Revised* HX ETKT Quick Reference - Auto Revalidation

HONG KONG AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Quick Reference
Implementation Date
01 Apr 08
Default E-Ticket
Yes / 01 Apr 08
Support Status Code



HK-confirmed / RR – Reconfirmed / HL-waitlist / DS - open
At least one confirm segment in HX RLOC for e-ticket issuance.
Require first segment must be the confirmed segment.
Passive Segment
 Airline cannot receive ticket number when booking contains HK and GK segment booked
on carriers hosted in Travel Sky (3U,CA,CZ,FM,HU,HX,MF,MU,NX,SC,UO,ZH).
Please contact airline for manual ticket number reporting.
Not Supported.
Form of Identification

Required & Mandatory.
Entry: 3FOID/<FOID code><FOID number>-<pax name select>
E.g
3FOID/PPHK664574857-1.1
(PP– FOID code, HK – Country Code, 664574857-Passport No., 1.1- Name field)


Name Field Requirement
Please be informed that it is required to input FOID for HX E-Ticket issuance.
Passenger will not be accepted on board if information of FOID does not contain
in PNR & ETR.
HX accepted FOID include:
PP - Passport
NI – National Identity
 Use passenger full name (same as passport) for Reservation & Ticketing.
 Name Spacing : Not allowed at Infant Surname field but Allowed at given name field.
Maximum Name
Characters for E-Ticket



Maximum Segments
Maximum 7 passengers per E-ticket transaction.
Maximum 16 segments including surface sector per passenger/E-ticket transaction.
Multiple E-tkt for same

pax in same airline RLOC 
Maximum 29 characters for ETR including “/” and space.
Abacus displays 31 name characters in ETR.
Abacus will send 29 characters in surname and 29 characters in given name including
space but excluding “/”. However, it is subject to the acceptance of maximum number
of name field characters for e-ticket issuance in airline’s system. Please check airline’s
PNR to ensure e-ticket number is received especially if given name is over 29
characters.“NEED INITIAL” will be returned upon eTicket issuance if surname is over
29 characters.
Allow multiple ETRs created in HX RLOC with different itinerary.
Require voiding unwanted Electronic ticket prior issue a new E-ticket.
Form of Payment
Supported Single & Multiple FOP.
Infant E-Ticket
Fare not Supported
 Supported with HK-confirmed / RR – Reconfirmed / DS - open
 Not support HL segment
Nil.
Ticket Number Reporting
Automatically generated to HX and filed SSR TKNE in PNR history after E-ticket issuance.
Void
Applicable with same day void.
Exchange



Void Exchange
Not Supported.
Support (including ET to ET, ET to Paper & Paper to ET).
Please refer to BSP Quick Reference for carrier preference.
Submission to BSP: original ETR + reissued ETR
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Last Update: 06-Jun-14
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HONG KONG AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Auto Revalidation


ETR Retention date
Not Supported.
Please call HX reservation office to associate ETR after
flight modification or rebooking PNR.
ETR Status
OPEN (unused ETR)
USED (fully used ETR)
VOID/EXCH/RFND
Retention Date
Available 13 months in system from date of last flight coupon.
Stored for 15 days from date of last flight coupon.
Stored for 15 days from the last transaction date.
E-ticket Refund
Procedures
Cancel E-Ticket Refund
Supported and please process with BSP Refund guidelines.
Code-share flights



Interline Carrier



E-Ticket Hotline
Not Supported.
Supported
After segment sold: "/E" indicator will be appended
For Non ET sectors: “/N” indicator or blank will be appended
Supported.
Please refer to WETP*HX for eligible interline carriers.
To successfully issue the interline E-ticket, all flight segment must have an indicator
“/E” at the end of segment sold.
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Note:
This quick reference should be used as a guide only.
The information is provided by the airlines HQ and is subjected to change without advance notice.
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Last Update: 06-Jun-14
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