CenturyLink Hosted VoIP

CenturyLink® Hosted VoIP
CenturyLink Hosted VoIP uses the BroadSoft Broadworks platform and is the ideal solution for businesses that:
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Need up to 80,000 seats per enterprise
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Don’t want to purchase or maintain a premises-based phone system
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Are looking for advanced call management features
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Want to improve customer service
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Want to increase office efficiency
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Need to maximize return on communications spending
CenturyLink Hosted VoIP service allows you to:
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Show a single dial plan for entire company even if you’re geographically distributed or have no primary office.
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Make calls remotely as though you’re at work using your home telephone and receive the same features as any
office user.
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Be reached wherever you are by setting your phone to ring multiple devices either at the same time or in a
particular order.
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Adjust administrative settings and users with access to our online portals phone features, settings, etc.
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Use our convenient toolbar to access mobility features, such as click-to-dial functionality and call management, so
your employees can connect (using a computer).
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Retrieve your voicemail messages through your phone, by email, or through the user portal (unified messaging).
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Combine the receptionist IP phone with a choose-and-click operator interface on a computer screen that makes it
easy for a receptionist to direct calls to staff, wherever they are (Receptionist portal).
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Hosted VoIP leads with CenturyLink IQ Networking Internet Port, Private Port, or Enhanced Port (with Secure Internet
Gateway (SIG)) or with one of the following connection options:
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DS1 service: 1.5Mbps (DS1)–12Mbps (8xDS1)
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Ethernet over copper service: 3Mbps–10Mbps
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Ethernet service: 10Mbps–100Mbps
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Existing connection to CenturyLink network
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CenturyLink IQ Delta Port or other carrier access for remote locations when headquarters location is connected
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with CenturyLink IQ Networking
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All options require quality of service (QoS) enabled—which prioritizes your voice traffic over your data traffic.
1. Restrictions apply for CenturyLink IQ Delta Ports, such as term and speed limits, minimum port quantities and an
overall bandwidth minimum. No SLA applies.
Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute
similar services at its sole discretion without notice. ©2014 CenturyLink. All Rights Reserved. The CenturyLink mark,
pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property
of their respective owners. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink
Channel Alliance members. PO130187 02/10/14
CenturyLink Hosted VoIP Seat Types
Basic/Conference
Standard
Premium/Receptionist
A cost-effective and convenient
combination of some of our most
popular features. This seat is designed
for use in a lobby, break room, cafeteria
or shop area that is not assigned to a
specific user. It includes:
With a more robust set of features your
business needs to succeed, this seat is
designed for general business, support
and clerical personnel that don’t require
advanced features. This seat type
comes with:
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Handset*
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Handset*
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Personal phone number
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Personal phone number
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Unlimited local and on-net
domestic long distance
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Unlimited local and on-net
domestic long distance
Basic feature package
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Unified messaging (voicemail)
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Standard feature package
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Note: No voicemail with this seat.
This seat is designed for the majority of
professional employees. It includes
advanced IP phone features and a
premium phone, as well as:
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Handset*
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Personal phone number
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Unlimited local and on-net
domestic long distance
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Unified messaging (voicemail)
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Advanced feature package with
Personal Mobility package
Note: Receptionist client and ‘Anywhere’
feature are optional add-on features.
*Handsets are all supported and certified by CenturyLink. See Equipment section for models.
Soft Client (Requires Standard or Premium Seat)
This optional feature is designed for employees that don’t have a permanent office or who are on the go. An additional
charge applies. It allows you to make phone calls from a computer and includes:
•
Soft client
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Personal phone number
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Unlimited local and on-net domestic long distance
•
Unified messaging (voicemail)
Voicemail-Only Seat
Use this seat to store voicemail and as a stand-alone voicemail box for after-hours calls that aren’t directed to a specific
person’s voicemail (for example, voicemail for your company’s main number). This seat type includes:
•
Personal phone number
•
Unified messaging (voicemail)
Off-Net Domestic Long Distance & Inbound Toll-Free Service
Hosted VoIP service includes a package of off-net domestic long distance and inbound toll-free service based on the
number of seats you purchase for your location (up to 10,000 minutes/month).
Tier
# of seats
Minutes included
Additional minutes
1
1–20 seats
3,000 minutes/month
$0.03/minute
2
21–35 seats
5,000 minutes/month
$0.03/minute
3
36–50 seats
7,000 minutes/month
$0.03/minute
4
51+ seats
10,000 minutes/month
$0.03/minute
†
† All rates exclude taxes, fees and surcharges.
Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute
similar services at its sole discretion without notice. ©2014 CenturyLink. All Rights Reserved. The CenturyLink mark,
pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property
of their respective owners. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink
Channel Alliance members. PO130187 02/10/14
CenturyLink Hosted VoIP Equipment (Handsets)
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CenturyLink Hosted VoIP uses phones from the Polycom SoundPoint IP Series and VVX Series, enterprise-grade
families of IP desktop phones designed to make voice communications effective and productive. Choose from these
model phones:
Polycom SoundPoint IP 335
Polycom SoundPoint IP 550/650
Polycom SoundStation IP 7000
Polycom SoundPoint IP 650
with Attendant Console
Polycom VVX 300
Polycom VVX 400
Polycom VVX 500
Polycom VVX 600
Online Management (Customer Portals)
With Hosted VoIP, we give you the tools to adjust some things yourself. Our online portals allow you to keep an eye on
your service while making adjustments to your service. All three portals are available whether you’re in the office or on the
go.
Control Center: Use this portal to manage invoices and to report/track issues.
Hosted VoIP Administrator Portal: Use this portal to administer your voice services such as configuring phones,
managing users (passwords, phone numbers), and managing hunt groups, group calls, etc.
Hosted VoIP User Portal: This portal lets users manage their own phone, listen to and configure voicemail and access
call records.
Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute
similar services at its sole discretion without notice. ©2014 CenturyLink. All Rights Reserved. The CenturyLink mark,
pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property
of their respective owners. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink
Channel Alliance members. PO130187 02/10/14

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