DCD Construction.indd

Case Study - DCD Construction, Inc
Leading construction company gains benefits of ISO
9001 and BS OHSAS 18001
DCD CONSTRUCTION, INC. is a leading construction company in the
Philippines.
The company started as a single proprietorship on 22nd August, 1985. In
1992, it became fully incorporated and registered with the Securities and
Exchange Commission. Over 29 years, DCD Construction has grown greatly
in size and success, and been involved in the design and construction of
numerous infrastructure projects for both the government and private sector.
It has built highways and bridges with the Department of Public Works
Highways for Cebu, Masbate, and Samar provinces, installed industrial and
domestic water supply systems, and built residential housing and recreational
facilities for the Atlas Consolidated Mining Company.
Ms. Garcia recalls: “At that time, there were a lot of people coming in to our
ofﬁce to explain about ISO. It was an extremely busy period. There was a lot
of work to be done, and we had a hard time adjusting to the procedures. The
help of our IMSM assessor was invaluable. He was very patient in allowing
me time to understand everything about the processes. ”
She continues: “We could easily consolidate some parts of our company
into the ISO process. Other parts we had to rectify and recognise. The
challenging aspect was accommodating the rapid transition of people that
we have in our company. Here again, the assessor was very helpful. He, along
with some of my team, advised me to invest in training for a select number of
competent staff who plan to be with us long-term, so that we don’t have to
make so many changes and adjustments in years to come.”
DCD Construction currently employs a large workforce that includes
experienced engineers and project staff competent in civil, structural,
mechanical, electrical and architectural work, as well as heavy equipment
operations. It aims to be the premier company of its kind in the region
through providing the highest quality professional services.
All the hard work was deﬁnitely worth it. ISO certiﬁcation has beneﬁted DCD
Construction in a number of key ways, as Ms. Garcia explains: “Internally,
there’s much greater efﬁciency. Every employee is now working more
systematically and being more productive.”
Ms. Mary Jane Garcia, the company’s administrative assistant, explains
that the company’s strong commitment to excellence, performance and
safety lies behind its decision to become ISO 9001 and OHSAS ISO 18001
certiﬁed: “There are a lot of construction companies in the Philippines. We
wanted to be something better, more credible and set apart from the other
construction companies here.”
There are also notable improvements in terms of business: “Clients now
ﬁnd us more credible and trustworthy than other local companies that are
not certiﬁed. There’s been an increase in the effectiveness of our marketing
campaigns, because our clients are looking for a high standard construction
company. Since we received certiﬁcation, they see us as an A+ business and
feel more secure in trusting us with the construction of their buildings.”
The company CEO, Mr. Danilo Dira, met with Mr. Bernard Tetlow from IMSM
and found that the vision and aims of DCD Construction matched exactly
with what the IMSM ISO certiﬁcation package offered; the decision to accept
IMSM’s support was a no-brainer.
Since being ISO certiﬁed, DCD Construction has received larger building
contracts. This year, it’s taking on four large-scale projects with extensive
budgets- something it could barely have imagined before.
Ms. Garcia says, “We now have clients looking for us. Before, we were
looking for clients. We also have a lot of walk-in clients, people coming in
because they’ve heard about us. Previous clients are also referring us to their
friends.”
DCD Construction started the certiﬁcation process for ISO 9001 on April
20th, 2012 and the very same week, it also embarked on the OHSAS
ISO18001 certiﬁcation. Ms. Garcia spearheaded both certiﬁcation processes
at once. Though this was a rather daunting prospect, she received a lot of
support and reassurance right from the beginning.
“The move to ISO certiﬁcation has certainly improved our company for the
better. We’re very grateful to IMSM for their help.”
Email: [email protected] Web: www.imsm.com

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