1.1 | COMPANY PROFILE Khalifa Steel Industries W.L.L., an ISO 9001:2008 certified company, is a comprehensive enterprise based in Doha, State of Qatar. As a recognized market leader in steel products, we have a proven record in setting new trends and introducing alternative solutions. Having established a strong base and the entire necessary infrastructure for future development, Khalifa Steel industries W.L.L. is proud to introduce a new Exclusive Distributorship. From 1st of February 2014, Khalifa Steel Industries is an Exclusive Distributor of Emirates Steel in State of Qatar. Since the establishment in 2009, Khalifa Steel Industries WLL has grown to become a forward-thinking, client-focused supplier of quality products sourced from around the world. Early projects included supplying steel reinforcement and building material products to the construction projects and various high and low-rise housing community development projects in Qatar. In 2010 up to January 31, 2014 our major achievement was the Award of Authorized Distributorship License from Qatar Steel Co. Within the next two years we crossed another major milestone by establishing our Steel Processing Plant for manufacturing Welded Reinforcement Wire Mesh, Deformed Wire Rod in Coils and Cut & Bend facility in New Industrial Area and have since become the biggest single manufacturer of Welded Reinforcement Wire Mesh and Deformed Wire Rod in Coils in State of Qatar. Presently, Khalifa Steel Industries has established its client base not only in private, but in major government projects, commercial and industrial developments as well. With hundreds of projects completed and satisfaction from clients, the company has gained strong reputation for quality and reliability. Khalifa Steel Industries is committed to provide its clients with the best of service which is tailored for individual requirements. From our highly qualified sales team through our experienced production personnel, our goal is to produce best quality products available on the spot for urgent requirements. Khalifa Steel Industries is ready to meet the requirements of the most demanding clients and is committed to comply with customized delivery schedules together with highest requirements of specifications and product quality. Throughout our successful history, we have contributed most of our efforts and experience into competitiveness and productivity considering "Quality" as a top priority so we can better serve our valuable clients. We are even more committed today in giving our customers the best value and a strong professional support. Khalifa Steel Industries is one of the most reliable and technologically advanced manufacturers of steel reinforcement in the industry. The fundamentals of our success are close cooperation with our customers, a highly-qualified staff and continuous innovation, development and improvement! 1.2 | CORPORATE VISION Our vision is to set a milestone in steel and timber industry along with a robust presence in the assorted range of building materials for the construction industry by providing unrivaled service & satisfaction to our clients and end users bundled with quality products of the highest global standards along with the most competitive pricing. At Khalifa Steel Industries, our ambition is to be recognized for reliability, responsiveness, commitment, competence and best customer service. We are looking forward to keep our leading position in the market and to further develop our operating excellence in every segment of our activities while keeping the business ethics on paramount priority by exceeding client’s expectation, achieving most optimum efficiency of our valued human resources and significantly increasing our market share. 1.3 | COPORATE MISSION Our mission is to provide the most comprehensive range of building materials in conformity with established contracting policies and procedures together with constant improvement of such essentials as quality service and quality management. Our Objective is to build a strong brand value that makes us unique in all aspects and we aim for complete satisfaction of our clients, thereby making us the market leader of our business segment with highest integrity and unmatched business standards. 1.4.1 | LEADERSHIP Our Senior Leadership consists of distinguished individuals that guide the firm at the highest level and lead the company to delivering unprecedented results for our clients, our people, and our communities. Bringing together decades of experience, their direction puts Khalifa Steel Industries in the best position to make a lasting impact for our clients and society. 1.4.2 | CEO MESSAGE Our main goal is to be a supplier of choice for our customers. We guarantee excellent service for our clients along with our commitment to supply products of highest quality. At Khalifa Steel Industries, we are convinced that a responsible approach to business is a decisive factor determining our long term success. One of our most important company assets is our reputation for ethical behavior, honesty and fair dealing. In such a highly competitive environment, Khalifa Steel Industries, managed to build a solid base and a flawless reputation. Khalifa Steel is the leading manufacturer of Reinforcement products such as Welded Wire Mesh, Deformed Wire Rod in Coils, Cut & Bend, and Mild Steel Bars of various diameters. Our products are in compliance with all International & local standards supported with certificates from Government approved Laboratories in State of Qatar. It is an honor to be a part of such dynamic & hard working team of professionals who have strived with their loyalty & dedication to bring KSI to its current status. We are proud to announce our Exclusive Distributorship from Emirates Steel in State of Qatar. This achievement makes us unique while maintaining our competitive edge in the market. Along with 2030 vision of Qatar we stand behind our commitment, integrity and service excellence, aimed towards enhancement of service quality and the life of our people. H.E., Sheikh Khalifa Bin Ahmed Al-Thani - Chief Executive Officer 1.4.3 | MD MESSAGE Khalifa Steel Industries W.L.L. has been a supplier of choice for many clients due to our strategies and the transparent business approach towards our business partners. The valuable support from our loyal clients and the opportunities that we have developed through a wide business network has been our key to growth and prosperity. We make sure that our service excellence translates into actions with client’s requirements through our quality management system, through various products & services provided by Khalifa Steel Industries and the highest standard of performance which is demonstrated and maintained in the past & will be continuously developed in the coming future. It is important to be at par with technological innovations and to be continuously in research and motion for enhancement; Khalifa Steel Industries believes that business must be forward-thinking, decisive, creating strategies to meet business challenges. Now, Khalifa Steel Industries is an Exclusive Distributor of Emirates Steel and has pioneered in integral & constant stability meeting client’s demand for steel products, ranging from Deformed Steel bars - Cut and Bend, Welded Wire Steel Mesh, Reinforcement Re-bars and other building material. Through the advanced strategies of the Management Team, our clients enjoy and avail the full range of the products and services at their convenience. All our employees believe in the timely accomplishment of tasks and treat every customer’s requirement individually. Khalifa Steel Industries recognizes the importance and contribution from all the employees and considers them as most valuable assets of the company. Teamwork is a key to success at Khalifa Steel Industries. Officers and staff are well trained so that all efforts are harmonious and unified. All the company personnel are dedicated to working for the advancement of Khalifa Steel Industries, customer welfare and the common goals. The success of Khalifa Steel Industries is mainly attributed to its Chief Executive Officer, Sheikh Khalifa Bin Ahmed Al-Thani. With his wise decisions and right guidance the management is able to implement its expertise in the business and make the company flourish even during the most difficult times. There is an inevitable need of organizations that could be a part and pillar of Qatar's growth story and we are honored to be one of them! Mr. Murad Taymaskhanov - Managing Director 1.5.1 | ORGANIZATION CHART Chief Executive Officer H.E. Sheikh Khalifa Bin Ahmad Al Thani ↓ GM & Managing Director Murad Taymaskhanov ↓ 1 2 3 4 5 6 7 8 9 ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ Finance Department Sales Department Administration Department Human Resource Department Production Department QA/QC Department Logistics Department Engineering Department Maintenance Department ↓ Wire Mesh Cut & Bend Division ←→ Wire Mesh Cut & Bend Division 1.5.2 | COMPANY CONTACTS Person Mr. Murad Taymaskhanov Mr. Noufal Valappil Mr. Hany Gaber Mr. Aslambek Apkaev Ms. Rose Guacena-Rayos Mr. Jaber Al Habak Mr. Adel Makkar Designation – Managing Director – Sales Manager – Finance Manager – Marketing Manager – Quality Manager – Logistics Manager – Head of Engineering Email [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Khalifa Steel Industries W.L.L. New Industrial Area, Pink Zone Tel: +974 4444 1112 / 44553907 Fax: +974 4456 6561 Email: [email protected] P.O. Box 24343, Doha - Qatar 1.5.3 | LOCATION MAP EXIT NO. 17 COMING FROM DOHA. 1. Change to Left lane on Doha-Salwa road when approaching Exit No 17. 2. At exit No: 17 take second exit, drive, passing first roundabout towards New Industrial Area Main Gate. NEW INDUSTRIAL AREA COMING FROM SALWA 1. Change to right lane on Salwa-Doha road when approaching Exit No 17. 2. At exit No: 17, take first exit, drive, passing first roundabout towards New Industrial Area Main Gate. IN THE NEW INDUSTRIAL AREA 3. After entering through Main Gate, turn right at Main Interchange. 4. At the 4th Interchange, turn left and pass2 Interchanges. 5. Before reaching 3rd Interchange, Khalifa Steel Industries will be your right. 6. Welcome to Khalifa Steel Industries! 1.6.1 | QUALITY POLICY Khalifa Steel Industries W.L.L. is a world class manufacturer of prime quality steel products in Qatar and in the Gulf region. Our management team, along with our highly experienced production team, shares the common goal of producing the best quality products, while striving to provide excellent customer service. We treat our clients with the highest level of care, concentrating all efforts to exceed customer expectations and focus on delivering superior consumer value to all our clients in order to achieve their satisfaction. Our management systems, practices, products, customers and employees must be measured in terms of performance. Performance indicators guide us to the areas that need corrective action and analysis for further review. The entire Khalifa Steel Industries team will adhere to the spirit and intent of our quality policy, as well as the directives of this quality management system and its supporting quality system documentation. We will continue to aggressively strive to ensure that customer satisfaction is achieved at all times. Khalifa Steel Industries is totally committed to understanding and meeting the quality needs and expectations of all our customers. Our company has a proud reputation for delivering quality products and an unrivaled customer service. We have established a comprehensive quality management system that allows our company to meet all of the requirements of the ISO 9001:2008 quality standard. Continuous improvement and training are vital to ensure that our customers receive world class products and services. Our employees are our greatest assets. We provide them the opportunity to enhance their skills, attain career growth and realize their full potential. Our customers are our partners in building a dynamic organization. We shall be responsible corporate citizens that are aware of our social responsibilities and must be concerned with the welfare of the community where we live and conduct business. We take a great pride in all our products and our relationships with our customers and look forward to demonstrating our capabilities driven by common goals and values, sharing competencies and practicing sound business ethics. Mr. Murad Taymaskhanov - Managing Director Certified by Tested by Audited by 2.2 | HEALTH, SAFETY & ENVIRONMENT POLICY Goals This policy shows: ▪ the commitment of Khalifa Steel Industries’ management and workers to health and safety ▪ aims to eliminate or reduce the risks to the health, safety and welfare of all workers, contractors and visitors, and anyone else who may be affected by our production operations ▪ aims to ensure all work activities are done safely. Responsibilities Management, supervisors, Quality Control & Quality Assurance department and the designated Health & Safety Officers are responsible for providing and maintaining: ▪ a safe working environment ▪ safe systems of work ▪ plant and substances in safe condition ▪ facilities for the welfare of all workers ▪ any information, instruction, training and supervision needed to make sure that all workers are safe from injury and risks to their health ▪ a commitment to continually improve our performance through effective safety management Workers are responsible for: ▪ ensuring their own personal health and safety, and that of others in the workplace ▪ complying with any reasonable directions (such as safe work procedures, wearing personal protective equipment) provided by management for health and safety Each worker has an obligation to: ▪ comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment ▪ take reasonable care of the health and safety of themselves and others ▪ wear personal protective equipment and clothing where necessary ▪ comply with any direction given by management for health and safety ▪ not misuse or interfere with anything provided for health and safety ▪ report all accidents and incidents on the job immediately, no matter how trivial ▪ report all known or observed hazards to their supervisor or manager. Visitors: In order to ensure health and safety at Khalifa Steel Industries, we seek visitors to comply with this policy and the procedures. We expect visitors to our company premises to: ▪ All visitors to our facilities must sign in and out according to the prescribed register at the entrance gate. ▪ All non-associates on company property must be issued a pass by the appropriate administrative personel or receptionist. Passes shall be properly dated and designated as "Visitor" and should be returned to the issuing party when signing out. Obligations Management is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorised visitors, and anyone else who may be affected by our operations. We are committed to comply with the Labour Act No. 3 of 1962 of Qatar, namely chapter 9 on “safety, health and welfare of workers”, Part on “safety, vocational health and social care” of Qatar Labour Law of 2005 and applicable international codes of practice as far as possible. Application of this policy We seek the co-operation of all workers, customers and visitors. We encourage suggestions for realising our health and safety objectives to create a safe working environment with a zero accident rate. This policy applies to all business operations and functions, including those situations where workers are required to work off-site. Mr. Murad Taymaskhanov - Managing Director 1.7.1 | SOCIAL RESPONSIBILITY POLICY We recognize that we must integrate our business values and operations to meet the expectations of our community. They include customers, employees, investors, suppliers, the society in and the environment in general. We recognize that our social, economic and environmental responsibilities to these communities are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies. We take seriously all feedback that we receive from our clients and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy. We shall be open and honest in communicating our strategies, targets, performance and governance to our clients in our continual commitment to sustainable development. The Managing Director along with Quality Assurance & Control, Human Resources and Administration Departments are responsible for the implementation of this policy and will make the necessary resources available to realize our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company. Our partnership focus: ▪ We shall ensure a high level of business performance while minimizing and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our clients. ▪ Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices ▪ We shall encourage suppliers and contractors to adopt responsible business policies and practices ▪ We shall encourage dialogue with local communities for mutual benefit ▪ We will register and resolve customer complaints in accordance with our standards of services. ▪ We shall support and encourage our employees to help local community organizations and activities in our region, particularly our employee chosen charities. ▪ We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry ▪ We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development ▪ We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement ▪ We shall provide safeguards to ensure that all employees of whatever nationality, color, race or religious belief are treated with respect and without sexual, physical or mental harassment ▪ We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work ▪ We shall develop Environmental policies and objectives as part of the business planning cycle. Mr. Murad Taymaskhanov – Managing Director 1.8.1 | CORPORATE ETHICS POLICY The business philosophy of Khalifa Steel Industries (KSI) has been developed around a core set of values which are fundamental to the organization’s development and success. One of these values is Integrity, which means we can always be trusted to do the right thing, and the KSI’s ethics code sets out how we expect all our employees to behave in order to live this core value. Bribery and corruption Khalifa Steel Industries is resolutely opposed to bribery and corruption in whatever form it may be. Any payments, gifts or inducements made by or on behalf of KSI and which induce or are intended to induce someone to act improperly and payments, gifts or inducements to public officials to influence them in the performance of their duty (other than payments, fees etc., which they are entitled to demand by written law) are matters which are likely to result in disciplinary action, including summary dismissal, against employees concerned. Gifts or entertainment may only be offered to a third party if they are consistent with customary business practice in the relevant territory, are modest in value and cannot be interpreted as inducements to trade. Where there is any doubt, guidance should be sought from the management and the relevant regulations and government laws. Sales of the KSI’s services and products and purchases of products and services from suppliers will be made solely on the basis of quality, performance, price, value and/or for the benefit of the KSI, and never on the basis of giving or receiving inducements in the form of payments, gifts, entertainment or favors or in any other form. The Commercial Sponsorship Policy provides additional guidance to managers on this subject. Employees should not accept gifts, money or entertainment from third party organizations or individuals where these might reasonably be considered likely to influence business transactions. Gifts, other than trivial ones with a low value, should be returned. In a culture where such an action might cause offence, the gift should be declared to the company and, if practical, donated to an appropriate charity. Competition KSI will always compete vigorously, but in a fair and ethical way. Competitive success is built on providing good value and service excellence. Competitors should not be disparaged. When in contact with competitors, employees will avoid discussing confidential information and no attempt will be made to improperly acquire competitors’ trade secrets or any other confidential information. Employees must not publicize, discuss or share with competitors (even indirectly) pricing strategies or undertake any arrangements or practices which would conflict with the laws applicable to the business concerned. Compliance with the law KSI will comply fully with all relevant national and international laws and will act in accordance with local guidelines and regulations, including those which are industry specific, governing our operations. It is the responsibility of all managers to ensure, by taking legal or other expert advice where appropriate, that they are aware of all local laws and regulations which may affect the area of the business in which they are engaged, including tax and exchange controls. Accounting standards and records All accounting documentation must clearly identify the true nature of business transactions, assets and liabilities in conformity with relevant regulatory, accounting and legal requirements. No record or entry may be false, distorted, incomplete or suppressed. All KSI reporting must be accurate and complete and in compliance in all material respects with accounting policies and procedures. Employees must not materially mis-state or knowingly misrepresent management information for personal gain or for any other reason. Social networking Employees who engage in social networking on websites or in groups which show any association with, or make reference to, KSI are expected to behave in ways that are consistent with KSI values and policies. Employees must therefore ensure that the company is not exposed to legal or reputational risks and the safety and security of employees, customers and the general public are not undermined. Murad Taymaskhanov – Managing Director 1.9.1 | ONGOING INITIATIVES Khalifa Steel Industries is a modern enterprise with a commitment to improvement. We work to improve the quality of life in communities where we live and work and are fully committed to advancing social, environmental and economic sustainability. As part of the ongoing improvements taking place the region towards sustainability and green approach to production, Khalifa Steel In dustries is engaged in a number environmental improvements programs, including recycling, zero emissions strategies and environmental education to its employees. We are in the final stages of aquiring ISO 14001 Environmental Management Systems & ISO 18001, Occupational Health and Safety Management Systems accreditation. 1.9.2 | Zakat Being successful national company, both financially and strategically, our company shares the need and aspirations with the leadership to create an ideal Islamic society, which strives to abolish all forms of discrimination, prejudice, class differentiation and provide equal opportunity to all members of the society. As part of that obligation and social commitment, Khalifa Steel Industries is proud to be Zakat Compliant Company for the last 3 consecutive years 1.9.3 | Women Empowerment Khalifa Steel Industries is committed to supporting the career advancement of Women in the industry and is firmly focused on nurturing a culture of diversity and inclusion both inside and outside the company. 1.9.4 | Financial Compliance Khalifa Steel Industries is fully committed to financial compliance and has a zero tolerance towards fraud, bribery and corruption across the industry and as a whole. Our financial practices are IFRS (International Financial Reporting Standards) and Qatari Commercial Law of 2005 compliant. As part of our pledge towards the above, we ensure that our books are fully audited and scrutinized by one of the most prestigious auditing companies in the world. For the last two consecutive years, Khalifa Steel Industries entrusts PricewaterhouseCoopers to conduct annual audits and has full commitment towards financial transparency. 1.9.5 | Green Approach Khalifa Steel Industries conducts its business with respect and consideration for the environment. We strive actively to reduce the KSI’s overall impact on the environment by targeting annual reductions in our carbon intensity and the management of waste, water, vehicle emissions and energy consumption. Paper Waste Optimization Program Iron Oxide Powder recycling programs are in place, thus contributing to minimal impact of KSI on the local environment. 1.9.6 | Local communities Khalifa Steel Industries is fully committed to supporting and assisting the communities in which we operate through a variety of means including charitable fund-raising, sponsorship of community projects and voluntary work by employees. We conduct our business with respect and consideration for the good of local communities, taking steps to minimize any disturbance as a result of our operations. We will also serve local interests by providing good employment opportunities and effective services and products.
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