northern grampians shire health and wellbeing support services

NORTHERN GRAMPIANS SHIRE
HEALTH AND WELLBEING SUPPORT SERVICES
Listing of Mental Health and other Services with Eligibility and Access Criteria
Grampians Pyrenees Primary Care Partnership (GPPCP) is a voluntary alliance of over 30 health, welfare, local government, community based services and
disability agencies who are working together to improve the health and wellbeing of our communities.
This listing aims to:
 Increase and improve communication between service providers for the benefit of the consumer
 Increase the awareness of, and number of referrals to a range of health and wellbeing services and supports
 Provide agencies with a resource which clearly defines the eligibility and entry criteria for health and wellbeing services across the Northern Grampians Shire.
 Highlight services that address the whole of life needs of individuals and families.
The information in this document is aimed at agencies and professionals only. Up to date versions of the resource can be found of the GPPCP website:
www.grampianspyreneespcp.org.au/index.aspx - It is the responsibility of agencies listed to advise GPPCP staff of updates as they occur.
For further information about community services, groups and clubs please refer to the Northern Grampians Shire Community Directory: Click here
Please note: Services listed below cover the whole of Northern Grampians municipality, except where specified Stawell or St Arnaud only
Common Acronyms
A-M
A&E
Accident and Emergency
AMHS
Adult Mental Health Service
AOD
Alcohol and other Drug
APMHS
Aged person mental Health Service
ATAPS
Access to Allied Psychological Service
BHS
Ballarat Health Services
CATS
Crisis Assessment & Treatment
CAMHS
Child and Adolescent Mental Health Service
DHS
Department of Human Services
EWHS
East Wimmera Health Service
GCH
Grampians Community Health
GPPCP
Grampians Pyrenees Primary Care Partnership
GML
Grampians Medicare Local
HBOS
Home Based Outreach Support
M-Z
CAN
MHFA
MHS
NGS
PDRSS
PIR
PHaMS
PMHT
PND
SCTT
SRH
SMC
SH&CC
WUC
Community Action Network
Mental Health First Aid
Mental Health Service
Northern Grampians Shire
Psychiatric Disability Rehabilitation Support Services
Partners In Recovery
Personal Helpers & Mentors Support
Primary Mental Health Team
Post Natal Depression
Service Coordination Tool Template
Stawell Regional Health
Stawell Medical Centre
Stawell Health & Community Centre
Wimmera Uniting Care
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HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
SERVICES ARE ENCOURAGED TO USE THESE FREE ONLINE DATABASES
TO ACCESS AND LIST THEIR INFORMATION
CONNECTING CARE
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www.connectingcare.com
A Secure Coordination Portal for Health and Community Workers, Intake staff and Managers
Connectingcare is an online regional service directory with secure electronic messaging
capacity.
Agencies able to receive secure electronic referrals via Connectingcare are indicated in
the point of entry column on the resource.
For information about registering for secure messaging and e-communication contact
GPPCP staff on 5352 6200
HUMAN SERVICES DIRECTORY
http://humanservicesdirectory.vic.gov.au/Home.aspx
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Human Services Directory (HSD) aims to provide Practitioners and Service
Providers with access to accurate and up-to-date information about health,
social & disability services in Victoria. This information may be used to both
inform consumers and to communicate with other practitioners, including
referring consumers to other services.
HSD includes
Database with a comprehensive set of records on health, community and
disability services and practitioners in Victoria
An on-line application that services the needs of consumers, service providers
and practitioners, DHS staff and HSD system and content administrator
Replicated local copies of the HSD are available to users with limited internet
services and high level of transactions
To include your service information in this directory please obtain your Agency
or Practitioner login, by registering your contact details.
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MARCH 2014
HEALTH AND WELLBEING SERVICES
AGENCY TYPE
AGENCY
SERVICE
Grampians Community Health
Stawell: 8-22 Patrick St, Stawell Vic 3380
Ph: (03) 5358 7400 Fax: 5358 4113
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Services:
Northern Grampians Shire.
Outreach office and support services
to St Arnaud
Community
Health
AGENCY TYPE
Community
& Youth
Services
NORTHERN GRAMPIANS SHIRE V3
Email:
[email protected].
au
www.grampianscommunityhealth.org.
au
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MARCH 2014
ELIGIBILITY
Generalist Counselling
Social Support & Recovery Counselling
Senior Adult Counselling
Family Violence Regional Counselling
o Men’s Support Services
o Family Violence
o Group work for women and children
o Family Counselling
Outreach Counselling
Alcohol & Other Drug Services
Gamblers Help
Community Development
Housing and Family Violence
Youth
All community members are
eligible via self referral or referral
by service provider.
Please contact the Intake
Worker at the office listed to
receive a referral & make an
appointment.
Stawell Ph: 5358 7400
Ararat Ph.: 5352 6200
The agency has a centralised
intake system, can be
accessed through
Connecting Care E-Referrals
Community Links
Men’s & Women’s Group Activities
Cultural Services advice and training
Justice programs
Youth programs and Women’s Health
and Fitness Services.
All services are open to all
members of the local Halls Gap
community. Budja Budja has an
additional responsibility to deliver
culturally appropriate and
accessible services to Indigenous
members to improve their
general health and wellbeing
outcomes.
Enquiries:
medical.reception@budjabud
jacoop.org.au
Ph: 5356 4751
Budja Budja Aboriginal Co-operative
Ltd
20-22 Grampians Road, Halls Gap VIC
3381
PO Box 66, Halls Gap VIC 3381
Ph: 5356 4751Fax: 5356 4754
E:
[email protected]
rg.au
http://www.budjabudjacoop.org.au/
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AGENCY
SERVICE
ELIGIBILITY
Centrelink
Stawell
27 Church Street
Stawell VIC 3380
Hours: Mon – Fri 8:30am-4:30pm
Social Work Services
 Social work payments and programs
 Short-term counselling and support for
difficult personal or family issues
 Exploring options
 Information about, or referrals to,
government and community support
services
 Discussing difficulties you are having in
Open to all, particularly
 Customers expressing suicidal
thoughts or experiencing
mental illness
 Young people without
adequate support
 Customers experiencing
severe distress, family and
domestic violence,
http://www.humanservices.gov.au/
Referral source and Service
intake processes
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Referral source and Service
intake processes
Contact your local Centrelink
Or phone: 132 850 to speak to
a social worker
Social workers are located in
service centres and on the
phone.
HEALTH AND WELLBEING SERVICES
Community
& Youth
Services
NORTHERN GRAMPIANS SHIRE V3
St Arnaud
Community Resource Centre
85 Napier Street
St Arnaud VIC 3478
Hours: Mon – Fri 9am – 12pm
meeting your activity test or
participation requirements
MARCH 2014
homelessness or hardship, and
 Individuals caring for an adult
or child with a disability or
serious illness
Centacare
Central Office
4-6 Peel Street, Ballarat, 3350
Ph: 03 5337 8999 Fax: 03 5332 4465
Email:
[email protected]
www.centacareballarat.org.au
Services all of Grampians region
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Youth and Justice Services
Generalist Counselling
Mental Health Services and Information
Homelessness Support and Advocacy
Services
 Victims Assistance and Counselling
Program (VACP)
 Grampians Partners in Recovery
 Centacare Employment Services
All community members are
eligible via self referral or referral
by service provider.
Contact intake worker at
Ballarat office
Relationships Australia
1025 Sturt Street
Ballarat, VIC 3350
Phone: 03 5337 9222
Fax: 03 5331 1383
Email: [email protected]
 Counselling
 Telephone Relationship Counselling
 Gamblers Help Program - see our
The services are for all members
of the community. Phone and
face to face counselling are
offered for all these services in
the Northern Grampians Shire.
Face to face counselling will be
referred to Grampians
Community Health or can be
attended at the Ballarat office
To access Counselling
Services, call our enquiries line:
1300 364 277 or locate the
RAV centre nearest you and
contact them directly about
the services they offer.
Hours:
Mon, Tues, Fri 9am - 5pm
Wed & Thurs 9am - 9pm
Central Grampians Local Learning &
Employment Network
68 High Street, Ararat
Phone: (03) 5352 3266 Web:
www.cgllen.org.au
Services:
Ararat Rural City
Northern Grampians Shire
brochure for further details
 Family Dispute Resolution
 Relationship Skills - courses on
relationship enhancement and
rebuilding after separation
 Pre-Marriage Program
Country Victoria can call free
call: 1800 817 569.
Gamblers Help service can
free call 1800 243 696.
L2P – Learner Driver program
Mates Mentoring Program
CAN - Community Action Network, Stawell
and Ararat
Through CAN, local communities are
empowered to identify and respond to
local needs and develop partnerships that
have the capacity to contribute to the
improvement of educational and social
outcomes for young people.
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L2P – Young learner drivers (1621)
Primary and Secondary school
children.
Contact Central Grampians
LL&EN directly to find out
which schools participate in
the mates mentoring program
and how to join a child.
For more information or to get
involved in Community Action
Networks, contact the
Executive Officer.
HEALTH AND WELLBEING SERVICES
Community
& Youth
Services
NORTHERN GRAMPIANS SHIRE V3
North Central Local Learning &
Employment Network
Unit 4, 33 High St, Charlton, 3525
Ph: 5491 1144 Fax: 5491 1134
Web: http://www.ncllen.org.au
Services:
Buloke
Loddon
Northern Grampians Shire (Northern
half)
MATES – Mentoring program
Salvation Army
14 Queens Ave
St Arnaud 3478
Ph 5495 1169
Emergency Relief – food, clothing and
other household items available for people
in distress.
St Arnaud Community Resource Centre
85 Napier Street
St Arnaud 3478
Phone: 5495 1997
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St. Arnaud Library
Market Square- Rear 40 Napier St
St Arnaud 3478
Ph: 5495 2188
Web: www.wrlc.org.au
Email: [email protected]
Public Library services
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Extensive collection – in variety of
accessible formats
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Planned Activity Group (PAG ) sessions
monthly
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Book chat social group
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Holiday activities
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Exam invigilation
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eGovt forms
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free wireless internet
St Arnaud Neighbourhood House,
34 Alma Street, St Arnaud
Phone : 5495 3300 Fax : 5495 1451
Email : [email protected]
Various recreational, educational and
support groups and programs are offered
according to demand during the year.
Programs & groups may deal with family
support, parenting, social activities and
men’s and women’s health.
CAN - Community Action Network, St
Arnaud
Through CAN, local communities are
empowered to identify and respond to
local needs and develop partnerships that
have the capacity to contribute to the
improvement of educational and social
outcomes for young people.
MARCH 2014
Young people aged 10 to 19
years
Contact Barb Bear regarding
the Mentoring program by
using the Contact Form here.
Phone: 0354911144
Mobile: 0429426950
Individuals and families in distress
Self refer or via social worker
Open to St Arnaud community
No referral needed
Generalist counselling
Accredited and non accredited training
Social training e.g. Media, Ipads/IPhones
Computer Use
Centrelink Agency
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Free membership for all
Victorians
Temporary visitor
membership
Open to St. Arnaud community
Opening Hours :
Tuesday – Wednesday
1.30pm – 5.30pm
Thursday
10.00am – 1.00pm
3.30pm – 6.30pm
Friday
1.30pm – 5.30pm
Saturday
10.00am – 12.00
Drop in 10am to 4pm Wed - Fri
Other times by arrangement
HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
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Community
& Youth
Services
MARCH 2014
Meals on Wheels
General Support Group
Dole Scheme
Disaster Relief
School Holiday Programs
Society of St Vincent de Paul
35 Napier St
St Arnaud
Ph 5495 3100
Food vouchers
Individuals and families in distress
Via duty work. Call in
office hours.
Stawell Library
7- 9 Sloane Street Stawell 3380
Ph: 5358 1274
Web: www.wrlc.org.au
Email: [email protected]
Public Library services
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Extensive collection – in variety of
accessible formats
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Community Connect – welcoming
new residents.
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Social groups: Story-time, Book Chat,
Community Scrabble
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Exam invigilation
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eGovt forms
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free wireless internet
Free membership for all Victorian
Temporary visitor membership
Opening Hours :
Stawell Neighbourhood House,
Powerhouse
42 Sloane Street, Stawell
Phone : 5358 3500
Email : [email protected]
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Northern Grampians Shire Council
Stawell Maternal & Child Health
Taylors Gully Children's Centre,
87 D'Arcy St, Stawell VIC 3380
Ph: 5358 9060
Maternal & Child Health Services
 Assessments & monitoring
 Health screens
 Advice & Support
 Enhanced home visits
 Nutrition advice
 Immunisation Program
 Long Day Care
 3 and 4 Year Old Kindergarten Program
 School aged- Holiday Program
St Arnaud only
 Mother Goose Program
St Arnaud Children’s Precinct
Maternal and Child Health
3-5 Walker Street
St Arnaud Victoria 3478
Phone: 03 5495 2666
Planned Activity Group
Youth Programs
Playgroup
Dance For Life Program
Meditation
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Tuesday – Friday
10.00am – 5.30pm
Saturday
10.00am – 12.00
Sunday
2.00pm – 5.00pm
Open to Stawell community
Contact Neighbourhood
House directly Ph: 53583500
Maternal & Child Health is a free
service, available to all families
with children from birth to school
entry age.
Referrals from:
 Hospital Maternity Discharge
 Self/care/family/friends
 GP’s
 Community Workers
Mother Goose sessions are
aimed at parents with infants
.
Fridays 11am – 1pm
HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
Provided by trained facilitators. Parents
& children are offered a short core
session of language, music and rhyme
along with organised visits from early
childhood professionals and health
services
Department of Human Services
State Government Offices in Horsham.
21 McLachlan Street, Horsham.
Ph 53819777
Child Protection
Youth Justice.
Dispute Settlement Centre of Victoria
Horsham Justice Service Centre
State Government Offices
Level 2, 21 McLachlan Street
Receive reports from people who believe
a child needs protection from abuse or
neglect.
Provide advice to people who report
cases of abuse or neglect.
Investigate when a child is believed to
have been abused or is at risk of abuse or
neglect.
Refer children and families to services in
the community for ongoing support and
harm prevention.
Take matters to the Children's Court if the
child's safety within the family cannot be
guaranteed.
Supervise children on legal orders granted
by the Children’s Court.
Is responsible for the statutory supervision
of young people in the criminal justice
system. The department's Youth Justice
Service provides programs and resources
to assist these young people to develop
the knowledge, skills and attitudes to
manage their lives effectively without
further offending
The Dispute Settlement Centre of Victoria
(DSCV) is a free dispute resolution service
funded by the Victorian Government. The
DSCV provides mediation services, as well
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MARCH 2014
from birth to the age of approx.
two years,
Assessment process applies
Referrals from:
Professionals, police social
workers, teachers, etc or
general community
Victoria Police
Tel: 000
Child Protection Crisis Line
13 12 78
(24hrs/ 7 days)
Local Services 180000551
Young person must be between
the ages of 10 and 21 years and
required to be sentenced to
community based statutory
orders by the Court.
Court Referral
This is a free and confidential
service for all Victorians
Self referral
May also be referred through
courts
HEALTH AND WELLBEING SERVICES
Horsham VIC 3400
Tel: 4344 1444
Fax: 4344 1401
Freecall 1800 658 528
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
as training and accrediting mediators to
national standards. DSCV can help resolve
common neighbourhood disputes
involving fences, trees, animals, noise and
drainage; disputes about difficult or antisocial behaviour; workplace disputes;
disputes within committees, clubs or
Incorporated Associations
Carers Victoria
Statewide
Counselling program
Counselling for carers. Up to six free
counselling sessions per year across the
state via local Counsellors, telephone or
Skype options
Open to all carers of family
members with mental Health,
Dementia, aged or other
conditions. The carers role should
be ongoing for at least 56
months
Carers Advisory Line: 1800 242
636
Referrals from:
 Self / family
 GP’s & other Health Workers
 Community workers
Wimmera Uniting Care
Stawell: 8-22 Patrick Street, Stawell VIC
3380
Ph: 5358 7400 Fax: 5358 4255
 Community Mental Health
Supports people with a mental illness to
live well in their own home and
community. Programs include regular
visits and support from a mental health
support worker and group activities
where people can meet other people,
learn new skills and link into their local
community life including looking at
recreation and employment possibilities.
All community members are
eligible via self-referral or referral
by service provider.
Call 5362 4000 to speak to a
Mental Health Intake Worker
Horsham: P.O. Box 442, Horsham VIC
3402
185 Baillie Street, Horsham Vic 3400
Phone: 5362 4000; Fax: 5382 1566
Email: [email protected]
Web:
http://www.wimmera.unitingcare.org.a
u
Rural Financial Counselling
Office 5, Wembley Chambers, 142
Baillie Street, Horsham VIC 3400
Main contact
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or
Please contact the office
listed to receive a referral or
make an appointment
Family Counselling & Family Support
Child First
Foster Care & Kinship care
Community Financial Services
Disability
Youth & Residential
Child & Family Services
Housing -offering crisis, transitional and
long term accommodation
The purpose of the Rural Financial
Counselling Service (RFCS) Program is to
provide free support to primary producers,
fishers and small rural businesses who are
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Primary producers and rural small
businesses
Self-referral
Phone for appointment
HEALTH AND WELLBEING SERVICES
Community
& Youth
Services
NORTHERN GRAMPIANS SHIRE V3
Ph: 5381 1646
Ph: 1300 735 578
suffering financial hardship, and who have
no alternative sources of impartial
assistance, to manage the challenges of
change and adjustment. RFCs cannot
provide financial advice, succession
planning or family, emotional or social
counselling.
Youth Connections Program
CVGT Australia
Ph: 0409 231994
Email: [email protected]
Servicing;
Northern Grampians Shire
St Arnaud Region
The aim of Youth Connections is to assist
young people who have left school, or
who are thinking of leaving school to
continue with their education and gain a
year 12 (or equivalent certificate) level
education.
WorkCo Ltd
15-17 Dimboola Rd, Horsham VIC 3400
Ph: 5381 6200
Web: http://www.workco.com.aum
Servicing;
Northern Grampians Shire (Stawell
region)
Villa Maria Western Community
Services
Girdlestone Street
Ararat VIC 3377
53522317
Suite 4, Global Innovation Centre,
Ballarat University Technology Park, Mt
Helen
1300 650 615
Hours: Mon – Fri 9am-5 pm
After hours service: Annecto:
MARCH 2014
You may be eligible if you:
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Are aged 13–19
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Are at risk of not attaining
Year 12 or an equivalent
qualification (such as
Certificate II)
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Are at risk of not making a
successful transition to further
education, training, or
employment
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Have educational, personal,
social, cultural, or
community barriers that
prevent you from
participating in education,
training or employment
Please phone: 0409 231994
or
Visit your local Centrelink
office
Referrals from;

Self, carers, family or
friends
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School
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DHS
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Centrelink
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Job Services provider
You do not need to be receiving
income support payments in
order to participate in Youth
Connections
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Carer support and respite.
Packaged care and case
management.
Direct care services (Villa Direct)
Carer and care recipient community
activity groups.
Disability respite care
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Packaged care, assessment
and approval is via ACAS
carers must be caring for a
person who is frail aged, or
experiencing dementia/
challenging behaviours or a
mental health condition.
Disability clients can access
support via funding through
Human Services, other
disability agencies or
1300 650 615 for further
information.
HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
1300 650 615
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Aged and disability care, including
carer support, in all LGAs in the
Grampians and Barwon regions unless
funding limitations apply
AGENCY TYPE
Referral source and Service
intake processes
AGENCY
SERVICE
ELIGIBILITY
Legal Aid Victoria
Ballarat - Central Highlands region
Area A, Level 1
75 Victoria St, Ballarat VIC 3350
Ph: 5329 6222
Anyone can get free information by:
 Going to the Find legal answers section
on the website – each topic has
information about the law and who
you can contact for more help
 Ordering the free publications and
resources
 Visiting the public law library to access
legislation, case law and other legal
materials.
You can also get legal help over the
phone. If Legal Aid can’t help, they will
refer on.
Some of the services are
available to everyone, while
other, more intensive, services
are offered to people who need
it the most.
Check eligibility via phone.
Call on 1300 792 387, Monday
to Friday from 8.45 am to 5.15
pm, for free information over
the phone about the law and
how we can help you.
Free legal advice and pursues litigation on
behalf of vulnerable and disadvantaged
consumers
Provides legal assistance and professional
training to community workers who
advocate on behalf of consumers.
Operates MoneyHelp, a not for profit email
and telephone financial counselling
service providing free, confidential and
independent financial advice.
Consumer Action provides
assistance to Victorian
consumers only. If you are a
business please contact
Consumer Affairs Victoria on
1300 55 81 81 or the Law Institute
of a Victoria on (03) 9607 9311
for a referral to a private solicitor.
Contact the numbers listed
Toll free: 1800 081 719
Community
Legal
Services
privately.
Access to direct care
services can be funded by
packaged care, carer
services or privately, but is
limited to areas where direct
care staff are employed.
Horsham
Wimmera region
29 Darlot St, Horsham VIC 3400
Ph: 5381 6000
Web: http://www.legalaid.vic.gov.au/
Consumer Action Law Centre
Ph: 9629 6300
Legal advice for the public:
Ph: 9629 6300 / 1300 881 020,
Legal advice for consumer
caseworkers:
Ph: 9602 3326
Website:
http://www.consumeraction.org.au
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MoneyHelp Ph: 1800 007 007
http://www.moneyhelp.org.a
u/
HEALTH AND WELLBEING SERVICES
AGENCY TYPE
Referral source and Service
intake processes
SERVICE
ELIGIBILITY
Western District Employment Access
 Disability Employment Services - DES plays a
specialist role in assisting people with a
disability into sustainable employment in the
open labour market
 Employer Recruitment Services
 Australian Disability Enterprises
 Charitable Trust
Can be on a Disability
Support pension or in receipt
of a government allowance
e.g. New Start Allowance,
Youth Allowance Parenting
payment.
A Job Capacity Assessment
must be completed through
Centrelink to determine DES
eligibility
 Visit your nearest Centrelink
office
 Contact a local Disability
Employment Services
provider
 Call the Employment
Services line on 132 850
 Phone or visit WDEA office
Disability Support Services - providing
employment services to people with disability,
illness and injury
Can be on a Disability
Support pension or in receipt
of a government allowance
e.g. New Start Allowance,
Youth Allowance Parenting
payment.
A Job Capacity Assessment
must be completed through
Centrelink to determine DES
eligibility
 Visit your nearest Centrelink
office
 Contact a local Disability
Employment Services
provider
 Call the Employment
Services line on 132 850
 Phone or visit Community
AXIS Enterprises office
People eligible for a range of
DHS Packages
Referral: via
Joel Turnbull
Phone: 53 20 0313
Community AXIS Enterprises
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MARCH 2014
AGENCY
Stawell Office (outreach support to St
Arnaud)
152 Main Street
Stawell, Victoria, 3380
P (03) 5358 2799
E [email protected]
Disability
Services
NORTHERN GRAMPIANS SHIRE V3
Head Office - Horsham
22 McLachlan St Horsham, VIC, 3400
P: 5381 1622 Free call: 1800 811 622
H: Mon to Fri: 8:30am - 5:00pm
E: [email protected]
Outreach Offices: Stawell & St Arnaud
Stawell
111 Main St, Stawell, VIC, 3380
P: 5381 1622 Free call: 1800 811 622
H: Tue & Thu: 10:00am - 4:00pm
E: [email protected]
EW Tipping
24 Queens Ave
St Arnaud 3478
42 Eastwood St, Ballarat 3350
Ph: 5320 0300 Fax: 5332 4845
Web: www.tipping.org.au
Services
Pyrenees, Northern Grampians & Rural
City of Ararat
Disability Employment Assistance Program at
AXIS Worx.
Five separate businesses operate within AXIS
Worx: E-waste, Woodwork, Packaging,
Catering and Retail. There are 43 Supported
Employees with differing levels of permanent
disability employed at AXIS Worx.
Disability and Community Support Services
A network of service providers - HomeChoices
and Vista. Services provided through the
network partners include:
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Accommodation Placement and/or
Supported Accommodation
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Disability and Mental Health Support
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Respite and Rehabilitation Services
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Support for children, youth and families
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Community Residential Unit
for adults with disability
Transport Accident
Commission
Or
Sean Duffy at St Arnaud
Ph 5495 1515
HEALTH AND WELLBEING SERVICES
Murdoch Community Services
1 Long St
St Arnaud
Ph 5495 1566
Disability
Services
.
NORTHERN GRAMPIANS SHIRE V3
Employment, residential and day program
services for people with a disability.
Social and Community Support Services
Employment Services - laundromat and
garden services
Residential Services, including Respite
MARCH 2014
People with disabilities,
children and adults and their
families
Service are provided from a
variety of locations in and
around Stawell that are
specifically tailored with
activities to meet the needs
of a range of people with
disabilities ranging from mild
to profound
Contact Trish Edmonds,
Operations Manager
on 54 95 1566
Pinnacle ( Formerly Stawell Intertwine &
McGregor services)
Powerhouse
42 Sloane Street, Stawell, VIC, 3380
P: 5358 5653
Disability Services
Services including Disability, Day Programs,
ATSS and Supported Employment

Life Skills

Greenfingers

Rural Options

Endeavour Program

Shop Skills and Rare Opportunity Shop
For the Crowded House
PO Box 65, Williamstown, VIC, 3016
P: 0427 770 510
E: [email protected]
Support Services
Support for those affected by hoarding, this is
a state wide service. For the Crowded House
offers in home CBT therapy for people who
hoard, group work and training for workers
who are working with people who hoard
Outreach services or
secondary consultations
provide to enable people to
gain control over their
possessions and ultimately, to
stay in their own homes.
Outreach appointments can
be made by calling Tania on
042 777 0510 or emailing
[email protected]
om
Direct2Care
907 Sturt Street, Ballarat, VIC, 3353
P: 1300 121 121
E: [email protected]
Aged Care Services
Direct2Care is a referral point for aged care
services. It is a place where people can go to
get information about aged and community
care services, and/or help with a variety of
questions and concerns
Open to all
Discussion, advice and referral
will be available to those
interested in learning about
the services and resources in
their locality.
Department of Human Services
Horsham Office
State Government offices in Horsham
21 McLachlan St
Horsham
Ph: 5381 9777
Disability Accommodation Services
Shared supported accommodation for
people with a disability.
Group Homes situated in:
Stawell, Horsham, Nhill, St Arnaud
Required to be registered for
Staff Supported
Accommodation via the
Disability Supports Register
Contact Disability Information
and Support
Disability Client Services assist people with a
disability to:
There is no cost associated
with these services other than
living costs for shared
Visit
www.disability.vic.gov.au
Stawell Office
54 Main St
12
For any information contact
Kathryn Clayton
Phone: 53587518
Fax: 53583394
Ph: 1800 783 783
9am-5pm Monday to Friday
HEALTH AND WELLBEING SERVICES
AGENCY TYPE
Mental
Health
Programs
and
Services
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
Stawell
Ph: 5358 4374
 Identify their current unmet needs and be
referred to required services
 Develop practical skills and obtain support
so that they can live as independently as
possible
 Make choices and decisions about their
own lives
 Plan for their future
 Coordinate support services and complex
issues
supported accommodation.
To ensure fair and
transparent access to
services, priority indicators
are used to ensure that a
persons access to service is
determined in relation to
others seeking support with
similar circumstances.
AGENCY
SERVICE
ELIGIBILITY
Ballarat Health Service
Grampians Psychiatric Services
Adolescent Mental Health Services
 Infant and Child Community Mental
 Youth Community Mental Health
Services are open to people
of all ages who have, or are
at risk of developing, mental
health problems.
Anyone can contact Mental
Health Services if they are
worried about their own
changes in mood, ideas or
behaviour, or someone else
living in the region.
For information and/or referral
please use the 1300 number
24 hrs. Seven days a week. For
urgent emergency please call
000
Referral Source
 Anyone may make a
referral for themselves
 Concerned family members
 Person’s GP or another
community agency
 Emergency services such as
police, ambulance or
emergency department
 Schools or employers after
discussion with the young
person
Membership is open to
people with a diagnosed
psychiatric disability.
Referrals are received
through;
 Grampians Psychiatric
Services
Web: http://www.bhs.org.au
Services;
Northern Grampians Shire
C/O Stawell Health & Community
Centre
8-22 Patrick St, Stawell Vic 3380
Stawell Ph: 5358 7400
Ararat Rural City
Ararat Hospital, 9 Girdlestone St, Ararat
3377
Ph: 1300 661 323 - Main Contact
Ph: 5352 9710 Fax: 5352 9739
Grampians Community Health
Balgartnie Centre
Head office
34 Viewpoint Street
Adult Mental Health Services
 Aged & Adult Community Mental
 Adult Community Mental Health
 Mental Health Assessment
 Phone advice or onward referral to other
community agencies if required.
 Interagency treatment planning.
 Regular appointments with a Treating
Clinician and Consultant Psychiatrist.
 A Clinical Treatment Plan
 Consultant Psychiatrists will provide advice
on medications for MH disorder.
 Single session work.
 Brief intervention for up to 6 weeks.
 Children and Schools Together program—
early intervention program in kinder and
schools




Home Based outreach Support ( HBOS)
Planned Respite
Active Adults
Simply Social
13
Referral source and Service
intake processes
HEALTH AND WELLBEING SERVICES
Mental
Health
Programs
and
Services
Ararat Vic 3377
Ph: 5352 6280
 General practioners
 Health professionals
 Generic services\Family,
carers
 People may contact the
service themselves
A PHaMS Worker can help with;
 Having some one to talk to
 Getting family life and relationships back on
track
 Going to the doctors or hospitals
 Talking to Centrelink, legal aid, housing and
other services
 Banking and money planning
 Building confidence
Getting involved with the community.
PHaMS –Eligibility
Must be 16yrs and over.
Talk to the PHaMS worker who
will ask some questions about
your situation so they can
work out how they can help
For general information or
referrals
Ph: 5352 6280
Grampians Partners In Recovery (PIR)
Grampians Community Health
8-22 Patrick St, Stawell Vic 3380
Stawell Ph: 5358 7400
Fax: 5358 4113
http://www.health.gov.au/internet/mai
n/publishing.nsf/Content/358D799D270
C1966CA257BF0001B7406/$File/fact.pdf
Services all of Grampians region
PIR will support people experiencing severe
and persistent mental illness with complex
needs.
PIR support facilitators will link and coordinate
services for individuals.
PIR organisations will coordinate between
sectors, services and supports at a regional
level to promote seamless service delivery
People experiencing severe
and persistent mental illness
who also have complex
needs
Referral via
 General practioners
 Health professionals
 Generic services
 Family & carers
 Self-referral
Contact the Intake Worker
Stawell Ph: 5358 7400
Mental Health Care Plans
Visit your GP who will assess
whether you have a mental
disorder and whether the
preparation of a GP Mental
Health Treatment Plan is
appropriate for you
General Practitioners
Accessed through your GP.
For more information about Mental
Health care plans Visit:
http://www.betterhealth.vic.gov.au/bh
cv2/bhcarticles.nsf/pages/Mental_heal
th_care_plans
Are for people with a mental illness who have
several healthcare professionals working with
them. A care plan explains the support
provided by each of those professionals and
when treatment should be provided. The
doctor will use a care plan to work out what
services are needed, set goals and decide
on the best treatment options
AGENCY
SERVICE
ELIGIBILITY
Services;
Northern Grampians Shire ( Including St
Arnaud)
PHaMS – Personal Helpers and Mentors
Balgartnie Centre
Head office
34 Viewpoint Street
Ararat Vic 3377
Ph.: 5352 6280






Therapy Groups
Stepping Stones
Hearing voices
Kids Family Care ( KFC)
Seniors Program
Carers Support
Psychosocial Rehabilitation
MARCH 2014
Membership to Balgartnie is
free & voluntary
Services Northern Grampians, Ararat
and Pyrenees Shires
AGENCY TYPE
NORTHERN GRAMPIANS SHIRE V3
14
Referral source and Service
intake processes
HEALTH AND WELLBEING SERVICES
Health
Services
(Local
Hospitals)
Stawell Regional Health
Sloane St Stawell Vic 3380
Ph: 5358 8500 fax: 5358 8520
Web: www.srh.org.au/
NORTHERN GRAMPIANS SHIRE V3






MARCH 2014
Social Work & Psychology
Community Health Nursing
District Nursing
Health Promotion
Indigenous Health
Services for individuals,
families and couples – Private
& Free
Service Intake via SRH
Switchboard or via
connectingcare
(SCTT) Referrals from:
 Self /Carer/ Family
 GP’s & other Health
Workers
 Community Workers
Social Work and Counselling
Relationships, family, Parenting
Trauma Counselling
Drug and alcohol issues
Grief and loss counselling
Mental health issues
Services for individuals,
families and couples – Private
& Free
Service Intake via EWHS
Central Intake ph. 5477 22222
or via Connectingcare
(SCTT) Referrals from:
 Self /Carer/ Family
 GP’s & other Health
Workers
 Community Workers
East Wimmera Health Service
St Arnaud Campus
52 North Western Rd St Arnaud 3478
Ph: (03) 5477 2100 Fax: (03) 5477 2131
email: [email protected]
Web: www.ewhs.org.au/





AGENCY TYPE
AGENCY
SERVICE
Medical
Services
Stawell Medical Centre
26 Wimmera St Stawell
Ph: 53581410
Fax 03 5358 4196
Web:
[email protected].
 General Practice care
 General Surgery, Emergency Care and
Occupational Health.
 Visiting Medical Specialist services
 Home Visits
 Pathology
 Family General Practice
Patrick St Family Practice
8-22 Patrick St Stawell
Ph.: 5358 7555
Fax: 5358 1669
Email:





Hours Open
General Gynaecology
Antenatal / Intra Partum Care
Diabetes & Asthma Education
Wound Management
Elderly Care and Palliative Care
8am to 6pm Mon to Friday
8.30am to 1pm Sat & Sun urgent After hours a 24 hour
cover for emergencies Ph: 53581410
Weekdays - 9am – 6pm
Weekend - 9am – 12pm
[email protected]
David Lia Medical Practice
34 Sloane St Stawell
Ph: 5358 1377 Fax: 5358 5090
 General Practice/GP Doctors
15
Weekdays - 8:30am – 6pm
Clinic not open on weekends, however doctors are on
call.
HEALTH AND WELLBEING SERVICES
Medical
Services
Budja Budja Aboriginal Co-operative
+ Medical Clinic
20-22 Grampians Road, Halls Gap VIC
3381
PO Box 66, Halls Gap VIC 3381
Ph: 5356 4751Fax: 5356 4754
E:
[email protected]
rg.au
St Arnaud Medical Centre
66 McMahon St, St Arnaud Vic 3478
Ph: 5495 1766
Fax: 5495 1246
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
GP – General Practice / Doctor
Allied Health
Healthy Kids Check
Aboriginal Health Worker Health Checks
Limited Clinical Transport services
Medications – free prescriptions for Chronic
Conditions if you have a Concession Card or
Pension Card
 Webster Medication Packs and home delivery
service for medications for Stawell and Ararat
members
 Annual Medication reviews by a Pharmacist in the
clinic










Allied Health - Dietetics
General Practice/GP (doctor
Surgery - General
Specialist Surgical - requires referral
GP services – 2.5 to 3.0 days a week, usually Tuesdays
to Thursdays

Mon, Tues, Thurs & Fri 9am -5pm
Wed 9am -1pm
 Saturday and Sunday consultation hours vary
depending on schedule
After Hours Medical Services
 If someone is unwell in the after hours period (that’s from 6pm to 8am Monday to Saturday, 12 noon Saturday
to 8am Monday and 24 hours a day on public holidays) call the after hours GP helpline 1 800 022 222.
 The afterhours GP helpline extends beyond an after hours telephone advice because community callers will
receive accurate medical advice over the phone that assists the caller to make a decision on what is the
best course of care. This is done by:
 Providing information and advice so callers can manage at home
 Providing advice to assist until callers can see a GP
 Identifying whether callers need to go to a local hospital for care
Providing local information about accessing appropriate care and after hours services within the region
PROGRAM TYPE
NAME
SERVICE
ELIGIBILITY
REFERRAL
School
Programs
Department of Education & Early
Childhood Development ( DEECD)
Student Support Services assists children
and young people facing a range of
barriers to learning to achieve their
educational and developmental
potential through the provision of a
Western Network (under school principal
governance) provides the following to
Government schools:

Pychologists

Social Workers
Speech Pathologist
Determined by school,
parent/carer in consultation
with Network Team
Referrals from school to
Student Online Cases System
(SOCS)
16
HEALTH AND WELLBEING SERVICES
range of strategies and specialised
support at individual, group, school
and network levels.
NORTHERN GRAMPIANS SHIRE V3
SWV Region provides Visiting Teacher Service
for hearing, vision, health, mental health,
physical disability, severe and challenging
behaviour, autism spectrum and learning
difficulties.
Primary School Nursing Program provides a
visiting school service.
Secondary School Nursing Program, a schoolbased program with most nurses allocated to
two secondary schools.
Northern Grampians Shire Youth Action
Council (YAC).
Amy Rhodes
Youth and Community Development
Officer
P: 0418 684 787
E: [email protected]
Lauren Dempsey
P: 04355 17102
Aims to undertake advocacy and activities
for youth – Youth events, youth HUB, mental
health services and address the drug and
alcohol culture. The Mental Health Project,
Moving Mountains will run across all schools of
the NGS and will provide engaging and
interactive mental health workshops for all
schools in the Northern Grampians Shire,
delivered by young people,
The in-school sessions will be supported by
subsidised mental health first aid training for
the wider community and mental health
awareness days across the shire
MARCH 2014
Each area has discrete
eligibility criteria which are
available from DEECD SWV
Region Visiting Teacher Team
Leader
Universal statewide health
assessment in Prep - Referral
Service from Years 1 – 6.
Suport provided to allocated
secondary schools including
St Arnaud Secondary School.
Referrals from school to
Student Online Cases System
(SOCS)
Teacher or parent/carer may
refer.
Teacher, parent/carer may
refer or studentsmay self refer
All schools within the Northern
Grampians Shire will receive
these workshops before
August 2014.
Primary- Grade 5 and 6
Secondary- Years 8, 10 and
12.
OTHER MENTAL HEALTH RESOURCES
Grampians
Medicare
Local
Horsham – services Northern
Grampians
Phone: 03 5381 1756
Fax: 03 5381 0313
Address: 148 Baillie St, Horsham
Postal: PO Box 1158, Horsham VIC 3402
[email protected]
http://www.grampiansml.com.au/cb_pages/mental_health.php This link takes you to a wide range of
information on the types of mental health programs that can be accessed through GPs, including Better
Access to Mental Health Initiative which provides Medicare rebates for up to ten individual and ten group
allied mental health services per year. Allied mental health services include;
 Psychological assessment and therapy
 Services provided by clinical psychologists.
 Focused psychological strategies services provided by appropriately qualified GPs and eligible psychologists,
Social workers & occupational therapists.
17
HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
GET Mental health
c/- DAWSON HOUSE, 15 Dawson Street
South, Ballarat, VIC, 3350
03 5364 2977
0419 755 780
www.getmentalhealth.com.au
[email protected]
Get mentalhealth provides mental health group work, education, training and facilitation throughout the
Grampians region.
Suicide Line
Ph: 1300 651 251
http://suicideline.org.au
Free professional, anonymous support, 24 hours a day, seven days a week across Victoria
SANE Australia
SANE Helpline Ph: 1800 187 263
http://www.sane.org/
SANE Australia is a national charity helping all Australians affected by mental illness lead a better life – through
campaigning, education and research.
Beyond Blue – Anxiety & Depression
Ph: 1300 22 4636
http://www.beyondblue.org.au/
Beyondblue’s work is aimed at achieving an Australian community that understands depression and anxiety,
empowering all Australians, at any life-stage, to seek help. Call 24 hours a day, 7 days a week.
Lifeline – Saving Lives
Lifeline Ph: 13 11 14
http://www.lifeline.org.au/
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis
support and suicide prevention services.
Kids Help Line
Ph: 1800 55 1800
http://www.kidshelp.com.au/
Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by
phone, email and over the web.
Mensline Australia
Ph: 1300 78 99 78 Available 24/7
http://www.mensline.org.au
Mensline Australia is a professional telephone and online support, information and referral service, helping men
to deal with relationship problems in a practical and effective way.
Accessing Mental Health Services
http://www.health.vic.gov.au/mentalh
ealth/services/index.htm
Victorian Government Health information
Headspace
The National Youth Mental Health
Foundation
http://www.headspace.org.au/
Helps young people, aged 12 -25, who are going through a tough time, can get health advice, support and
information from headspace on general health, mental health and counselling.
18
HEALTH AND WELLBEING SERVICES
NORTHERN GRAMPIANS SHIRE V3
MARCH 2014
eheadspace
Ph: 1800 650 890
https://www.eheadspace.org.au/
eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat,
email or speak on the phone with a qualified youth mental health professional.
Children of Parents with a Mental Illness
(COPMI)
http://www.copmi.net.au/
COPMI is a national initiative that develops information for parents, their partners, carers, family and friends in
support of children. This information complements online training courses developed by COPMI for professionals
to support families either individually or through community services and programs
The Mental Health Foundation of
Australia
Ph: 9427 0406
http://www.mentalhealthvic.org.au
The Mental Health Foundation of Australia (Victoria) is an organisation of professionals, sufferers, families of
sufferers, related organisations concerned with mental health. It aims to educate and advocate for change.
http://www.betterhealth.vic.gov.au
Better Health Channel (BHC) provides health and medical information that is quality assured, reliable, up to
date, easy to understand, regularly reviewed and locally relevant. BHC does not have any advertising or
sponsorship and is fully funded by the State Government of Victoria.
19