contracting party undertakes to ensure that his device meets the system and security requirements listed on the KBC website. To this end, the contracting party must respect the system security built into his device so that he Regulations governing KBC-Mobile Banking can use KBC Mobile Banking securely. If the contracting party deliberately switches off that system security, the bank cannot be held liable for any resulting loss or damage. The contracting party will bear full liability for the risks associated with his own equipment, specifically for the risks of unauthorised access, modification, destruction or loss of messages during transmission. Any loss arising from this shall be borne entirely by the contracting party. In addition, the following terms and conditions apply to use of the card reader: • The KBC Card Reader security system is based on symmetric cryptography. Using his card and the secret code belong to the the card, the contracting party can generate an electronic signature in the form of a unique numerical code, which enables him to sign instructions. • If the contracting party enters an incorrect code generated by his KBC Card Reader three times, his card will be blocked. The contracting party will then have to contact his bank branch. • The contracting party should only insert his card into card readers issued by KBC and should never enter the secret code belonging to his card via the keyboard of his device. • The contracting party must ensure that his card number is not saved in a cookie on shared equipment. 9. Blocking KBC Mobile Banking The bank may block access to KBC Mobile Banking for objective, legitimate reasons pertaining to the security of the app or to suspicion of unauthorised or fraudulent use of the app or the means of access and signature tools. In such cases, the bank will – if possible – inform the contracting party before access is blocked or immediately afterwards by means of a permanent carrier (on paper or in electronic format) available and accessible to the contracting party. This information does not have to be provided if it runs counter to objective, legitimate security considerations or is prohibited under relevant legislation. The bank will reactivate KBC Mobile Banking once the reasons for the block cease. 10. Responsibility and liability Subject to the following provisions, the liability rules set out in Article I.27 of the General Banking Terms and Conditions apply. The bank will bear any and all risk associated with sending the contracting party the means of access and signature tools. As soon as the means of access and signature tools are provided, the contracting party is liable for any claims arising from their use, subject to the following provisions. In the case of loss, theft or misuse of the means of access and signature tools, the contracting party is liable for their unauthorised use until the loss, theft or misuse is reported, as laid down in Article 6. Until the loss, theft or misuse is reported as set out in Article 6, the contracting party's liability for unauthorised payment transactions resulting from improper use of his means of access or signature tools is nonetheless limited to 150 euros per claim. Claim means all loss resulting from misuse of the same lost or stolen device or of the means of access and signature tools. This limitation of liability shall not apply and the contracting party shall bear AA0972 V11-2014 -/- P. 4/7 any loss or damage that arises if he acts fraudulently or with intent or gross negligence. Whether or not gross negligence occurred in given circumstances is a matter for assessment by the court, whose decision will be final. However, the contracting party must be aware that he has to keep his means of access and signature tools safe and secure, and use them as stipulated in Article 8, failing which his means of access and signature tools may be used improperly. The bank cautions the contracting party that the following behaviour can (without prejudice to the generality) lead to losses for which he may be held liable: • failure by the contracting party to comply with his obligations under Article 6 or breach of the security requirements set down in Article 8; • failure to have KBC Mobile Banking blocked immediately if he discovers that his device and/or means of access and signature tools have been lost, stolen or misused; • failure to notify the bank without delay of any entries of unauthorised orders and any errors and irregularities appearing on his statements of account. As regards unauthorised payment transactions, the contracting party is not liable for any loss attributable to loss, theft or misuse of his device and/or the means of access and signature tools that arises after this has been reported, except in cases of fraud. Subject to what is stated regarding unauthorised payment transactions, the contracting party is not liable for any loss due to loss, theft or misuse of the means of access and signature tools that arises after this has been reported, except in the case of fraud, intent or gross negligence by the contracting party. In derogation from the previous clauses, and save for evidence of fraud or an intentional act by the contracting party, he will not be liable if the order was effected without physical presentation of the card or electronic identification. In derogation from the previous clauses, and save for evidence of fraud or an intentional act by the contracting party, he will not be liable if the means of access and signature tools were copied by a third party or were misappropriated, insofar as the contracting party had these means of access and signature tools in his possession at the time of the disputed transaction. The bank will be liable in the event of non-execution or improper execution of orders initiated via KBC Mobile Banking, unless the contracting party has failed to satisfy his obligations. The bank cannot be held liable if some of the KBC Mobile Banking facilities are temporarily unavailable due to maintenance work or force majeure. Such occurrences do not in any way entitle the contracting party to compensation. The bank must make all requisite efforts to ensure that proper service is provided and that an appropriate security and identification system is in place. In the case of KBC Mobile Banking, the bank cannot be held liable for any loss, whether direct or indirect, that is attributable to operation of the contracting party's device or the telecommunication services of a third party or to an interruption in the services due to events beyond its control. Regulations governing KBC-Mobile Banking 11. Term and termination of the agreement 15. Intellectual property The KBC Mobile Banking agreement is valid without time limit. The contracting party can terminate his agreement without charge at any time by deleting the Mobile Banking app. He must notify the bank if he does so. The bank may terminate the agreement at any time subject to two months' notice. Notice of termination by the bank must be given on paper or another permanent carrier. The bank is entitled to terminate the agreement forthwith, without having to provide formal notice in advance or having recourse to the courts, if: All intellectual property rights (or, in any event, the right to grant the contracting party rights of use) over KBC Mobile Banking and the documentation, information, publications and data that are provided remain with the bank. The contracting party shall not infringe any of these rights. The contracting party is granted a personal, nonexclusive, non-transferable right of use for the term of this agreement. The contracting party may not without the prior written consent of the bank in any way whatsoever make available to third parties or distribute, reproduce, copy, translate, process, compile or in any other way change brand names, logos, software programs, documentation, publications, data or other elements of KBC Mobile Banking that are protected by intellectual property rights, whether directly or indirectly, free of charge or in return for payment, in part or in whole. • confidence in the contracting party has been seriously impaired; • the contracting party fails to comply with the security procedures; • there is a serious breach of contract. 12. Amendment of the regulations and addition of new services The bank reserves the right to amend the provisions of these regulations, including the fee provisions in Article 13, without the contracting party’s express agreement. To the extent required by law, any amendment will be notified to the contracting party without his express agreement at least two months before its planned effective date, either on paper or via a permanent carrier made available to the contracting party. The contracting party may terminate the agreement at no cost and with immediate effect within two months if he does not agree to the proposed amendments. Amendments will be binding on the contracting party if he does not cancel the agreement within two months of notification. If new KBC Mobile Banking services are added, the contracting party, after having been notified in accordance with the legal requirements in respect of the main features, terms, conditions and fees for these new services, will immediately give his permission in the manner agreed for the service in question. 16. Helpdesk For any questions concerning KBC Mobile Banking, the contracting party can contact: • KBC Helpdesk 016 43 25 07 [email protected] • KBC Telecenter 078 152 154 [email protected] • Outside office hours 070 69 00 02 17. Disputes 17.1 Complaints handling If the contracting party has a complaint regarding KBC Mobile Banking or the execution of orders, he must follow the procedures described in Article I.25.2 of the General Banking Terms and Conditions of KBC. 17.1 Governing law and jurisdiction 13. Fee The bank does not charge a fee for the KBC Mobile Banking service. If the bank decides to charge a fee, it will be specified in the schedule of rates and charges according to Article I.32 of the General Banking Terms and Conditions of KBC. The contracting party will bear the costs for the purchase, installation and operation of his device and the KBC Mobile Banking app. The contracting party will also pay the charges for Internet access. The rights and obligations of the contracting party and the bank are governed by the laws of Belgium. All disputes are subject to the jurisdiction of the Belgian courts. 14. Personal data processing The bank will use the personal data of the contracting party in accordance with the Privacy Act and its privacy statement. Contracting parties can find additional information regarding the processing and exchange of this data and regarding their rights (i.e. in relation to objections, inspection and correction) in Articles I.13 and I.14 of the General Banking Terms and Conditions (available at kbc.be/regulations or from any bank branch) and in the general privacy statement (available at kbc.be/privacy or from any of the bank's branches). AA0972 V11-2014 -/- P. 5/7 Regulations governing KBC-Mobile Banking ANNEX 1: KBC Payment Button 1. Definitions In these special terms, the following definitions are used to supplement the definitions set down in the regulations. The definitions may be used without distinction in the singular or plural form. Merchant: the natural or legal person that incorporates the KBC Payment Button into their website (i.e. their eshop). KBC Payment Button: the payment acceptance logo displayed on the merchant's website and the underlying software that is integrated into it, which clients can use to effect payments at the merchant's e-shop using their KBC electronic or mobile banking application. 2. How the KBC Payment Button works 2.1 Contracting parties may use their means of access and signature tools to make secure payments for goods and services purchased online from the websites of merchants that accept payments via the KBC Payment Button. Contracting parties who select the KBC Payment Button on a merchant's website will be connected to their electronic or mobile banking application, where they can initiate payment transactions. Contracting parties using KBC Mobile Banking must first log in to be identified. They then select the account to be debited, and after that sign the relevant transaction order using their means of access and signature tools in the manner set down in the regulations. Contracting parties can learn more about how the KBC m.kbc.be/mobile and Payment Button works at www.kbc.be/kbcpaymentbutton. 2.2 Contracting parties can opt to pay on the basis of an advance provided by KBC under the terms and conditions set out in Articles 3 and 4. 2.3 Provided there are sufficient funds, regardless of whether they are own funds or an advance provided by KBC, and provided there are no other factors preventing payment, such as – but not limited to – a block or attachment, or any other reason named in Article 3, direct payment will always be made to the merchant in real time. 3. Conditions for payment with an advance 3.1 Contracting parties wishing to make use of an advance provided by KBC must at least meet the following conditions: (1) they must have reached the age of majority and have full capacity to contract; (2) they must be the holder or joint holder of the account to be debited; (3) they must act in the capacity of a consumer, i.e. not for business or professional purposes. KBC reserves the right to refuse an advance at any time. Contracting parties that accept an advance can no longer withdraw their consent once it has been given. A contracting party who is a joint holder of the account to be debited and who wishes to pay using the KBC Payment Button by means of an advance provided AA0972 V11-2014 -/- P. 6/7 by KBC undertakes (i) to inform the other co-holders of this fact and to notify them of their joint liability as coholder to reimburse that amount and (ii) always to act with the prior consent of the co-holders. 3.2 Contracting parties that explicitly opt to pay with an advance will themselves stipulate the date on which they wish to reimburse KBC. That date must be within two months of the transaction date. The payment date is always a banking day. Contracting parties may not revoke or alter that payment date. Contracting parties are given an advance without having to pay any charges or interest. The advance entered on a contracting party's account is identified on their statements by the reference, 'advance for purchase via KBC Payment Button'. 3.3 The contracting party authorises the bank to recover all due and payable amounts and advances by debiting the account named in Article 2.1 of these special terms. The contracting party must ensure that there are sufficient funds on the account at the time the payment order is initiated, i.e. the payment date. Other than in the case of an attachment, KBC reserves the right to debit payable amounts automatically from the said account even if there are insufficient funds on it. The resulting debit balance does not, however, confer on the contracting party any vested right whatsoever to future credit and must be cleared in accordance with Article I.30 of the General Banking Terms and Conditions. Accounts may only be debited with payable amounts and advances following a civil attachment provided due heed is taken of (i) the regulations on protected amounts and after calculation of the amount that actually qualifies for attachment and distribution among the creditors and (ii) any liens that KBC can invoke. In the case of a criminal attachment, amounts may only be debited with the prior consent of the law enforcement agency that has laid the attachment. The advance becomes due early if: (i) the holder of the account to be debited or their spouse dies; (ii) the account to be debited is closed for whatever reason; (iii) there is a serious deterioration in the contracting party's creditworthiness; (iv) the account holder files a petition for collective debt settlement; (v) an attachment is laid on the account to be debited. 4. Limits Execution of payment transactions via the KBC Payment Button is subject to the spending limits contained in Article 5 of the regulations. The specific limits for payments made with advances are laid down for each payment transaction and/or time period and can be viewed at www.kbc.be/paymentbutton. Contracting parties making several payments with the KBC Payment Button must take account of the remaining balance of their spending limit. Each time the advanced amount is debited from a contracting party's account, the card holder‘s credit limit is freed up and they may once again carry out transactions up to the full amount of the limit. Regulations governing KBC-Mobile Banking 5. Relationship with the merchant KBC merely offers a payment service and cannot in any event be held liable for any loss suffered by the contracting party as a result of orders placed remotely and/or purchases of products/services from the merchant, or as a result of processing by the merchant of online orders of products/services paid for using the KBC Payment Button, including, but not limited to, packaging, delivery, customer service or maintenance. KBC is not liable for errors or shortcomings in the merchant's commercial offerings and conditions, or for the completeness, accuracy or validity of the information on the merchant's website. All and any disputes arising between the contracting party and the merchant must be settled solely between the two of them, without intervention by the bank, and they do not by any means relieve the contracting party of their obligation to reimburse the advance they have received. AA0972 V11-2014 -/- P. 7/7 Regulations governing KBC-Mobile Banking
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