Napoli Concritech Resources Australia (NCRA) Mining Optimisation Centre Integration Model CE CONTENTS 1 Training Centre And Program Design Philosophies 2 2 Developing Learning Frameworks 3 3 Mining Optimisation Centre Overview 5 Mission Statement 5 Technology Components to Deliver Productivity Management Services 6 Scope of Mining Optimisation Centre 6 Physical Nature of the MOC 6 Mining Practices overseen by the MOC using InMotion technologies 7 Mining Optimisation Centre Services 8 1. Productivity Analysis Systems and Tools 8 2. Productivity Monitoring Tools 8 3. Heavy Equipment Operator Training Curriculum 9 4. Technologies 9 5. Systems 9 6. Access to Mining Professionals 10 7. Managing Proficient Instructors 10 5 Process for Delivering Services 11 6 Phased Approach and Proposed Scope of Curriculum 12 Phase 1 – Mobile/Virtual Training Centre 12 Phase 2 – Physical Training and Optimisation Centre 12 Physical Training Centre Services 13 Accredited and Non-Accredited program Delivery 13 Incorporating the InMotion Technologies 13 7 About Napoli Group 14 8 About CAE Mining 15 9 Appendix: InMotion productivity Tools 16 InMotion and Loss Calculator (Simulator installation) 16 Appendix: CAE Terra Simulators 17 4 10 1 TRAINING CENTRE AND PROGRAM DESIGN PHILOSOPHIES NCRA Mining’s philosophy is that training centres (virtual or physical) and programs should be designed to generate an environment that is conducive to life-long learning and represents the learning journey as a component of an employee’s role in the mining industry that is as comparably important as their on-going operational performance. Training frameworks that represent and demonstrate world’s best practice in contemporary learning through excellent facilities and curriculum, professional facilitation and teaching talent and the application of leading technologies will allow individual businesses and industries to demonstrate to employees that they are valued and are inherently important to the success of the business. Training and personal development should be positioned as devices that encourage the pursuit of excellence through learning. While physical training centres should be equipped with leading edge technologies that foster individual learning outcomes, the physical environment of training centres should also encourage the sharing of ideas at a person to person and group (human) level. Students should understand that as their careers and roles change and progress in the mining industry, “training” will be the entity that provides them with: “The Student Experience” opportunities for career advancement, opportunities to gain skills that allow them to do their jobs better opportunities to network and engage with their fellow employees in an environment that encourages mutual respect for each other and a commitment to the advancement of the professionalism of their industry Ultimately students should view the training centre as a place that affords them opportunities to excel and perform, rather than as a place they must attend for mandatory and compliance driven outcomes. To achieve the goals of the Student experience above, training centres and programs must reflect a modern and contemporary approach to learning design. Physical training centres should have comfortable and well-appointed training rooms, laboratories, workshops and break-out areas, there should be an emphasis on shared space (both indoor and outdoor) that allows extra-curricular learning and the sharing of ideas. Training centres should emulate the real world of mining activities in an environment that allows the safe and supportive testing of new and innovative ideas and practices. 2 2 DEVELOPING LEARNING FRAMEWORKS NCRA Mining uses the following criteria to develop data for student throughput tables (volume) and identified industry and business requirements (the curricula): The proposed solutions must support the achievement of project and organisational objectives Industry best practice must be applied. Experience in the planning and delivery of comparable training solutions has been considered and applied A common example is the requirement to equip greenfield mining operations with a skilled workforce of mobile equipment operators from a population local to resource a new mining project. NCRA deploys multi-layered blended learning solutions for clients that may be implemented in full or in part depending on the needs and training outcomes of the specific learning and development project. Deploying Learning Solutions NCRA recognises the following strategic outcomes as imperative in the implementation, planning and commissioning of learning systems: To meet the requirement for workforces skilled in mining activities it is imperative that dedicated training and learning programs with physical infrastructure (simulation devices) are incorporated and integrated alongside workforce development and performance management frameworks The learning architecture must contain the following functional and structural elements: Ability to rapidly train and develop new industry workers Ability to rapidly train and improve existing industry workers Ability to provide accurate simulation and emulation of existing and unique mining conditions and environments The learning solution should be designed to use the latest in high fidelity simulated learning techniques and methodologies in order to develop “mine-ready” competence in as short a learning timeframe as possible without compromising the rigour of the learning approach, individual student training regimes and relevant local Mining Safety Standards 3 Learning Pathways The NCRA Mining learning solutions are based around a model of blended learning: a mix of classroom, computer based training (CBT), Technical Laboratories, Workshops and on-the-job (OTJ) training, all conducted by accredited master instructors. This model has been applied as a result of global research and recognised best practice in the delivery of adult learning and industry standards in mining. The approach is designed to maximise student interest, experiences and outcomes while providing a strong mix of learning modes to ensure that learning outcomes are consistently achieved throughout any project term and scope. The training facilities, programs and related learning structures (curriculum and training programs) that are developed over the life-cycle of the training operations will be designed to provide business and industry with: A highly trained and skilled workforce to meet the strategic growth demands of business and industry A highly trained and skilled workforce able to conduct mining operations that exceed world’s best practice An indication to the global mining industry that the stakeholders of the training program value their workforce and are prepared to invest significantly in their development and wellbeing An indication that the stakeholder businesses are an employer of choice in the global mining industry Mechanisms to develop a sense of pride, inclusivity and engagement from the mining workforce to attract, retain and develop the best talent for sustainable continuity of the mining industry NCRA Training Curriculums NCRA Mining develops and deploys high end training solutions for mining equipment operators as a core business function. NCRA Mining also recognises that for full workforce development projects a wide variety of learning programs are necessary and applicable. NCRA Mining maintains content and instructional designers with expertise in all of the following curriculum domains: Language, Literacy and Numeracy New Worker engagement programs Heavy mobile mining equipment operator and maintainers Fixed plant operators and maintainers Recruitment and Screening Supervision, Management and Leadership Mining Professional and Technical Services (Mining Engineering, Mining Geological Services) Mining “Senior Site Executive” and Competent Person Development 4 3 MINING OPTIMISATION CENTRE OVERVIEW Mission Statement The Mining Optimisation Centre (MOC) is a physical and virtual operational control and training centre designed to monitor, manage and continuously improve mining productivity at managed sites. The MOC is built upon and combines the proven operational management methodologies utilised in: Remote Operating Centres (ROCs) increasingly utilised in mining businesses Mission Command and Control Centre’s deployed by military and aviation operating models The MOC utilises the joint capability and capacity of the Napoli Group (NG) and CAE Mining (CAE) to closely monitor the controllable elements (costs) of production and convert gathered data into improvement plans, training regimes and mining operations improvement plans. The MOC is designed to provide real-time mining production data not previously available to operational stakeholders allowing them to immediately identify the root cause of a productivity issue, and act upon a solution using precise information, for continuous improvements to mining operations. It should be known that this combination of software, hardware and technologies, operational and operator standards and capabilities has not been seen before (in industries outside of aviation and defence). The alibility to integrate these tested methods and technologies alongside a wealth of mining expertise and knowledge has been a vision for Napoli Group for many years, In the current climate of volatile resource prices, the ability to closely (in real time) monitor the costs of production will enable mining businesses to set and adhere to specific cost of production targets by having total oversight of: Optimisation of mine plan/schedules to include: Mining practices: Optimise haul balance strategies Mobile /virtual training: Operator, supervisor and superintendents Workforce adherence to operational and safety standards. Accurate data measuring current production performance against set operational KPIs Accurate data that highlights and measures inefficiencies and provides route cause analysis Machine/equipment/operator optimisation (lower the risk of accidents) Keeping people safe o Agreed/planned mining methods being adhered to o Increased availability o Reduced maintenance costs o Reduced consumables o Improved fuel consumption o Better managed cost of labour (all site production roles) 5 Equipment telemetry records (allowing “Playback” of point in time operational conditions) o Managing and reducing accident and incidents o Reviewing operational performance (measured against KPIs) o Identification of variables and inefficiencies and analysing list of root causes Briefing tools for highly targeted training and development regimes The MOC will operate on behalf of subscriber clients and will offer total production management and control services. Technology Components to Deliver Productivity Management Services The MOC uses advanced telecommunications, information management and training and development technologies to achieve and automate and its goals for optimised mining operations: Napoli Group InMotion Mining Production Loss Calculator and Root Cause Analysis tools, skills Evaluation CAE Terra High Fidelity Equipment Simulators and Advanced Operator Development tools Scope of Mining Optimisation Centre The MOC will be concerned with the following services and activities from “Day 1” of operations: Analysis of real time mining production data using InMotion technologies with the view to: o Developing detailed training and productivity development plans for individuals (operators) and mining sites o Enacting mining process change plans to respond to identified practice improvements High Fidelity Mining Equipment Simulators to practice and test advanced mining techniques On the job equipment training conducted by proficient instructors The MOC will be geared to add the following managed services to its capabilities over time Remotely operated equipment Automation of mining extractive processes Physical Nature of the MOC The MOC is designed to be implemented in phases that progress from a distributed, mobile and virtual operational centre phase through to a potential “bricks and mortar” facility located in a region that allows the MOC to service the operator base of managed sites (operational within 5 months of purchase). In its early phases the MOC exists as a “virtual” training centre that receives equipment and operational telemetry for simulator training to ensure the work force is proficient and capable. The phased approach from mobile/virtual to physical facility is to ensure that CAE and NG can provide high value mining improvement and training services with ease and flexibility, while at the same time, monitoring the mining configurations of subscribing sites ahead of a strategic selection of supportive technologies to optimise the management of multiple mining operations with a reduction in the management and supervision tiers (personnel) required. 6 The phased approach will also allow better strategic decisions on the scope of the training hardware and systems to be deployed in the MOC (for example, the MOC supports Above Ground mining operations initially, with underground hardware and systems capability added over time). The phased approach also allows the MOC to ramp-up services alongside the expansion of mining operations at managed sites. How the MOC provides direct return on investment The MOC is designed to monitor and manage the costs of mining production and to find improvements through increased oversight of the human elements of the mining process (Mine Planning and Operators and their equipment) The MOC is designed to recoup costs and provide return on investment through: Total and real time oversight of the cost of mining production leading to real time cost management and early interventions Increased safety, performance and output from human operators o ability to develop and support “Proficient Equipment Operators” in 25% of the time usually taken using traditional experiential and on-the-job training regimes Decreased costs associated with equipment maintenance and repair Better management of consumables (tyres, diesel fuel etc) Ability to provide the most advanced and effective skill and knowledge acquisition (training) tools available to mining equipment operators Mining Practices overseen by the MOC using InMotion technologies There are numerous factors and systems that combine to in the extractive mining processes. Any and all of these factors and systems can potentially provide economies and production benefits, when they are closely monitored and tracked against established benchmarks: Mine Planning Operate for reliability and adherence to agreed SOP’s Drill and Blast Fragmentation Planning for Haul Truck, Excavator or Face Shovels, Front End Loader efficiencies Equipment configuration Set up of Excavator/Face Shovels, bench face height, area and machine position Excavator/Face Shovel operator dig technique Excavator/Face Shovel operator dig pattern Excavator/Face Shovel operator bucket angles for penetration Management of controls and dig methods for maximising hydraulic power Condition and type of GET Bucket penetration compared to bucket positioning Truck queuing position Truck loading technique Truck operator approach to the dig face and positioning Spot times and machine delays Truck presenting and positioning under the excavator/Face Shovel 7 Actual machine performance versus best practice or agreed KPIs Truck cycle times Load distribution Load capacity Planned and unplanned maintenance and machine availability/optimisation Through the use of the InMotion technologies, the MOC has the ability to provide constant, real time monitoring of all of these factors and systems and apply corrective or remedial strategies also in real time. InMotion and the MOC allow mining managers and stakeholders to make and enact decisions collaboratively, with real data, in real time. 4 MINING OPTIMISATION CENTRE SERVICES MOC Services Overview: 1. Productivity Analysis and Evaluation Systems and Tools 2. Productivity Monitoring Tools (including machine sympathy methodology) 3. Heavy Equipment Operator Training Curriculums (based around real best practises) 4. Technologies (High Fidelity Simulators and Learning Tools) 5. Systems (Data collection and interpretation tools, learning management and productivity management tools) 6. Expert Mining Professionals able to contribute at all phases and stages of the mining process (Geologists, Mining Engineers, Mine Planners and Schedulers) 7. Proficient Master Instructors (Management of a contractor pool) The MOC will also deliver related pre and post training support services that provides managed sites with sustainable productivity improvement project solutions built around the development of safe, capable, skilled and knowledgeable heavy equipment operators. 1. Productivity Analysis Systems and Tools The MOC will utilise NG products including InMotion as a key tool and offering. The InMotion toolset (eg Loss Calculator, Operator Rankings, Best Practice Analysis and Operational Standards) will be packaged and deployed as a pre-training productivity analysis tool and the resultant data sets will also be utilised for training needs analysis (TNA) and customised (Individual or Enterprise level) training plan creation. The InMotion productivity analysis will therefore become a key informer and reference point to the expected gains to productivity, the tool to measure improvement changes over time, and as real-time operational dashboard that provides the MOC and users with a common benchmarking language to discuss and strategise capability development programs and improvement interventions (for example corrective training). 2. Productivity Monitoring Tools The MOC will offer ongoing productivity monitoring services to subscribing clients or sites. The InMotion toolset will be utilised as a distributed data gathering mechanism to provide equipment productivity data that can be analysed and interpreted as just-in-time production improvement advice. 8 The InMotion technology suite will manage this aspect of MOC functionality by providing equipment usage data and telemetry in live data feeds to server based collection points (on-site) and relayed via web infrastructure to stakeholders involved in mine planning, scheduling and with responsibilities for production outputs. 3. Heavy Equipment Operator Training Curriculum In order to provide improvements based on identified root cause analysis, the MOC will provide comprehensive training and learning outcomes for persons involved in heavy equipment operation at subscribing sites. The scope of curriculum and training services will be grown over time and based on demand from sites. Initially the MOC will support as a minimum: Content for all levels of above ground mining operations (novice to proficient operator) Content related to common equipment configurations for above ground operations: o Rope and Electric/Face Shovels o Hydraulic Excavator/Face Shovels o Haul Truck o Front End Loaders o Motor Scrapers o Ancillary equipment (dozer and/or grader, watercarts) o Drilling can be included General mining industry compliance programs for site safety, safe and effective equipment operation and general mining skills and awareness programs (Learning outcomes for these programs will be embedded in the equipment curriculums, rather than as standalone modules). Pit surface, road, ramp and dump designs (including water management) OEM pre-delivery training and/or mentoring including supervisor awareness Best practise training within OEM design parameters 4. Technologies The MOC will be a technology driven and enabled entity. Initially the MOC will support as a minimum: InMotion productivity analysis hardware and software Mobile (ISO Container) Terra Equipment Simulators for above ground mining applications o Full motion cabin for Hydraulic Shovel (High Fidelity) o Docking Station for Haul Truck o Networked capability for team and mission training between the two devices above o Networked capability for access to remote LMS server Training/Student/Content administration and management technologies (including dedicated Learning Management Systems) o Data analysis tools to upload and interpret InMotion data as individual learning plans 5. Systems In its initial form, the MOC will manage productivity monitoring and mobile and distributed learning services. To support this mode of operation the MOC will be equipped with comprehensive learning 9 management systems, student management and training administration systems to act upon productivity improvements determined by the InMotion productivity monitoring tools. To provide ease of administration, these systems will be integrated with the primary tools and devices of the MOC, namely: The InMotion productivity tools Terra Simulator mobile ISO container assets and eLearning content libraries Instructor experience and talent 6. Access to Mining Professionals The MOC will utilise the mining experience of NG for operator and equipment and productivity improvements and the geological, engineering and mine planning and scheduling expertise of CAE Mining. The combined expertise and experience sets of NG and CAE ensure availability of advice for best practice mining outcomes in all resource types and mining methods. 7. Managing Proficient Instructors The MOC will manage a pool of Master Equipment Instructors vetted by NG and CAE. These instructors will undertake On-the-Job equipment training assignments and contracts. Instructors will also be schooled in the use of the Terra Simulator training asset and will be adept at interpreting the InMotion data to provide customised and individualised training for operators. The InMotion Software Tools INMOTION & LOSS CALCULATOR SKILLS EVALUATION/STANDARDS 10 BEST PRACTICE 5 PROCESS FOR DELIVERING SERVICES In the initial stages of the phased development approach, the MOC will not exist as a physical entity. The MOC will provide services built around the InMotion product. The InMotion tools will provide initial productivity analysis data that will be used to provide a report for improvements. The training and learning services of the MOC will then be utilised to provide operator improvement solutions to the client. In the early phase the MOC will require basic administration roles to coordinate the systems and provide client services. Training assets such as the mobile simulators will be coordinated and managed remotely by the MOC Administration. ELearning services will be managed and distributed as online modules from the MOC LMS servers. On-the-Job training services will also be scheduled and managed by the MOC Administration. Illustration of primary products and services managed by the MOC at initiation Site Operations InMotion Sims and elearning MOC Instructor led Training 11 6 PHASED APPROACH AND PROPOSED SCOPE OF CURRICULUM Phase 1 – Mobile/Virtual Training Centre The MOC will be managed virtually from a client office or third-party location and will support IT architecture to interpret and manage the InMotion data inputs from the integrated program collected as simulator productivity telemetry. Training and learning delivery as corrective interventions will then be delivered via the use of the following mechanisms: Mobile (ISO container) simulators Onsite operator training with proficient instructors (supplied and vetted by NG) The MOC will support the following training and productivity regimes in its initial form: Open pit mining operations o Hydraulic Excavator/Shovels (expected Hitachi, Liebherr, O&K/Cat type) o Haul Truck (expected Caterpillar, Komatsu, Liebherr, Mechanical & Electrical type) To deliver productivity services for the mining configuration above, the following curriculums (learning content and outcomes) will be managed and supported by the MOC. New operator to include supervisors Existing operator performance programs Proficient operator productivity programs Customised and individualised productivity programs based on: o Ongoing monitoring of operations using the InMotion system o Corrective or remedial training based on discovered operational improvements Phase 2 – Physical Training and Optimisation Centre A physical facility to house equipment simulators including InMotion Live and potentially support live (miniature) equipment would be commissioned in a region/area that allowed easy access to mine operators. The centre would be staffed by a small team of administration, mining optimisation and learning professionals to support high quality delivery of the services above. 12 Physical Training Centre Services Following the transition to a physical centre, services that enable instructors, mobile simulators and onsite training and consulting/analysis will still be supported. With the creation of a physical training centre, the following curriculums and services will also become viable offerings to the mining and resources industry: Plant and equipment maintenance training programs Remote operations control room training programs Autonomous systems management training programs Curriculum management and training delivery for mining operations technical and professional training programs, such as: o Mine planning and resource management o Mining engineering o Extractive process management o Soft Skills programs (communication, supervision, management, leadership) Accredited and Non-Accredited program Delivery In its early iteration, the MOC will not be concerned with the delivery of accredited training outcomes in line with (for example) the Australian Quality Training Framework. The MOC will have the potential to be align/map learning outcomes to relevant AQTF standards and competencies or other mining compliance frameworks. Incorporating the InMotion Technologies The animated play-back facility of InMotion Live will provide a site with continual learning and development analysis tool, so that they are fully equipped to improve their own site performance as well as replay incidents and accidents. Site Performance Increases Maintaining Safety Standards Maintain Best Operational Standards Pin-pointing Exact Efficiency Gaps Identifying safety hazards in advance Training and developing Operators, supervisors, engineers, etc. No ongoing assessors required, as operators are constantly measured against best practices including management of variables. Site Cost Reductions Immediate identification of operational inefficiencies Reduced accident damage and repeated mistakes Identify gaps in performance for immediate solutions Loss Calculator program identifies variables with a root cause analyses. 13 7 ABOUT NAPOLI GROUP The Napoli Group has 28 years of heavy earthmoving experience and has become a leading provider of heavy earthmoving training, excavator and shovel operations improvement including major OEM’s such as Hitachi and Liebherr. The primary focus for the Company has always been to train and provide technical advice to equipment operators, crews, supervisors, engineers, and managers utilising the most productive methods and practices. The Napoli Group developed the InMotion toolset as a unique real time technique, practice and performance analysis software program that determines operational practice to identify specific shortfalls in standards, performance and productivity. This information is then available in a report format and can be utilized for ongoing production and operator performance monitoring. The Napoli Group manages an experienced team of technical advisors and trainers and has extensive experience in Civil Construction, Coal and Metalliferous industries. 14 8 ABOUT CAE MINING CAE entered the mining sector in 2010 through the acquisition of Datamine and Century Systems, and with a 65 year heritage in high end simulation and training outcomes leveraged across industries including civil and military aviation, government and Defense projects and mining and healthcare. With a global network of offices in every major mining region in the world along with an extensive portfolio of software products, and related or complementary services tailored to the mining industry, CAE Mining is at the forefront of the industry in developing and providing innovative technology and services to plan, manage and optimize mining operations. With a presence in 11 countries, CAE offers enhanced planning and optimization mining tools through an extensive portfolio that ranges from exploration data management and geological modeling to mine planning and operations management and improvement. From strategic mine design and optimization to operator training using the latest simulators, learning systems and proficient instructors, CAE can deliver the technology and services required to solve the most challenging problems faced by mine operators. CAE Mining offers a wide range of training services to suit every need, including standard training in each of our software products, specialized courses and fully customized training programs specific to individual business systems and required outcomes. In mining operations CAE has extensive capability and capacity for on the job operator training and high fidelity simulation programs. All of our training programs are overseen by mining professionals and are based on experiential learning methodologies and best practice in vocational and adult learning principles. 1 15 9 APPENDIX: INMOTION PRODUCTIVITY TOOLS InMotion and Loss Calculator (Simulator installation) InMotion refers to the methodology that collects data on equipment and operator performance in live mining operations with the view to analyzing and interpreting that data for performance improvements. The production “Loss Calculator” is an additional tool/program which works alongside InMotion and other evaluation tools to identify and measure deficiencies within an operation. It specifically highlights improvement areas to support the mining organization’s continuous improvement processes. Loss Calculator has been designed to identify the common causes of production variables, that impact on safety and productivity while providing an estimated bcm/tonnes amount associated to that particular variable (thereby providing an ROI figure for the case for improvement as well as a target KPI for improvement strategies). This program methodology will then refer to a route cause analyses framework, providing the user with a list of possible causes for each item selected and highlighting one or more departments or personnel which are identified. This allows for the implementation of a targeted corrective action plan with measurable and demonstrable outcomes. The high level input variables and process for root cause analysis incorporated in InMotion and Loss Calculator are: Select machine make/type Select correct operational hours Select the appropriate variables o (Detailed list of variables identifying mining configurations and operator tolerances) Review calculated losses and percentages Develop findings for analysis Review findings and locate and isolate the causes via root cause analysis list Implement improvement strategies Measure improvement through the program Review cost/benefit to business Root Cause Analysis Root cause analysis is generally examined under the following factors Operator (Human) contributing factors Mine Technologies, Standard Operating Procedures, Planning and Design, and Supervision Competence contributing factors Mining and equipment configuration contributing factors Equipment operating parameters (including mechanical performance) contributing factors 16 10 APPENDIX: CAE TERRA SIMULATORS Advanced realism The simulator leverages CAE’s cutting edge technologies and offers high-fidelity simulation and visuals based on the aviation standard. The simulator is built with high-definition projector screens and a six degrees-of-motion system for the most realistic training environment. Simulators are designed to emulate with 1:1 accuracy the realities of operating mining equipment in true to life simulated environments. Advanced instructor station and Integrated Brief/De-brief The simulator is user-friendly and designed with an instructor station that allows effective training sessions between instructor and operator. The ability of the instructor to dynamically alter the training scenario leads to improved instructor efficiency. Based on the aviation model, the brief-debrief system (BDS) can be integrated into the simulator as an invaluable instructor tool. Collaborative training environment The simulator can integrate e-learning or mobile-learning training tools which can be linked with a learning management system (LMS) in order to track the students’ progress. Fully simulated rock dynamics and climatic conditions The mining markets most advanced and fully simulated rock dynamics and climatic conditions allow students to train with the real life feel of the equipment interacting with the rock and to become better prepared for a range of conditions and unpredictable events. Evidence-based training By collating data from the fleet management systems, individual performance can be assessed and data reused in corrective training in a simulated environment. Monitoring and performance system Performance monitoring and competencies assessment tool will be as valuable for experienced operators as for new hires. 17 CAE Mining Australia NCRA Mining Pty Ltd Level 15, 120 Edward Street Level 11, 65 York Street BRISBANE QLD 4000 Sydney NSW 2000 Sam Collins Frank Dinapoli [email protected] [email protected] Mob: +61 7 427 920 049 Mob: +61 0 414 393 135 Tel: +61 7 3248 0023 Tel: +61 2 91 889 636 www.cae.com/mining www.ncramining.com.au 18
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