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求人情報
マネージャーレベル
ポジション名
Project Manager, Service Engineering and Transformation
企業名
アメリカン・エキスプレス・インターナショナル, Inc.
掲載開始・更新
2016-04-13 / 2016-04-14
職　種
カスタマーサービス - コールセンター管理/オペレータ管理
カスタマーサービス - カスタマーサービス/カスタマーサポート
コンサルティング - ビジネスコンサルティング
業　種
クレジット・信販
アジア日本東京都
勤務地
*This position belongs to American Express Japan Co., Ltd.
仕事内容
This position is responsible for leading a team of professionals in the delivery of projects for American
Express Global Servicing Network. The focus of this role is on the improving economics and
efficiency of operational processes within the inbound functions.
Responsibilities include partnering with the functional process owners to create a long-term strategy
and roadmap through various initiatives. This entails leading cross functional projects aimed at
improving cost and quality.
A strong focus on process optimization/ engineering is required as well as superior relationship
building and thought leadership skills.
Reporting to Director NEO and leading a small team of Project Analysts
Mandatory skills:
- Excellent written/ oral communication skills , the candidate must be proficient in English and
Japanese languages (mandatory written and spoken professional level);
- Project Management experience at senior level with preferably proven qualifications and / or
experience of Prince2, Six Sigma and / or LEAN
応募条件
The successful candidate will:
• Be accountable for implementing Business process improvements to enhance efficiencies, quality
and customer experience in support of our card member.
• Deliver internal efficiency opportunities, primarily through Process improvement but also with a view
to defect and bad demand elimination, efficient demand management and first contact resolution.
• Lead and drive process configuration projects, locating work in the most appropriate locations which
align to World Service global footprint and servicing strategies.
• Be responsible for creating new ideas and opportunities to drive positive reengineering and
customer experience outcomes, to form part of their own or the wider teams’ project pipeline.
• Be responsible for the delivery of a portfolio of projects in support of organizational objectives,
through personal project leadership as well as support and oversight of local Project analyst (s)
resource(s).
• Coach a small team who will be working with this individual, directly or indirectly in delivering a
portfolio of projects.
• Develop and maintain strong working relationships with Business Partners and with other key
stakeholders.
英語能力
ビジネス会話 (TOEIC 735-860)
日本語能力
ネイティヴレベル
年　収
日本・円 900万円〜 1100万円
給与に関する説明
社会保険完備
交通費全給
休　日
完全週休2日制（土・日・祝祭日）
有給休暇
最寄り駅
JR中央線　荻窪駅　徒歩5分
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