Memorandum Ref. No : P1853/SRCC/ADM/REFRESHER OTS_REDEMPTION/BL/JL/wj Date : 9 June 2014 To : Principal / JV Outlets c.c. : Dato’ Steven/Nicolas/Desmond/Chew/Logistic/Account/Warehouse/Audit/A&P/ Purchasing/IT/HR/Design360/QC/Admin//Franchise/Hot Meal/Pearl/Chelsea From : Jessie Low Subject : RHB ON-THE- SPOT (OTS) Redemption: Refresher on System Process Manual In reference to memo P496/SRCC/A&P/OTS_REDEMPTION/JF/ck 2009, this is a reminder to outlets that we have the on-going RHB Points Redemption facility on existing credit card terminals at the outlets. RHB will be having an upcoming campaign in mid June 2014 to refresh customer awareness on the RHB On-The-Spot (OTS) Redemption facility available at participating merchants, including Secret Recipe. In view of the above, all outlets are advised to provide a refresher brief/training to outlet staff of the RHB OTS Redemption process. Mechanics: Customers who use their RHB Credit Cards are able to utilize and redeem their RHB Rewards Points stored in their credit card to pay for their meals / purchases/ takeaways. TERMS & CONDITIONS: Transaction and process to charge are treated as a usual sale value transaction. The points used for redemption will appear in the receipt and balance points available in customers receipt copy. In event reward points available in card is not sufficient to pay the total bill, the balance will be payable by customer via the same RHB Card. All rewards points redeemed by customers at Secret Recipe will be converted to sales amount which will be claimed back from RHB Bank. Thus the Rewards Points are treated as good as cash/sales to outlets. Customers are NOT allowed to choose the number of points they want to redeem. The available points will be maximized to pay for total bill to RM. The balance after deduction from points available “amount” and/or cents will be charged through the RHB card to settle the total bill. Conversion reference is 200 points = RM1 value P1853/SRCC/ADM/REFRESHER OTS_REDEMPTION/BL/JL/wj 9 June 2014 Page: 2/2 This is a long term service / sales channel for all outlets. No cost incurred to outlets except as per sales terminal usage charge. Settlements / payments back to outlets from RHB will be as per credit card transactions procedures. Operations: To assist staff to familiarize and to perform the RHB OTS Redemption process on the Credit Card Terminal, please find attached a Step-By-Step Function Process Guide (Attachment B – RHB OTS Redemption Terminal Guide). A&P Materials: RHB OTS Redemption Window sticker - (Attachment A– POSM) * window sticker will be delivered to outlets 10 June 2014 onwards for placement. Updated RHB Terminal & Customer Support Contact Details: For SR Ops or Staff enquiry regarding RHB Terminal issues or assistance, please contact the following: For NERA's terminal : 03-55690322 (24 hours) For Paysys terminal : 03-92008001 (24 hours) RHB Support Personnels : 03 - 9280 7480 / 9280 7472 / 9280 7473 (9am -5pm) For Customers enquiry direct with RHB regarding issues on their cards or points: RHB Customer Service Line: 03-92068118 For further information, kindly contact Jamie Fong or Belle Leang, Advertising & Promotions Department at 03 – 7804 9206. Thank you. Yours faithfully, SECRET RECIPE CAKES & CAFÉ SDN BHD JESSIE LOW Chief Operating Officer