The BBQ App data sheet

Kony™ MEAP (Mobile Enterprise Application Platform)
HELP your employees
become advocates for
your business
The BBQ App
The BBQ App is a simple tool that helps
your employees become advocates for your
organisation by leveraging their physical
social network. It allows staff to get feedback
from friends, family and acquaintances – who
may be your customers – and send that
feedback via their compatible smartphone
to your service teams when they are out
and about.
Features and Benefits
Details
Easy to use
The BBQ App template poses key questions to get details of
customer issues or other feedback, as well as contact details.
Your employees fill in the template and send the information
to your customer service team or appropriate department,
who then contact the customer to address the issue.
Customisable to
suit your purpose
It can be used by your staff in any situation
such as a BBQ, sporting event, or waiting
for a train, making them the public face of
your business outside of work.
The BBQ App is a powerful addition to formal
feedback channels and can provide better
insight into customer concerns. It’s invaluable
for any organisation that wants to improve
customer experience and loyalty.
T he template can collect information on customer problems
and attitudes and can also be designed to address internal
staff issues such as safety concerns or other topics you may
want to monitor.
Capture more information
and improve response
BBQ App offers another channel to address issues with
customers who may have a negative perception of your
service, but are unwilling to go through formal channels.
Proven in practice
The BBQ App was initially developed for use by Telstra
personnel. More than 38% of our staff have downloaded
the Telstra BBQ app. Since May 2013, over 4,000 customer
referrals have been submitted by staff.
Built on the KonyOne Platform
for enterprise – grade reliability
The app has been developed on the KonyOne Platform
which is designed to deliver robust performance across
multiple user scenarios.
Works with multiple
operating systems
The app will work on all major operating systems including
iOS, Android, Windows 8 and BlackBerry®.
Flexible options
The BBQ App can be installed in the Telstra cloud2, another
public or private cloud or on premise. Your staff simply
download the app onto their smartphone.
Expert support for
peace of mind
We provide Level 1 support via the Telstra service desk to
assess any problems and conduct basic troubleshooting.
If further action is needed, we'll escalate the issue to Kony
who provide 24/7x365 support for critical/severity 1 issues,
backed up with business hours support for all other issues.
Affordable and
predictable costs
The BBQ App is available by purchasing an annual licence
for your organisation. Each licence provides up to 100,000
BBQ App sessions over the year.
About Kony
Kony is a leading mobile and multi-channel
solution provider with a large corporate
customer base across major industry sectors
in more than 40 countries. Our partnership
with Kony helps you realise the potential of
mobile apps with an industry-leading app
development and management platform.
A powerful combination
If you are an enterprise customer with
existing Telstra services1 our partnership
with Kony means you can take advantage
of the app revolution with minimum fuss.
You’ll have an industry-leading app platform
to develop and manage your apps with
the benefit of running these apps on the
network without equal. You also receive
expert support for your Telstra services.
The app’s standard template can be tailored to meet your
specific information and branding requirements. (This may
incur additional charges to make these customisations.)
Each app log in is counted as a session, with unlimited time
for each session. If you exit the app and log in again, that is
counted as another session.
For full details on pricing of the BBQ App and the Kony solution contact your Telstra Account Executive.
1. You need to be an existing Telstra Enterprise and Government customer with a valid ABN, ACN or ARBN. 2. Available as a separate service from us.
Kony is a trademark of Kony, Inc. Android is a trade mark of Google Inc. Windows is either a registered trade mark or trade mark of Microsoft Corporation in the United States and other countries.
BlackBerry®, BBM™ and related trade marks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under
licence from Research in Motion Limited. The spectrum device and ™ and ® are trademarks and registered trademarks of Telstra Corporation Limited, ABN 33 051 775 556.
DS010 FEB14

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