p Up cy ion al Fanfare Electronic Gift Card | EGC page 1 VirtualMerchant Mobile QUICK REFERENCE GUIDE EBT Online Cashback Virtual Terminal Fanfare Gift Card Application Ingenico Telium2 United States Security Reporting © 2014 Elavon Inc. Elavon is a registered trademark in the United States and/or other countries. All rights reserved. This document is prepared by Elavon as a service for its customers. The information discussed is VirtualMerchant Gateway general in nature and may not apply to your specific situation. TRM-QRG-1486 US REV 0174 p Up cy ion al Fanfare Electronic Gift Card | EGC VirtualMerchant Mobile TIPS FOR PROCESSING • ENTER or YES • BACKSPACE EBT Online • CANCEL or NO • Press ENTER to access the Main Menu from the idle screen Virtual Terminal To scroll through the menu, use the up •Cashback and down arrows on the key pad • Select the number that corresponds to the menu option of choice or press ENTER when the selection Security Reporting is highlighted • Press and hold BACKSPACE to advance paper to desired length VirtualMerchant Gateway page 2 p Up cy ion al Fanfare Electronic Gift Card | EGC VirtualMerchant Mobile CARD ACTIVATION Use this function to issue a new gift card. Gift cards are not valid until activated. EBT Online • Select GIFT • Select ACTIVATION • Choose PAYMENT TYPE – this prompt is used to designate the payment Cashback Virtual Terminal received method the merchant in exchange for the gift card • Select CREDIT, DEBIT, or CASH/ COMP Reporting Enter the amount and press ENTER •Security If prompted, swipe, insert, or tap • credit/debit card, or manually ENTER the account # and press ENTER, and follow prompts VirtualMerchant Gateway page 3 The terminal communicates to authorize amount on the credit/debit card and a Merchant Copy of the receipt prints. • Select YES to print Customer Copy • If manually keyed, imprint card and press ENTER Swipe gift card or manually enter • the card # and press ENTER The terminal communicates to activate gift card and add transaction amount as the starting balance. A Merchant Copy of the receipt prints. • Select YES to print Customer Copy p Up cy ion al Fanfare Electronic Gift Card | EGC VirtualMerchant Mobile page 4 SALE/REDEMPTION BALANCE INQUIRY Use this function to process a purchase using the available funds on a gift card. EBT Online • Select GIFT • Select SALE • Enter the amount and press ENTER Swipe gift card or manually enter the •Cashback Virtual Terminal card # and press ENTER Use this function to obtain the available balance on a gift card. • Select GIFT • Select BALANCE INQ • Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Copy of the receipt prints • Select YES to print Customer Copy Security Reporting VirtualMerchant Gateway The transaction processes and a Customer Copy of the receipt prints p Up cy ion al Fanfare Electronic Gift Card | EGC RELOAD VirtualMerchant Mobile Use this function to add value to the balance of an active gift card. EBT Online • Select GIFT • Select RELOAD • Choose PAYMENT TYPE – this prompt is used to designate the payment Virtual Terminal method the merchant received in exchange for the gift card • Select CREDIT, DEBIT, or CASH/ COMP Enter the amount and press ENTER Reporting •Security • If prompted, swipe, insert, or tap credit/debit card, or manually enter the account # and press ENTER, and follow prompts Cashback VirtualMerchant Gateway page 5 The terminal communicates to authorize amount on the credit/debit card and a Merchant Copy of the receipt prints. • Select YES to print Customer Copy • If manually keyed, imprint card and press ENTER Swipe gift card or manually enter the • card # and press ENTER The terminal communicates to reload gift card and add transaction amount to the available card balance. A Merchant Copy of the receipt prints. • Select YES to print Customer Copy p Up cy ion al Fanfare Electronic Gift Card | EGC VirtualMerchant Mobile CREDIT/ADJUSTMENT Use this function to add value to the balance of an active gift card. This may be used EBT Online when a customer returns an item or when store credit is issued. • Select GIFT • Select CREDIT Terminal Enter the Virtual amount and press ENTER •Cashback • Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Security Reporting Copy of the receipt prints Select YES to print Customer Copy • VirtualMerchant Gateway page 6 p Up cy ion al Fanfare Electronic Gift Card | EGC VirtualMerchant Mobile CARD REFUND/ZERO CARD NOTE: Gift card balance does not print on the Card Refund receipt. Complete a Balance EBT Online Inquiry prior to completing a Card Refund transaction. Use this function to reduce the balance of a gift card to $0. This may be used when a gift Cashback Virtualfor Terminal card is activated the incorrect amount, or when the remaining gift card balance is returned to the customer in cash. Please consult your internal policies and procedures for more information. Security Reporting VirtualMerchant Gateway page 7 • Select GIFT • Select CARD REFUND • Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Copy of the receipt prints • Select YES to print Customer Copy p Up cy ion al Fanfare Electronic Gift Card | EGC VOID VirtualMerchant Mobile Use this function to cancel a transaction in the open gift card batch. EBT Online • Select GIFT • Select VOID • Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #, or Virtual Terminal APPROVAL CODE • Locate the transaction to void by entering the selected search criterion and press SELECT Cashback Security Reporting VirtualMerchant Gateway page 8 • Select YES to confirm the void or NO to cancel The transaction processes and a Merchant Copy of the receipt prints • Select YES to print Customer Copy p Up cy ion al Fanfare Electronic Gift Card | EGC REPORTS VirtualMerchant Mobile Use this function to print or display a Totals Report for the current or previous EBT Online gift card batch. • Select GIFT • Select REPORTS Select CURRENT BATCH or •Cashback Virtual Terminal PREVIOUS BATCH • Select PRINT or DISPLAY Terminal displays or prints the Totals Report • Press ENTER to return to the Gift menu Security Reporting VirtualMerchant Gateway page 9
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