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LETTER FROM THE CHAIRMAN
LETTER FROM THE CHAIRMAN
IMC Ramkrishna Bajaj National Quality Award Trust
To : Indian Business Organizations, Educational Institutions & Health Care Institutions
Date: January 2014
Dear Friends,
The IMC Ramkrishna Bajaj National Quality Award process has been an enriching journey
for all of us. Be it our strong contingent of Examiners or our highly motivated group of
applicant Organizations – each one of us have been part of an exciting journey of growth
and learning on our path towards achieving excellence.
Started in 1995 the IMC Ramkrishna Bajaj National Quality Award Trust is a joint initiative
of the Indian Merchants’ chamber and the House of Bajaj. The first Award Cycle began in
1997.
At the Indian Merchants’ Chamber (IMC) we see the Ramkrishna Bajaj National Quality
Award(RBNQA) program as a nation-building exercise. The IMC RBNQ Award process
reaches out to Indian organizations across the country – over 500 organizations from
North, South, West and East of India have expressed their intent to apply. More than 400
organizations have gone through the entire evaluation process to achieve various levels of
recognitions.
The IMC RBNQA Criteria for Performance Excellence believes in a holistic approach
towards achieving organizational excellence. The universal standards and best practices
embedded in the IMC RBNQA criteria have transformed Indian leaders into accepting the
pivotal roles of customers and workforce in driving world-class processes. The criteria have
also enabled top management to action principle-centered leadership for performance
excellence.
Our Examiners are the foundation for the Award process. As ambassadors of the criteria
they help guide and encourage organizations to bring in improvements. We are proud to
say that we have trained over 1000 examiners in these 17 years of the evaluation process.
The IMC Ramkrishna Bajaj National Quality Awards has the unique distinction of having its
winners winning the Asia Pacific Quality Organization awards for the past 11 years
consecutively.
The criteria for Performance Excellence promoted by IMC RBNQA is holistic, transparent
and applicant empathetic. We invite you to be part of this exciting process which will
definitely help you to view your organization against world class best practices.
Best wishes,
Niraj Bajaj
Chairman, IMC RBNQA Trust

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LETTER FROM THE CHAIRMAN
LETTER FROM THE CHAIRMAN
IMC Ramkrishna Bajaj National Quality Awards Committee
To : Indian Business Organizations, Educational Institutions & Health Care Institutions
Date: January 2014
Dear Friends,
New Factors Influence Interpretation of IMC RBNQA Criteria
The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) was established in 1995. Over
the years, while the underlying performance excellence model has remained constant, it’s
interpretation has evolved.
In the early years the focus of IMC RBNQA was on Managing for Quality; this grew into Quality of
Management; and is currently on Benchmarking for Best Practices. All three phases have had
Shri Ramkrishan Bajaj’s values as a baseline. Key amongst these values was his incredible concern
for the consumer – a Gandhian mindset.
Also in parallel, the IMC RBNQA has demonstrated its universality and flexibility. Universality is
terms of sectors: Business, Healthcare, and Education. Flexibility in terms of applicability for any
size of organization. The model is a perfect organizational transformation engine. Several
applicants can and will support this claim.
In recent years multiple new factors have influenced the interpretation of the IMC RBNQA
criteria. Some factors have erupted after decades of dormancy. Others are new – technology
driven. Noteworthy for interpretation are governance, sustainability, risk management, knowledge
management, innovation and social media. In time to come disruptive events will also be center
stage. As also digital customers.
My wish for IMC RBNQA is that our high scoring applicants be benchmarked for customer /
patient / student satisfaction. This is a singular goal. I believe if this goal can be achieved all else
will fall in place for any organization.
Finally, may I request you to partner with us on our organizational transformation mission, and
enroll for participation in the 2014 cycle.
Suresh Lulla
Chairman, IMC Quality Awards Committee

CONTENTS
CONTENTS
A Look at the Award Process ...............................................................................................1
Application Report: Instructions .............................................................................................3
Award Process Details
Fees for the 2014 Award Cycle ...........................................................................................5
2014 Eligibility Determination Overview .............................................................................6
2014 Eligibility Determination Form ....................................................................................9
2014 Application Form ....................................................................................................... 11
Winners at a Glance ............................................................................................................ 15

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A LOOK AT THE AWARD PROCESS
A LOOK AT THE AWARD PROCESS
The IMC Ramkrishna Bajaj National Quality Award Trust was instituted jointly by
the IMC and the House of Bajaj in 1995 and the first Award Cycle began in 1997. The
award process was named after the Late Shri.Ramkrishna Bajaj, Past President and
leading Industrialist. He was a firm believer and preacher of the significance and
importance that quality of management performance plays in our economic and social
development.
The IMC Ramkrishna Bajaj National Quality Award encourage Indian organizations
to adopt a Performance Excellence model to bring in improvements and showcase best
practices. The Performance Excellence Model is based on the IMC RBNQ Criteria
for Excellence.
Award Categories
THE AWARD
Diamond:
Nature’s Purest Form of
Quality
Human Form:
Outstretching to Achieve
Excellence
Winning the IMC
Ramkrishna Bajaj National
Quality Award could be a
dream come true.
Yet, in a sense, “winning” is
counter to the ethic of
continuous improvement. It
implies that a finish line must
be crossed in order to succeed.
In the Bajaj view, however,
the pursuit of total quality is a
race without a finish line, in
which the reward lies in the
participation.
There are six applicant categories for the IMC Ramkrishna Bajaj National Quality
Award:
• manufacturing
• service
• small business
• overseas
• education
• health care
The four categories : Manufacturing, Service, Small Business and Overseas, have
common Performance criteria. These are presented in the Business Criteria for
Excellence booklet. The Criteria for Educaiton and Health Care are presented in
separate booklets.
Ideally, only one Award is presented in each of the six categories. If the standards of
the Award are not met, no Award is announced. An organization receiving an Award is
ineligible to apply for another Award in the same category for a period of five years.
IMC Quality Awards Committee
The IMC Quality Awards Committee evolved from the IMC Quality Improvement
and Technology Committee which advertises for and selects the Board of Examiners.
In addition, the Committee screens the applicant scores and feedback reports submitted
by the Certified Examiners. Finally, it shortlists organizations for review by the Panel
of Judges.
Board of Examiners
The Board of Examiners evaluates Award applications and prepares feedback
reports. The Board consists of quality experts and senior managers from industry,
academia, health care and consulting organizations.
All new members of the Board are required to take part in the examiner preparation
course, Certified Examiner for Quality Management. Experienced Examiners are
required to take part in a refresher course, annually.
IMC Ramkrishna Bajaj National Quality Award
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Ethical Standards for Examiners
Award Recipients’
Responsibilities and
Contributions
Award recipients are
required to share information on their successful
performance and quality
strategies with other Indian
organizations. However
proprietary information
need not be shared even if it
was part of the Award
application. The principle
forum for sharing is the
annual “Making Quality
Happen” Conference.
The IMC Ramkrishna Bajaj
National Quality Award
recipients have been very
generous in their commitment towards improving
competitiveness. Sharing of
their best practices has
helped and encouraged
similar organizations in
various sectors of the Indian
economy to undertake their
own quality and performance improvement efforts.
These organizations,
Award recipients and
participants are “Making
Quality Happen”.
The IMC Ramkrishna
Bajaj National Quality
Award has the unique
distinction of having its
winners go on further,
to win the International
Asia Pacific Quality
Awards.
2
Examiners for the IMC Ramkrishna Bajaj National Quality Award are required to
abide by the following ethical standards:
•
To conduct themselves according to the highest professional standards and
endeavor to promote at all times the IMC Ramkrishna Bajaj National Quality
Award
•
Upon invitation to examine a named applicant, to carefully consider whether
a conflict of interest could arise; if there is the slightest chance of a conflict of
interest, to inform the IMC Quality Cell immediately
•
To not serve as an Examiner with an organization if one has a consulting
arrangement with the organization or if one is employed in an organization
that is a close competitor, major customer or major supplier of the organization
that is being assessed.
•
To maintain in strict confidence to themselves, for all time, all information
entrusted to them in the course of examining award applications and visiting
applicants’ sites. The exception is, discussions of an application within their
own Team of Examiners and exchanges of information regarding an
application with the Panel of Judges, IMC Quality Awards Committee and
the IMC Quality Cell
•
To not accept commissions, retainers or any other valuable consideration in
respect of an Award applicant or other interested parties in respect of
disclosures of information regarding existing or previous Award applications.
Application Review & Feedback
Board members are assigned to applications taking into account the nature of the
applicant’s businesses and the expertise of the examiners. Assignments are made
in accordance with strict rules regarding conflict of interest.
Applications are reviewed and evaluated by members of the Board of Examiners
in a four-stage process:
•
Stage 1 - Independent reviews and evaluation by at least five members of
the Board
•
Stage 2 - Consensus review and evaluation by the above Examiners
•
Stage 3 - Site visits to applicants that score well at the end of Stage 2, by the
relevant Examiners
•
Stage 4 - Revision of scores and finalization of the feedback report by the
Examiners
The feedback reports are reviewed by the IMC Quality Awards Committee and
shortlisted for review by the Panel of Judges. All applicants receive feedback reports
commenting on their strengths and opportunities for improvement.
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APPLICATION REPORT : INSTRUCTIONS
Objective
APPLICATION REPORT : INSTRUCTIONS
The objective of the Application Report is to allow applicants to provide information on quality management of
products and services and on results of quality improvement processes to permit a rigorous evaluation to be performed by the
Team of Examiners.
This section provides applicants with instructions for preparing the Application Report. These instructions include
information on typing, page limits, organization, assembly and other format considerations. Guidelines for responding to
Items are also given.
Requirements
Each applicant must submit a 2014 Application Report consisting of:
1. A brief Organization Profile (5 Pages)
2. Responses to each of the Areas to Address in the Criteria of the 2014 guidelines (60 Pages)
Organizational Profile
The Criteria are designed to permit evaluation of any kind of business. However, individual Items and Areas to Address may not
be equally applicable or equally important to all businesses, even to businesses of comparable size in the same industry. The
Organizational Profile is intended to “set the stage” for the Examiners’ evaluation. It should help Examiners to understand what
is relevant and important to the applicant’s business.
The Organizational Profile must be limited to five pages. These five pages are not counted in the overall page limit.
Format for the Application Report
The Application Report must contain the same Item numerical designation as in the 2014 Award Criteria. A table of contents
with the page number of each Item must be provided. The Application Report must be typed on Standard A4 size paper using
a fixed pitch font of 12 or fewer characters per inch or a proportional spacing font of point size 10 or larger. Any type may be
used. Helvetica, Arial and Times New Roman or equivalent type fonts are preferred. There must be the equivalent of two points
of lead between lines. The number or lines per page must not exceed 50, including the page headings and page numbers.
Note: Type on pages including picture captions, graphs, figures, data tables and appendices must also meet the requirements for size and
spacing.
Page Limit and Exclusions
The Application Report is limited to a maximum of 60 single-sided pages including pictures, graphs, figures, data tables and
appendices.
Though not required, the use of labeled section tabs would be appreciated. A glossary of terms and abbreviations must be
included. In all cases, the Organizational Profile, dividers, covers, tab separators, glossaries, organization charts and table of
contents are not counted as part of the page limit. All remaining pages should be consecutively numbered from start to finish
(e.g., 1, … 60).
The use of bulky binders or similar heavy covers is unacceptable. Their use decreases the ease of handling in all phases of the
evaluation process. Copies of video or audio tapes or other information aids will not be accepted.
Note: Any text, graphs, figures or data tables included on tab separators or dividers will be counted as part of the page limit.
Organization Responses to Award Criteria
Respond to each Award Criteria Item as a whole. Applicants are encouraged to respond to the Items in the order given in each
of the seven Categories. Respond to Items with prefix 1.1, 1.2, etc. corresponding to the specific category. If an Item does not
pertain to the applicant’s business or quality system, the applicant must provide a statement of one or two sentences explaining
why the Item is not applicable.
IMC Ramkrishna Bajaj National Quality Award
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Document Assembly
A complete Application Report must contain the following components:
1. Title Page
2. Table of Contents
3. Organizational Profile
4. Organization Chart
5. Eligibility Determination Form
6. Application Form
7. Criteria Items (e.g., 1.1 through 7.6)
8. Glossary of Terms and Abbreviations.
All components of the Application Report should be securely fastened together to prevent separation during handling.
Application Package Submission
10 sets of the complete Application Package (refer Document Assembly) along with the fee payment must be sent to:
IMC Ramkrishna Bajaj National Quality Award Trust
Indian Merchants’ Chamber
Indian Merchants’ Chamber Marg
Churchgate, Mumbai 400 020
Notes:
1. Cheque or Demand Draft should be made payable in Mumbai to IMC Ramkrishna Bajaj National Quality
Award Trust.
2. Award Applications must reach the IMC office latest by 6:00 pm on August 16, 2014 for the 2014 Award cycle.
3. Submissions which do not meet the requirements given in the section entitled Format for the Application
Report will be returned along with the fee payment.
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FEES FOR THE 2014 AWARD CYCLE
FEES FOR THE 2014 AWARD CYCLE
Eligibility Determination Fee
The Eligibility Determination Fee is Rs 50,000 for all potential Award applicants.
However, the Eligibility Determination Fee for small business and nonprofit applicants is Rs 20,000.
This fee is non-refundable. The fee must accompany the Eligibility Determination Form.
Cheque or demand draft should be made payable in Mumbai to:
IMC Ramkrishna Bajaj National Quality Award Trust
Application Fee
The Application Fee for each of the six categories is:
1. Manufacturing
Rs 1,00,000
2.
Service
Rs 1,00,000
3.
Small Business
Rs
4.
Indian Overseas Business
Rs 1,00,000
5.
Education
- For Profit
Rs 1,00,000
- Nonprofit
Rs
- For Profit
Rs 1,00,000
- Nonprofit
Rs
6.
Health Care
20,000
20,000
20,000
The fee covers expenses associated with distribution of applications, review of applications and development of feedback
reports.
The fee must accompany the Application Form.
Cheque or demand draft should be made payable in Mumbai to:
IMC Ramkrishna Bajaj National Quality Award Trust.
Site Visit Review Fee
The Site Visit Review Fee is to be paid only by those applicants reaching the site visit stage. The Site Visit Review Fee for each
of the six categories is:
1. Manufacturing
Rs 2,50,000
2.
Service
Rs 2,50,000
3.
Small Business
Rs 60,000
4.
Indian Overseas Business
Rs 2,50,000
5.
Education
- For Profit
Rs 2,50,000
- Nonprofit
Rs 60,000
6.
Health Care
- For Profit
Rs 2,50,000
- Nonprofit
Rs 60,000
This fee does not cover expenses and travel costs associated with site visit participation. This would be borne by applicant
organization. All out-of-pocket expenses associated with a site visit are charged to the applicant, at actuals by the relevant team
members.
Cheque or demand draft should be made payable in Mumbai to:
IMC Ramkrishna Bajaj National Quality Award Trust
IMC Ramkrishna Bajaj National Quality Award
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2014 ELIGIBILITY DETERMINATION OVERVIEW
2014 ELIGIBILITY DETERMINATION OVERVIEW
non-refundable fee must be attached to the Eligibility
Package.
I. Purpose
The purpose of this section is to provide applicants with
information on the eligibility process, which is the first step
in applying for the IMC Ramkrishna Bajaj National Quality
Award. This information describes the eligibility categories
and eligibility restrictions and then provides step-by-step
instructions on how to complete the Eligibility
Determination Form.
II. Objective
The objective of the Eligibility Package is to provide
sufficient information to certify whether the organization is
eligible to apply for the Award. In addition, the package
presents a useful profile of the organization and often is the
first information about the applicant read by Examiners. The
information also is used by the IMC Quality Cell to avoid
conflicts of interest when assigning applications to
Examiners.
The role of the IMC Quality Cell in the process is to assist
with and offer advice on any questions or issues that applicants
may have concerning the process itself or the completion of
the required forms included in this document. Once the
completed Eligibility Package is submitted, the IMC
Quality Cell communicates its Eligibility decision, after
which applicants may begin work on the Award application
report.
The IMC Quality Cell relies on the information contained
in the forms that are submitted. If at any time during the
Award cycle the information is found to be inaccurate,
deeming the applicant ineligible, the IMC Quality Cell may
remove the applicant from Award eligibility. Should this
occur, the applicant would be eligible for a feedback report
only.
B.
Potential applicants for the 2014 Award are encouraged to
submit the Eligibility Package to IMC as early as possible.
The package must be postmarked not later than May 31,
2014.
IV. Eligibility Categories
Eligibility for the Award is intended to be as open as possible.
A. Business
Any for-profit business headquartered in India, including
Indian subunits of foreign companies, as well as any forprofit Indian owned business headquartered overseas, may
apply for the Award. For-profit businesses include domestic
or foreign-owned companies, joint ventures, corporations,
sole proprietorships, partnerships and holding companiespublicly or privately owned.
The four business categories are defined as follows:
1.
sell manufactured products or manufacturing
processes.
• Companies that produce agricultural, mining, or
construction products.
2.
A completed Eligibility Determination Form must be
signed by the highest-ranking official of the
organization.
2.
An organization chart(s) and other required documents
described in the Eligibility Determination Form.
3.
Fee : A cheque or demand draft made payable to the
IMC Ramkrishna Bajaj National Quality Award
Trust for Rs. 50,000/20,000, as applicable,
6
Service
Organizations and some subunits that provide or sell
services.
Note: Where an applicant is both a manufacturer and a
service provider, the appropriate eligibility category is
the activity that provides the larger percentage of sales.
3.
Small Business
Organizations with less than 100 or turnover engaged
in manufacturing and/or the provision of services.
The Eligibility Package consists of the following materials.
All information provided is considered confidential.
1.
Manufacturing
• Organizations and some subunits that produce and
III. Submission Requirements
A. Eligibility Package
Submission
4.
Indian Overseas Business
Indian organizations headquartered overseas that are
engaged in manufacturing and/or the provision of
services.
B.
Education
Participation is open to for-profit and nonprofit public,
private and government organizations and some subunits-
IMC Ramkrishna Bajaj National Quality Award

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including Indian subunits of foreign organizations-that
provide education (teaching and instructional) services to
students in India, as well as Indian educational organizations
located overseas. Eligibility is intended to be as open as
possible. For example, eligible organizations include
elementary and secondary schools; colleges, universities and
university systems; schools or colleges within universities;
professional schools; and technical schools. More than 50
percent of all faculty and staff members and/or the budget
must be devoted to providing teaching/instructional services
directly to students.
Departments within schools or colleges are ineligible.
Note: For-profit education organizations may choose to
apply under the service or small business or overseas business
category, as appropriate, using the Business Criteria, or under
the education category, using the Education Criteria.
C. Health Care
Participation is open to for-profit and nonprofit public,
private and government organizations and some subunitsincluding Indian subunits of foreign organizations-located
in India, as well as Indian health care organizations located
overseas. These organizations must be engaged primarily in
providing medical, surgical, or other health care services
directly to people. Eligibility is intended to be as open as
possible. For example, eligible organizations include
hospitals, health maintenance organizations, long-term care
facilities, health care practitioners’ offices and dialysis and
ambulatory surgery centers.
Organizations that do not directly provide health services to
people, such as social service agencies, health insurance
companies, or medical/dental laboratories, are ineligible
under this category. However, such organizations if they are
for-profit, might be eligible under the service or small
business categories. More than 50 percent of all staff members
and/or the budget must be devoted to providing health care
services directly to people.
Note: For-profit health care organizations may choose to
apply under the service or small business or overseas business
category, as appropriate, using the Business Criteria, or under
the health care category, using the Health Care Criteria.
When an applicant is both an education organization and a
provider of health care services to people, the appropriate
IMC Ramkrishna Bajaj National Quality Award
eligibility category is the activity that represents the larger
percentage of its budget.
V. Restrictions on Eligibility
The following restrictions and conditions ensure fairness
and consistency.
A. Conditions
1. The applicant must have been in existence prior to
April 1, 2010.
2. All subordinate elements of the applicant’s organization
must be included in the application.
B. Multiple-Application Restrictions
1. A subunit and its parent may not apply in the same year.
2. Subunits may apply under different award categories in
the same year. However, only one subunit may apply
per award category.
3. If an organization or a subunit that has more than 50
percent of the total employees of the parent receives an
Award, the organization and all its subunits are ineligible
to apply for another Award for a period of five years.
For five years, Award recipients are eligible to apply for
feedback only. If a former Award recipient selects the
option to apply for feedback only the organization will
not be eligible to receive the Award for that year. Its
application will proceed through the stages of the Award
process, but the applicant will receive only a feedback
report, outlining its strengths and opportunities for
improvement based on the Criteria for Performance
Excellence.
VI. Other Requirements
A. Site Visit Requirements
If some activities are performed outside the applicant’s
organization (e.g., by an overseas component of the applicant,
the parent organization, or its other subunits), the applicant,
if selected for a site visit, must make available in India
sufficient personnel, documentation and facilities to allow a
full examination of its operational practices for all major
functions of its worldwide operations.
B. Requirement for Award Recipients to Share Information
In the event that the applicant receives the Award, the
applicant must be able to share non-proprietary information
on the seven Criteria Categories at the Making Quality
Happen Conference. Sharing beyond the Making Quality
Happen Conference is on a voluntary basis.
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2014 Eligibility Determination Form
IMC Ramkrishna Bajaj National Quality Award
1.
Applicant
Official Name
Headquarters Address
Other Name
2.
Highest-Ranking Official
Mr.
Mrs.
Ms.
Dr.
Name
Address
Title
Telephone
Mobile
Fax
3.
E-Mail
Eligibility Contact Point
Mr.
Mrs.
Ms.
Dr.
Name
Address
Title
Telephone
Mobile
Fax
4.
5.
E-Mail
Award Category and For-Profit/Non Profit Designation (Check as appropriate.)
Manufacturing (For-Profit Only)
Education (For-Profit)
Service (For-Profit Only)
Education (Non Profit)
Small Business (For-Profit Only)
Health Care (For-Profit)
Indian Overseas Business (For-Profit Only)
Health Care (Non Profit)
Size and Location of Applicant
a.
b.
Total number of
■
employees (business)
■
faculty/staff (education)
■
staff (health care)
Sales in the preceding fiscal year,
■
check amount:
0-Rs 100 Cr
Rs 1,001 Cr - Rs 10,000 Cr
Rs 101 Cr - Rs 1,000 Cr
More than Rs 10,000 Cr
c.
Number of sites:
d.
Attach a line and box organization chart for the applicant. In each box, include the name of the unit or division and its head.
If you are unable to respond to any item,
please contact the IMC Quality Cell at (91-22) 2202 5438 before submitting your form.
Website: www.imcrbnqa.com
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2014 Eligibility Determination Form
IMC Ramkrishna Bajaj National Quality Award
6.
Signature of the Highest-Ranking Official
I state and attest that
■
I have reviewed the information provided by my organization in this Eligibility Package.
■
To the best of my knowledge,
•
•
■
no untrue statement of a material fact is contained in this Eligibility Package and
no omission of a material fact has been made in this package.
I understand that at any time during the 2014 Award Process cycle, if the information is found not to support eligibility, my
organization will no longer receive consideration for the Award.
Signature of Highest-Ranking Official
Date
d d m m y y
Printed Name
7.
Eligibility Determination Filing Fee
Enclose a Rs 50,000/Rs 20,000 non-refundable fee to cover the cost of the eligibility determination. The cheque or demand
draft should be made payable in Mumbai to IMC Ramkrishna Bajaj National Quality Award Trust.
Signature of Highest-Ranking Official
Date
d d m m y y
Printed Name
ELIGIBLE / INELIGIBLE
Award Administrator
IMC Quality Cell
If you are unable to respond to any item,
please contact the IMC Quality Cell at (91-22) 2202 5438 before submitting your form.
Website: www.imcrbnqa.com
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2014 Application Form
IMC Ramkrishna Bajaj National Quality Award
1.
Applicant
Official Name
Headquarters Address
Other Name
2.
Highest-Ranking Official
Mr.
Mrs.
Ms.
Dr.
Name
Address
Title
Telephone
Mobile
Fax
3.
E-Mail
Eligibility Contact Point
Mr.
Mrs.
Ms.
Dr.
Name
Address
Title
Telephone
Mobile
Fax
4.
5.
E-Mail
Award Category and For-Profit/Non profit Designation (Check as appropriate.)
Manufacturing (For-Profit Only)
Education (For-Profit)
Service (For-Profit Only)
Education (Non profit)
Small Business (For-Profit Only)
Health Care (For-Profit)
Indian Overseas Business (For-Profit Only)
Health Care (Non profit)
Criteria Used (Check one.)
Business Criteria for Performance Excellence
Education Criteria for Performance Excellence
Health Care Criteria for Performance Excellence
If you are unable to respond to any item,
please contact the IMC Quality Cell at (91-22) 2202 5438 before submitting your form.
Website: www.imcrbnqa.com
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2014 Application Form
IMC Ramkrishna Bajaj National Quality Award
6.
Application Components (Check as appropriate.)
2014 Eligibility Determination Form
2014 Application Report
7.
Application Fee
Depending on the category applicable to you please enclose Rs 1,00,000/Rs. 20,000 to cover one Application Report processing.
The cheque or demand draft should be made payable in Mumbai to IMC Ramkrishna Bajaj National Quality Award
Trust
8.
Release Statement
We understand that this application will be reviewed by members of the Board of Examiners.
Should our organization be selected for a site visit, we agree to host the site visit and to facilitate an open
and unbiased examination. We understand that the organization must pay reasonable costs associated with a
site visit.
If our organization is selected to receive an Award, we agree to share information on our
successful performance and quality strategies with other Indian organizations.
Authorized Signature
Printed Name
Date
d d m m y y
If you are unable to respond to any item,
please contact the IMC Quality Cell at (91-22) 2202 5438 before submitting your form.
Website: www.imcrbnqa.com
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WINNERS AT A GLANCE

IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD
2012
Manufacturing
•
Emami Ltd, Abhoypur, North Guwahati
Service
•
SBI Life Insurance Co. Ltd, Mumbai
Education
•
Global Indian International School, Balestier Campus, Singapore
Small Business
•
Life Care Group, Indore
Manufacturing
•
Britannia Ind. Ltd, Bangalore, Bidadi, Delhi,
Gwalior & Khopoli units
Service
•
HDFC Standard Life Insurance Company Limited, Mumbai
Education
•
Sri Vishnu Educational Society, Hyderabad
Health Care
•
Muljibhai Patel Urological Hospital, Nadiad
Manufacturing
•
LANXESS India Pvt Ltd, Nagda
Service
•
Information Systems Resource Centre Pvt Ltd,
An Otis Elevator Company, Pune
Education
•
Global Indian International School, Queenstown Campus,
Singapore
Health Care
•
Apollo Speciality Hospitals, Madurai
Manufacturing
•
Larsen & Toubro Ltd, Electrical Standard Products,
Powai & Ahmednagar
Service
•
Dahanu Thermal Power Station,
Reliance Infrastructure Ltd, Dahanu
Education
•
Mepco Schlenk Engineering College, Sivakasi
Manufacturing
•
Marico Ltd, Edible Oil Business, Jalgaon & Goa Site
Service
•
Hindalco Industries Ltd (Renusagar Power Divison), Sonebhadra
Overseas
•
PT. Indo-Bharat Rayon, Indonesia
Small Business
•
Venture Infotek Global Private Ltd, Mumbai
Education
•
SIES College of Management Studies, Navi Mumbai
Health Care
•
Dr L H Hiranandani Hospital, Mumbai
Manufacturing
•
Bihar Caustic & Chemicals Ltd, Palamau, Jharkhand
Service
•
Ma Foi Management Consultants Ltd, Chennai
Small Business
•
Prima Automation (India) Private Ltd, Rakanpur, Gandhinagar
Education
•
Manipal University, Manipal
Health Care
•
P. D. Hinduja National Hospital & Medical
Research Centre, Mumbai
2011
2010
2009
2008
2007
IMC Ramkrishna Bajaj National Quality Award
13

14 - C K

WINNERS AT A GLANCE

14
IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD
2006
Service
•
Datamatics Technologies, Mumbai
Overseas
•
PT Indo Liberty Textiles, West Java, Indonesia
Education
•
National Education Society, Mumbai
Manufacturing
•
Tata Chemicals, Fertilizer SBU, Babrala
Service
•
Larsen & Toubro, Engineering Construction &
Contracts Division, Chennai
Small Business
•
D A V Public School, New Panvel
Overseas
•
PT Elegant Textile Industry, Jakarta, Indonesia
Manufacturing
•
•
Tata Chemicals, Chemicals Division, Mithapur
Bharat Heavy Electricals, Boiler Auxiliaries Plant, Ranipet
Service
•
i-flex solutions, Mumbai
Manufacturing
•
Birla Cellulosic, Unit of Grasim Industries, Kharach
Manufacturing
•
Reliance Industries, Hazira
Service
•
University of Mumbai Institute of Chemical Technology, Mumbai
Manufacturing
•
Indo-Gulf Corporation, Unit : Fertilizers, Lucknow
Service
•
Satyam Computer Services, Secunderabad
Manufacturing
•
Thai Acrylic Fibre, Saraburi, Thailand
Service
•
Infosys Technologies, Bangalore
Service
•
Housing Development Finance Corporation, Mumbai
Manufacturing
•
Vikram Cement, A Division of Grasim Industries, Mandsaur
2005
2004
2003
2002
2001
2000
1999
1998
IMC Ramkrishna Bajaj National Quality Award

15 - C K

WINNERS AT A GLANCE

IMC RBNQA PERFORMANCE EXCELLENCE TROPHY
2012
Manufacturing
•
•
•
Ashok Leyland Ltd, Bhandara
Hindustan Zinc Ltd, Chanderiya Smelting Complex, Chittorgarh
UltraTech Cement Ltd (Unit: Birla White), Kharia Khangar, Jodhpur
Service
•
YES BANK Ltd, Mumbai
Education
•
Shri M D Shah Mahila College of Arts & Commerce,
Malad (W), Mumbai
Manufacturing
•
•
•
•
Hindustan Zinc Limited, Chanderiya Smelting Complex, Chittorgarh
Reliance Industries Limited, Allahabad
Manufacuting Division, Nani Allahabad
Aditya Birla Insulators, Rishra
Bharat Petroleum Corporation Ltd, Mumbai Refinery, Mahul, Mumbai
Service
•
•
YES BANK Ltd, Mumbai
Larsen and Toubro Limited, Control & Automation L&T, Navi Mumbai
Education
•
•
Birla College of Arts, Science & Commerce, Kalyan
Global Indian International School, Balestier Campus, Singapore
•
DAV ACC Senior Secondary Public School, Barmana
Healthcare
•
Aditya Birla Health Services Limited, Pune
Manufacturing
•
•
•
•
•
•
•
•
•
•
Reliance Industries Ltd, Nagpur Manufacturing Division
Sterlite Industries (I) Ltd, Tuticorin & Silvassa Units
Ultra Tech Cement Ltd (Unit: Birla White), Kharia Khangar, Jodhpur
Britannia Industries Ltd, Rudrapur & Guwahati Units
Ashok Leyland Ltd, Bhandara
Chanderiya Smelting Complex, Hindustan Zinc Ltd, Chittorgarh
Ultra Tech Cement Ltd (Unit: Vikram Cement Works), Neemuch, MP
Alok Industries Ltd, Mumbai
Bharat Petroleum Corporation Ltd, Mumbai Refinery, Mahul, Mumbai
Madura Clothing, Bangalore
Service
•
•
YES BANK, Mumbai
HDFC Standard Life Insurance Company Ltd, Mumbai
Overseas
•
PT Sunrise Bumi Textiles, Indonesia
Education
•
•
Holy Cross College, Tiruchirappalli
DAV ACC Senior Secondary Public School, Barmana
2011
2010
IMC Ramkrishna Bajaj National Quality Award
15

16 - C K

WINNERS AT A GLANCE

16
IMC RBNQA PERFORMANCE EXCELLENCE TROPHY
2009
Manufacturing
•
•
•
•
•
•
•
Ashok Leyland Ltd, Bhandara, Maharashtra
Hindustan Zinc Ltd, Chanderiya Smelting Complex, Chittorgarh
JSW Steel Ltd, Vijayanagar Works, Toranagallu, Dist Bellary
Bharat Petroleum Corporation Ltd, Mumbai Refinery, Mahul
Bharat Heavy Electricals Ltd, Ceramic Business Unit
Bangalore & Jagdishpur
Ambuja Cements Ltd, Mumbai
Johnson Lifts Pvt Ltd, Chennai
Service
•
iGate Global Solutions Ltd, Bangalore
Education
•
•
Hindi Vidya Prachar Samiti's, Ramniranjan Jhunjhunwalla College,
Mumbai
Veermata Jijabai Technological Institute (VJTI), Mumbai
Manufacturing
•
•
•
•
•
•
•
•
•
•
Gwalior Chemical Industries Ltd, Birlagram, Nagda
Gagal Cement Works, ACC Ltd, Barmana, HP
Sterlite Technologies Ltd, Optical Fiber Division, Aurangabad
Reliance Industries Ltd, Dahej Manufacturing Divn, Bharuch
Bharat Petroleum Corporation Ltd, Mumbai Refinery, Mumbai
JSW Steel Ltd, Vijayanagar Works, Toranagallu
Birla White (White Cement Divn of Grasim Inds Ltd), Jodhpur
Sterlite Industries (India) Ltd, Tuticorin & Silvassa
Jaya Shree Textiles, A Unit of Aditya Birla Nuvo Ltd, Rishra
Vikram Ispat (A Unit of Grasim Industries Ltd), Raigad
Service
•
•
•
•
Dahanu Thermal Power Station, Reliance Infrastructure Ltd, Dahanu
Infotech Enterprises Ltd, Hyderabad
Mumbai Railway Vikas Corporation Ltd, Mumbai
GTL Ltd, Mahape, Navi Mumbai
Education
•
•
Global Indian International School, East Coast Campus, Singapore
Mepco Schlenk Engineering College, Sivakasi
Health Care
•
Meenakshi Mission Hospital and Research Centre, Madurai
Manufacturing
•
•
•
•
Harihar Polyfibers & Grasilene Division, Units of Grasim Industries
Limited, Kumarapatnam
New Wadi Plant, ACC Ltd, Wadi - Gulbarga
Tata Chemicals Ltd, Crop Nutrition Business, Phosphates Divn,
Haldia (W.B.)
JSW Steel Limited, Vijayanagar Works, Toranagallu
Rallis India Limited, A Tata Enterprise, Mumbai
Bharat Petroleum Corporation Ltd, Mumbai Refinery
Service
•
Hindalco Industries Ltd (Renusagar Power Division), Sonebhadra
Overseas
•
Flex Middle East FZE, Dubai, UAE
Small Business
•
Microsign Products, Bhavnagar
Education
•
Carmel Junior College, Sonari, Jamshedpur
2008
2007
•
•
IMC Ramkrishna Bajaj National Quality Award

17 - C K

WINNERS AT A GLANCE

CERTIFICATE OF MERIT
2012
Manufacturing
•
•
•
Reliance Industries Ltd, Patalganga
UltraTech Cement Ltd, Gujarat Cement Works, Dist: Amreli
Tata Johnson Controls Automotive Ltd, Pune
Service
•
Reliance Infrastructure Ltd, Mumbai Transmission
Business (RInfra-MT)
Small Business
•
Indelox Services Pvt Ltd
Education
•
Thiagarajar College of Engineering, Madurai
Manufacturing
•
Gagal Cement Works, ACC Limited, Bilaspur
Service
•
•
SBI Life Insurance Co. Limited, Mumbai
Equant Technology Services India Pvt Ltd,
(Orange Business Service - India), Navi Mumbai
Small Business
•
Anjaneya Life Care Limited, Mumbai
Education
•
•
•
•
•
Welspun Vidya Mandir, Salav
DAV Public School, Faridabad
Vishwakarma Institute of Technology, Pune
St. Xavier’s College, Ahmedabad
Bluebells School International, New Delhi
Manufacturing
•
•
•
•
•
Jaya Shree Textiles, A Unit of Aditya Birla Nuvo Ltd, Rishra, WB
Marico Ltd, Kanjikode
Reliance Industries Ltd, KG-D6 Exploration & Production
Gadimoga, AP
Aditya Birla Insulators, Rishra, (Unit of Aditya Birla Nuvo Ltd), WB
Tikaria Cements Works, ACC Ltd
•
•
•
Aditya Birla Insulators, Rishra, West Bengal
Chaibasa Cement Works, ACC Ltd, Jharkhand
Numaligarh Refinery Ltd, Golaghat, Assam
2011
2010
2009
Manufacturing
Service
•
YES Bank Ltd, Mumbai
Education
•
•
DAV Senior Secondary Public School, Barmana
Aditya Birla Public School, Jodhpur
Manufacturing
•
•
•
•
Hindustan Zinc Ltd, Chanderiya Lead Zinc Smelter, Chittorgarh
Galaxy Surfactants Ltd, Navi Mumbai
Bharat Heavy Electricals Ltd, Insulator Plant, Jagdishpur
Tikaria Cement Works, ACC Ltd, Gauriganj
Education
•
•
Aditya Birla Public School, Rajshree Nagar, Kharia Khangar
Bombay Cambridge Gurukul, Mumbai
Manufacturing
•
•
•
•
•
•
Gwalior Chemical Industries Limited, Birlagram, Nagda
Sterlite Industries (India) Limited, Tuticorin & Silvassa
Birla White, (A unit of Grasim Industries Limited), Jodhpur
BHEL, Electroporcelains Division, Bangalore
Vikram Ispat, (A unit of Grasim Industries Limited), Raigad
Sterlite Technologies Limited, Optical Fibre Division, Aurangabad
Service
•
•
•
•
Infotech Enterprises Limited, Hyderabad
Siemens Information Systems Limited, Mumbai
ABN Amro Central Enterprise Services Private Limited
Dayanand Anglo Vedic Public School, Airoli, Navi Mumbai
2008
2007
Education
IMC Ramkrishna Bajaj National Quality Award
17

18 - C K

WINNERS AT A GLANCE

18
CERTIFICATE OF MERIT
2006
Manufacturing
•
•
•
•
Indian Petrochemicals Corporation Hoshiarpur Complex,
Hoshiarpur
J K Industries, Vikrant Tyre Plant, Mysore
Bharat Petroleum Corporation, Refinery SBU, Mumbai
Bihar Caustic and Chemicals, Palamau.
Service
•
•
•
Hindalco Industries, Renusagar Power Division, Sonebhadra
Bank of Baroda, Mumbai
Ma Foi Management Consultants, Chennai
Overseas
•
Flex Middle East FZE, Dubai, UAE
Small Business
•
Paharpur Business Centre & STIP, New Delhi
Education
•
•
Jindal Vidya Mandir, Vasind, Shahapur, Thane
D A V Public School, Thane
Manufacturing
•
•
•
•
Gujarat Alkalies & Chemicals, Vadodara
Bihar Caustic & Chemicals, Palamau
Appollo Fibres, Hoshiarpur
Essel Propack, Silvassa
Overseas
•
•
PT Indo Liberty Textiles, Jakarta, Indonesia
PT Sunrise Bumi Textiles, Jakarta, Indonesia
Manufacturing
•
•
•
Hindalco Industries, Sonebhadra
Tata Motors, Commercial Vehicle Business Unit, Mumbai
PT Elegant Textile Industry, Jakarta, Indonesia
Small Business
•
West Central Railway, Bhopal
Manufacturing
•
•
Tata Chemicals, Chemicals Division, Mithapur
Alexandria Carbon Black, Alexandria, Egypt
Service
•
Gujarat Co-operative Milk Marketing Federation, Anand
Manufacturing
•
•
•
Surat District Co-operative Milk Producers’ Union, Surat
Hindalco Industries, Sonebhadra
Bharat Petroleum Corporation, Mahul Refinery Division, Mumbai
Small Business
•
Chemical Process Equipments, Mumbai
Manufacturing
•
•
•
Thai Carbon Black Public, Angthong, Thailand
Hi-Tech Carbon, Gumudipundi
Bharat Petroleum Corporation, Mahul Refinery Division, Mumbai
Service
•
i-flex solutions, Mumbai
2005
2004
2003
2002
2001
2000
Manufacturing
•
Indo-Gulf Corporation, Unit: Fertilizers, Lucknow
Small Business
•
Wirecom (India), Mumbai
Manufacturing
•
•
Hindustan Lever, Kanhan Factory, Nagpur
Rajashree Cement, A Division of Indian Rayon, Gulbarga
Service
•
Larsen and Toubro, EPC Projects Division, Mumbai
Manufacturing
•
Hindustan Lever, Chhindwara
Manufacturing
•
Vikram Cement, A Division of Grasim Industries, Mandsaur
1999
1998
1997
IMC Ramkrishna Bajaj National Quality Award

19 - C K

WINNERS AT A GLANCE

COMMENDATION CERTIFICATE
2012
Manufacturing
•
•
•
•
•
•
•
•
Education
2011
Manufacturing
Service
Education
2010
Manufacturing
Small Business
Education
•
•
Anjani Portland Cement Ltd, Hyderabad
Gagal Cement Works, ACC Ltd, Barmana
Bharat Aluminium Co. Ltd, Korba, Chattisgarh
Reliance Industries Ltd, Gadimoga
Marico Limited, Pondicherry
Reliance Industries Ltd, Nagothane Manufacturing
Division, Nagothane
SESA Goa Ltd, Goa Operations
Larsen & Toubro Ltd, Metering and Protection System
Business Unit, Mysore
JSW Steel Ltd, Vijaynagar Works
Thakur College of Engineering & Technology, Mumbai
• Bharat Aluminium Co. Limited, (A Unit of Vedanta
Resources plc), Korba, Chattisgarh
• Tata Johnson Controls Automative Limited, Pune.
• Ambuja Cements Limited
• Hindalco Industries Limited, Unit : Birla Copper, Dahej
• Reliance Industries Limited, Nagothane Manufacturing Division
• Anjani Portland Cement Limited, Hyderabad
• Mirc Electronics Limited, Mumbai
• Brigade Group, Bangalore
• College of Engineering, Pune
• O P Jindal Modern School, Hisar
• Bharat Aluminium Co Ltd (A Unit of Vedanta Resources plc),
Korba
• JSW Steel Ltd, Toranagallu, Dist Bellary
• Sudarshan Chemical Industries Ltd, Pigment Division, Pune
•
•
•
•
•
•
Indelox Services Pvt Ltd, Bangalore
Logistics Park (I) Pvt Ltd, Nagpur
VED PMC Ltd, Taloja
MICAPLY, Mandideep, Bhopal
DLDAV Model School, Shalimar Bagh, Delhi
Sri Vishnu Educational Society, Vishnupur, Bhimavaram
2009
Manufacturing
• Sindri Cement Works, ACC Ltd, Dhanbad
2008
Manufacturing
• Aditya Birla Insulators (Unit: Aditya Birla Nuvo Ltd) Rishra
2007
Manufacturing
Service
Education
IMC Ramkrishna Bajaj National Quality Award
•
•
•
•
•
•
•
Sona Koyo Steering Systems Limited, Gurgaon
Gagal Cement Works, ACC Limited, Barmana
J K Tyre & Industries Limited, Banmore Tyre Plant, Morena-Gwalior
Reliance BPO Private Limited, Navi Mumbai
Ion Exchange Services Limited, Bangalore
D A V Institute of Management, Faridabad
D A V Public School, Aundh, Pune

WINNERS AT A GLANCE

COMMENDATION CERTIFICATE
2006
Manufacturing
•
•
•
•
•
•
•
•
•
•
•
Indian Petrochemicals Corporation, MGC Complex, Nagothane
Rallis India, A Tata Enterprise, Mumbai
ITC, Paper & Speciality Paperboards Division, Unit Bollaram
Kansai Nerolac Paints, Mumbai
Sterlite Industries (India), Tuticorin & Silvassa
Tata Steel, Bearings Division, Kharagpur
Moser Baer India, New Delhi
Shri Govindaraja Mills, Aruppukottai, Tamil Nadu
Sterlite Optical Technologies, Optical Fibre Division, Aurangabad
JSW Steel, Mumbai
Sahajanand Medical Technologies, Saiyedpura, Surat
Service
• Infotech Enterprises, Madhapur, Hyderabad
• Reliance Energy, Anil Dhirubhai Ambani Group, Mumbai
Small Business
• Vidya Dairy, Anand
Education
• D A V Institute of Engineering & Technology, Jalandhar
2005
Manufacturing
• Larsen & Toubro, Electrical Standard Products Business Unit, Mumbai
• ITC, Packaging & Printing Business, Chennai
• Kankroli Tyre Plant, J K Industries, Kankroli
Service
• Hindalco Industries, Renusagar Power Division, Sonebhadra
• Siemens Information Systems, Mumbai
Small Business
• Essel Mining & Industries, Ferro-Chem Division, Vapi
2004
Manufacturing
•
•
•
•
•
PT Indo Liberty Textiles, Jakarta, Indonesia
ITC, ILTD Division, Chirala
Reliance Industries, Refinery Division, Jamnagar
Associated Cement Companies, Gagal Cement Works, Barmana
Hi-Tech Carbon, Unit of Indian Rayon & Industries, Renukoot
Manufacturing
•
•
•
•
•
•
PT Elegant Textile Industry, Jakarta, Indonesia
Bharat Heavy Electricals, Boiler Auxiliaries Plant, Ranipet
Grasim Industries, Grasilene Division, Kumarapatnam
Tata Chemicals, Fertilizer Division, Babrala
Jindal Iron & Steel, Mumbai
Reliance Industries, Patalganga
Service
• Kshema Technologies, Bangalore
Small Business
• Konark Fixtures, Luminaire Business, Mumbai
2003
2002
Manufacturing
• Tata Chemicals, Chemicals Division, Mithapur
• Indo Gulf Corporation, Unit: Birla Copper, Bharuch
• Bharat Heavy Electricals, Boiler Auxillaries Plant, Ranipet

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