Customer Service Associate Job Description and

Customer Service Associate
Job Description and Application Instructions
Student Services Office s 235 Whitmore Administration Bldg. s (413) 545-2100 s www.housing.umass.edu
Starting Salary:
Work Schedule:
Hours:
Applications Due:
$9.50*
On average 6-10 hours per week
Mon – Fri 8:30 am – 11:00pm; Sat – Sun 12:00pm – 11:00pm
Friday, March 28th at 5pm to the RSD you are applying to work
*New employee starting rate. Returning staff rate will not exceed $10.00 per hour.
This position requires a commitment from August 20, 2014 through closing the halls in May 2015. Staff
members will be trained in all aspects of Residential Life Student Services policies and procedures.
Minimum Qualifications
q You must be a currently enrolled undergraduate student at UMass Amherst in good standing.
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q You must be available to attend staff training August 20 – 25 2014 and work opening stations
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through September 1 . 8/26 – 8/27 will be 8:30am – 5:00pm; 8/28 – 9/1 will be varied hours.
q You must be able to attend student staff training on January 14-16, 2015*.
q You must be able to work through May 2015 to assist with closing the halls.
q Hire is contingent upon you successfully completing SPIRE FERPA training.
q You must be mature, self-motivated, and possess a positive attitude.
q You must have strong communication and organizational skills.
q You must be able to work through the end of each hall closing process.
q You must be able to work a scheduled variety of weekdays, weeknights, holidays and weekends.
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q You must be able to work through December 14 , 2014 in fall and May 10 , 2015 in spring.
*January training dates are tentative and subject to change
Preferred Qualifications
q Experience living in the University residence halls.
q Demonstrated experience in an office setting with knowledge of professional etiquette.
q Strong commitment to working on a team/in a group setting..
q Prior experience working within Residential Life.
q Possess a working knowledge of Residential Life policies and practices.
q Possess previous customer service experience.
q Be a creative lateral thinker with excellent problem solving skills.
q Knowledge of working with Microsoft Word, Excel and Publisher.
Application Process
1. Submit your application to the Residential Service Desk where you wish to work by: March 28th 5pm
2. Your application will be reviewed and you will be contacted by 5pm April 8th if an interview will be
requested.
3. If you are offered a position, and accept, hire is contingent upon you successfully completing SPIRE
FERPA training prior to training.
Electronic submissions can be sent to the Service Desk email you wish to work at by
5:00pm on Friday, March 28th.
Baker – [email protected]
Brett – [email protected]
Cashin – [email protected]
Crabtree – [email protected]
CHCRC – [email protected]
Dickinson – [email protected]
Prince – [email protected]
John Adams – [email protected]
Thoreau – [email protected]