Title Author(s) マイナンバー制度の成功要因とは : 利用者の満足度要因を用いた 分析 渡邊, 真治 Editor(s) Citation Issue Date URL 人間科学 : 大阪府立大学紀要. 10, p.67-86 2015-03-20 http://hdl.handle.net/10466/14438 Rights http://repository.osakafu-u.ac.jp/dspace/ 人間科学：大阪府立大学紀要10（2014），67−86（2015年3月刊行） ࣐ࢼࣥࣂ࣮ไᗘࡢᡂຌせᅉࡣ 1 ̿⏝⪅ࡢ‶㊊ᗘせᅉࢆ⏝࠸ࡓศᯒ̿ Ώ㑔┿ 㸯㸬ࡣࡌࡵ 2013 ᖺ 6 ᭶ࠊᏳಸෆ㛶ࡢሗ㏻ಙᢏ⾡㸦IT㸧ᡓ␎ࡀⓎ⾲ࡉࢀࡓࠋIT ᡓ␎ࡣᏳ ಸෆ㛶ࡢᨻ⟇ࠕ3 ᮏࡢ▮ࠖࡢ୰ࡢᡂ㛗ᡓ␎ࡢᰕ࡛࠶ࡿࠋIT ࡼࡗ࡚ࣀ࣮࣋ࢩࣙࣥ ࡢㄏⓎࠊࢧ࣮ࣅࢫ⏘ᴗࡢ⏕⏘ᛶྥୖࠊዪᛶࡸ㧗㱋⪅➼ࡢ㞠⏝ಁ㐍➼ࡢ࠶ࡽࡺࡿ㡿ᇦ ࡛ࡢά⏝ࢆ㐍ࡵࡼ࠺ࡋ࡚࠸ࡿࠋ ࡋࡋࠊᨻᗓࡀ IT ᡓ␎ࢆ㔜どࡋࡓࡢࡣᅇࡀึࡵ࡚࡛ࡣ࡞࠸ࠋΏ㑔(2012)࡛ࡶ ᣦࡋࡓࡼ࠺ࠊIT ᇶ┙ᩚഛࢆ㔜どࡋࡓ 2001 ᖺࡢ e-Japan ᡓ␎ࠊIT ά⏝ࢆ㔜 どࡋࡓ 2003 ᖺࡢ e-Japan ᡓ␎ϩࠊ࠸ࡘ࡛ࡶࡇ࡛ࡶ IT ࡢᜠᜨࢆཷࡅࡿࡇࡀ࡛ ࡁࡿࡇࢆ┠ⓗࡋࡓ 2006 ᖺࡢ IT ᪂ᨵ㠉ᡓ␎ḟࠎ IT ᡓ␎ࡀฟࡉࢀࡓࡀࠊ ࡢ IT ᡓ␎ࡶᙜึࡢ┠ⓗࢆ㐩ᡂ࡛ࡁ࡚࠸ࡿࡣゝ࠸ࡀࡓ࠸ࠋ Ᏻಸෆ㛶ࡢ IT ᡓ␎࡛ࡣࠊࡲ࡛ࡢ IT ᡓ␎ࢆ௨ୗࡢࡼ࠺ホࡋ࡚࠸ࡿࠋ ᚑ᮶ࡢᡓ␎ࡣࠊIT ά⏝ࢆᙉㄪࡋࡘࡘࡶࠊIT ࣭IT ά⏝࠸࠺ྡ┠ࡔ ࡅ࡛ࠊ⏝⪅ࢽ࣮ࢬࢆ༑ศᢕᥱࡏࡎࠊ⤌⧊ࢆ㉸࠼ࡓᴗົᨵ㠉㸦BPR㸧ࢆ⾜ ࢃ࡞ࡗࡓࡇ࡛ࠊIT ࡢ౽ᛶࡸຠ⋡ᛶࡀⓎ࡛ࡁ࡞࠸ࡶࡢ࡞ࡗࡓࠋ [ୡ⏺᭱ඛ➃ IT ᅜᐙ㐀ᐉゝ p.2 ࡼࡾ] ᮏㄽᩥ࡛ࡣࠊ⏝⪅ࡢࢽ࣮ࢬ࠶ࡗࡓ౽ᛶࡢ㧗࠸ IT ᡓ␎ࡣࡢࡼ࠺࡞ࡶࡢ ࡛࠶ࡿࡢࠊTAM(Technology Acceptance Model)ࡸ IS Success ࣔࢹࣝ࡞ࡢ ⏝⪅ࡢ‶㊊ᗘࢆ⪃៖ࡋࡓࣔࢹࣝࡢᯟ⤌ࡳ࡛⪃ᐹࢆ⾜࠸ࠊ᪥ᮏࡢ⎔ቃ࠾ࡅࡿ IT ά⏝ࡢ㜼ᐖせᅉࢆゎ᫂ࡍࡿࠋ ࡑࡢ㝿ࠊ ᾏእ࡛ࡢᡂຌ᪥ᮏࡢ⌧≧ࡢẚ㍑ࢆ⾜࠺ࠋ ࡑࡋ࡚ࠊ⌧ᅾ㐍ࡵࡽࢀ࡚࠸ࡿ࣐ࢼࣥࣂ࣮ไᗘࡢᡂຌせᅉࡘ࠸᳨࡚ウࢆ⾜࠺ࠋ 1 ᮏㄽᩥࡣࠊ ⌧௦ࢩࢫࢸ࣒⛉Ꮫᇦ▱㆑ሗࢩࢫࢸ࣒Ꮫ㢮ࡢඹ㏻⛉┠ࠕሗࢧࢫࢸࢼࣅࣜࢸࠖ ᑓ㛛⛉┠ࠕሗᢏ⾡ᴗάື࡛ࠖⴭ⪅ࡢ⾜ࡗࡓᤵᴗࡑࢀᑐࡍࡿᏛ⏕ࡽࡢពぢࡢᅇ⟅ࢆ ࡶࡋ࡚࠸ࡿࠋάⓎ࡞ពぢࢆฟࡋ࡚ࡃࢀࡓཷㅮ⏕ឤㅰࡍࡿࠋ 1 68 渡邊 真治 㸰㸬ศᯒ⏝࠸ࡿࣔࢹࣝࡢᯟ⤌ࡳ ᛶ ⏝ ▱ぬ᭷ ᐇ㝿䛾 ⏝ ពྥ ⏝ ▱ぬ䛔䜔䛩䛥 ᅗ㸯7$07HFKQRORJ\$FFHSWDQFH0RGHOฟᡤ㸸:L[RP TAM(Technology Acceptance Model)ࡣ▱ぬ᭷⏝ᛶ(ࢩࢫࢸ࣒࠺ࡇࡼࡗ࡚ ࣃࣇ࢛࣮࣐ࣥࢫࡀྥୖࡍࡿಙࡌࡿ⛬ᗘ) ▱ぬ࠸ࡸࡍࡉ(ࢩࢫࢸ࣒࠺ࡇࡀ ≀ⓗᚰⓗດຊࢆ㍍ῶࡍࡿಙࡌࡿ⛬ᗘ) ࡀែᗘࢆ㏻ࡋ࡚⾜Ⅽពྥᙳ㡪ࡍࡿ⪃࠼ ࡚࠸ࡿࠋࡇࡢࣔࢹࣝᏛ⩦ᐜ᫆ᛶ࡞ࡢᵝࠎ࡞ኚᩘࡀ㏣ຍࡉࢀࡓࡶࡢࡀᏑᅾࡋ࡚࠸ ࡿࠋ IS Success ࣔࢹࣝࡣࠊࢩࢫࢸ࣒ࡢ㉁ࡸሗࡢ㉁ࡀࢩࢫࢸ࣒⏝(ពྥ) ࡸ‶㊊ᗘ ᙳ㡪ࡋࠊ᭱⤊ⓗಶேࡸ⤌⧊ࡢࣥࣃࢡࢺ࡞ࡿࣔࢹ࡛ࣝ࠶ࡿࠋ ಶேࡸ⤌⧊ ࡢࣥࣃࢡࢺࡢྲྀࡾ᪉ࡼࡗ࡚ከࡃࡢࣔࢹࣝࡀᏑᅾࡋ࡚࠸ࡿࠋ Delone (2003)ࡣࢧ ࣮ࣅࢫࡢ㉁ࢆ㏣ຍࡋࠊࣥࣃࢡࢺࢆ⣧౽┈ࡋࡓᣑᙇࢆ⾜ࡗ࡚࠸ࡿࠋ ࡇࢀࡽࡢࣔࢹ࡛ࣝࡣ IT ࡢ▱ぬ᭷⏝ᛶࡸ IT ‶㊊ᗘࡀ IT ⏝(ពྥ)ᙳ㡪ࢆ࠼ ࡿ⪃࠼࡚࠸ࡿࠋࡘࡲࡾࠊ⏝⪅ IT ࡢ᭷⏝ᛶࡸ‶㊊ᗘࢆឤࡌ࡚ࡶࡽ࠺ࡇࡀ࡛ ࡁࡿ࠺ࡀ IT ࡢά⏝ࡢ㘽࡞ࡿࠋ EDT(Expectancy Disconfirmation Theory) ࡼࢀࡤࠊ‶㊊ᗘࡣᮇᚅ▱ぬࡉࢀ ࡓࣃࣇ࢛࣮࣐ࣥࢫࡢࢠࣕࢵࣉᙳ㡪ࢆཷࡅࡿࠋࡲࡓࠊ⊁㔝(1984)ࡀᣦࡋ࡚࠸ࡿ ࡼ࠺ࠊᐈほⓗ࡞≀⌮ⓗ㊊≧ἣほⓗ࡞‶㊊ᗘࡣᚲࡎࡋࡶ୍ඖⓗ࡞㛵ಀ(㊊ࡉ ࢀࢀࡤ‶㊊ࠊ㊊࡞ࡽ‶)࡛ࡣ࡞࠸ࠋ㊊ࡉࢀࡿ‶㊊ࡔࡀ㊊࡛࠶ࡗ࡚ࡶࡋ ࡓ࡞࠸ཷࡅྲྀࡽࢀࡿ(㨩ຊⓗ)ࠊ㊊ࡉࢀ࡚ᙜࡓࡾ๓ࠊ㊊࡞ࡽ‶ࢆᘬࡁ㉳ 2 マイナンバー制度の成功要因とは 69 䝅䝇䝔䝮䛾㉁ ⏝ ⏝ ពྥ ሗ䛾㉁ ⣧౽┈ 䝴䞊䝄䞊‶㊊ 䝃䞊䝡䝇䛾㉁ ᅗ㸰 ,66XFFHVVࣔࢹࣝ ฟᡤ'HORQH ࡇࡍ(ᙜࡓࡾ๓)ሙྜࡶ⪃࠼ࡽࢀࡿࠋ ຊ(1998)ࡣሗࢩࢫࢸ࣒ࡢ‶㊊ᗘせᅉࢆࠊ᭷ຠᛶࠊຠ⋡ᛶࠊಙ㢗ᛶࠊᏳᛶࠊಖ Ᏺᛶࠊᶵ⬟ᛶࠊ᧯సᛶ(ᢅ࠸ࡸࡍࡉ)ࠊ᫂░ᛶ(ࢃࡾࡸࡍࡉ)ศࡅ࡚ࠊሗࢩࢫࢸ࣒ ࡢࢫࢸ࣮ࢡ࣍ࣝࢲ࣮ࡈࡢရ㉁せồࡀᙜ࡚ࡣࡲࡿࡢศᯒࢆ⾜ࡗࡓࠋศᯒࡢ⤖ ᯝࠊ⟶⌮⫋ࡸ⌧ሙ⏝⪅ࡼࡗ࡚ࠊ୍ඖⓗᙜࡓࡾ๓ឤࡌࡿ‶㊊せᅉᕪࡀ⏕ࡌ ࡚࠸ࡿࡇࡀุ᫂ࡋࡓࠋ 㯮㡲(2013)ࡣࠊ࣮ࣘࢨࣅࣜࢸ(࠸ᡭ)ࡢศᯒ࡛ࠊ‶㊊ᗘࡣຠ⋡(࣮ࣘࢨࡀ┠ ᶆࢆ㐩ᡂࡍࡿ㝿ࠊṇ☜ࡉᛶ㈝ࡸࡋࡓ㈨※)ࡸ᭷ຠᛶ(࣮ࣘࢨࡀᣦᐃࡉࢀࡓ ┠ᶆࢆ㐩ᡂࡍࡿୖ࡛ࡢṇ☜ࡉࠊᛶ)ࠊࡑࡢࡢရ㉁≉ᛶ(ಙ㢗ᛶࠊᏳᛶࠊಖᏲ ᛶࠊ㈝⏝ࠊᛶ)ࡸほⓗ≉ᛶ(ᴦࡋࡉࠊᛌ㐺ࡉࠊᑂ⨾ᛶࠊឡ╔ឤࠊືᶵࡅࠊ౯ ್ほ)ࡀᙳ㡪ࡍࡿ⪃࠼࡚࠸ࡿࠋ᭷ຠᛶࡣ࣮ࣘࢸࣜࢸ(ᶵ⬟ࠊᛶ⬟)ࠊࢫ࣮ࣔࣝ ࣮ࣘࢨࣅࣜࢸ(ࢃࡾࡸࡍࡉࠊᢅ࠸ࡸࡍࡉ)ࡀᙳ㡪ࡍࡿࠋࡇࢀࡣࠊຊ(1998)ࡢ‶㊊ ᗘせᅉ㓞ఝࡋ࡚࠸ࡿࠋ ࡇࢀࡽࡢ㆟ㄽࢆᩚ⌮ࡍࡿࠊ᭷ຠᛶ(᭷⏝ᛶ)ࡣ‶㊊ᗘࢆ㧗ࡵ࡚ࢩࢫࢸ࣒⏝ពྥ ࡘ࡞ࡀࡿࠋࡓࡔࡋࠊ࣮ࣘࢸࣜࢸ(ᶵ⬟ࠊᛶ⬟)ࡸࢫ࣮࣮ࣔࣝࣘࢨࣅࣜࢸ(ࢃ ࡾࡸࡍࡉࠊᢅ࠸ࡸࡍࡉ)࡞ࡢရ㉁せᅉࡀࠊ᭷ຠᛶࢆ▱ぬࡍࡿࡓࡵᚲせ࡛࠶ࡿࡀࠊ ࢩࢫࢸ࣒ࢆ⏝ࡍࡿᴦࡋࡉ࡞ࡢほⓗ≉ᛶࡶ㓄៖ࡍࡿᚲせࡀ࠶ࡿࠋ 3 70 渡邊 真治 ᪥ᮏእᅜࡢ㟁Ꮚᨻᗓࡢရ㉁≉ᛶほⓗ≉ᛶࡢẚ㍑ࢆ⾜࠸ࠊ᪥ᮏࡢ㟁Ꮚᨻᗓ ᚲせ࡞せᅉࢆ᫂☜ࡍࡿࠋ ᭷ຠᛶ ‶㊊ᗘ ែᗘ㻔ពྥ㻕 ⏝ ≉ ရ㉁ ᛶ ≉ ほⓗ ᛶ ᅗ㸱 ศᯒ⏝࠸ࡿࣔࢹࣝ≉ᛶ 㸱㸬ୡ⏺ࡢඛ㐍㟁Ꮚᨻᗓ ⾲㸯ࡣୡ⏺⤒῭ࣇ࢛࣮࣒ࣛࡀẖᖺⓎ⾜ࡋ࡚࠸ࡿࠕThe Global Information Technology Report(GITR) 2014 ࡛ࠖ ศᯒ ࡉࢀ ࡚࠸ ࡿ Networked Readiness Index(NRI) ࡢ㡰ࢆᮏㄽᩥ࡛ྲྀࡾୖࡆࡿᅜࢆ୰ᚰᩚ⌮ࡋࡓࡶࡢ࡛࠶ࡿࠋ NRI ࡣࠊ ⎔ቃせᅉ࡛࠶ࡿࣞࢹࢿࢫ(ࣥࣇࣛࠊ್ࡈࢁឤࠊᢏ⬟)ά⏝(ಶேࠊࣅࢪࢿࢫࠊ ᨻᗓ)ࡀࢻࣛࣂ࣮࡞ࡗ࡚ࠊ♫ࡸ⤒῭ᙳ㡪ࢆ࠼࡚࠸ࡿࡇࢆ⥲ྜⓗホ౯ࡍ ࡿ ᣦ ᶆ ࡛ ࠶ ࡿ ࠋ ⾲ 㸯 ࡢ ୰ ࡢ ᨻ ᗓ ⏝ ࡣ ࠊ (1) ᑗ ᮶ ࡢ ᨻ ᗓ ࣅ ࢪ ࣙ ࣥ ࡢ ICT(Information and Communication Technology) ࡢ㔜せᛶࠊ(2)ᨻᗓࡢ࢜ࣥࣛ ࣥࢧ࣮ࣅࢫᣦᶆࠊ(3)ICT ᥎㐍࠾ࡅࡿᨻᗓࡢᡂຌࠊࢆࡶィ ࡋࡓࡶࡢ࡛࠶ࡿࠋ ᪥ᮏࡢయ㡰ࡣ๓ᖺࡢ 2013 ᖺࡼࡾࡶୖ᪼ࡋ࡚࠸ࡿ(21 э16 )ࠋࡲࡓࠊࣅࢪ ࢿࢫ⎔ቃࠊᢏ⬟ࠊಶே⏝ࠊࣅࢪࢿࢫ⏝ࠊ⤒῭ࡢࣥࣃࢡࢺࢆ㝖࠸ࡓ㡯┠࡛ࣛ ࣥࢡࡀୖ᪼ࡋ࡚࠸ࡿࠋ ᪥ᮏࡢ㡰ࡀୖ࡛ࡣ࡞࠸⌮⏤ࡣࠊ㧗ᡤᚓᅜࡢᖹᆒࡼࡾࡶࣅࢪࢿࢫ࣭ࣀ࣮࣋ࢩ ࣙࣥ⎔ቃࡀᝏ࠸ࡇ࡛࠶ࡿࠋࡇࡢ㡯┠ࡢෆヂࢆぢࡿࠊ㛤ᴗせࡍࡿ᪥ᩘࠊ㛤ᴗ せࡍࡿᡭ⥆ࡁᩘࠊἲே⛯⋡࡞ࡀ㊊ࡏ࡞ࡗ࡚࠸ࡿࡇࡀࢃࡿ3ࠋࡇࢀࡽࡢせ ᅉࡣࠊᨻᗓ㒊㛛ࡢ㠀ຠ⋡ࡸつไࡢᙳ㡪ࡀࡁ࠸ࠋ 2㟁Ꮚᨻᗓࡣ⾜ᨻᙜᒁࡀಖ᭷ࡍࡿᩥ᭩,ሗࢆᕷẸࡸᴗᑐࡋ࡛࢜ࣥࣛࣥᥦ౪ࡋ,ᕷẸࡶ࢜ ࡛ࣥࣛࣥࡉࡲࡊࡲ࡞ᒆࡅฟࢆ⾜࠺࡞, ࣮࣌ࣃ࣮ࣞࢫࡢ⾜ᨻࡢᙧែࢆࡉࡍࠋ 3 ᒸ⏣(2013)ࡼࡿࠊ᪥ᮏࡢ㉳ᴗࡢࡋࡸࡍࡉࣛࣥ࢟ࣥࢢࡣ 185 ࢝ᅜ୰ 114 ࡛࠶ࡿࠋ㛤ᴗࢥࢫ ࢺࠊ㛤ᴗせࡍࡿ᪥ᩘࠊ㛤ᴗせࡍࡿᡭ⥆ࡁᩘࡀᅜẚࡋ࡚ከ࠸ࡇࡀ♧ࡉࢀ࡚࠸ࡿࠋ 4 マイナンバー制度の成功要因とは 71 ⾲㸯 1HWZRUN5HDGLQHVV,QGH[࡛ࡢ㡰 㡰 ᅜྡ 㻝 䝣䜱䞁䝷䞁䝗 㻞 䝅䞁䜺䝫䞊䝹 㻟 䝇䜴䜵䞊䝕䞁 㻼㼛㼘 㻮㼡㼟㻝 㻵㼚㼒㼞㼍 㻭㼒㼒㼛㼞㼐 㻿㼗㼕㼘㼟 㻵㼚㼐㼕㼢 㻮㼡㼟㻞 㻳㼛㼢 㻔㻝㻕 㻔㻞㻕 㻔㻟㻕 㻱㼏㼛㼚 㻿㼛㼏㼕㼍㼘 㻟 㻥 㻝 㻝㻤 㻝 㻢 㻞 㻤 㻝㻢 㻣 㻝㻢 㻝 㻣 㻝 㻢 㻣 䜰䝯䝸䜹ྜ⾗ᅜ 㻞㻞 㻝 㻝㻡 㻝㻢 㻟 㻠㻢 㻝㻜 㻞 㻞㻝 㻝㻜 㻝 㻝㻡 㻟 㻝 㻟 㻝 㻠 㻣 㻝㻝 㻝㻢 㻝㻜 㻢 㻞 㻝 㻝㻜 㻣 㻠 㻞㻝 㻟㻞 㻝㻤 㻥 㻝㻝 㻟㻥 㻝 㻞㻤 㻥 㻝㻞 㻥 ⱥᅜ 㻝㻜 㡑ᅜ 㻡 㻠㻞 㻝㻜 㻞㻜 㻝㻡 㻝㻟 㻣㻥 㻡㻣 㻞㻤 㻟㻝 㻤 㻥 㻝㻣 㻝㻜 㻝㻣 㻟㻣 㻟 㻝㻡 㻠 㻟㻥 㻝 㻝㻠 㻝㻠 㻣 㻥 㻞 㻝㻟 䝕䞁䝬䞊䜽 㻝㻠 ྎ‴ 㻝㻥 㻟㻠 㻝㻤 㻠 㻞㻜 㻡 㻞㻥 㻡㻟 㻝㻤 㻝㻠 㻟 㻞㻤 㻣 㻝㻠 㻞㻢 㻠㻤 㻝㻟 㻡㻜 㻝㻢 㻝㻞 㻙 㻝㻝 㻝㻢 㻝㻞 㻞㻠 㻢 㻝㻢 ᪥ᮏ 㻝㻢 㻠㻜 㻞㻝 㻡㻠 㻞㻥 㻝㻢 㻠 㻞㻞 㻞㻤 㻝㻝 㻞㻟 㻥 㻠㻡 ⎔ቃ Pol:ᨻࠊBus1:ࣅࢪࢿࢫ㺃ࣀ࣮࣋ࢩࣙࣥ gov’t Procurement:ඛ➃ IT 〇ရࡢᨻᗓㄪ㐩 ࣞࢹࢿࢫ infra:ࣥࣇࣛ Afford:್ࡈࢁឤ Skill:ᢏ⬟ ⏝ Indiv:ಶே⏝ Bus2:ࣅࢪࢿࢫ⏝ Gov:ᨻᗓ⏝ 㸦 㸧ࡣᨻᗓ⏝ࡢෆヂࡢ㡰ࢆ♧ࡋ࡚࠸ࡿ ࣥࣃࢡࢺ Econ:⤒῭ Social:♫ gov’t efficiency:ICT ࡼࡿᨻᗓࡢࢧ࣮ࣅࢫᨵၿ ♫ࡢᇶ┙࡛࠶ࡿᨻᗓ㒊㛛ࡀ㠀ຠ⋡࡛࠶ࡿẸ㛫㒊㛛ࡢ㊊ࢆᘬࡗᙇࡿࡇ࡞ࡿࠋ ࡇࡢ⥲ྜࣛࣥ࢟ࣥࢢ࡛᪥ᮏࡼࡾࡶୖධࡗ࡚࠸ࡿᅜࡢ୰࡛ࠊIT ࡢᨻᗓ⏝ࡢ 㡰ࡀ㧗࠸㡑ᅜ(3 )ࡇࡢࣛࣥ࢟ࣥࢢ࡛ࡣୖ࡛ࡣ࡞࠸ࡀࡑࡢྲྀ⤌ࡀὀ┠ࡉࢀ࡚ ࠸ࡿࢹ࣐࣮ࣥࢡ(26 )ࡢᨻᗓሗࢩࢫࢸ࣒ࡢ≉ᚩࢆ๓❶࡛⪃ᐹࡋࡓࢩࢫࢸ࣒ရ㉁≉ ᛶࠊほⓗ≉ᛶࡢほⅬࡽศᯒࡍࡿࠋ 㡑ᅜ 㡑ᅜࡢேཱྀࡣ᪥ᮏࡢ⣙༙ศࡔࡀᖺ㛫ࢩࢫࢸ࣒ࢥࢫࢺࡣ᪥ᮏࡢ 1/44 ࡛࠶ࡿ4ࠋඖࠎ 㡑ᅜࡣṔྐⓗ⤒⦋ࡀ࠶ࡗ࡚᪥ᮏᘧࡢ⾜ᨻࢩࢫࢸ࣒(ఫẸࡢ⏦࿌ࡼࡗ࡚ືࡃ⏦ㄳ ⩏)ࡀᑟධࡉࢀ࡚࠸ࡓࠋ├Ὀហ⤫㡿ࡢࠊሗࢩࢫࢸ࣒ࢆ୰ኸࡀ⟶⌮ࡍࡿࡼ࠺ ࡋࠊᆅ᪉⮬య༢࡛ࢩࢫࢸ࣒㛤Ⓨࢆ⾜ࢃ࡞࠸ࡼ࠺࡞ࡗࡓࠋࡑࡢࡓࡵࠊᨻᗓ㒊㛛 㛫࡛ࡢሗ㐃ᦠࡀྲྀࡾࡸࡍࡃࠊᘬ㉺ࡋ୍ᣓࢧ࣮ࣅࢫ(ᗣಖ㝤ࠊᅜẸᖺ㔠ࠊᅜ⛯ࠊ㞠 ⏝ಖ㝤ࠊᘓ⠏≀ࠊᜠ⤥ࠊ⮬ື㌴Ⓩ㘓ࠊ㐠㌿චチࠊ༳㚷ሗࠊඣ❺ࡢ㌿Ꮫᡭ⥆ࡁࡀ୍ ᣓ㐃ື)࡞ࡀྍ⬟࡞ࡗࡓࠋ⾜ᨻࢩࢫࢸ࣒ࡶࠊ୍ேࡦࡾࡢᅜẸᑐࡋ࡚ᡭᙜࡢཷ ⤥ࡸ⏦ㄳࡢ⥾ࡵษࡾ࡞ࢆ⾜ᨻࡽணࡵ▱ࡽࡏࡿࠕࣉࢵࢩࣗᆺࠖኚ᭦ࡉࢀࡓࠋ e-Japan ᡓ␎ࡢࡢ᪥ᮏࡢࡼ࠺ఱ࡛ࡶ࢜ࣥࣛࣥࡍࡿࡢ࡛ࡣ࡞ࡃࠊሗࡢຠ 4⮬యᅜ㝿༠(2010)ࡢࢹ࣮ࢱࢆࡶヨ⟬ࠋ 5 72 渡邊 真治 ᯝ(ఫẸ‶㊊ᗘ࡞)ࡢ㧗࠸ࡶࡢࡔࡅ⤠ࡗ࡚ࢩࢫࢸ࣒ࡍࡿഴྥ࠶ࡿࠋ ࡲࡓࠊࢯ࢘ࣝᕷࡢỤ༡༊ࡣ 2006 ᖺࡽࢣ࣮ࣈࣝࢸࣞࣅࡢᑓ⏝ࣜࣔࢥࣥ㟁Ꮚᨻ ᗓ࣎ࢱࣥࢆ㓄⨨ࡋ࡚ࠊせ࡞ᨻ⟇ࢆỴࡵࡿࡣఫẸࡀཧຍ࡛ࡁࡿ⤌ࡳࢆᑟධࡋ ࡓࠋࡇࡢࢩࢫࢸ࣒ᑟධ࠶ࡓࡗ࡚ࠊᐇ₇ࠊㄝᚓࠊ༠㆟ࡼࡿ⾜ᨻഃᕷẸࡢྜព ᙧᡂࡀࡽࢀ࡚࠸ࡿࠋ ࢹ࣐࣮ࣥࢡ ࢹ࣐࣮ࣥࢡࡣ᪥ᮏࡢ⣙ 9 ศࡢ 1 ࡢ㠃✚ 560 ேࡀఫࢇ࡛࠸ࡿ(2013 ᖺⅬ)ࠋ㈈ ᨻ༴ᶵ㧗㱋ࡢᑐᛂ⟇ࡋ࡚㟁Ꮚᨻᗓࢆ୰ᚰࡋࡓ ICT ⏝ࢆ᥎㐍ࡋ࡚࠸ࡿࠋ 2007 ᖺ 1 ᭶ࡽ୍ඖ❆ཱྀᶵ⬟࡛࠶ࡿᕷẸ࣏࣮ࢱࣝࠕBorger.dkࠖࡀ㛤タࡉࢀࠊ2008 ᖺ 10 ᭶ࡣ⏝⪅ࡢどⅬ❧ࡗࡓ࢝ࢫࢱ࣐ࢬᶵ⬟ࡀ㏣ຍࡉࢀࡓࠋࡑࡢࡓࡵࠊ㟁 Ꮚ⾜ᨻࢧ࣮ࣅࢫࡢ㧗࠸ಶே⏝⋡(67%)㧗࠸‶㊊ᗘ(93%)ࢆࡶࡓࡽࡋ࡚࠸ࡿࠋࡓࡔ ࡋࠊ࣭࢜ࣥࣛࣥࢭࣝࣇࢧ࣮ࣅࢫࡢ⩏ົࡀ㐍ࡵࡽࢀ࡚࠾ࡾࠊ2014 ᖺ࣏࣮ࢱ࡛ࣝ ࡢ㟁Ꮚ࣓࣮ࣝࡢ⩏ົࠊ2015 ᖺࡲ࡛᭩㢮ࡢ㟁Ꮚࡀ㐍ࡵࡽࢀ࡚࠸ࡿࠋࡑࡢࡓ ࡵࠊᨻᗓࡀ↓ᩱࡢㅮ⩦ࢆࡉࢇ㛤ㅮࡋ࡚࠸ࡿࠋ࢜ࣥࣛࣥࢧ࣮ࣅࢫࡢච㝖ࢆཷࡅ ࡿࡓࡵࡣࠊᑂᰝࢆཷࡅࡿᚲせࡀ࠶ࡿࠋࡓࡔࡋࠊ㧗㱋⪅ᅋయࡣ㟁Ꮚᨻᗓ㈶ᡂࡢ ពྥࢆ♧ࡋ࡚࠸ࡿࠋࡘࡲࡾࠊ⏝⪅ࡢྜពᙧᡂࡀ࡛ࡁ࡚࠸ࡿࡇ࡞ࡿࠋ 㟁Ꮚᨻᗓ࡛ࡣࠕ⡆₩ࡉ (ࢫࢸ࣮ࢡ࣍ࣝࢲ࣮ࡗ࡚⡆༢࡞᪉ἲ࡛⏝࡛ࡁࡿ)ࠖ, ࠕຠ⋡ᛶ (㈝⏝ᑐຠᯝࡀ㧗࠸)ࠖ,ࠕ୍㈏ᛶ (⤌⧊ࡢቨࢆ㉺࠼ࡓ୍㈏ࡋࡓ㟁Ꮚᨻᗓࢩࢫ ࢸ࣒)ࠖ ࡢ 3 Ⅼࢆ㔜どࡋ࡚࠸ࡿࠋ ࡲࡓࠊ⏝⪅ࢆྵࡵࡓࢫࢸ࣮ࢡ࣍ࣝࢲ࣮ࡀࢩࢫࢸ࣒㛤Ⓨࡸホ౯࡞ཧຍ࡛ࡁࡿ ⤌ࡳࢆᑟධࡋ࡚࠸ࡿࠋཧຍ⪅ࡢᡂᯝ≀ࡢ࠸ࡸࡍࡉ࣭ᶵ⬟ᛶ࣭ඛ㐍ᛶࡘ࠸࡚࣍ ࣮࣒࣮࣌ࢪୖ࡛⏝⪅ホ౯ࡋ࡚ࡶࡽ࠸ᨻᗓࡀඃ⚽⪅ࢆ⾲ᙲࡍࡿヨࡳࡀ⾜ࢃࢀ࡚࠸ ࡿࠋ ௨ୖࡢ㸰ᅜ௨እ࡛ࡶࠊḢㅖᅜ(ࣇࣥࣛࣥࢻࠊࢫ࢙࣮࢘ࢹࣥ)ࡣ㐲㝸ᆅ࡛ࡶබඹ ࢧ࣮ࣅࢫࡀཷࡅࡽࢀࡿࡼ࠺ࡍࡿ࠸࠺ᆅ⌮ⓗၥ㢟ゎỴࠊࢩ࣏࣮ࣥ࢞ࣝ࡞ࡢ㈨※ ࡀ࡞࠸ᅜ࡛ࡣ IT ࢆ㥑ࡋࡓேᮦ⫱ᡂ┠ⓗࡣᵝࠎࡔࡀࠊᅜࡣࡑࡢࡓࡵࡢ IT ᇶ┙ࢆ ᥦ౪ࡋ࡚࠸ࡿࠋ 6 マイナンバー制度の成功要因とは 73 㟁Ꮚᨻᗓඛ㐍ᅜࡢඹ㏻せᅉ ࡇࡢ 2 ᅜࡢࡽࡣࠊ(1)ࢩࢫࢸ࣒ࢆᑟධࡍࡿホ౯ᇶ‽ࡀ᫂☜ࠊ(2)ࢫࢸ࣮ࢡ࣍ ࣝࢲ࣮࡛࠶ࡿ⏝⪅ࡢ౽ᛶࡀ㏣ồࡉࢀ࡚࠸ࡿࠊࡇࡀࢃࡿࠋ ୕⳻⥲ྜ◊✲ᡤ(2008)ࡣࡇࢀࡽࡢ㟁Ꮚᨻᗓᡂຌᅜ࡛ࡢඹ㏻㡯ࡋ࡚௨ୗࡢ 3 Ⅼ ࢆᣲࡆ࡚࠸ࡿࠋ ձIT ࡢ┠ⓗ (♫ⓗຠ⋡ᛶ⤒῭ᛶࠊ⏝⪅ᚿྥ౽ᛶࡢ㏣ồ) ղ᥎㐍యไ᥎㐍᪉ἲ(᥎㐍⤌⧊࢞ࣂࢼࣥࢫࠊᅜẸࡢ⌮ゎ༠ຊ) ճIT ᢏἲ(ᶆ‽ࡢ᥎㐍ࠊᅜẸ ID ㄆド᪉ᘧࠊPKI(බ㛤㘽ᇶ┙)ࡢ⏝⠊ᅖࠊẸ 㛫ࣀ࢘ࣁ࢘ࡢά⏝) ⏝⪅ࡢ౽ᛶࢆ㧗ࡵࡿ࠸࠺┠ⓗࢆ᫂☜ࡋࠊࡑࢀࢆ㐍ࡵࡿࡓࡵࡢ⟶⌮యไࢆ ᵓ⠏ࡍࡿᚲせࡀ࠶ࡿࠊࡑࡢࡓࡵࡣࠊィ⏬ (Plan)ࠊᐇ⾜(Do)ࠊホ౯(Check)ࠊᨵၿ (Act)ࡢࢧࢡࣝࢆᅇࡍᚲせࡀ࠶ࡿࠋᨵၿࢆ⾜࠺ࡓࡵࡣࠊࢫࢸ࣮ࢡ࣍ࣝࢲ࣮㛫ࡢྜ ពᇶ࡙ࡃ᫂☜࡞ホ౯ᇶ‽ࡀᚲせ࡞ࡿࠋ 㸲㸬᪥ᮏࡢ㟁Ꮚᨻᗓ 4.1 ᪥ᮏࡢ㟁Ꮚᨻᗓࡢ≉ᚩ e-Japan ィ⏬ࡣࠊ2003 ᖺࡲ࡛ᅜࡀᥦ౪ࡍࡿࡍ࡚ࡢ⾜ᨻᡭ⥆ࡁࢆࣥࢱ࣮ࢿ ࢵࢺ⤒⏤࡛ྍ⬟ࡍࡿࡇࢆ┠ᶆࡋ࡚࠸ࡓࠋࡑࡢࡓࡵࠊ2003 ᖺᗘࡣ࢜ࣥࣛ ࣥ⏝ྍ⬟࡞ᡭ⥆ࡣ 96㸣࡞ࡗࡓࠋࡋࡋࠊ⏦ㄳ࣭ᒆฟ➼ᡭ⥆ࡢ࢜ࣥࣛࣥ⏝⋡ ࡣపㄪ࡛࠶ࡗࡓࠋࡑࡢࡓࡵࠊIT ᪂ᨵ㠉ᡓ␎࡛ࡣ࢜ࣥࣛࣥ⏝⋡ࢆ 2010 ᖺᗘࡲ࡛ 50㸣௨ୖࡍࡿ┠ᶆࢆ❧࡚ࡓࠋࡋࡋࠊ2009 ᖺᗘࡢ࢜ࣥࣛࣥ⏝⋡ࡣࠊ࢜ ࣥࣛࣥ⏝ࡀྍ⬟࡞ᡭ⥆య࡛ 39.5㸣ࠊ㔜Ⅼᡭ⥆࡛ 56.3㸣࡛࠶ࡗࡓࠋ ࡑࡢࡓࡵࠊU-Japan ᨻ⟇࡛ࡣࠊ⾜ᨻഃࡢどⅬ࡛࠶ࡿ⏝⋡ࡢྥୖࡽᅜẸഃࡢ どⅬ࡛࠶ࡿࢧ࣮ࣅࢫࡢရ㉁ྥୖ㔜Ⅼࢆኚ࠼ࡓࠋලయⓗࡣࠊ2011 ᖺᗘࡽ 2013 ᖺᗘࡲ࡛ࡢ㛫ࠊᡭ⥆ࡢ㈝⏝ᑐຠᯝ➼ࢆ⪃៖ࡋࡓ࢜ࣥࣛࣥ⏝⠊ᅖࡢぢ┤ࡋࡸ⾜ ᨻ㐠Ⴀࡢຠ⋡ࡢࡓࡵࡢᴗົࣉࣟࢭࢫᨵ㠉ྲྀࡾ⤌ࢇࡔࠋࡑࡢࡓࡵࠊ2011 ᖺ࢜ࣥ ࣛࣥ⏝ࡀྍ⬟࡞ᅜࡢᡭ⥆ࡣ 52㸣㸦⣙ 7,500 ᡭ⥆㸧పୗࡋࡓࠋせ࡞࢜ࣥ ࣛࣥ⏝ࢆṆࡋࡓࡓࡵ࡛࠶ࡿࠋ 7 74 渡邊 真治 ࡇࡇ࡛ࠊ࢜ࣥࣛࣥ⏝࡛ᅜẸ᭱ࡶ㥆ᰁࡳࡢ࠶ࡿ e-Tax ࢆࠊ⏝ࡀ༑ศ㐍 ࡲ࡞࠸ཎᅉࢆ≉ᛶせᅉᅗࡼࡗ࡚ᩚ⌮ࡋ࡚࠾ࡃ5ࠋࡇࡢᅗ♧ࡉࢀࡓせᅉࡣࠊ2013 ᖺ 2 ᭶ᐇࡋࡓ web ࣥࢣ࣮ࢺㄪᰝ࡛ࠊe-Tax ࢆ⏝ࡋ࡚࠸ࡓࡀ⌧ᅾࡸࡵ࡚࠸ࡿ ேࠊ᭱ึࡽ⏝ࡋ࡚࠸࡞࠸ேࠊ⌧ᅾ⏝ࡋ࡚࠸ࡿே e-Tax ⏝ࡘ࠸࡚⮬⏤グ ㏙ࡋ࡚ࡶࡽࡗࡓෆᐜࢆᩚ⌮ࡋࡓࡶࡢ࡛࠶ࡿࠋ 㼑㻙㼀㼍㼤 ᮇᚅ䛸ẚ䜉䛶 ౯್ ᧯సᛶ䞉᫂░ᛶ 㻔䝴䞊䝄䝡䝸䝔䜱㻕䛜 ప䛔 ᶵ⬟ᛶ䞉ಖᏲᛶ 䛜ᝏ䛔 ᛶ ≉ ရ㉁ ᛶ ≉ ᛶ ≉ ရ㉁ 䝯䝸䝑䝖㻔᭷ຠᛶ㻕 䛜䛺䛔 ་⒪᥍㝖䛺䛹䛾᭩㢮 䜢⮬ศ䛷⟶ 䛧䛺䛡 䜜䜀䛺䜙䛺䛔 ẖᖺ䝋䝣䝖䜢ධ䜜 䛺䛚䛥䛺䛡䜜䜀䛺 䜙䛺䛔 ⌮ ⏝ 㛤Ⓨ⪅䛸 ⪅䛷㠀 ᶵ⬟せ௳䛻䛴䛔䛶ྜ ពᙧᡂ䛜༑ศ䛷䛝䛶 䛺䛔 ᭱᪂䛾OS䛻ᑐ ᛂ䛧䛶䛔䛺䛔 ⣡⛯䛻ಀ䜛㛫䜢▷⦰ 䛷䛝䛺䛔 㟁 Ꮚ ⌮ ⩦ᚓ䛧䛵䜙䛔 ゎ䛧䛵䜙䛔 ᙺᡤ䛾䝃䝫䞊䝖 䛜༑ศ ㄳ ⏦ ⏦ ⏦ ㄳෆᐜ䛜↹㞧 ๓ᖺ䛾䝕䞊䝍䛜ୖ ᡭ䛟ᘬ䛝⥅䛢䛺䛔 䛣䛸䛜䛒䜛 䚷 㟁 Ꮚ ㄳ ⏝ ⪅䛾ಟṇせ 䛾ᑐᛂ䛾㐜䛥 ồ ⏝ ಶேሗὶฟ䛾䛚 䛭䜜䜢ឤ䛨䜛 ⏤ ㈈ᨻ⮬ ᗘ䛾పୗ ⏝ ↓㥏䛔 㻔ຠᯝᛶ㻕 䝉䜻䝳䝸䝔䜱㻔Ᏻ ᛶ㻕䞉ಙ㢗ᛶ Ᏻ ᛶ ప ㄆ▱ᗘ䛜ప䛔 䜘䛟䜟䛛䜙䛺䛔䛛䜙 䛧䛺䛔 ⏝ ရ㉁ ≉ ᛶ ≉ ౯್ ಁ㐍䜘䜚䜒䝅䝇䝔䝮 䛩䜛䛣䛸䛰䛡䛜┠ⓗ 䛧䛶䛔䜛 ⣡⛯ሗ䛜ṇ☜ 䛻㏦ಙ䛥䜜䛯䛛 Ᏻ ᬒẼప㏞ 䛾ண⟬☜ಖ䛩 䜉䛝௳䛾Ꮡᅾ ᗈሗ㊊ ᑟධ䝁䝇(ఫᇶ䜹䞊䝗Ⓨ ⾜䞉᭦᪂ᩱ䞉䜹䞊䝗䝸䞊 䝎䞊)䝖䛜䛛䜛 ⏝ ‶ ㊊ ᗘ ⪅䜈䛾ᢏ⾡㠃䛾ㄝ ᫂㊊ ᅗ 㟁Ꮚ⏦ㄳࢩࢫࢸ࣒ࡢ⏝ࡀ㐍ࡲ࡞࠸ཎᅉ≉ᛶせᅉᅗ >ࣥࢣ࣮ࢺㄪᰝ⤖ᯝࢆࡶⴭ⪅సᡂ@ 5Watanabe(2014)࡛ࡣࠊ TAM IS Success ࣔࢹࣝࢆᣑᙇࡋࡓࣔࢹࣝࢆ⏝࠸࡚ᨻᗓࡢࢩࢫࢸ࣒(⮬ య࣮࣒࣮࣍࣌ࢪࠊe-Tax)ࡢホ౯ࢆ⾜ࡗ࡚࠸ࡿࠋ 8 マイナンバー制度の成功要因とは 75 ⾲㸰 ᪥㡑ࡢ㟁Ꮚ⮬యࡢẚ㍑ ᪥ᮏ 㡑ᅜ ␒ྕไ ࡞࠸(2016 ᖺ-) ࠶ࡿ(1962 ᖺ-) ጼໃ ᑟධ㔜ど ⏝⪅㔜ど ࢩࢫࢸ࣒ ಶูᵝỗ⏝ᶵࠊC/S ᶆ‽ WEB ᇶ┙ ࢩࢫࢸ࣒ࢥࢫࢺ 㧗࠸ Ᏻ࠸ ሗᢏ⾡ Ᏻᐃࡋࡓᢏ⾡ ᭱᪂ᢏ⾡ ࢩࢫࢸ࣒㛫㐃ᦠ ࡛ࡁ࡚࠸࡞࠸ ࡛ࡁ࡚࠸ࡿ ᨻᗓ CIO ࡢᏑᅾ 2012 ᖺ-(㐲⸨) 2001 ᖺ-(࣭࣒ࣥࣥࢯࢡ) 㟁Ꮚ⏦ㄳࡢ⏝⋡ ప࠸ 㧗࠸ [⮬యᅜ㝿༠(2010)࡞ࢆཧ⪃ⴭ⪅సᡂ] 2004 ᖺ 6 ᭶ࡢ㐠⏝㛤ጞࡽ 10 ᖺ⤒ࡗ࡚࠸ࡿࡢ࡛ࠊ 㡰ḟ‶Ⅼࡣᨵၿࡉࢀ࡚࠸ࡿࠋ ࡑࡢࡓࡵࠊ⏝ࡀ㐍ࡲ࡞࠸⌮⏤ࡀ⌧ᅾ࡛ࡶࡑࡢ≧ែ࡛࠶ࡿ࠸࠺ࢃࡅ࡛ࡣ࡞࠸ࠋࡋ ࡋࠊ୍᪦‶ࢆぬ࠼࡚⏝ࢆࡸࡵ࡚ࡋࡲࡗࡓே⏝ࢆಁࡍࡣఱࡽࡢືᶵ ࡅࡸᮇᚅぢྜࡗࡓࢩࢫࢸ࣒ᨵಟࡉࢀ࡚࠸ࡿࡇࢆᗈሗࡍࡿᚲせࡀ࠶ࡿࠋ ᅗ 4 ࡽࡶࢃࡿࡼ࠺ࠊ࢜ࣥࣛࣥ⏝⋡ࡀఙࡧᝎࢇ࡛࠸ࡿ࡞⌮⏤ࡋ࡚ࠊ ௨ୗࡢ 3 Ⅼࡀ⪃࠼ࡽࢀࡿࠋ ձ❆ཱྀ⏦ㄳẚ࡚࢜ࣥࣛࣥ⏝ࡢ࣓ࣜࢵࢺࢆឤࡌࡃ࠸ ղ⏦ㄳࢩࢫࢸ࣒ࡢ࠸ᡭ(࣮ࣘࢨࣅࣜࢸ)ࡀᝏ࠸ ճᏳᛶࡸຠ⋡ᛶࡢ㠃ࡽ㟁Ꮚㄆドᡭẁࡢᬑཬࡀ㐍ࢇ࡛࠸࡞࠸ ๓㏙ࡋࡓᅜࡢᡂຌせᅉࡽࡶࢃࡿࡼ࠺ࠊձࡘ࠸࡚ࡣᗈሗࡸほⓗ≉ᛶ ッ࠼ࡿ⤌ࡳࢆࠊղࡘ࠸࡚ࡣ⏝⪅ཧຍࡼࡿᨵၿࢆࠊճࡘ࠸࡚ࡣᏳᛶࡢᗈ ሗ㡑ᅜࡢࡼ࠺⥅⥆⏝ࢆಁࡍࣥࢭࣥࢸࣈࢩࢫࢸ࣒ࢆᑟධࡍࡿᚲせࡀ࠶ࡿࠋ ⾲ 2 ࡣ᪥ᮏ㡑ᅜࡢ㟁Ꮚ⮬యࡢ≉ᚩࢆᩚ⌮ࡋࡓࡶࡢ࡛࠶ࡿࠋࡇࡢ⾲ࡽࡶࢃ ࡿࡼ࠺ࠊ㧗ࢥࢫࢺ࡛ሗ㐃ᦠࡢࢀ࡚࠸࡞࠸౽ᛶࡢప࠸㟁Ꮚᨻᗓࢩࢫࢸ࣒ࡣᅜ Ẹࡢ‶㊊ᗘࡶపࡃ⏝ࡀ㐍ࡲ࡞࠸ࠋᙉ࠸࣮ࣜࢲ࣮ࢩࢵࣉࢆᣢࡗࡓᨻᗓ CIO ࡢࡶ࡛ࠊ ␒ྕไࡼࡗ࡚ࢩࢫࢸ࣒㐃ᦠࢆࡣࡾࠊᏳ౯࡞᪂ᢏ⾡ࡼࡿపࢥࢫࢺ࡛⏝⪅ 9 76 渡邊 真治 ࡗ࡚౽ᛶࡢ㧗࠸ࢩࢫࢸ࣒ኚ࠼࡚࠸ࡃᚲせࡀ࠶ࡿࠋࡑࡢࡓࡵࡣࠊᇶ┙࡞ࡿ␒ ྕไᗘࡢ☜❧ࡀᨻᗓ CIO ࡢࡶ࡛ࡢႚ⥭ࡢㄢ㢟࡞ࡿࠋ 4.2 ࣐ࢼࣥࣂ࣮ไᗘࡢྍ⬟ᛶᏳせᅉ 2013 ᖺ 5 ᭶ἲᡂ❧ࡋࡓ࣐ࢼࣥࣂ࣮ἲࡢ⫼ᬒࡣࠊ 2007 ᖺࡢᖺ㔠グ㘓ၥ㢟 ࡸṚஸࡋࡓཷ⤥⪅ࡢᖺ㔠ࢆ㑇᪘ࡀཷࡅྲྀࡿ࡞ࡢᨻᗓ㛫ࡢሗඹ᭷ࡀ࡛ࡁ࡚࠸࡞࠸ ၥ㢟ࡀ࠶ࡿࠋࡇࢀࡽࡣࠊ࣐ࢼࣥࣂ࣮ࡼࡿṇ☜࡞ᡤᚓᤕᤊࡼࡗ࡚Ⓨ⏕ࡋ࡞ࡃ࡞ ࡿࡶࡢ⪃࠼ࡽࢀ࡚࠸ࡿࠋ ࡋࡋࠊ࣐ࢼࣥࣂ࣮ไᗘᑟධࡢ┿ࡢ┠ⓗࡣ᪥ᮏࡢ㈈ᨻၥ㢟ࡢᨵၿ࡛࠶ࡿࡇࡣ ᫂ⓑ࡛࠶ࡿࠋᕧ㢠ࡢ㈈ᨻ㉥ᏐࢆṆࡵࡿࡣࠊ⾜ᨻࡢຠ⋡ࡼࡿࢥࢫࢺ๐ῶᡤᚓ ࡢṇ☜࡞ᤕᤊࡼࡿ⛯☜ಖࢆྍ⬟ࡍࡿ࣐ࢼࣥࣂ࣮ไᗘࡀྍḞࡔࡽ࡛࠶ࡿࠋ ⾲㸱 ␒ྕไࡢᑟධᑐࡋ࡚ ᖺࡢ ᭶ :(% ㄪᰝᐇ 10 マイナンバー制度の成功要因とは 77 ࡋࡋࠊ࣐ࢼࣥࣂ࣮ไࢆࡵࡄࡗ࡚ከࡃࡢㄽதࡀ⾜࡞ࢃࢀ࡚࠸ࡿࠋⴭ⪅ࡣ㜰ᗓ ❧Ꮫࡢᤵᴗ࡛Ꮫ⏕࣐ࢼࣥࣂ࣮ไᑟධᑐࡍࡿពぢࢆ᭩࠸࡚ࡶࡽࡗࡓࠋࡑࡢព ぢࡢ୰ࡣࠊ(1)ಶேሗࡀ⤫ไࡉࢀࡿࡢ࡛ࡣ࡞࠸ࠊ(2)බົဨࡼࡿሗ₃࠼࠸ࡀ ㉳ࡇࡿࡢ࡛ࡣ࡞࠸ࠊ(3)ࢧࣂ࣮ᨷᧁࡢᑐ㇟࡞ࡿࡢ࡛ࡣ࡞࠸ࠊ(4)Ẹ㛫⏝ࡲ࡛ ᗈࡆࡿ༴㝤࡛ࡣ࡞࠸ࠊ(5)㈝⏝ᑐຠᯝࡀ᫂░࡛ࡣ࡞࠸ࠊ (6)┤᥋࣐ࢼࣥࣂ ࣮ࢆࡸࡾࡾࡍࡿࡢ࡛ࡣ࡞ࡃ➢ྕࢆ⏝࠸ࡿ᪉ἲࡣ」㞧࡞ࡢ࡛࠸ᡭࡀᝏࡃ࡞ࡿࡢ ࡛ࡣ࡞࠸ࠊ(7)ᡞ⡠㟁⟬ࢩࢫࢸ࣒ࡀྵࡲࢀ࡚࠸࡞࠸ຠᯝࡣ࠶ࡲࡾ࡞࠸ࡢ࡛ࡣ࡞࠸ ࠊ(8)ಶே␒ྕ࣮࢝ࢻࡢⓎ⾜ᡭᩘᩱࡀࡿࡢࡣ᎘ࡔࠊ(9)ఫᇶࢿࢵࢺྠࡌ࡛ኻ ᩋࡍࡿࡢ࡛ࡣ࡞࠸ࠊ࡞ࡀ࠶ࡗࡓࠋࡇࡢ୰࡛ࡣࠊ(3)(4)ࡢࢭ࢟ࣗࣜࢸᏳࢆぬ ࠼ࡿពぢࡀከࡗࡓࠋ ⾲ 3 ࡣࠊࡲࡔἲᡂ❧ࡍࡿ๓ࠊⴭ⪅ࡀ WEB ࣥࢣ࣮ࢺㄪᰝࡼࡗ࡚᪥ᮏᅜ ࡢᅜẸ㈶ྰࢆၥ࠺ࡓ⤖ᯝ࡛࠶ࡿࠋᛶู࡛ぢࡿዪᛶࡢ࠺ࡀࠊᏛṔ࡛ぢࡿሗ ࢩࢫࢸ࣒ࡘ࠸࡚ヲࡋࡃ࡞࠸ᛮࢃࢀࡿᒙ࡛ࠊ␒ྕไᗘᑐࡍࡿྜࡀࡁࡃ࡞ ࡿഴྥ࠶ࡿࠋᑐ⌮⏤ࡢከࡃࡣࠊࢭ࢟ࣗࣜࢸ㛵ࡍࡿᏳᛶࢆᏳどࡍࡿࡶࡢ ࡛࠶ࡿࠋᵽཱྀ(2014)ࡢᑐᛂศᯒࡼࡿ◊✲࡛ࡶࠊዪᛶࡣሗᏳࢆឤࡌࡸࡍ࠸ ࡇࡀࢃࡗ࡚࠸ࡿࠋ ࣐ࢼࣥࣂ࣮ไᗘࢆᏳどࡍࡿ⪅ࡣࠊఫᇶࢿࢵࢺࡢኻᩋࡀ㢌ࢆࡼࡂࡗ࡚࠸ࡿࠋᑟ ධ㈝ 4000 ൨ࠊᖺ㛫⥔ᣢࢥࢫࢺ 130 ൨ࡀࡿఫᇶࢿࢵࢺࡣࠊ㝈ᐃⓗ࡞ሗ ⏝ࡋ࠼࡚࠸࡞࠸ࠋᴮ୪(2010)ࡣఫᇶࢿࢵࢺᑐࡍࡿࢿ࢞ࢸࣈ࡞᪂⪺ሗ㐨 ࡀᨻᐙࡸᐁࡢఫᇶࢿࢵࢺ᥎㐍ࢆ㌋㌉ࡉࡏࡓศᯒࡋ࡚࠸ࡿࠋ ఫᇶࢿࢵࢺ㛵ࡍࡿ᪥ᮏ⏕⏘ᛶᮏ㒊ࡢࣥࢣ࣮ࢺㄪᰝ࡛ࡣࠊ ࠕ⾜ᨻഃࡣᅜẸᚲ せ༑ศ࡞ሗࢆ▱ࡽࡏ࡚࠸ࡿࡣ࠸࠼࡞࠸ࠖ ࠕṇ᧯సࡸእ㒊ධᑐࡍࡿഛ࠼ࡣ༑ ศ࡞ࡉࢀ࡚࠸ࡿࡣ࠸࠼࡞࠸ࠖ ࠕಶேሗ࣭ಶே⾜ືࡢᅜᐙ⟶⌮ࡘ࡞ࡀࡿࠖ࠸࠺ ྰᐃⓗ࡞ពぢከࡃࡢேࡀ㈶ྠࡋ࡚࠸ࡿࠋࡇࢀࡽࡢពぢࡣࠊఫᇶࢿࢵࢺ㛵ࡍࡿ ሗࡀṇ☜ᅜẸఏࢃࡗ࡚࠸࡞࠸ࡇࢆពࡋ࡚࠸ࡿࠋ 2009 ᖺ 2 ᭶~2009 ᖺ 3 ᭶ᐇࡉࢀࡓࠕICT 㛵㐃ືྥࡢᅜ㝿ẚ㍑ ཬࡧᅜෆእ ࡢ ICT ά⏝ඛ㐍ㄪᰝ࡛ࠖࡣࠊㄪᰝᅜ(᪥ᮏࠊ࣓ࣜ࢝ࠊࢠࣜࢫࠊ㡑ᅜࠊࢩ ࣏࣮ࣥ࢞ࣝ ࠊࢹ࣐࣮ࣥࢡࠊࢫ࢙࣮࢘ࢹࣥ )୰࡛ 10 ࡢᏳせᅉࡢ࠺ࡕ 8 ࡘࡢ㡯┠(ࣉ ࣛࣂࢩ࣮ࠊࢭ࢟ࣗࣜࢸࠊ㐪ἲ࣭᭷ᐖࢥࣥࢸࣥࢶࠊࣜࢸࣛࢩ࣮ࠊࢹࣂࢻࠊ࣐ ࢼ࣮ࠊไᗘࠊᆅ⌫⎔ቃ࣭ᗣ)࡛᪥ᮏࡣ᭱ࡶ㧗࠸ྜࢆ♧ࡋ࡚࠸ࡿࠋࡑࢀᑐࡋ࡚ࠊ ࢹ࣐࣮ࣥࢡࡣ 10 ࡢせᅉࡍ࡚࡛㧗࠸Ᏻᚰࢆ♧ࡋ࡚࠸ࡿࠋIT ࡢά⏝ࡀ༑ศ㐍ࢇ 11 78 渡邊 真治 ࡛࠸ࡿࢹ࣐࣮ࣥࢡࠊࢫ࢙࣮࢘ࢹࣥࠊࢩ࣏࣮࡛ࣥ࢞ࣝࡣᏳឤࡀప࠸ࡀࠊά⏝ࡢప ࠸࣓ࣜ࢝ࠊࢠࣜࢫࠊ᪥ᮏࡢ୰࡛ࡣ᪥ᮏࡔࡅ㧗࠸Ᏻឤࢆᢪ࠸࡚࠸ࡿࠋ㡑ᅜࡣ㧗 ࠸ά⏝࡛࠶ࡿࡀ᪥ᮏḟ࠸࡛Ᏻឤࡀࡁ࠸ࠋ ᪥ᮏ࡛ࡢࢩࢫࢸ࣒ࡢά⏝ࡀ㐍ࡵࡤᏳឤࡀపୗࡍࡿ࠸࠼ࡿࡔࢁ࠺ࠋ ሗබ㛤 ࡀ㐍ࡳά⏝ࡀࡉࢇ࡞㡑ᅜ࡛࠶ࡗ࡚ࡶ㧗࠸Ᏻឤࢆᢪ࠸࡚࠸ࡿࠋఫᇶࢿࢵࢺࡢሙྜ ྠᵝࠊᅜẸࡀ༑ศሗࡀ㛤♧ࡉࢀ࡚࠸࡞࠸ឤࡌ࡚࠸ࡿࡢ࡛࠶ࢀࡤࠊ࣐ࢼࣥࣂ ࣮ไࡀᡂຌࡍࡿࡣࡎࡀ࡞࠸ࠋᅜẸࡢᏳࡣゎᾘࡉࢀ࡞ࡅࢀࡤά⏝ࡣᮃࡵ࡞࠸ࠋ 5㸬࣐ࢼࣥࣂ࣮ᗈሗ࣮࣌ࢪࡢศᯒ࣭ホ౯ ᮏ❶࡛ࡣࠊ࣐ࢼࣥࣂ࣮ไᗘࡀ⏝ࡉࢀࡿࡓࡵᚲせ࡞せᅉࡀ‶ࡓࡉࢀ࡚࠸ࡿࠊ ⌧ẁ㝵࡛ࡣᮍ▱ᩘ࡞㒊ศࡶ࠶ࡿࡀࠊ2015 ᖺϨ᭶Ⅼ࡛ࡢෆ㛶ᐁᡣࡢࠕ♫ಖ㞀࣭ ⛯␒ྕไᗘࠖࡢ࣮࣒࣮࣍࣌ࢪࡢࠕࡼࡃ࠶ࡿ㉁ၥ(FAQ)ࠖ᭷ࡿሗࢆ୰ᚰホ౯ࢆ ⾜࠺ࠋ ⾲㸲 ‶㊊ᗘᙳ㡪ࢆ࠼ࡿ࡞せᅉ ᮇᚅᙧᡂ ᗈሗάື(Ꮡᅾࡢㄆ▱) ౯್≉ᛶ ຠ⋡ᛶࠊ᭷ຠᛶ ရ㉁≉ᛶ ಙ㢗ᛶࠊᏳᛶࠊಖᏲᛶࠊ᧯సᛶࠊ᫂░ᛶࠊᶵ⬟ᛶࠊ㈝⏝ࠊᛶ ほⓗ≉ᛶ ᴦࡋࡉࠊᛌ㐺ࡉࠊᑂ⨾ᛶࠊឡ╔ឤࠊືᶵࡅࠊ౯್ほ [㯮㡲(2013)ࠊຊ(1998)࡞ࢆࡶసᡂ] ‶㊊ᗘࡣࡑࡢࢩࢫࢸ࣒ᑐࡍࡿᮇᚅᐇ㝿ࡢࢩࢫࢸ࣒ࡢ≉ᛶࡢࢠࣕࢵࣉࡼࡗ ࡚ᙳ㡪ࢆཷࡅࡿࠋᗈሗάືࡣࡑࡢࢩࢫࢸ࣒ᑐࡍࡿᮇᚅᙳ㡪ࡍࡿࡶࡢࡔ⪃࠼ࡽ ࢀࡿ6ࠋ 6㜰ᗓ❧Ꮫࡢ 1 ᅇ⏕ྥࡅࡢᤵᴗ 2014 ᖺ 5 ᭶ࠕሗࢧࢫࢸࢼࣅࣜࢸࠖ2 ᅇ⏕ྥࡅࡢᤵ ᴗ 2014 ᖺ 7 ᭶ࠕሗᢏ⾡ᴗάືࠖࡢཷㅮ⏕ᘏேᩘ 450 ே୰࡛ࠊᑟධࡉࢀࡿࡇࢆ▱ࡗ 12 マイナンバー制度の成功要因とは 79 2014 ᖺ 10 ᭶௨㝆࣏ࢫࢱ࣮ᥖ♧ࠊࢥ࣮ࣝࢭࣥࢱ࣮㛤タࠊእேྥࡅ࣭どぬ㞀ᐖ⪅ ྥࡅᗈሗࡸ twitter ࡼࡿሗⓎಙࢆ㛤ጞࡋ࡚࠸ࡿࠋ࣐ࢼࣥࣂ࣮ࡢၨⓎ࣏ࢫࢱ࣮ ࡛ࡣࠊ࣐ࢼࣥࣂ࣮ไࡢ࣓ࣜࢵࢺࢆ(1)ᡭ⥆ࡁࡀṇ☜࡛᪩ࡃ࡞ࡿ(2)㠃ಽ࡞ᡭ⥆ࡁࡀ⡆ ༢(3)⤥㔠ࡢṇཷ⤥ࡢ㜵Ṇࡢ 3 Ⅼ⤠ࡗ࡚࠸ࡿࠋࡇࡢ࣏ࢫࢱ࣮ࡢㄝ᫂ࡔࡅ࡛ࡣ ලయⓗ࡞ෆᐜࡣࢃࡽ࡞࠸ࡔࢁ࠺ࠋ 2015 ᖺࡢ10 ᭶ఫẸ⚊ࡢ࠶ࡿሙᡤಶே␒ྕࡀ㏻▱ࡉࢀࡿࡇ࡞ࡗ࡚࠸ࡿࡀࠊ ࡢᗈሗάືࡢ≧ែ࡛ࡣ㒑㏦ࡉࢀ࡚ึࡵ࡚࣐ࢼࣥࣂ࣮ࡀጞࡲࡿࡇࢆ▱ࡿྍ⬟ᛶ ࡀ㧗࠸ࠋ ๓࣐ࢼࣥࣂ࣮ไᗘ㛵ࡍࡿሗࢆ༑ศ▱ࡽࡎᮇᚅᙧᡂࢆࡍࡿࠊ ᐇ㝿ࡢࢩࢫࢸ࣒ࡢࢠࣕࢵࣉࡼࡗ࡚‶㊊ᗘࡀᖜపୗࡍࡿྍ⬟ᛶࡀ࠶ࡿࠋ ≉ࠊ ึᮇẁ㝵࡛ࡣࠊ┤᥋ⓗ࡞࣓ࣜࢵࢺࡼࡾࡶ㈇ᢸࡢ᪉ࡀࡁ࠸ࡇࢆ⌮ゎࡋ࡚࠸࡞࠸ ‶㊊ࡣࡁࡃ࡞ࡾࡸࡍ࠸ࠋ ḟࠊ౯್≉ᛶࡘ࠸࡚⪃ᐹࡍࡿࠋ࣐ࢼࣥࣂ࣮ไᗘࢆ⏝ࡍࡿࡓࡵࡣࢼࣥࣂ ࣮ࡸಶே␒ྕ࣮࢝ࢻࠊ࣐࣭࣏࣮ࢱࣝࡢ⏝᪉ἲࢆ⩦ᚓࡋ࡞ࡅࢀࡤ࡞ࡽ࡞࠸ࠋࡇࢀ ࡽࡢປຊぢྜ࠺ࡔࡅࡢ┠ᶆ㐺ྜᛶ(᭷ຠᛶ)ࡸຠ⋡ᛶ(ຠᯝᛶ)ࡀᚲせ࡞ࡿࠋಶே ࡗ࡚ࡢ┤᥋ࡢ࣓ࣜࢵࢺࡣࠊ ࠕ♫ಖ㞀࣭⛯ಀࡿ⾜ᨻᡭ⥆ࡁ࠾ࡅࡿῧ᭩㢮ࡢ๐ ῶࡸ࣐࣭࣏࣮ࢱࣝࡢ࠾▱ࡽࡏࢧ࣮ࣅࢫ➼ࡼࡿᅜẸࡢ౽ᛶࡢྥୖ࡛ࠖ࠶ࡿࠋ㛫 ᥋ⓗࡣࠊ ࠕ⾜ᨻࢆຠ⋡ࡋ࡚ேဨࡸ㈈※ࢆᅜẸࢧ࣮ࣅࢫࡾྥࡅࡽࢀࡿࡇࠊᡤ ᚓࡢࡼࡾṇ☜࡞ᤕᤊࡼࡾࡁࡵ⣽ࡸ࡞᪂ࡋ࠸♫ಖ㞀ไᗘࡀタィ࡛ࡁࡿࠖࡇ࡛ ࠶ࡿࡀࠊࡇࡢⅬࡢ㔜せᛶࢆㄆ㆑ࡋ࡚࠸ࡿேࡣᑡ࡞࠸ࠋඛ㏙ࡋࡓᤵᴗ࡛᪥ᮏࡢ㈈ᨻ≧ ἣࢆㄝ᫂ࡋࡓࡀࠊᏛ⏕ࡣࡑࢀ㔜せ࡞ၥ㢟ࡔࡣ⪃࠼࡚࠸࡞࠸ࡼ࠺࡛ࠊᨻᗓࡢྲྀ ࡾ⤌ࡳࡢ ᗘᕪࢆឤࡌࡓࠋ ಶேࡗ࡚ࡢ┤᥋ࡢ࣓ࣜࢵࢺࡶࠊ ἲᚊࡸ᮲࡛ᐃࡵࡽࢀࡿ♫ಖ㞀ࡸ⛯ࠊ⅏ᐖᑐ⟇ࡢศ㔝㝈ࡽࢀࡿࡓࡵࠊࡑࢀ௨እ ࡢศ㔝ࡢ⾜ᨻᡭ⥆࡛ࡣࠊᘬࡁ⥆ࡁఫẸ⚊ࡢࡋ࡞ࡢῧࡀᚲせ࡞ࡾࡲࡍࠋࡲࡓࠊ ᡞ⡠ࡣ࣐ࢼࣥࣂ࣮ࡢ⏝ᑐ㇟ධࡗ࡚࠸࡞࠸ࡓࡵࠊ␒ྕࡢ⏝ࡀጞࡲࡗࡓᚋࡶᚑ ᮶࠾ࡾᥦฟࡋ࡚࠸ࡓࡔࡃᚲせࡀ࠶ࡾࡲࡍࠋ [FAQ ⥲ㄽ Q1-6 ࡼࡾ] ࡚࠸ࡿᏛ⏕ࡣ 10 ᩘྡ࡛࠶ࡗࡓグ᠈ࡋ࡚࠸ࡿࠋࡑࡢ୰࡛ࠊ⮬ศࡢ⏕άࡢࡼ࠺㛵ಀࡍࡿ ࢆ▱ࡗ࡚࠸ࡓࡶࡢࡣࢇ࠸࡞ࡗࡓࠋ 13 80 渡邊 真治 ࡢグ㏙ࡀ࠶ࡿࡼ࠺ࠊึᮇࡢẁ㝵࡛ࡣ⏝⪅ࡗ࡚ࡢ࣓ࣜࢵࢺࡣ㝈ᐃⓗࡔ⪃ ࠼ࡽࢀࡿࠋࡕࡽゝ࠼ࡤࠊ⾜ᨻഃࡢ࣓ࣜࢵࢺࡀࡁ࠸࠸࠼ࡿࡔࢁ࠺ࠋࡇࡢⅬ ࢆᅜẸ⌮ゎࡋ࡚⏝ࡋ࡚ࡶࡽ࠺ᚲせࡀ࠶ࡿࠋ ⥆࠸࡚ࠊရ㉁≉ᛶࡘ࠸࡚⪃ᐹࡍࡿࠋಙ㢗ᛶࠊᏳᛶ㛵ࡋ࡚ࡣࠊ⌧ᅾ㛤Ⓨ୰࡛ ࠶ࡿࡓࡵࠊᵝ㛵ࡋ࡚ศᯒࡍࡿࡋ࡞࠸ࠋ ᾏእࡢᡂࡾࡍࡲࡋࡢࡣࠊ␒ྕࡢࡳ࡛ࡢᮏே☜ㄆࡸࠊ␒ྕ⏝ไ㝈ࡀ࡞ ࡗࡓࡇ➼ࡀᙳ㡪ࡋࡓ⪃࠼ࡽࢀࡿࡓࡵࠊ᪥ᮏࡢ␒ྕไᗘ࡛ࡣࠊཝ᱁࡞ᮏே☜ ㄆࡢ⩏ົࡅࡸࠊ⏝⠊ᅖࡢἲᚊ࡛ࡢ㝈ᐃ࡞ࡢᥐ⨨ࢆㅮࡌ࡚࠸ࡲࡍࠋ [FAQ ಶேሗࡢಖㆤ㛵ࡍࡿ㉁ၥ Q5-3 ࡼࡾ] ࠶ࡿࡼ࠺ࠊᏳᛶࢆ㔜どࡋࠊLGWAN(Local Government WAN:⥲ྜ⾜ᨻࢿࢵ ࢺ࣮࣡ࢡ)㛫࡛ࡣ┤᥋ಶே␒ྕࢆࡸࡾࡾࡍࡿࡢ࡛ࡣ࡞ࡃ␒ࢆ㏦ࡿ࠸࠺ࠊఫᇶࢿ ࢵࢺࡼࡾࡶ᭦ཝ᱁࡞⤌ࡳࢆᑟධࡍࡿࡇ࡞ࡗ࡚࠸ࡿࠋࡇࡢ⤌ࢆ༑ศᶵ⬟ ࡉࡏࡿࡓࡵࡣࠊ ሗᥦ౪ࢿࢵࢺ࣮࣡ࢡࢩࢫࢸ࣒ࡢಙ㢗ᛶࡀ☜ಖࡉࢀࡿᚲせࡀ࠶ࡿࠋ ࡲࡓࠊࢩࢫࢸ࣒ୖ࡛ࡢࢭ࢟ࣗࣜࢸࡀ☜ಖࡉࢀ࡚ࡶࠊ㐠⏝Ⅼ࡛ࡢேࡼࡿၥ 㢟ࡀⓎ⏕ࡍࡿྍ⬟ᛶࡀ࠶ࡿࠋ ಶே␒ྕ࣮࢝ࢻࡢๆ㠃ࡣࠊẶྡࠊఫᡤࠊ⏕ᖺ᭶᪥ࠊᛶู㸦ᇶᮏ㸲ሗ㸧 ࠊ㢦 ┿ࡀグ㍕ࡉࢀ࡚࠾ࡾࠊࣞࣥࢱࣝᗑ࡞࡛ࡶ㌟ศド᫂᭩ࡋ࡚ᗈࡃࡈ⏝࠸ࡓ ࡔࡅࡲࡍࠋࡓࡔࡋࠊ࣮࢝ࢻࡢ㠃グ㍕ࡉࢀ࡚࠸ࡿ࣐ࢼࣥࣂ࣮㸦ಶே␒ྕ㸧 ࢆࣞࣥࢱࣝᗑ࡞ᥦ౪ࡍࡿࡇࡣ࡛ࡁࡲࡏࢇࠋࡲࡓࠊࣞࣥࢱࣝᗑ࡞ࡀ࣐ ࢼࣥࣂ࣮ࢆ᭩ࡁࡋࡓࡾࠊࢥࣆ࣮ࢆྲྀࡗࡓࡾࡍࡿࡇࡣ⚗Ṇࡉࢀ࡚࠸ࡲࡍࠋ [FAQ ࣮࢝ࢻ㛵ࡍࡿ㉁ၥ Q3-2 ࡼࡾ] ࣐ࢼࣥࣂ࣮ࡣࠊ⏕ᾭࢃࡓࡗ࡚⏝ࡍࡿ␒ྕ࡞ࡢ࡛ࠊᛀኻࡋࡓࡾࠊ₃࠼࠸ࡋࡓ ࡾࡋ࡞࠸ࡼ࠺ษಖ⟶ࡋ࡚ࡃࡔࡉ࠸ࠋἲᚊࡸ᮲࡛Ỵࡵࡽࢀ࡚࠸ࡿ♫ಖ㞀ࠊ ⛯ࠊ⅏ᐖᑐ⟇ࡢᡭ⥆ࡁ࡛⾜ᨻᶵ㛵ࡸົඛ࡞ᥦ♧ࡍࡿ௨እࡣࠊࡴࡸࡳ࣐ ࢼࣥࣂ࣮ࢆேᩍ࠼࡞࠸ࡼ࠺ࡋ࡚ࡃࡔࡉ࠸ࠋࡢᡭ⥆ࡁࡢࣃࢫ࣮࣡ࢻ࡞ ࣐ࢼࣥࣂ࣮ࢆ࠺ࡇࡶ㑊ࡅ࡚ࡃࡔࡉ࠸ࠋ [FAQ ಶேሗࡢಖㆤ㛵ࡍࡿ㉁ၥ Q5-6 ࡼࡾ] 14 マイナンバー制度の成功要因とは 81 ࡘࡲࡾࠊಶே␒ྕ࣮࢝ࢻࡢ㠃ࡣ࣐ࢼࣥࣂ࣮ࡀグ㍕ࡉࢀ࡚࠾ࡾࠊᝏពࡢ࠶ࡿ ⪅ࡼࡗ࡚࣐ࢼࣥࣂ࣮ࡀ⏝ࡉࢀࡿྍ⬟ᛶࡀ࠶ࡿࠋ ⌧ᅾ⏝ࡉࢀ࡚࠸ࡿ㟁Ꮚ⏦ㄳྠᵝࠊ ࠕ࣐࣭࣏࣮ࢱࣝࠖࣟࢢࣥࡍࡿࡓࡵ ࡶ㟁Ꮚド᫂᭩ࡀᚲせ࡞ࡗ࡚࠸ࡿࠋ࡞ࡾࡍࡲࡋࡼࡾ≉ᐃಶேሗࢆブྲྀࡉࢀࡿ ࡇࡢ࡞࠸ࡼ࠺ࠊಶே␒ྕ࣮࢝ࢻࡢ㹇㹁ࢳࢵࣉᦚ㍕ࡉࢀࡿබⓗಶேㄆドࢆ⏝࠸ ࡓࣟࢢࣥ᪉ἲࡀ᥇⏝ࡉࢀࡿࡇ࡞ࡗ࡚࠸ࡿ7ࠋ ࡘࡲࡾࠊಶே␒ྕ࣮࢝ࢻࢆྲྀᚓࡋ࡚࠸࡞࠸ࠊ࣐࣭࣏࣮ࢱࣝࢆ⏝࡛ࡁ࡞࠸ࠋ ࢡࢭࢫࡢ⡆౽ᛶ࠸࠺Ⅼ࡛ࡣ᧯సᛶࡣᚲࡎࡋࡶ㧗ࡃࡣ࡞࠸ࠋ ᭱ᚋࠊほⓗ≉ᛶࡘ࠸࡚⪃ᐹࡍࡿࠋFAQ ࡛ࡣࠊఫẸ⚊ࢥ࣮ࢻࢆࡑࡢࡲࡲ⏝ ࠸࡞࠸⌮⏤ࡋ࡚ࠊ(1)ࠕఫẸ⚊ࢥ࣮ࢻࠖࡣࡶࡶᅇࡢࡼ࠺࡞⏝ࢆᐃࡋ࡚࠾ ࡽࡎࠊ㐠⏝ࡢᖜ࡞ᨵኚࡀᚲせ࡞ࡿࡇ(2)ࣃࣈࣜࢵࢡࢥ࣓ࣥࢺࡢከᩘពぢࡀࠕ᪂ ࡋ࠸␒ྕࡢ⏝ࠖࡔࡗࡓࡇࠊࢆᣲࡆ࡚࠸ࡿࠋࣃࣈࣜࢵࢡࢥ࣓ࣥࢺࡢᐇࡣ▷࠸ᮇ 㛫࡛ࠊᑓ㛛ᛶࡢ㧗࠸ேࡽࡢពぢࡀ୰ᚰ࡛࠶ࡾࠊࢫࢸ࣮ࢡ࣍ࣝࢲ࣮࡛࠶ࡿ⏝⪅ࡢ ࢇࡢ୍㒊࡛ࡋ࡞࠸8ࠋࢹ࣐࣮ࣥࢡࡢࡼ࠺ࢩࢫࢸ࣒㛤Ⓨᑓ㛛ᐙ࡛ࡣ࡞࠸⏝⪅ ࢆබ㛤ཧຍࡉࡏࡿࡇࡣࠊ␒ྕไᗘ⏝ࡢືᶵࡅࡸឡ╔ᚰࢆ῝ࡵࡿࡇ࡞ࡿ ࡢ࡛࡞࠸⪃࠼ࡽࢀࡿࠋ᪥ᮏࡢ㛢ࡌࡓࣃࣈࣜࢵࢡࢥ࣓ࣥࢺẚ࡚ࠊࢯ࢘ࣝᕷࡢ Ụ༡༊ࡢఫẸཧຍࡢᨻ⟇ỴᐃࡣఫẸࡢཧຍព㆑ࢆ㧗ࡵࡿࡇ࡞ࡿ⪃࠼ࡽࢀࡿࠋ 6㸬ࡲࡵ ᮏㄽᩥ࡛ࡣࠊࢩࢫࢸ࣒‶㊊ᙳ㡪ࢆ࠶ࡓ࠼ࡿ⪃࠼ࡽࢀࡿせᅉ(౯್≉ᛶࠊရ㉁≉ ᛶࠊほⓗ≉ᛶ) ࢆᩚ⌮ࡋࠊ᪥ᮏࡢ㟁Ꮚᨻᗓ᥎㐍ࡢ㜼ᐖせᅉࡘ࠸࡚⪃ᐹࢆ⾜ࡗࡓࠋ ࡞⤖ㄽࡣ௨ୗࡢ 5 Ⅼ࡛࠶ࡿࠋ (1)㟁Ꮚᨻᗓࡢホ౯࠾࠸࡚ࠊ⏝⪅ࡢ‶㊊ᗘᙳ㡪ࢆ࠼ࡿせᅉ(౯್≉ᛶࠊရ㉁ FAQ ࣐࣏࣮ࢱࣝ㛵ࡍࡿ㉁ၥ Q6-1,Q6-4 ཧ↷ࠋ ᭶ 16 ᪥㹼8 ᭶ 16 ᪥ࡲ࡛ࡢ⣙୍ࣨ᭶㛫࡛⥲ᩘ 148 ௳(ᅋయ㸸52 ௳ ಶே㸸96 ௳) ࡢࣃࣈࣜࢵࢡࢥ࣓ࣥࢺࡀᐤࡏࡽࢀࡓࠋࡇࡢ࠺ࡕࠊ᪂ࡋ࠸␒ྕࢆ⏝࠸ࡿពぢࡣ 69 ௳࡛࠶ࡗࡓࠋࡓ ࡔࡋࠊࡇࡢ㡯┠ࢆ㑅ᢥࡋࡓࡶࡢࡢ࠺ࡕ⣙㸱ࡣఫẸ⚊ࢥ࣮ࢻࡢά⏝ࡀᮃࡲࡋ࠸᫂♧ࡋ࡚࠸ࡿࠋ ࡘࡲࡾࠊ ࠕ᪂ࡋ࠸␒ྕࡢ⏝ࠖࡀከᩘពぢࡔࡣᚲࡎࡋࡶ࠸࠼࡞࠸ࠋࡕ࡞ࡳࠊ⏝⠊ᅖࢆࠕᖜ ᗈ࠸⾜ᨻ⠊ᅖ࡛⏝ࠖ࠸࠺ពぢࡀ 70 ௳ࠊሗ⟶⌮ࡣࠕศᩓ⟶⌮᪉ᘧࠖ࠸࠺ពぢࡀ 84 ௳࡛࠶ ࡗࡓࠋࡇࡢࡇࡀᅇࡢ࣐ࢼࣥࣂ࣮ไࡢ᰿ᣐࡢ୍ࡘ࡞ࡗ࡚࠸ࡿࠋ 7 82010 ᖺ 7 15 82 渡邊 真治 ≉ᛶࠊほⓗ≉ᛶ)ࢆศᯒࡍࡿᚲせࡀ࠶ࡿࠋࡑࡢࡓࡵࡢホ౯ᇶ‽ࡀᚲせ࡛࠶ࡿࠋ (2)㟁ᏊᨻᗓࡢᡂຌࡣᐁẸ༠ຊయไࡀ㔜せ࡛࠶ࡾࠊ⏝⪅ࡢ✚ᴟཧຍࢆ㐍ࡵࡿᚲせ ࡀ࠶ࡿࠋ (3)࣐ࢼࣥࣂ࣮ไᗘࡢᗈሗࢆ༑ศ⾜࡞ࢃ࡞࠸ࠊࢇ࡞⣲ᬕࡽࡋ࠸ࢩࢫࢸ࣒ࢆᵓ ⠏ࡋ࡚ࡶᅜẸࡢ‶㊊ᗘࡀྥୖࡋ࡞࠸ྍ⬟ᛶࡀ࠶ࡿࠋ (4)࣐ࢼࣥࣂ࣮ไࡣึᮇࡢẁ㝵࡛ࡣᅜẸࡢ࣓ࣜࢵࢺࡣᑠࡉࡃࠊ࣓ࣜࢵࢺࢆឤࡌࡃ ࠸ྍ⬟ᛶࡀ࠶ࡿࠋ㛫᥋ⓗ࡞࣓ࣜࢵࢺࡢ㔜せᛶࢆ༑ศ࿌▱ࡍࡿᚲせࡀ࠶ࡿࠋ (5)࣐ࢼࣥࣂ࣮ไᗘᵓ⠏࠾࠸࡚ᅜẸࡢពぢࢆ༑ศᫎࡉࡏࡿࡁ࡛࠶ࡿࠋ 2015 ᖺ 1 ᭶ࡢẁ㝵࡛࣐ࢼࣥࣂ࣮ไᗘࡢἲࡀྍỴࡉࢀࡓࡇࢆ▱ࡿࡶࡢࡣᑡ ࡞࠸ࠋ༑ศ࡞ᗈሗࢆ⾜࡞ࢃࡎࡇࡢไᗘࢆ㛤ጞࡍࡿࠊ⏝⪅ࡢከࡃࡣ▱ࡽ࡞࠸ ࡇࢁ࡛ヰࡀ㐍ࡵࡽࢀ࡚࠸ࡿᛮ࠸ࠊᨻᗓಙឤࢆᢪࡃྍ⬟ᛶࡀ㧗࠸ࠋ㐣ཤࡢ㟁Ꮚ⏦ ㄳࡀ࠶ࡲࡾά⏝ࡉࢀ࡚࠸࡞࠸⌮⏤ࡢࡦࡘࡣࠊ᧯సᛶ㛵ࡋ࡚ࢫࢸ࣮ࢡ࣍ࣝࢲ࣮࡛ ࠶ࡿ⏝⪅ࡢពぢࡀ༑ศᫎࡉࢀ࡚࠸࡞ࡗࡓࡽ࡛࠶ࡿࠋᅜẸࡢ✚ᴟཧຍ↓ࡃࡋ ࡚ࡣ࣐ࢼࣥࣂ࣮ไࡢࢫ࣒࣮ࢬ࡞ᬑཬࡣ㞴ࡋ࠸ࠋ ࡇࢀࡽࡣࠊᏳᛶ౯್≉ᛶࢆ㠃ᢲࡋฟࡋࡓᗈሗάື⏝⪅ࡢどⅬࢆྲྀ ࡾධࢀࡓ᧯సᛶࡢⰋ࠸ࢩࢫࢸ࣒ࡢ㛤Ⓨࢆ㐍ࡵ࡚࠸࡞ࡅࢀࡤ࡞ࡽ࡞࠸ࠋᨻᗓࡣࠊ ᗮẶࡢᣦࡋࡓࡼ࠺ࠊ ࠕ▹ゅẅ∵(౽ᛶᛶࡣ┦ࡍࡿ)ࠖ࠸࠺ࡇࢆ༑ศ ⫢㖭ࡌ࡚ࠊࣂࣛࣥࢫࡢࢀࡓ␒ྕไᗘࢆᵓ⠏ࡋࠊ2016 ᖺࡽࡢ␒ྕไᗘࡢᖥ㛤ࡅ ࢆᡂຌࡉࡏࡿࡇࢆᮇᚅࡍࡿࠋ ཧ⪃ᩥ⊩୍ぴ Benat Bilbao-Osorio, Soumitra Dutta, and Bruno Lanvin, Editors (2014)㸬 The Global Information Technology Report 2014, World Economic Forum. 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Yi-Shun Wanga, and Yi-Wen Liaob(2008)㸬 Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success, 25(4), pp.717–733. ⊦⊁Ꮚ(2012)ࠕ ࠕ࣮ࣘࢨ࣮୰ᚰ࡛ࠖࡿࢹ࣐࣮ࣥࢡࡢ㟁Ꮚᨻᗓࠖintelplace #117 March . pp.124-134. ▼㯮ᬸ(2012)ࠕࢹ࣐࣮ࣥࢡࡢ㟁Ꮚᨻᗓᡓ␎- ⾜ᨻࡢຠ⋡ᕷẸࢧ࣮ࣅࢫྥୖࡢヨ ࡳ ࠖIDUN Vol. 20 pp.119-134. ᴮ୪༤(2011)ࠕఫᇶࢿࢵࢺࡣ࡞ࡐࠗᝏ⪅࠘࡞ࡗࡓࡢࠖ◊✲࣏࣮ࣞࢺ No.368. ᐩ ኈ㏻⥲◊. ᒸ⏣ᝅ(2013)ࠕᡃࡀᅜ࠾ࡅࡿ㉳ᴗάືࡢ⌧≧ᨻ⟇ᑐᛂ-ᅜ㝿ẚ㍑ࡢほⅬࡽ-ࠖ ᅜᅗ᭩㤋ࣞࣇࣞࣥࢫ 1. pp.29-51. ⊁㔝⣖, ℩ᴦಙᙪ, 㧗ᶫᩥኵ, ㎷᪂୍(1984) ࠕ㨩ຊⓗရ㉁ᙜࡓࡾ๓ရ㉁ࠖ,ရ㉁, 14, No.2 pp39-48. 㯮㡲ṇ᫂(2013)ࠗே㛫୰ᚰタィࡢᇶ♏࠘ HCD ࣛࣈ࣮ࣛࣜ➨ 1 ᕳ ㏆௦⛉Ꮫ♫. 17 84 渡邊 真治 JETRO ࢥ࣌ࣥࣁ࣮ࢤࣥົᡤ(2006)ࠕࢹ࣐࣮ࣥࢡࡢ་⒪ࡢຠ⋡ IT࣮ࠖࣘࣟࢺ ࣞࣥࢻ pp.1-16. ⮬యᅜ㝿༠(2010) ࠕ㡑ᅜ࡛㟁Ꮚ⮬యࡀᛴⓎᒎࡋࡓ㘽~ᅜⓗ୍ࡘࡢ⮬య ᶆ‽ࢩࢫࢸ࣒ࢆඹྠ㛤Ⓨࠊඹྠ㐠Ⴀࡍࡿ࣓ࣜࢵࢺ~ࠖpp.1-41. ◁⏣ ⸅(2012)ࠕ࣮ࣘࢨ࣮ࡀ㧗ࡵࡿሗࢩࢫࢸ࣒ࡢ౯್~ࢹ࣐࣮ࣥࢡࡢ㟁Ꮚᨻᗓࢆ ࡋ࡚~ࠖሗࢩࢫࢸ࣒Ꮫㄅ Vol. 7, No. 2. pp.8-24. ⥲ົ┬(2013)ࠕICT ࡢά⏝ࡼࡿ♫ⓗㄢ㢟ࡢゎỴࠖ ࠗᖹᡂ 25 ᖺᗘሗ㏻ಙⓑ᭩࠘ pp.180-219. ୕⳻⥲ྜ◊✲ᡤ ࣜࢧ࣮ࢳࢿࢵࢺ࣮࣡ࢡᰴᘧ♫(2008)ࠕ᪥ᮏࡢ IT ᡓ␎ ඛ㐍ㅖᅜ ࡢẚ㍑ㄪᰝ ሗ࿌᭩ࠖ Ᏻᒸ ⨾ె࣭㕥ᮌ ඃ⨾(2010)ࠕࢹ࣐࣮ࣥࢡ㟁Ꮚᨻᗓࡢヨࡳ -♫ಖ㞀ไᗘ࠾ࡅࡿ ㈈※ᚩሗ⟶⌮-ࠖᾏእ♫ಖ㞀◊✲ Autumn No.172. pp.17-30. ຊ๎(1998)ࠗࢩࢫࢸ࣒┘ᰝ࠾ࡅࡿሗࢩࢫࢸ࣒ࡢ᭷ຠᛶホ౯㛵ࡍࡿ◊✲࠘㟁 Ẽ㏻ಙᏛ༤ኈㄽᩥ. ᪥ᮏሗฎ⌮㛤Ⓨ༠ඛ➃ሗᢏ⾡◊✲ᡤ(2001)ࠕሗඛ㐍ᅜࡢሗᨻ⟇ᡃࡀ ᅜࡢሗᢏ⾡㛤Ⓨ࠾ࡅࡿ㔜Ⅼศ㔝ࡢ㑅ᢥᣦ㔪ϩࠖ ᵽཱྀ⪔୍(2014)ࠕ➨㸴❶ ሗࣀ࣮࣋ࢩࣙࣥࡢ᥇⏝ᐩࡢ᭷↓ –⮬⏤ᅇ⟅ࢹ࣮ ࢱࢆ⏝࠸ࡓ◊✲ࠖ ࠗ♫ㄪᰝࡢࡓࡵࡢィ㔞ࢸ࢟ࢫࢺศᯒ࠘ࢼ࢝ࢽࢩࣖฟ∧. Ώ㑔┿(2012)ࠕ㟁Ꮚᨻᗓࡢ⌧≧ࢡࣛ࢘ࢻࡢㄢ㢟ࠖ㜰ᗓ❧Ꮫ⣖せ㸦ேᩥ࣭ ♫⛉Ꮫ㸧60, pp.33-48. ཧ⪃ URL 㧗ᗘሗ㏻ಙࢿࢵࢺ࣮࣡ࢡ♫᥎㐍ᡓ␎ᮏ㒊(IT ⥲ྜᡓ␎ᮏ㒊)(2014)ࠕୡ⏺᭱ඛ➃ IT ᅜᐙ㐀ᐉゝࠖ㛶㆟Ỵᐃ[ᨵᐃ] http://www.kantei.go.jp/jp/singi/it2/kettei/pdf/20140624/siryou1.pdf ♫⤒῭⏕⏘ᛶᮏ㒊(2005)ࠕఫᇶࢿࢵࢺ/࣮࢝ࢻࡢᬑཬྥࡅࡓ㸴ࡘࡢᥦゝࠖ http://www3.jpc-net.jp/cisi/pdf_file/teigen050617.pdf ♫⤒῭⏕⏘ᛶᮏ㒊(2005)ࠕఫᇶࢿࢵࢺ㛵ࡍࡿࣥࢣ࣮ࢺ㞟ィࡢᴫせࠖ http://www3.jpc-net.jp/cisi/pdf_file/anke-to050617.pdf ᗉྖᫀᙪ(2010)ࠕᨻᗓ CIO ไᗘࡘ࠸࡚⡿ᅜ࣭㡑ᅜ࣭ࢹ࣐࣮ࣥࢡࢆཧ⪃ࠖ 18 マイナンバー制度の成功要因とは 85 㟁Ꮚ⾜ᨻ㛵ࡍࡿࢱࢫࢡࣇ࢛࣮ࢫ➨ 2 ᅇ㈨ᩱ http://www.kantei.go.jp/jp/singi/it2/denshigyousei/dai2/siryou2_3.pdf ⥲ົ┬(2009)ࠕICT 㛵㐃ືྥࡢᅜ㝿ẚ㍑ ཬࡧ ᅜෆእࡢ ICT ά⏝ඛ㐍ㄪᰝ ሗ࿌᭩ࠖሗ㏻ಙᅜ㝿ᡓ␎ᒁ ሗ㏻ಙᨻ⟇ㄢ ሗ㏻ಙ⤒῭ᐊ http://www.soumu.go.jp/johotsusintokei/linkdata/h21_03_houkoku.pdf 㟁Ꮚ⾜ᨻ㛵ࡍࡿࢱࢫࢡࣇ࢛࣮ࢫ㸦2011㸧 ࠕ᪂ࡓ࡞࢜ࣥࣛࣥ⏝㛵ࡍࡿィ⏬ಀࡿᥦゝࠖ http://www.kantei.go.jp/jp/singi/it2/denshigyousei/keikaku.pdf ෆ㛶ᐁᡣ(2014)ࠕ♫ಖ㞀࣭⛯␒ྕไᗘࠖ http://www.cas.go.jp/jp/seisaku/bangoseido/ ୰ᓥ♸(2014)ࠕḢࢹ࣐࣮ࣥࢡࡢ㟁Ꮚᨻᗓ㛵ࡍࡿྲྀ⤌ࡳࠖࢹ࣐࣮ࣥࢡ㤋 http://www.kantei.go.jp/jp/singi/it2/itc/dai6/siryou1.pdf ᯇᓮ῟(2013)ࠕ⾜ᨻ㠉ᚅࡗࡓ࡞ࡋ! ࠗᅜẸᮏࡢ㟁Ꮚᨻᗓ࣭ఫẸᮏࡢ㟁Ꮚ⮬ యࢆࡘࡃࡿ࠘㡑ᅜゼၥ࣏࣮ࣞࢺᮾ࡛ࡢウㄽࠖ http://www.matsujun.com/kaigai/korea.pdf ᯇᮏὈ(2010)ࠕᾏእ࠾ࡅࡿඛ㐍ⓗ࡞㟁Ꮚᨻᗓࡢㄆドᇶ┙ࠖࢭࢥ࣒ IS ◊✲ᡤ https://www.nic.ad.jp/ja/materials/iw/2010/proceedings/s11/iw2010-s11-02.pdf ᗮ᐀῟(2011)ࠕ␒ྕไᗘࢆ⪃࠼ࡿࠖ␒ྕไᗘࢩ࣏ࣥࢪ࣒࢘ in 㟷᳃ http://www.cas.go.jp/jp/seisaku/bangoseido/symposium/aomori/siryou7.pdf 19 86 渡邊 真治 What are success factors of the my-number system? 㸫Analysis of satisfaction factors for users 㸫 Shinji Watanabe Abstract The purpose of this paper is to analyze IT strategy of e-government, which has strong support from the public. We shed light on obstructive factors of e-government use using frameworks like TAM (Technology Acceptance Model) and IS Success Model and so on. We look at what works for the my-number (national identification number) system. Our study had five major findings. (1) For evaluation of e-government, we must analyze users’ satisfaction factors (value, quality, subjective attribute). (2) It is important for leading countries of e-government to have system of cooperation between the government and private sectors. (3) Without PR campaign for the my-number system, the greatest system could not establish satisfactory progress for people. (4) During the early stages of the introduction of the my-number system. People may not be convinced of the indirect merit of the system. (5) During the early stages of the construction of the my-number system, the my-number system must incorporate the opinions of people. 20
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