Online Lottery Sector

Office/Department in Charge:
PROCESSING OF ONLINE LOTTERY (LOTTO) APPLICATION
Office of the Department Manager-Northern and Central Luzon, Office of the Department Manager-Southern Tagalog and Bicol
Region, and Office of the Department Manager-Visayas and Mindanao
Location:
PCSO Head Office, PICC, Pasay City and at PCSO Branches nationwide
Schedule of availability of service:
Mondays to Fridays 8:00 AM - 5:00 PM
Who may avail of the service:
General Public
What are the initial requirements:
Letter of Intent, Lotto Agent Application Documentary Requirements, and Application Fee of P2,500.00
Duration:
Twelve (12) weeks
How to avail of the service:
STEP
APPLICANT/ CLIENT
SERVICE PROVIDER
DURATION OF
PERSON/OFFFICE
ACTIVITY UNDER
IN CHARGE
NORMAL
1
Submits Lotto Agent Application
Evaluates if Lotto Agent Application meets the
Form and Documentary
minimum criteria and accept documentary
Requirements and Pays
requirements if so
Application Fee
5 minutes
2
Forwards a copy of Lotto Agent Application Form to
the concern PCSO Department for its recording and
tracking purposes
5 minutes
3
Conducts inspection and evaluation of proposed
Lotto outlet site
4
Submits PCSO Branch Inspection and Evaluation
Report and completes documentary requirements of
Lotto Agent Application, found feasible by PCSO
Branch, to the concerned PCSO Department
5
Writes disapproval letter to Lotto Agent Application
found not feasible
15 minutes
6
Receives Inspection and Evaluation Report and
completes documentary requirements of Lotto Agent
Application found feasible by PCSO Branch
5 minutes
ODM - NCL, ODMSTBR, ODM-VISMIN
and COD
7
Prepares Certification of complete submission of
documentary requirements by the Lotto Agent
Applicant and have it notarized
1 day
ODM - NCL, ODMSTBR, ODM-VISMIN
PCSO Branch
2 weeks
FEES
FORM
Application Fee
P2,500.00
Lotto Agent Application
Form and Documentary
Requirements
8
Forwards Lotto Agent Application found feasible by
PCSO Branch, and with notarized certification of
completeness of documents, to the Department
Manager
5 minutes
ODM - NCL, ODMSTBR, ODM-VISMIN
9
Evaluates, signs, and recommends Lotto Agent
Application for the approval of the Assistant General
Manager (AGM) for Online Lottery-Operations
3 minutes
Manager - NCL,STBR,
VISMIN
10
Evaluates, signs, and recommends Lotto Agent
Application for the approval of the PCSO General
Manager
1 day
AGM for Online Lottery
-Operations
11
Evaluates and approves/disapproves Lotto Agent
Application
3 days
PCSO General
Manager
12
Receives and records Lotto Agent Application
approved/disapproved by the PCSO General
Manager and forwards it to the concerned PCSO
Department
10 minutes
Office of the AGM for
On-Line Lotteryy
Operations
13
Receives and records Lotto Agent Application
approved by the PCSO General Manager and
informs the concerned PCSO Branch for
subsequent actions
10 minutes
ODM - NCL, ODMSTBR, ODM-VISMIN
14
Receives and records Lotto Agent Application
disapproved by the PCSO General Manager and
informs Lotto Agent Applicant why his/her
application was disapproved
15 minutes
ODM - NCL, ODMSTBR, ODM-VISMIN
15
Lotto Agent Applicant is notified by concerned
PCSO Branch of the final approval of his/her
application, the schedule of his/her orientation, and
the final requirements that need to be accomplished
and submitted
15 minutes
PCSO Branch
New Lotto Agent is oriented on the rules and
operational guidelines on Lotto outlets
16
Attends orientation for new Lotto
agent; Accomplishes
agent;
Accomplishes agency
agreement and cash/surety bond;
Receives bank account number;
Pays installation fee; Attends
t i i
th
f L tt
Assists the new Lotto Agent in accomplishing
his/her agency agreement and cash/surety bond
The bank account number of the PCSO Parking
Account is given to the new Lotto Agent to which
he/she would daily remit the sales of his/her outlet
2 days
PCSO Branch
Installation
Installa
tion Fee
Pictures of fully
Pictures
fully
P10,000.00 AND constructed booth should
Cash Bond
specifically include that of
P300,000.00
its interior, its exterior and
OR
S t
i
th
training on the use of Lotto
machine with his/her tellers; and Order of payment for installation fee is prepared and
new Lotto Agent is required to pay for the same
Submits pictures of fully
constructed booth
New Lotto Agent and his/her tellers are trained on
the use of Lotto machines and given a written exam
on the same to ensure complete understanding of all
that was taught to them
OR
Surety
Bond Premium
P7,058.28
17
Sends memorandum to the Office of the Manager
concerned certifying that new Lotto Agent has
complied with all the final requirements and that
his/her outlet is ready for Lotto paraphernalia
installation
1 week
PCSO Branch
18
Receives certification of completion of final
requirements of the new Lotto Agent, from the
PCSO Branch, and prepares PCSO Request for
Installation (RFI) of Lotto paraphernalia at his/her
outlet, addressed to the Philippine Gaming
Management Corporation (PGMC) or Pacific Online
Systems Corporation (POSC); and Online Order for
new Lotto Agent, addressed to the Main Computer
Center (MCC), PCSO Central Operations (COD)
20 minutes
ODM - NCL, ODMSTBR, ODM-VISMIN
19
Evaluates, approves, and signs RFI of Lotto
paraphernalia at new Lotto outlet and its Online
Order
5 minutes
Manager - NCL,STBR,
VISMIN
20
Forwards approved RFI to PGMC or POSC and OnLine Order to MCC, PCSO COD
21
Installs all Lotto paraphernalia at the outlet of new
Lotto Agent (PGMC or POSC) and effect its On-Line
Order after receipt of approved RFI letter from
concerned PCSO Department (MCC, PCSO COD)
ODM - NCL, ODMSTBR, ODM-VISMIN
2 weeks
CERTIFIED
CORRECT:
(Sgd.)JOSEFINA A.
SARSONAS
OIC-Manager,
ODM-Northern and
Central Luzon
PGMC or POSC and
MCC, PCSO COD
signage, a three-prong
outlet, and an earth
grounding
PROCESSING OF APPLICATION FOR LOTTERY OPERATIONS (LOTTO AND KENO)
Office/Department in Charge:
PCSO Branches
Location:
Schedule of availability of service:
Who may avail of the service:
What are the initial requirements:
Luzon, Visayas and Mindanao
Mondays to Fridays 8:00 AM - 5:00 PM
Public and Private Individuals/Corporations/Cooperatives
1. Filipino citizen and at least 21 years old
2. Application form
Duration:
How to avail of the service:
STEP
1
APPLICANT/ CLIENT
Inquires on how to become a
Lotto/Keno operator
SERVICE PROVIDER
Informs the client of the criteria and
requirements to qualify as Lotto/Keno agent
DURATION OF ACTIVITY
PERSON/OFFFICE
UNDER NORMAL
IN CHARGE
CIRCUMSTANCES
FEES
10 minutes
Officer of the Day
None
FORM
Informs the client that processing and
approval of Keno application is done in the
head office
2
If the client is interested,
he/she will get an application
form through the PCSO
website
Gives the application form with attached list
of criteria and requirements for Lotto/Keno
applicants
1 minute
Officer of the Day
None
3
Submits accomplished
application form and
documentary requirements
Accepts the accomplished form and verifies
the accuracy and completeness of the submitted
documents
1 minute
Officer of the Day
Cashier
P2,500.00
1 minute
Officer of the Day
None
10 minutes
Officer of the Day
Installation Fee
P10,000.00
Surety Bond:
P7,058.28
Forwards the application form to the
concerned OLLS department
4
5
Follows-up status of their
application
Informs the status of their application based
on the update report
Submits post-approval
documentary requirements
for the approved application
If approved, informs the applicant and give
the checklist for the post-approval documentary
requirements
requirements
Accepts and verifies the documents submitted
and schedule training of the agents and its
operators/tellers
CLOO
Lotto/Keno
Application Form
or
Cash Bond
P300,000.00
CERTIFIED CORRECT:
(Sgd.)REMELIZA JOVITA M. GABUYO
OIC-AGM for OLLS-Operations
13
Office/Department in Charge:
Location:
Schedule of availability of service:
Who may avail of the service:
What are the initial requirements:
AGENTS ACCOUNT SETTLEMENT
Central Operations Department
PCSO Main Office
Mondays to Fridays 8:00AM - 5:00PM
Lotto/Keno Agents
1. Cancelled and paid winning tickets
2. Abstract of Paid/Cancelled Tickets
3. Previous Weekly Agency Report (PWAR)
4. Deposit Slips
Duration: 30 minutes to 45 minutes
How to Avail of the Service:
STEP
1
APPLICANT/ CLIENT
Submits PWAR together with
cancelled/paid tickets
PERSON/OFFFICE
IN CHARGE
FEES
a. Verifies the accuracy of the report(through online verification)
the deposits made and the cancelled/
paid tickets submitted
DSCD Personnel
None
b.Daily sales not properly remittedprepares statement of account
thereat
AMD Personnel
SERVICE PROVIDER
c. Cancelled/paid tickets submitted
- with declared shortage
- no declared shortage
2
Pays penalty for late remittance/
shortage on submitted cancelled/
paid tickets
DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES
Accepts the payment and issues
official receipt
FORM
PWAR
Deposit slips
Abstract of cancelled/paid tickets
Statement of Account
DSCD personnel
1 minute
less than a minute
15 minutes
CERTIFIED CORRECT:
(Sgd.)ARNEL N. CASAS
OIC-Manager
Cashier
Amount of penalty,
lost cancelled/paid
tickets
Official Receipt
ISSUANCE OF LOTTO THERMAL AND BET SLIPS
Office/Department in Charge:
Central Operations Department
Location:
Schedule of availability of service:
Who may avail of the service:
What are the initial requirements:
Duration:
How to avail of the service:
PCSO Main Office
Mondays to Fridays 8:00am-5:00pm
Lotto Agents
Previous Week Agency Report (PWAR)
10 minutes
STEP
1
APPLICANT/ CLIENT
Requests for issuance of lotto
supplies
SERVICE PROVIDER
a. Computes the corresponding quantity of
lotto supplies to be issued to the agent
DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES
10 minutes
PERSON/OFFFICE IN
CHARGE
FEES
Supply Officer
None
b. Issues lotto supplies
CERTIFIED CORRECT:
(Sgd.)ARNEL N. CASAS
OIC-Manager
FORM
Office/Department in Charge:
Location:
Schedule of availability of service:
Who may avail of the service:
What are the initial requirements:
Maximum duration:
How to avail of the service:
STEP
1
APPLICANT/ CLIENT
Gives the winning ticket
PROCESSING OF WINNING TICKETS IN BRANCH/SUB-BRANCH OFFICES
PCSO Branches
Luzon, Visayas and Mindanao
Mondays to Fridays 8:00AM - 5:00PM
Public and Private Individuals
1. At least 18 years old
2. Winning ticket
20 minutes
SERVICE PROVIDER
Lotto-Validates at the Lotto terminal
DURATION OF
ACTIVITY UNDER PERSON/OFFFICE
IN CHARGE
NORMAL
CIRCUMSTANCES
2 minutes
Teller
FEES
FORM
None
Winning ticket
P5,000.00 and below, pay customer
Sweepstakes - verifies the authenticity
of the winning ticket
Lotto - from P5,001.00-P300,000.00
fills up Prize Claim Form and requires
valid ID with picture and photocopies
the ticket and ID for filing
15 minutes
Clerk
Audits winning ticket and requirements
15 minutes
Internal Auditor
Prepares check to be signed by the CLOO
15 minutes
Cashier
3 minutes
Cashier
Prize Claim Form
WT/VF/PCF
Check
Sweepstakes - minor prizes amounting to
P300,000.00 and above will be paid by
the PCSO branch
2
Receives check payment
Lotto - issues corresponding checks
to the winning tickets P5,000.00-P300,000.00
CERTIFIED CORRECT:
None
Check
(Sgd.)REMELIZA JOVITA M. GABUYO
OIC-AGM for OLLS-Operations
PROCESSING OF FINANCIAL ASSISTANCE IN PROVINCIAL DISTRICT OFFICES (HOSPITAL)
Office/Department in Charge:
PCSO Branches nationwide
Location: Luzon, Visayas and Mindanao
Mondays to Fridays 8:00AM - 5:00PM
Schedule of availability of service:
General Public
Who may avail of the service:
1. Request Letter addressed to the PCSO Chairperson or General Manager
What are the initial requirements:
2. Medical Abstract of patient
3. Medical Bill/Quotation/Costing from Hospital Credit Collection Office/Pharmacy
4. Laboratory Procedure Request Form/Prescription for Medicines from Hospital
5. Endorsement/Acceptance Letter from Hospital Social Services/Credit Collection Office
6. Social Case Study Report from the Department of Social Welfare and Development
Duration: 30 minutes
How to avail of the service:
STEP
1
2
3
4
5
6
APPLICANT/ CLIENT
SERVICE PROVIDER
Present Documents Required by
Prepares Intake Sheet
the PCSO
Checks
completion
of
necessary
documents
Records information on patient's file
Certifies availability of funds
Forwards documents to Chief Lottery
Operations Officer (CLOO) of the PCSO
Branch
Evaluates documents and recommend
amount to be given to the patient
DURATION OF
ACTIVITY UNDER
PERSON/OFFFICE IN CHARGE
NORMAL
CIRCUMSTANCES
15 minutes
Social Worker, PCSO Branch
3 minutes
Senior Lottery Operations Officer
(SLOO) - Accounting, PCSO Branch
1 minute
Social Worker, PCSO Branch
5 minutes
CLOO, PCSO Branch
7
Prepares Guarantee Letter for the hospital
3 minutes
SLOO - Audit
8
Approves and signs Guarantee Letter
1 minute
CLOO, PCSO Branch
1 minute
Social Worker, PCSO Branch
9
Receives Guarantee Letter from
Releases Guarantee Letter
Social Worker of PCSO Branch
CERTIFIED CORRECT:
(Sgd.)JOSEFINA A. SARSONAS
FEES
None
None
FORM
OIC-Manager, ODM-Northern and Central Luzon
PROCESSING OF FINANCIAL ASSISTANCE IN PROVINCIAL DISTRICT OFFICES (MEDICINE)
Office/Department in Charge:
PCSO Branches nationwide
Location: Luzon, Visayas and Mindanao
Mondays to Fridays 8:00AM - 5:00PM
Schedule of availability of service:
General Public
Who may avail of the service:
1. Request Letter addressed to the PCSO Chairperson or General Manager
What are the initial requirements:
2. Medical Abstract of patient
3. Medical Bill/Quotation/Costing from Hospital Credit Collection Office/Pharmacy
4. Laboratory Procedure Request Form/Prescription for Medicines from Hospital
5. Endorsement/Acceptance Letter from Hospital Social Services/Credit Collection Office
6. Social Case Study Report from the Department of Social Welfare and Development
Duration: 2 hours
How to avail of the service:
STEP
1
APPLICANT/ CLIENT
SERVICE PROVIDER
DURATION OF
PERSON/OFF
ACTIVITY UNDER
FICE IN
NORMAL
CHARGE
CIRCUMSTANCES
Present Documents Required by
Prepares Intake Sheet
the PCSO
2
Checks completion of necessary documents
3
Records information on patient's file
15 minutes
Social Worker,
Worker
PCSO Branch
4
Certifies availability of funds
3 minutes
Senior Lottery
Operations
Officer (SLOO) Accounting,
PCSO Branch
5
Forwards documents to Chief Lottery
Operations Officer (CLOO) of the PCSO
Branch
1 minute
Social Worker,
PCSO Branch
6
Evaluates
documents
and
approve
procurement of medicines for the patient
5 minutes
CLOO, PCSO
Branch
7
Obtains price quotations for medicines and
determines and chooses the lowest bidder
30 minutes
Supply Officer,
PCSO Branch
8
Prepares Petty Cash Voucher
5 minutes
9
Approves and signs Petty Cash Voucher
1 minute
10
Releases cash for purchase of medicines
2 minutes
Cashier, PCSO
Branch
CLOO, PCSO
Branch
Cashier, PCSO
Branch
FEES
None
FORM
11
12
13
14
Purchases medicines
Inspects medicines
Ensures validity of official receipt
Releases medicines to the patient and
Receives Medicines from Social secure acknowledgment of patient of receipt
of the same
Worker of PCSO Branch
Records transaction information on patient's
file
45 minutes
5 minutes
1 minute
Supply Officer,
PCSO Branch
SLOO - Audit,
PCSO Branch
Social Worker,
PCSO Branch
None
CERTIFIED CORRECT:
(Sgd.)JOSEFINA A. SARSONAS
OIC-Manager, ODM-Northern and Central Luzon
PLAYING THE LOTTO
Office/Department in Charge: Office of the AGM for Online Lottery Sector
Location: Nationwide
Schedule of availability of service: Mondays to Sundays 7:00AM - 8:30PM
Who may avail of the service: Any person of legal age
What are the initial requirements:
Duration: 15 seconds
How to avail of the service:
STEP
APPLICANT/ CLIENT
SERVICE PROVIDER
DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES
PERSON/OFFFICE IN
CHARGE
FEES
FORM
Lotto Playslip
1
Gets a playslip. Marks six numbers from any game
playslip (6/42, 6/45, 6/49, 6/55, EZ2, SwerTres, 4D,
6D). If no preferred numbers, marks Lucky Pick.
Gives playslip
5 seconds
Lotto Teller/ Operator
None
2
Decides how many draws to play
15 seconds
Lotto Teller/ Operator
None
3
Decides on amount to place on chosen combination.
Gives marked playslip to lotto teller and pays the
amount placed on the combination/s.
Assists player in filling up the
pla slip
playslip
Issues lotto ticket to player
15 seconds
Lotto Teller/ Operator Minimum of P10 Lotto ticket
and P20 per
combination
CERTIFIED CORRECT:
(Sgd.)CONRADO C. ZABELLA
AGM for OLLS
(Sgd.)REMELIZA JOVITA M. GABUYO
OIC-AGM for OLLS
PLAYING THE KENO
Office/Department in Charge: Central Operations Department
Location: Nationwide
Schedule of availability of service: Mondays to Sundays 7:00AM - 12:00 MIDNIGHT
Who may avail of the service: Any person of legal age
What are the initial requirements:
Duration: 10 seconds
How to avail of the service:
STEP
APPLICANT/ CLIENT
SERVICE PROVIDER
1
Gets a playslip. Decides how many numbers to play.
(minimum of 1, maximum of 10).
Gives playslip
2
Low or "Hi"
Hi
Chooses between "Low"
If LOW: Chooses numbers between 1 to 40
if HI: Chooses numbers between 41 to 80
In one playslip, the player can play Hi/Low and a
selection of number together. If no preferred
numbers, marks Lucky Pick.
assistance
Gives brochures or assi
stance in
filling up the playslip
3
Marks the amount and the number/s of games to play. Assists the player in filling up
the playslip
Gives playlip/s and cash payment
Issues Keno ticket to player
4
DURATION OF
ACTIVITY UNDER
NORMAL
5 seconds
PERSON/OFFFICE IN
CHARGE
FEES
FORM
Keno Teller/Operator
None
Keno Playslip
30 seconds
Keno Teller/Operator
None
10 seconds
Keno Teller/Operator
None
10 seconds
Keno Teller/Operator
CERTIFIED CORRECT:
(Sgd.)ARNEL N. CASAS
OIC-Manager
Minimum of P10 Keno ticket
Hi/Low amounts
to P60

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