Management of Corporate Social Responsibility

Management of Corporate Social Responsibility
Management of Corporate Social Responsibility
Corporate social responsibility philosophy
To fulfill corporate social responsibility is the basic promise and principle of our operations and sustainable development. CNPC strives to
operate in an environmentally friendly, safer and more efficient way to continuously supply energy to society and create a better life for all.
Mechanism of advancing management
CNPC has established the Committee of Social Responsibility
Management, consisting of the Social Responsibility Promotion
Office, Editorial Office of the CSR Report and the External Expert
Panel. The Committee is responsible for formulating the mission
and principles of corporate social responsibility to provide unified
guidance. The Promotion Office follows the unified deployment
of the Committee, and organizes and coordinates relevant
departments and work units to fulfill social responsibility. The
Editorial Office and the Panel are responsible for report drafting
and consultation respectively. A working mechanism has been
established, in which the Committee leads, departments in charge
organize the work, business sectors take respective responsibilities
and affiliates are fully engaged.
In 2011, to enhance awareness of corporate social responsibility in
affiliated companies, CNPC organized a training program for the
fourth consecutive year, collected best practices and edited and
issued CNPC Social Responsibility Best Practices. By the outreach of
“Knowing CNPC Better”, we invited stakeholders to visit our company
and understand it better. We also consult with external experts
regularly for their comments in an effort to improve and enhance
social responsibility management.
Inviting stakeholders to CNPC
2006
2007
Established the CSR
reporting mechanism
Issued our first CSR
Report
2008
Held CSR Forum
2009
Issued CNPC (Kazakhstan)
Sustainability Report
2010
Issued CNPC in Sudan
2011
Issued CNPC in Indonesia
Promoted the sharing of
CSR best practices at CNPC
[email protected] opens to
the public
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Released our CSR KPIs
Launched our website
on Environment and
Society
Introduced the stakeholder
engagement mechanism
Established the Committee
of Social Responsibility
Management and External
Expert Panel
Compiled Corporate
Social Responsibility:
Best Practices from
CNPC
2011 Corporate Social Responsibility Report
Communication with Stakeholders
We place a high premium on the expectations and concerns of our stakeholders, such as government, shareholders, employees, clients,
consumers, partners, relevant agencies and communities. We actively promote and improve the mechanism of stakeholder participation.
Through expert panels, organizing on-site surveys, and launching a social responsibility Web page and corporate social responsibility mailbox,
we conduct multi-faceted communications with governments, communities, employees and partners in host countries, to deeply explore the
concerns and expectations of stakeholders, increase transparency and proactively fulfill our responsibilities to related stakeholders.
Stakeholders
Means of Communication
Major Actions in 2011
Government
(1) Contribute to the formulation of national energy
policies and regulations
(2) Contribute to the formulation of industry
planning, industry standards and national
standards
(3) Sign strategic cooperation framework agreement
(4) Influence public policy
(5) Increase information disclosure
(1)Maintain sound operations and increase asset value
(2)Support the National 12th Five Year Plan on Environmental Protection
(3)Discuss energy cooperation with host countries
(4)Safeguard energy supply and optimize energy mix
(5)Push forward the building of key labs and major technological innovations
(6)Fully launch the construction of five natural gas metering stations as a part of
the nation’s oil and gas flow metering station plan
Employees
(1)Set up labor unions at different levels
(2)Hold staff congresses
(3)Provide communication channels for employees
(4)Increase information disclosure
(1)Strengthen staff training to improve their professional skills
(2)Organize occupational health examinations
(3)Improve enterprise pension system
(4)Reinforce anti-terrorism and security efforts in overseas projects
(5)Implement the Employee Assistance Program
(6)Build career development mechanism
Customers and
consumers
(1)Safeguard consumers’ interests
(2)Supervise product quality
(3)Ask the opinions of customers and consumers
(4)Increase information disclosure
(1)Improve quality management system and upgrade product quality
(2)Establish a unified service station management system and launch overall
inspections
(3)Increase supply of clean products, such as natural gas and high-grade gasoline
and diesel oil
(4)Implement oil and gas recovery projects to minimize pollution
(5)Launch the “Serve the People and Strive for Excellence” campaign
(6)Open 95504 hotline
Business
partners
(1)Host conferences for multinational business
negotiations and technical exchange
(2)Leverage the role of e-trading platform
(3)Share management experience and technical
information
(4)Contract negotiations
(5)Routine business contacts
(6)Strengthen contractor HSE management
(7)Increase information disclosure
(1)Compete equally and operate in a rule compliant manner
(2)Enhance communication and coordination with contractors, strengthen
contractor HSE management to secure a safe and healthy working
environment, and improve safety and security measures and the emergency
rescue system
(3)Support the development of local small and medium-sized enterprises and
encourage local procurement
Relevant
organizations
(1)Exchanges with the public on their various concerns
(1)Share corporate experience
(2)Hold and participate in the 23rd Annual Conference of Natural Gas Technology
(2)Participate in relevant activities
Committee of the International Standardization Organization (ISO/TC 193)
(3)Facilitate international exchange and cooperation
(3)Participate in Summer Standardization Conference on API Exploration and
(4)Increase information disclosure
Production 2011
(4)Participate in the 20th World Petroleum Congress
Community
(1)Explain and publicize safety and environmental
protection knowledge
(2)Dialogue with local governments
(3)Pay community visits and promote exchanges
(4)Increase information disclosure
(1)Carry out disaster relief, poverty alleviation and donations to education, and
support the reconstruction of disaster-stricken areas
(2)Support and drive the development of local economies through major
projects
(3)Provide natural gas and other clean energies for underdeveloped regions
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