Use Your Own Device Guide (Mac)

Using Your Own Device (Mac) for remote access to NFUM IT services
Use Your Own Device Guide (Mac)
This guide explains what hardware and software you’ll need when accessing NFU Mutual’s IT systems from your home Mac and
how to connect.
Please note the installation steps are only necessary the first time you connect using your own device.
It is important to remember that you must continue to adhere to NFUM’s Information Security policies when accessing
NFUM IT systems from your own equipment.
Use Your Own Device – What you need.
Before trying Use Your Own device for the first time check you have the following things:
Hardware
Software
Security Permissions
Mac
Operating System
 10.7 Lion
 10.8 Mountain Lion
 10.9 Mavericks
 OS X Yosemite
Internet browser
 Safari
 Firefox V12 and greater
NFUM User ID and Password
A NFUM network User ID (e.g. dpdvkud)
and password.
Anti-Virus
Up to date Anti-Virus software:
RSA Key fob
An RSA SecureID key fob and your RSA
Pin number.
Broadband
Broadband Connection with a minimum
speed of 1Mb.
Java
Latest version of Java installed on your
Mac and configured correctly.
Check your broadband speed on the
following URL when connected to your
internet service:
www.speedtest.net
This is the software used for displaying
certain types of web content, available
from www.java.com.To validate your
Java install in Firefox use this URL:
http://www.java.com/en/download/
If you do not currently have an RSA key
fob, one can be requested via the IT
Service Desk. These do however come
at a cost and will require cost centre
manager approval.
Citrix Receiver
This is installed when logging in for the
first time. Citrix Receiver can be
downloaded separately if problems
occur from this URL:
http://www.citrix.com/clients
NO Spam ware or popup blockers
The pc needs to be clear or any
Malware / spam ware or add on’s to the
browsers like pop up blockers. Certain
network monitoring software could
interfere with the Citrix receiver as well.
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Using Your Own Device (Mac) for remote access to NFUM IT services
Connecting to VPN with Use Your Own Device
1
Launch Internet Browser
Use whichever browser you are most comfortable with.
Use any of the following Internet Browsers:
 Firefox
 Safari
3
2
Navigate to RSA Login page
https://ras1.nfumutual.co.uk
or
https://ras2.nfumutual.co.uk
Complete Cisco Secure Desktop Check/Installation
On loading, the Cisco Secure Desktop page is displayed. This
will automatically check that you have the latest version of
Java and may request that you download another Java plugin.
If you do need to install another Java plugin:
 Click Download
 Click Install button (at the bottom of the window)
 Tick the Do not show this message again box
 Click OK
 Select Launch or OK to the dialogue that shows.
Download
4
Login using RSA Key fob
You will now be presented with a login form.
 GROUP
WEBVPN
 USERNAME
Your NFU Mutual Username
 PASSWORD
If this is the first time you have been presented with
this screen before, or you recently had your RSA key
fob reset, then enter the six digits shown on the RSA
key fob. If you have followed this step previously,
enter your four digit pin followed by the six digits
shown on the RSA Key fob
 Select Login
If this is the first time you have logged on with your RSA key
fob you will then be asked to choose your four digit pin. This
will be used in the future to log in, so make sure you don’t
forget it. It is usual to assign it to be the numerical value of
your initials e.g. CM = 0313 (C = 03, M = 13 as they are in
the alphabet).
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Using Your Own Device (Mac) for remote access to NFUM IT services
5
Download Citrix Receiver for Mac
The installation is a one-time only process required before first use.
You should now be presented with the Citrix XenApp screen with a
large green button at the centre of the screen labelled INSTALL.
It is at this point you need to download Citrix Receiver for Mac. If
you click INSTALL you should be taken to the Citrix website to select
the download you require.
If you do not, then just open this URL in another browser window:
http://www.citrix.com/downloads
In the Select Product drop down list select Citrix Receiver.
In the Select Download Type drop down list select Receiver Easy
Install.
Then select Find. The results will be shown, download the receiver, open the file and follow the instructions to install the
Citrix Receiver.
When the Citrix Receiver has been installed, click on the INSTALL button in the Citrix XenApp screen and refresh the window.
Allow any prompts that are shown. Once installed the following icon should show in your taskbar:
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Citrix XenApp Login
This step will appear differently depending on what Operating System or Web Browser you are using
You may receive the prompt to enter your
log on credentials, or you may just receive
the monitor icon.
In either case, you will be prompted to enter
your NFU Mutual Username and Password
as you would if you were logging on in the
office.
You are now securely connected to the NFU
Mutual network.
To minimise your xenapp session and
access your our computer desktop whilst
logged into your NFUM desktop press CTRL
+ ALT on your keyboard
Disconnecting the NFU Mutual network.



Click the Start button and click Log
off
Click the Log Off drop down arrow
and click Disconnect
Your session will be disconnected
Start button> Log Off> Disconnect
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Using Your Own Device (Mac) for remote access to NFUM IT services
Can the IT Service Desk help me?
The Service Desk is limited in terms of what support they can offer.
They can:
 Check your account and ensure your key fob is configured correctly to access the NFUM IT systems from your personal
equipment.
 Assist you with any IT incidents or ‘how do I …?’ questions once you’re logged in and accessing the NFUM systems (as
if you were working in the office)
They can’t:
 Install any of the software required to allow your own IT equipment to access NFUM systems.
 Clear any malware or Spam ware off your PC or Laptop.
 Help to resolve any issues you have with your own IT equipment or network connection.
 Remotely connect or provide hands on support relating to your own IT equipment.
Any software programs or components installed on your own equipment to access NFUM systems are done at your own risk.
NFU Mutual cannot accept any responsibility for any software installations you complete. The following is a guide on how
Where can I get help?
Use this guide to give you direction for first time installation and further use. If you have any difficulties at any step check the
troubleshooting section within this guide which is a record of all the known issues people come across and their workarounds.
There is also the ihelp forum on the mutualnet http://www.ho.nfumutual.co.uk/desktopdefault.aspx?tabid=740 . This is where
you can post problems, and other people that have had similar issues post solutions they have found.
There are also helpful guides on the IT service desk “How do i?” area on the mutualnet,
http://www.ho.nfumutual.co.uk/Content/GroupIT/Contribute/How%20Do%20I/HowDoI-UYOD.htm
There the various IT teams will update more documents when they get the latest updates or find helpful information.
Troubleshooting
1
Launch Internet Browser
No known Issues. However we recommend that you use Firefox as some trouble shooting information is based around that,
and we have found the most consistent success with that browser. To get the latest version of that try the following link
https://www.mozilla.org/en-GB/firefox/new/
2
Navigate to RSA Login page
RSA login page not displayed when entering URL.
1) If you are connecting through Guest Wireless, this website is not displayed internally.
2) If you are using Safari you may need to add the following URL to Safari’s Top Sites:
https://ras1.nfumutual.co.uk
https://ras2.nfumutual.co.uk
A guide explaining how to do this can be found at this URL:
http://www.macworld.com/article/1158120/manage_safari_top_sites.html
3) Allow pop ups on all browsers from https://ras1.nfumutual.co.uk and https://ras2.nfumutual.co.uk.
You may need to disable any installed pop up blockers e.g. Google or Yahoo toolbar.
4) Ensure that the ‘s’ is present after http:// in the addess bar.
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Using Your Own Device (Mac) for remote access to NFUM IT services
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Complete Cisco Secure Desktop Check/Installation
Failing Cisco Secure check/ Installation check
1) Check that you have the latest version of Java installed and that it
is enabled by visiting this URL:
http://www.java.com/en/download/
2) On your machine navigate to: Apple Icon > System Preferences >
Java. In the window that appears, click the Security Tab at the
top, and select Edit Site List near the bottom. In the subsequent
box that appears click Add, enter "https://ras1.nfumutual.co.uk"
and click Ok, then Ok again. See the following link for more
information.
http://www.java.com/en/download/help/jcp_security.xml
3) Try another recommended browser e.g Safari or Firefox
4) Check you have the latest Mac Updates. This can be done by
visiting the following URL: http://support.apple.com/kb/ht1338
5) If you are using Safari and Mavericks, you will need to complete
the following steps:.
Open the Safari browser.
Click on Safari (at the top left of the window).
Click on Preferences and then Security
Ensure that Enable JavaScript is ticked.
Security Tab> Edit Site List
Click on Manage Website Settings and then Citrix Receiver Plugin.
Click on the drop down next to When visiting other websites: and
select Allow Always
Click on Java.
Click on the drop down next to When visiting other websites: and
select Allow Always
Click Done.
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Using Your Own Device (Mac) for remote access to NFUM IT services
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Login using RSA Key fob
Multiple Anti-Virus
1) This check will fail if there is multiple Anti-Virus software active on your Laptop or PC at the same time. One will
need to be deactivated or uninstalled. This URL explains how to disable Anti-Virus software.
windows.microsoft.com/en-gb/windows/disable-Anti-Virus -software
Login failed message
1) If this is the first time you are logging in you only need to enter RSA Token ID as your password without a pin
number.
2) The RSA key fob may need to be activated or reset. If so contact the IT helpdesk.
Safari hangs on “Attempting to use Java”
1) Open the Safari preferences and click Security > Manage Website Settings
2) Select Java
3) Click the dropdown manu next to ras1.nfumutual.co.uk and choose run in unsafe mode.
4) Click Trust on the pop up box
5) Repeat steps above for ras2.nfumutual.co.uk
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Download Citrix Receiver for Mac
INSTALL button still showing after installation
1) If you are confident it has been installed, but the INSTALL button is still showing on the Citrix XenApp screen, then
click on ‘Skip to log on’ to move onto the logon screen.
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Citrix XenApp Login
Login Failed
1) Ensure that your NFU mutual login and password works when in the office on a standard thin client.
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