SAN JOSE DEL MONTE CITY WATER DISTRICT City of San Jose

SAN JOSE DEL MONTE CITY WATER DISTRICT
City of San Jose Del Monte, Bulacan
version2014/3rd revision
Table of Contents
Applying for Service Connection
2
Applying for Service Reconnection
4
Paying the Water Bill5
Request for Repair6
Request for Relocation of Service
7
Request for Change of Ownership
8
Request for Promissory Note
9
Request for Voluntary Service Disconnection
10
Request for Check Up of Service Connection
11
Request for Change Meter
11
Request for Water Supply Status
12
Frequently Asked Questions13
Vision
Safe and potable water
flowing twenty-four hours a day
from the tap of every home
in the City of San Jose Del Monte
Mission
To serve all the residents
of the City of San Jose Del Monte
with equitable, reliable, and immediate access
to safe and potable water
twenty-four hours a day
at the least possible cost
1
APPLYING FOR SERVICE CONNECTION
ABOUT THE SERVICE
The service connection will be installed after submission of all requirements and payment
of charges.
WHO MAY AVAIL THE SERVICE
Any resident within the service area of San Jose Water
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
7:00 a.m. to 5:00 p.m.
No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
Proof of Ownership -Transfer Certificate of Title
OTHERS (whichever is applicable):
If applicant is from a subdivision, any of the following:
Authority to Move-In
Clearance/Cert. From HOA
Buyer’s Acceptance
Award given by Developer
Authority to Occupy
Notice of Award
Contract to Sell
Deed of Sale
Acceptance Sheet
If applicant is beneficiary of UPAO/NHA, any of the following:
NHA Certification
Entry Pass/Permit
MERALCO Bill
Contract from UPAO/Cert. From HOA
Notice of Award
Contract of Lease
Pagpapatunay
If Representative, aside from proof of ownership:
Special Power of Attorney

If the owner authorizes the connection to be registered in the name of the
representative, the same must be indicated in the Special Power of Attorney
If the owner is based abroad, the Special Power of Attorney must be duly notarized
and authenticated by the nearest Philippine consulate office/embassy.
Addl. Requirement:
* Valid government-issued IDs
* Attend Orientation (every Wed/Fri 9:00a.m. at the Main Office)

HOW TO APPLY FOR SERVICE CONNECTION
Please refer to next page.
2
HOW TO AVAIL THE SERVICE
STEP
1
2
3
4
CLIENT
SERVICE PROVIDER DURATION
IN CHARGE
Present
requirements
for application
of Service
Connection
Provide Service
Application &
Construction Order
(SACO) form
1 minute
Customer
Service
Assistant
(CSA)
Fill-up SACO
form
Advise customer to
pay the Inspection
& Estimate (IE)
fee
1 minute
CSA
Pay 50.00
inspection fee
Accept payment
& issue O.R.
2 minutes
Cashier
Present copy of
OR
Schedule applicant
for orientation
1 minute
CSA
5
Process for
Pressure Survey
1 day
Production
6
Process for
Inspection and
Estimate
3 days
Inspector
7
Present copy of
IE form; or secure
copy of IE @ WD
office
Re-assess IE form
and check if all
requirements
are met; Prepare
necessary
documents
for customer’s
signature
5 minutes
CSA
8
Pay installation
cost
Accept payment
and issue Official
Receipt
2 minutes
Cashier
9
Present OR for posting
Process application
and forward to
Dept. Manager/
Sr. CSO for
approval prior to
transmission to
Engineering
5 minutes
CSA
Installation of
service connection
7 days
WD
Contractor
10
11
Acceptance of
work done; sign
the SACO
Post inspection
of service
connection
FEES
FORM
SACO
Proof of
Ownership
P 50.00
actual
estimate
Inspector
END OF TRANSACTION
3
APPLYING FOR SERVICE RECONNECTION
ABOUT THE SERVICE
Disconnected at meter stand/bolt and nut - reconnection fee, arrears from water bill and service
connection materials (if any) must be paid before reconnection
Disconnected underground - reconnection fee, cost of additional labor & materials, arrears from
water bill and service connection materials (if any) must be paid before reconnection
WHO
MAY AVAIL THE SERVICE
All
concessionnaires and authorized representative with disconnected service connection
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
7:00 a.m. to 5:00 p.m.
No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
For Concessionnaires Copy of Water Bill
Identification Card
For Authorized Representative Copy of Water Bill
Notarized authorization from the concessionnaire
Concessionnaire’s identification card
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to
Customer
Service & request
for service
reconnection
2
3
4
4
SERVICE PROVIDER DURATION IN CHARGE
After verification
of record, issue
Maintenace Order
for reconnection
1 minute
Customer
Service
Assistant
(CSA)
Pay
arrears
Accept payment
and issue Official
Receipt
2 minutes Bill Collector
Pay reconnection fee
Return to
Customer
Service and
present official
receipt
Accept payment &
issue O.R.
2 minutes
Cashier
Forward the
Maintenance
Order to the Dept.
Mngr./ Sr. CSO for
approval prior to
transmission to
Engineering Dept.
1 minute
CSA
FEES
FORM
Maintenance
Order
P50.00 if meterstand
P500.00 if underground
STEP
CLIENT
5
6
SERVICE PROVIDER DURATION
IN CHARGE
FEES
FORM
Reconnect service if
disconnected from:
s meterstand
2 days
Crew
s underground
5 days
Contractor
Acceptance of
Post inspection
work done; sign of service
the Maintenance connection
Order
Inspector
END OF TRANSACTION
PAYING THE WATER BILL
ABOUT THE SERVICE
Pay the water bills on or before the due date stated in the Statement of Account.
A 10% surcharge will be collected if payment is made after the due date.
WHO MAY AVAIL THE SERVICE
All concessionnaires of San Jose Del Monte City Water District
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break.
REQUIREMENTS TO AVAIL THE SERVICE
 Statement of Account (old or new)
 Promissory Note if on installment basis
 If no/lost water bill :
-account name or number secured from Customer Service
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Present
Statement of
Account (SoA)
or inform
collector of any
account
information 2
SERVICE PROVIDER DURATION
Accept payment
and validate
Statement of
Account or issue
Official Receipt
IN CHARGE
2 minutes
Bill Collector
2 minutes
Bill Collector
FEES
FORM
In case of check
payment, prepare
waiver for
signing
Fill-up waiver in
case of check
Bill Collector
END OF TRANSACTION
5
REQUEST FOR REPAIR
ABOUT THE SERVICE
Concessionnaires or concerned citizens may report any leakages they may encounter whether
mainline, service line or meterstand
Installation of ball valve or repair of such may also be requested
WHO
MAY AVAIL THE SERVICE
All concessionnaires of San Jose del Monte City Water District or any concerned citizen
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
For reporting of leaks - NONE
For installation of ball valve - purchase of ball valve
HOW TO AVAIL THE SERVICE
STEP
1
2
3
4
5
CLIENT
SERVICE PROVIDER DURATION IN CHARGE
Proceed to Cust. Prepare
Maintenance Order
Service (CS) &
(MO)
give complete
account of leak
1 minute
Customer
Service Asst.
(CSA)
If installation
of ball valve,
proceed to CS
and present
Water Bill, if
any *
* Pay the cost of
ball valve
Prepare MO
1 minute
CSA
Accept payment
and issue OR
2 minutes
Cashier
*Return to
Customer
Service to
present the OR
Forward the
MO to the Dept.
Mngr. /Sr. CSO
for approval prior
to transmission
to Engineering
Dept.
1 minute
CSA
2 days
Crew
Implementation of
MO
Acceptance of
Post inspection
Work done; sign of service
the MO
connection
END OF TRANSACTION
6
Inspector
FEES
FORM
MO
P234.00
REQUEST FOR RELOCATION OF SERVICE
ABOUT THE SERVICE
Concessionnaire may request for relocation of the service connection transfer tapping to the
nearest mainline or transfer to another location
WHO MAY AVAIL THE SERVICE
All concessionnaires of San Jose del Monte City Water District SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break.
REQUIREMENTS TO AVAIL THE SERVICE
For transfer tapping - water bill For transfer to another location - proof of ownership of the new location
HOW TO AVAIL THE SERVICE
PHASE I
STEP
CLIENT
SERVICE PROVIDER DURATION
IN CHARGE
1
Proceed to
Customer
Service to file the
request and
present the
documents
Verify the
documents and prepare IE for
relocation
1 minute
Customer
Service Asst.
(CSA)
2
Pay inspection
fee
Accept payment
and issue OR
2 minutes
Cashier
3
Return to
Customer
Service to
present the OR
Forward the
Maintenance
Order to the Dept.
Mngr. /Sr. CSO for
approval prior to
transmission to
Eng’g.
1 minute
CSA
1 day
Inspector
4
Inspection and
Estimate
FEES
FORM
Maintenance
Order
(MO)
P50.00
PHASE II
STEP
5
CLIENT
Present copy of
Inspection &
Estimate (IE)
form; or secure
copy of IE at WD
office
SERVICE PROVIDER DURATION
Re-assess IE form
and check if all
requirements
are met (if transfer
to another
location)
5 minutes
IN CHARGE
FEES
FORM
CSA
7
STEP
6
7
CLIENT
IN CHARGE
Pay estimated
cost
Accept payment
and issue Official
Receipt
2 minutes
Cashier
Return to
Customer Service
to present the
OR
Forward the MO
to the Dept.
Mngr. /Sr. CSO
for approval prior
to transmission
to Engineering
Dept.
1 minute
CSA
Implementation
of Relocation
3 days
Contractor
Post-inspection
of service
connection
1 day
Inspector
8
9
SERVICE PROVIDER DURATION
Acceptance of
Work done; sign
the MO
FEES
FORM
Actual
estimate
END OF TRANSACTION
REQUEST FOR CHANGE OF OWNERSHIP
ABOUT THE SERVICE
Ownership of service connection may be transferred and the account name registered with
San Jose Water may be changed
WHO MAY AVAIL THE SERVICE
Any person who acquired, through sale or donation, a house and lot with registered San Jose
Water service connection SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
1. Copy of Deed of Sale or Deed of Donation; and 2. Latest Community Tax Certificate
HOW TO AVAIL THE SERVICE
8
STEP
CLIENT
1
Present proof of
ownership
Provide Service
Application &
Construction Order
(SACO) form and
Service Contract
1 minute
Customer
Service Asst.
(CSA)
2
Fill up SACO
form
Prepare transfer
ownership form
1 minute
CSA
SERVICE PROVIDER DURATION
IN CHARGE
FEES
FORM
SACO
STEP
CLIENT
3
Pay registration
and notarial fee
SERVICE PROVIDER DURATION
IN CHARGE
FEES
P50.00
P75.00
Accept payment
and issue Official
Receipt
2 minutes
Cashier
4
Forward the
transfer form to
Dept. Manager/ Sr.
CSO for approval
before transmitting
to Accounts
Division
1 minute
CSA
5
Edit name at BCS
to change to name
of new owner
1 day
Billing posting clerk
FORM
END OF TRANSACTION
REQUEST FOR PROMISSORY NOTE
ABOUT THE SERVICE
Concessionnaires with 2 months unpaid water bills but not yet due for disconnection may
request for extension
WHO MAY AVAIL THE SERVICE
All concessionnaires or their authorized representative SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break.
REQUIREMENTS TO AVAIL THE SERVICE
For concessionaires
:
For authorized representative :
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to Cust.
Service & request
for promissory
note
2
Sign the PN in
agreement with
the terms
Copy of the water bill
Copy of Water Bill Written authorization from concessionnaire
SERVICE PROVIDER DURATION
IN CHARGE
Verify from
BCS then issue
promissory
note
1 minute
Customer
Service Asst.
(CSA)
1 minute
CSA
Approve the
request and give
one copy of the PN
to concessionaire
FEES
FORM
PN Form
END OF TRANSACTION
9
REQUEST FOR VOLUNTARY SERVICE DISCONNECTION
ABOUT THE SERVICE
Concessionnaire may request for disconnection: 1. meterstand
2. underground
Water bills must be paid prior to the request.
WHO MAY AVAIL THE SERVICE
Any concessionaire with active service connection or his authorized representative SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
For Concessionnaires :
Copy of Water Bill
Filled-up request for voluntary disconnection form
For Authorized Representative : Copy of Water Bill
Filled-up request for voluntary disconnection form
Written authorization and identifaction card of
concessionnaire
HOW
TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to Cust.
Service & request
for voluntary
disconnection
Verify record and
the requirements
submitted; prepare
request form
1 minute
2
Pay water bills
Accept payment
and issue OR
1 minute
Bill collector
3
Return to Cust.
Service and
present Official
Receipt
Forward the MO
to the Dept.
Mngr./ Sr. CSO for
approval prior to
transmission to
Engineering Dept.
1 minute
CSA
2 days
5 days
Crew
Contractor
4
5
SERVICE PROVIDER DURATION
Implementation
of request
for voluntary
disconnection
a) Meterstand
b) Underground
Accept work
done; sign the
MO
Post inspection
of service
connection
END OF TRANSACTION
10
IN CHARGE
Customer
Service Asst.
(CSA)
Inspector
FEES
FORM
Maintenance
Order
(MO)
REQUEST FOR CHECK-UP OF SERVICE CONNECTION
ABOUT THE SERVICE
Concessionnaires may request for inspection or check-up of their service connection due to
high consumption, stuck-up meter or confirmation of meter reading
WHO MAY AVAIL THE SERVICE
All concessionaires of San Jose Water
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
Water bill
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to Cust.
Service &
give complete
account of the
problem
SERVICE PROVIDER DURATION
IN CHARGE
Prepare Service
Request (SR)
1 minute
Customer
Service Asst.
(CSA)
2
Forward SR to the
Dept. Mgr./ Sr. CSO
for approval prior
to transmission to
Investigator
1 minute
CSA
3
Implementation of
SR
3 days
Investigator
4
Accept the work Post inspection of
done; sign the SR service connection
FEES
FORM
Service
Request
(SR)
Investigator
END OF TRANSACTION
REQUEST FOR CHANGE METER
ABOUT THE SERVICE
Concessionnaires who want to verify the accuracy of their water meter due to sudden
increase in consumption but no in-house leak, or concessionaires with confirmed stuck-up
meter may request to have their water meter replaced
WHO MAY AVAIL THE SERVICE
All concessionaires of San Jose Water
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
Water bill
11
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to Cust.
Service &
give complete
account of the
problem
SERVICE PROVIDER DURATION
Prepare
Maintenance Order
(MO)
1 minute
IN CHARGE
FEES
Maintenance
Order
Customer
Service Asst.
(CSA)
2
Forward MO to the
Dept. Mgr./ Sr. CSO
for approval prior
to transmission to
Investigator
1 minute
CSA
3
Implementation of
MO
5 days
Crew
4
Accept the work Post inspection of
done; sign the
service connection
MO
FORM
(MO)
Inspector
END OF TRANSACTION
REQUEST FOR WATER SUPPLY STATUS
ABOUT THE SERVICE
Concessionnaires who experience irregular water supply may inquire about the status of their
water service
WHO MAY AVAIL THE SERVICE
All concessionaires of San Jose Water
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday, 7:00 a.m. to 5:00 p.m. No lunch break
REQUIREMENTS TO AVAIL THE SERVICE
Water bill
HOW TO AVAIL THE SERVICE
STEP
CLIENT
1
Proceed to Cust.
Service & give
complete
account of the
problem
2
12
SERVICE PROVIDER DURATION
Prepare Service
Request (SR)
Forward SR to the
Dept. Mgr./ Sr. CSO
for approval prior
to transmission to
Investigator
IN CHARGE
1 minute
Customer
Service Asst.
(CSA)
1 minute
CSA
FEES
FORM
Service
Request
(S.R.)
STEP
3
4
CLIENT
SERVICE PROVIDER DURATION
IN CHARGE
Implementation of
SR
Production
Operator
1 day
FEES
FORM
Accept the work Submit findings and
done; sign the
recommendations SR.
END OF TRANSACTION
Frequently Asked Questions
WHERE DO I PAY MY BILL?
San Jose Water has no field collector. Payment of water bill may be made at the
following offices nearest you: 1. Main Office, Road 1, Brgy. Minuyan III
2. Extension Office, Phase G, Francisco Homes I
3. Collection Office, Sarmiento Homes, Brgy. Muzon.
4. Collection Office, Poblacion (please check the schedule as it varies
from month to month)
Concessionaires may also pay at any accredited USSC-CIS Bayad Center nationwide at
least one day before due date.
Please be informed that Bayad Center imposes P5.00 service charge. You need to
present your latest copy of water bill upon payment.
WHEN SHOULD I PAY MY BILL?
The bill must be settled on or before the due date stated in the Statement of
Account.
WHAT IF I DON’T PAY MY BILL?
San Jose Water imposes a penalty, equivalent to 10% of the water bill, if it is not
settled on or before the due date. On the second month of non-payment, San Jose
Water will temporarily disconnect your water service at the meter stand by using bolt
and nut. San Jose Water may also pull-out the water meter.
* as presented in the public hearing held on November 2000 and affirmed by the Local Water
Utilities Administration through LWUA Board Resolution No. 70, s. 2008
13
CAN I REMOVE THE BOLT AND NUT AFTER PAYING THE BILL?
Only the crew from San Jose Water is authorized to reconnect the service. Any attempt
of the concessionaire after he has paid the bill to remove the padlock or the bolt and
nut will render him criminally liable under Republic Act 8041 or the Water Crisis Act
for illegal reopening of disconnected water service.
WHAT IS METER MAINTENANCE FEE?
The Meter Maintenance Fee (MMF) is the share of the concessionaire for the cost
of maintaining the efficiency of the water meter. Once every three years, San Jose
Water calibrates the concessionaire’s water meter or replaces it , if necessary. The
monthly MMF is P10.00 and is reflected in the monthly water bill.
CAN I READ MY OWN METER?
Concessionaires are encouraged to read their own water meter so that they will be
able to monitor their water consumption. However, for purposes of water bill, only
the reading done by San Jose Water meter readers is recognized.
WE HAVE NO WATER. WHAT COULD BE THE PROBLEM?
Assuming that the concessionaire is not in arrears and his service was not temporarily
disconnected, there might be an ongoing leak repair which affects water distribution
in the area. As much as possible, San Jose Water announces any scheduled water
interruption beforehand through Text Blast. However, there are emergency leak
repairs and other maintenance works for which no prior announcement can possibly
be made.
DO I NEED TO ENROL MY NUMBER TO RECEIVE YOUR ANNOUNCEMENTS?
You need to fill up the Contact Number Form at any of our Customer Service windows
so your mobile number can be encoded into our Text Blast system. Once encoded,
you will receive advisories and reminders regarding water supply service.
ARE WE STILL GOING TO PAY FOR WATER THAT LEAKED AFTER THE METER?
Yes. Water that leaked after the meter is deemed consumed and used by the consumer.
Concessionaires are advised to immediately repair any leak that occurs after the meter
to avoid an increased consumption and consequent increased in water bill.
HOW ABOUT LEAKS THAT OCCURRED BEFORE THE METER?
Water that is lost from leak before the meter is not charged to the concessionaire.
However, San Jose Water encourages reporting of water leaks in the distribution line
so that water will not be wasted. Concessionaires who report a leak in the mainline
are given tokens of appreciation when the leak is confirmed and there is no other
person who has previously reported the same leak.
14
WHAT ARE THE ILLEGAL ACTS UNDER THE WATER CRISIS ACT?
Under Republic Act 8041 or the Water Crisis Act, the following acts are illegal:
 reconnection of disconnected water service
 meter tampering
 opening of fire hydrants
 connection to stub-outs
 reselling of water for profit
San Jose Water will immediately take the appropriate legal action against anybody
caught violating the law.
WHAT IF I KNOW SOMEBODY WHO IS DOING AN ILLEGAL ACT?
Anybody who has information about illegal activities concerning water supply may
report the same to San Jose Water at the following numbers:
044-8152171
044-8150378
0917-5069797
0917-5069292
The informant will receive a cash reward of P1,000.00 upon confirmation of the report.
The identity of the informant will be treated with strict confidentiality.
Contact us
Main Office:
Road 1, Bgy. Minuyan, City of San Jose Del Monte, Bulacan
Telefax: 044-8150376
Customer Service: 044-8150378
Hotline No. 0917-5069797
Francisco Homes Office:
Phase G, Francisco Homes, City of San Jose Del Monte, Bulacan
Telephone No. 8152171
Hotline No. 0917-5069292
Muzon Collection Office
Sarmiento Homes, Bgy. Muzon, City of San Jose Del Monte, Bulacan
15

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