ID 4892253Spanish Technical Support

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20
years and now with a team of 850 associates. We believe Portugal is one of the best places to
live and work, its contact center industry is one of the fastest growing and better equipped in
the world, with quality results that match the most demanding standards. Developing Contact
Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing
in a sustained and strategic way.
SITEL Portugal is one of the top performers in Contact Center Industry. Our proven
multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.
Top 5 Reasons to Join Us:
1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.
Summary of Primary Job Responsibilities
Currently we are recruiting for a SITEL partnership worldwide company that operates in IT
Business market, in the field of Technical Support, for the position of Inbound 1st Level Agent Helpdesk, for the Spanish market.
A minimum of High School diploma
Experience Target
Experience in Contact Center
Helpdesk Technical Support Experience is a plus
Experience in Troubleshooting and solving problems
Experience in dealing with difficult customers
Spanish Native Speaker (Eliminatory)
Strong Knowledge of English (training will be provide in English)
Technical knowledge and IT background (preferable)
Excellent Communicational skills
Working Conditions
Pay Rate: €800 Base Salary (x14 months) + €50 Technical support complement + €6,17
Meal Allowance + until €100 Monthly Performance Bonus
Full-time: 8h/day, between 7:00am and 5pm from Monday to Friday
Work place: Lisbon city center - Portugal
Base salary (x14 months) + Lunch fee + Monthly Performance Bonus
Career opportunities and good work environment
Sitel provide private health insurance to all employees, after 6 months of work
We can help you finding accommodation in Lisbon
Starting Date: April/2015 (in Lisbon)
If you are interested, please send your CV in English to [email protected] with
Ref: HD/SP/0415/Eures.