CultureOne! Week 23, 2014 issue 1

week 23, 2014
CultureOne!
Your Weekly News Resource on all things CHM.
4 Rising Star!
5 What’s Happening!
r
u
g
6 Special Delivery!
7 Recognize!!
u
a
n
8 CHM Cultural Components!
10 Subscription Info
I
In this week’s CultureOne!
What is CultureOne!
:
: A M.U.M.y is made!
E
l
a
Fast Cars Appear
!
n
o
June 2, 2014
i
t
i
d
2 Weekly Culture Topic!
3 Weekly Reminder!
week of
:
A New Restaurant Is Born
This Weeks Culture Topic!
What is CultureOne!
As we have grown the!
company, our culture has evolved to support it.
As many of you know, we have a different way
of doing things here. Creating a guest
experience in an environment that is team
member friendly is ultimately what we are trying to achieve. The method we have
created to achieve this is by creating the culture we have to support us. We started with
our core values, added JumpStart!, then The Foundation Principles, The CHM Mission, The
Team Member Promise, The Steps of Service and most recently PowerUp!.
So, what is the next step in the cultural roadmap for CHM? It has been a dream of mine to
create some sort of weekly communication format that combines Culture, The Weekly
Reminders, JumpStart! Topic, Recognition and a number of other great things we have in
the company that need a place to live. As a result of this need, the answer is here.
CultureOne! will be the weekly newsletter that will go out every Monday. It will
summarize the Weekly Reminder that Ms. Heather Pratt sends out, the weekly
culture topic, any JumpStart! information and a lot more great stuff as we built this
out.!
Welcome to CultureOne! This weekly newsletter will be your guide that leads you
through JumpStart! and all your culture discussions through out the week! Please make
sure that you share not only with your managers, but also with all the team members!!
H. Raj Ataya!
“Every great dream begins with a dreamer. Always
remember, you have within you the strength, the
patience, and the passion to reach for the stars to
change the world.”
Harriet Tubman
Civil Rights Humanitarian
President, CHM!
Your Weekly Reminder by Heather
Team Member Performance
Hourly team member reviews are an
important and integral part in the ongoing
development of our future leaders here at CHM. Not only do team member reviews allow managers and
team members the opportunity to discuss focus areas in a structured setting, they also afford team
members a chance to receive performance-based increases in wages earned. To assist us in reaching this
goal, changes have been made to the team member review process. All Team Member Performance
Reviews
must be
Team Member Performance
turned
Reviews Standards:
into your
MUM by
• Team Member Performance Reviews will
take place twice a year in all CHM
the
restaurants.
ending date of the review period. Team Member Performance
Reviews can be submitted during the review period, however
• Review Period # 1 – February 15 – March
14
must be received by your MUM no later than March 14 for
Review Period # 1 and September 14 for Review Period # 2.
Review Period # 2 – August 15 –
•
“Don’t lower you expectations to meet your performance. Raise your
level of performance to meet your expectations. Expect the best of
yourself, and then do what is necessary to make it a reality.”
Ralph Marston
September 14
• All team members will incur a 90 day
waiting period from date of hire before
becoming eligible to receive a performance
review. This waiting period must be
completed in order for the team member
to be eligible to receive a Team Member
A Look Back: The Handshake Policy
Performance Review.
With hundreds of sexual harassment suits developing each year in the restaurant industry, it is
important that we protect ourselves and each other to best of our ability. Although human
beings are physical by nature and the need for touch is one that is natural, the workplace is
not a place for hugs or other intimate gestures.!
The only approved purposeful physical contact between CHM Team Members, Managers and
Home Office Representatives is as follows:!
• Handshake!
• Fist Bump!
• High Five!
• Elbow Tap
Heather joined the
CHM family back in
September of 2011.
With degrees from
LSU and UNO and
her passionate HR
focus, she supports
and encourages all
HR Manager
involved with CHM,
from Home Office to
team member.
Heather is a devoted manager not
only to her treasured team but
also to celebrating her favorite
holiday, Halloween!
Heather Pratt
HR Contact Information:
CHM Home Office:
(504) 304-6647!
Heather Pratt
HR Manager
[email protected]
ext. 2692!
Allison Kalist
HR Assistant
[email protected]
ext. 2689!
STA R ★
RISING
★
CHM STAR!
The Rising Star section will be a weekly dedication to a teammember or manager that exemplifies the CHM Culture and the
relevant brand they represent. One of the Core Values of CHM
is Appreciation. As we expand our company and expand our
culture, it becomes crucial that we continue to create ways in
which we recognize all of you for the great work that you do in
and out of the restaurants.!
As such, this section will be dedicated to those citizens of CHM
that represent and exemplify the CHM culture. Citizens of
CHM who would qualify for being recognized would be those
that know and understand the Cultural Components of CHM.
Those who apply those Cultural Components not only at their
“This Could Be You!”
work but also in their local communities. They would also have
a perfect understanding of their
position and continue
to surpass the expectations that
are held for
their position. Citizens of CHM
to be
considered to be a rising star should also be in good standing and within compliance
of all company standards.!
So what do you need to do to be recognized to be a Rising Star? Do what you
do best! Live the CHM Culture and own your position. Your management
team will meet at every week’s Manager JumpStart! to consider candidates
to nominate for each weeks Rising Star! They will make those
recommendations directly to their
M.U.M. and a nominee will be selected based
your efforts and the recommendation received.
prerequisites are outlined below. Be Awesome and you will
on
Further
be
recognized!
Pre-Requisites To Be Considered For CHM Rising Star:
“This Could Be You!”
• Represent CHM Culture in their actions and operations
everyday!
• Have no outstanding PIP's!
• Has not had a PCR in the previous 90 days!
• Knows at least one of our CHM cultural components
components by heart!
• Knows kitchen specs, steps of service, or equivalent job
function by heart!
Rising Star candidates are interviewed and
feature is written by Allison Kalist, HR Assistant.
• Written recommendation by their GM
What’s Happening @ CHM
BWW Algiers Kick Off
New Orleans that has been
underserved for many years.
The newest addition to the
CHM Family is scheduled to
open on June 9th. BWW
Algiers will be the 5th Buffalo
Wild Wings to be added to the
CHM Family of Restaurants.
The Algiers location is
expected to do extremely well
in an area of the West Bank of
The Algiers
location is led
by General
Manager, Jeff
Young, and his
awesome
management
team. Please stay tuned for a
full feature on the Algiers
EAS Auto
Appreciation Nights
Buffalo Wild Wings
Metairie was host to the
first ever EAS Auto
Appreciation Nights that
took place on May 21st.
A number of EAS members came
out and brought their beautiful
looking cars for display.
The evening
was a great
success with requests to do these
nights every single week! We
plan on doing this once a month.
Brittany, Leah & Maria were the
servers that took care of the EAS
members and provided great
service that exemplified at
creating a memorable
experience!
liv
er
y!
al
De
CHM would like to officially
announce the promotion of Clinton Peralta as the first Multi Unit
Manager (M.U.M.y) of the CHM Buffalo Wild Wings Restaurants. Mr.
Peralta will be assuming the M.U.M. role effective June 2nd, 2014. His
ci
region will currently cover all the CHM Buffalo Wild Wings
pe
Restaurants in Mississippi & the New Orleans Metro area. Mr. Peralta
joined CHM as General Manager of the Buffalo Wild Wings Elmwood
S
location in May of 2013.
Prior to joining the CHM Family of
Restaurants, Mr. Peralta was a General Manager at Applebee’s. Mr.
Peralta has over two decades of restaurant experience. As soon as he
joined CHM, he quickly assumed a leadership role as not just a
General Manager in the Elmwood location but also a CHM leader
throughout the company. His performance in his restaurant paired
with the ongoing everyday culture representation of CHM are two of
the many reasons Mr. Peralta was the natural choice to
assume the M.U.M.y role at CHM Buffalo Wild Wings
Restaurants. Mr. Peralta will be joining Mr. Joshua Rogers,
M.U.M.y of CHM Smashburger’s, as our second M.U.M. in
“Today is a very exciting day for CHM. I cannot
our small, but rapidly growing company.
think of a better person to help lead and support
our restaurants in bringing the CHM
Mission to life.”!
A new level of
support and leadership will be provided to the CHM Buffalo
Wild Wings Restaurants which has
Patel
t
i
m
A
M
of CH
CEO
not been seen yet.
This is definitely one of the most
important decisions that CHM has
made and will allow CHM to
continue its focus on excellent
operations and continued growth. We thank Mr. Peralta for his dedication
to performance, the CHM Standard and the Culture Leader that he is.
Please all join me in welcoming and congratulating Mr. Clinton Peralta in
his new position of M.U.M.y! Thank you Clinton!
HR
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Some Great Guest Comments From Last Week!
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THE CHM Cultural Components
The CHM Core
Communication, Integrity, Appreciation
The CHM Mission
"Our mission, guided by the relentless focus of our core values, is to provide an unparalleled experience to our
guests that is both memorable and exciting.
We promise to provide this experience, in the finest facilities possible, through the genuine care and concern
with which we treat our guests and each other. The CHM Experience. It inspires happiness, instills excitement & delivers an unrivaled level of hospitality that
turns our guests into loyal fans and our team members into stars."
The CHM Team Member Promise
"At CHM we recognize our Team Members are the most important resource we have in bringing the CHM
Experience to life.
By instilling our Core Beliefs of Communication, Integrity & Appreciation, we develop honest, respectful &
hospitable Team Members.
We embody this approach to development not just to make our Team Members better employees, but to
make our Team Members better citizens in our local communities.
CHM nurtures a diverse work environment that is positive & professional, and where our Team Members are
excited to make a difference each and every day."
The CHM Steps Of Service
1. An exciting, enthusiastic and genuine greeting to every guest who walks through the doors.
2. An authentic concern to take care of our guests needs and make their experience a special one.
3. A warmhearted and thankful goodbye.
THE CHM Cultural Components
The CHM Foundation Principles
I AM THE BUILDER
I build strong relationships and create guests for life.
I AM EMPOWERED
I always anticipate our guests’ needs and deliver an experience that is memorable and
unforgettable.
I AM ACCOUNTABLE
I am tenacious in owning and resolving any guest concerns to the best of my abilities. I
will not let a guest leave unhappy.
I AM TEAM
I create an environment of teamwork and professionalism to support our guests and
Team Members.
I AM THANKFUL
I am appreciative of every guest and every team member that I encounter and I make
sure they know it.
I AM PROUD
I am proud of my professional appearance, language and behavior. I do the right thing
no matter who is watching. I treat people with dignity & respect.
I AM IMMACULATE
I am responsible for an uncompromising level of cleanliness and creating a safe,
accident-free environment.
I AM A GUARDIAN
I protect the privacy of our guests, Team Members & CHM. I do not share
confidential information. I foster a professional environment.
I AM COMMUNITY
I am a leader inside and outside of work. I seek opportunities to help improve my
community.
I AM THE EXPERIENCE
I embrace my roll in creating the CHM Experience. I base my actions on the CHM Core
Values, Steps of Service and Foundation Principles. I AM CHM.
For Subscription Information
If your restaurant is interested in receiving a subscription to Culture One please let your
management team know. Your managers can inquire with their M.U.M. to receive
information about a subscription. We hope you enjoyed this weeks Culture One.

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