Host Airline

Host Airline
Sunday 27 April 2014
06.30 – 16.00
IGHC golf tournament, Palm Garden golf club
1st inaugural IGHC Golf Tournament. What’s better than mixing business with
pleasure? Play your favorite sport and network at the same time. Who knows? You
may even win a trophy!
Sponsored by
16.00 – 17.00
IGHC for newcomers, Summit room
Learn all about the strategic role Ground Services plays within IATA, as well as about the specific
mandates of the IATA Ground Handling Council (IGHC), GHC Work Group and five GHC Task
Forces. Gain first-hand knowledge about the Airport Handling Manual (AHM) and the IATA Ground
Operations Manual (IGOM) standards and procedures development. This session is facilitated by
GHC Work Group.
GHC Work Group:
 Henrik Ambak, IGHC Officer, Cargolux
 Bill Bender, Chair GSEE Task Force, Air Canada
 Max Corsi, IGOM Chairman, Air Transat
 Graeme Dewdney, LCAM Chairman, DHL
 Peter Esteie, GSEE Task Force member, Airbus
 Bob Gurr, IGHC Officer and GHC Vice-Chairman, BidAir
 Mohamed Hanno, IGHC Officer, ASE Egypt
 Sharif Hassan, ASG Vice-Chairman, ASE Egypt
 Matthias Huettner, IGOM Vice-Chairman, Swissport
 Martin Meyer, IGHC Officer, WFS & ASA
 Gerry McGill, ASG Chairman, United
 Marsha Ragusa, IGHC and GHC Chairman, British Airways
 Nick Yeadon, AGSA Vice-Chairman, Air Dispatch
 Roger Walton, IGHC Officer, TNT Airways
Moderator
 Joseph Suidan, IGHC Secretary, IATA
17.00 – 18.30
Welcome reception, Exhibition hall
Socialize with business partners and friends, old and new! Find out what
our exhibitors have to offer and be eligible to win an amazing prize in our
“Drop & Win” draw on Tuesday! Do not forget to bring and drop your
business card!
Page 2 of 12
Monday 28 April 2014 - Plenary Session
09.00 – 09.30
Conference opening
Welcome, antitrust briefing
Speakers
 Marsha Ragusa, Director Contracts, Procurement Ground Operations, British Airways, IGHC
& GHC Chairman
 Joseph Suidan, Head of Ground Operations, IATA, IGHC Secretary
 Hemant Mistry, Director Airports and Fuel, IATA
 Alain Desrosiers, Senior Legal Counsel, IATA
09.30 – 09.40
Cultural program, Malaysian traditional dance
Sponsored by
09.40 – 10.00
Keynote address


Dato’ Azharuddin A. Rahman, Director General, DCA Malaysia
Tan Sri Bashir Ahmad Abdul Majid, Managing Director, Malaysia Airports Holding Berhad
10.00 – 11.00
Towards a safer, more efficient and sustainable industry
Profitability and financial stability have eluded the airline industry in recent times. In response, the
industry has looked to other operating models to support growth, including the popular trend of
outsourcing ground handling and other services. The focus remains: meet customer needs in a safe
operation and leverage technology for greater efficiency. However, achieving efficiencies and safety
improvements are not attainable without the collaboration of all industry stakeholders - especially
airports, ground service providers and manufacturers. The question then becomes: how do we work
together to make our industry truly sustainable?
Speakers
 Thomas Windmuller, Senior Vice President, Airport, Passenger, Cargo and Security, IATA
 Samim Aydin, Board Member, Celebi Aviation Holding, Board Chairman, ASA
 Brett Patterson, Chair of ACI Safety and Technical Standing Committee, YYR Airport ACI
Moderator
 Mike O’Brien, Aviation Consultant
Networking break, Exhibition hall
11.00 – 11.30
Sponsored by
Page 3 of 12
11.30 – 12.30
SMS - making it simple
Learn how to develop an effective, sustainable Safety Management System and determine how it
should apply to ground service providers. Not to be missed!
Speakers
 John DeGiovanni, Managing Director Corp-Ground Safety, United
 Carlos Romero, Global Director Ramp Safety, LSG Sky Chefs
 Mike Green, Manager, Airports Safety, WestJet an Alberta Partnership
 Andreas Meyer, Integrated Safety Management, Air Navigation Bureau, ICAO
Moderator
 Gerry McGill, Sr. Manager AO Safety Line Hubs CLE, DEN, IAD, LAX, SFO, ASG Task Force
Chairman, United
12.30 – 13.15
JUST culture – from concept to reality
Open, honest reporting between handlers and airlines is more urgent than ever. But what are the
obstacles to creating such a relationship? Hear the experts debate the best methods for fostering
mutual trust and respect between these key players and how to make it stick.
Speakers
 Andy Fletcher, Ground Safety Manager, Flybe
 Yndhira Shilleh, Manager Standards and Ground Operations Procedures, LAN Group
 Mark Bradley, CEO Switzerland, dnata
 Ana Atienza, Chief Commercial Officer, nahco aviance
 Samim Aydin, Board Member, Celebi Aviation Holding, Board Chairman, ASA
Moderator
 Nancy Rockbrune, Assistant Director, GADM-SMS, IATA
IGHC business
13.15 – 13.30
Introduction of IGHC Officer candidates
Moderator
Joseph Suidan, Head of Ground Operations, IATA, IGHC Secretary
Day closing
13.30 – 13.35
Networking lunch, Exhibition hall
13.35 – 14.30
Afternoon networking break, Exhibition hall
14.45 – 15.30
Page 4 of 12
Monday 28 April 2014 - Afternoon Workshops
13.30 – 15.00
HP drives innovation in the travel industry, Opal room
Win an HP Slate 7 from HP. And, while you’re at it, learn all about how HP, one of
the biggest technology companies in the industry, is driving innovation for airlines and
airports around the world. Get a glimpse of our view on future technologies and
products. We will introduce abstract concepts around big data analytics and how
wearable computing may change the industry, but also stay ‘down to earth’ and talk
about permanent bag tags, automating business processes such as check-in and
other topics relevant to your business today and tomorrow
Facilitators
 Adam R Roark, APJ Transportation leader, HP Enterprise Services
 Daniel Friedly, PSS Product Strategy, HP Enterprise Services
Lunch will be served directly in the Opal room
15.30 – 16.45
SGHA 2013, Opal room
This is a great opportunity to meet the people behind the SGHA development. Join this interactive
session facilitated by the AGSA Task Force and get practical tools and tips on how to use the new
version of SGHA. Come prepared to provide your feedback and propose new changes on the spot!
Facilitators
 Nick Yeadon, Managing Director, Air Dispatch International, AGSA Task Force Vice-Chairman
 Henrik Ambak, VP Ground Services & Commercial IT, Cargolux
 Mohamed Hanno, Executive Chairman & CEO, ASE Group
 Bob Gurr, Director Sales and Marketing, BidAir Services
 Martin Meyer, Vice President Global Sales and Business Development, WFS
 Marsha Ragusa, Director Contracts Ground Operations Procurement, British Airways
 Roger Walton, Manager Airport Services, TNT Airways
15.00 – 16.45
ISAGO and IGOM alignment, Jade room
Join this session and gain the knowledge needed to integrate IGOM into your own GOM ensuring
compliance with ISAGO standards. You will receive an update on what others do in the areas of
ISAGO and IGOM alignment. This session is facilitated by IGOM Task Force and members of ISAGO
Oversight Council.
Facilitators
 Max Corsi, Manager Airport Operations and Safety, Air Transat, IGOM Task Force Chairman,
GOC member
 Matthias Huettner, Swissport Group Services LLC, IGOM Task Force Vice-Chairman
 Massimo Cicetti, Manager, Ground Operations Standards, IATA
 Sharif Hassan, Safety, Quality and Risk Manager, ASE - Aero Services Egypt
 Monika Mejstrikova, Assistant Director, Ground Operations Audits, IATA
 Nancy Rockbrune, Assistant Director, GADM-SMS, IATA
IGOM functional requirements, Parkview 3
14.00 –15.00
Innovation Think-Tank facilitated by IATA – by invitation only
Page 5 of 12
Monday 28 April 2014 - Social Event
Exhibitors’ networking “drop & win” soirée, Exhibition hall
Enjoy a drink, network and find out if you are one of the lucky winners of the
draw.
16.45 – 18.45
Page 6 of 12
Tuesday 29 April 2014 – Plenary Session
Day opening
09.00 – 09.05
Ground handling through the decades
09.05 – 09.20
Celebrating the centennial of commercial flight.
Speakers
 David Finch, DLF Aviation Consultants LLC
09.20 – 10.20
Business growth and development
How will airlines and ground handlers mutually benefit from industry growth and development over the
next five years? What challenges will need to be overcome for us to be successful? The aim of this
discussion is to identify the biggest challenges for the aviation value chain and particularly for ground
ops suppliers; discuss approaches to overcome these challenges; identify regional differences in
market dynamics; understand in what areas the cooperation needs to improve for mutual benefits.
Speakers
 Steven Dickson, Group Head, Ground and Inflight Operations, Air Asia Berhad
 Patric Komen, Managing Director, Kenya Aerotech Limited
 Walter Riggans, Divisional Vice President | Emirates Airport Services (Outstations), Emirates
Mohamed Sallauddin Mat Sah, General Manager Marketing, Malaysia Airports
 Mervyn Walker, EVP Operations, Menzies Aviation

Moderator
 Hemant Mistry, Director Airports and Fuel, IATA
Improved flight safety and less ground damage? Forget SGHA article 8.5 it's all about
5.12!
10.20 – 10.50
Speakers
 Henrik Ambak, VP, Ground Services & Commercial IT, Cargolux
 Ingrid Braeuninger, VP Sales and Business Development, ATS
 Enrique Jose M. Clemente, A340/330 Captain, SAVP - Flight Operations Subdept., FOD
Philippine Airlines
Networking break, Exhibition hall
10.50 – 11.20
Sponsored by
Page 7 of 12
11.20 – 12.20
Ramp of the future
Ramp automation, autonomous vehicles, battery-powered GSE, green airports and other innovations
are changing the face of our business. What impact will these innovations have on ground service
providers? And will the airport infrastructure be ready to support them? This panel discussion
facilitated by GSEE task force will engage participants on these hot topics and more!
Speakers
 Bill Bender, GSE Specialist, Air Canada, Chair GSEE Task Force
 Lee Coon, Director of Global Sales and Service, JBT AeroTech
 Talha Goksel Board Member, Celebi
 Gustavo Miller, Regional Manager Far East and SEA, Cavotec Shanghai Ltd.
Moderator
 Peter Esteie, Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus
Airbus, GSEE task force member
12.20 – 13.00
Key drivers of baggage innovation
The session will introduce the strategic direction for baggage services. This will impact ground
handlers and airlines alike in reducing cost and improving processes for a better ground experience.
The audience will learn about IATA’s InBag program which is helping industry drive down mishandling,
improve efficiency and enable innovation.
Speakers
 Cess De Vos, Director Innovation, Air France KLM
 Raul Oscar Gonzalez-Pacheco Garcia, Innovation Manager, Iberia
 Andrew Price, Head of Airport Operations, IATA
IGHC business
13.00-13.25
IGHC members voting on proposed changes to:
 AHM
Moderator
 Joseph Suidan, Head of Ground Operations, IATA, IGHC Secretary
Day closing
13.25 – 13.00
Networking Lunch
13.30 – 14.30
Afternoon networking break, Exhibition hall
15.00 – 15.45
Page 8 of 12
Tuesday 29 April 2014 - Afternoon Workshops
Zafire: Mobilization at the ramp - data capture for both billing and service level 13.30 – 15.00
compliance, Opal room
This workshop will address the issues associated with lost or reduced revenues
during service delivery at ramp and provide more accurate verified data for
efficient and faster billing. If activities are accurately and/or automatically
collected at the point of service delivery, could invoices be raised on “push back” for example?
During the interactive session Zafire, using IATA best practices and standards, will determine how
data capture data in electronic form at ramp will assist in measurable SLA compliance, more accurate
billing including data capture (and billing) for additional tasks and services delivered at ramp. This
may include data feeds into A-CDM.
Facilitators
 Peter Ball, Business Development Manager, Zafire
 Chris Beling, Director, Zafire
 Bruno Roussel, Manager, FINEX Governance and Standards, IATA
 Dimitrios Sanos, Product Manager Airport & Ground Operations Training, IATA
Lunch will be served directly in the Opal room
15.30 – 17.00
E-invoicing, Opal room
This session is facilitated by airlines to promote electronic invoicing to their providers, highlighting the
benefits and advantages.
 Connect once, connect to all
The first part will be dedicated to mobilization of the industry using electronic invoicing.
 100% on time settlement
In the second part Etihad will be presenting how on-time payment can bring benefit to airlines
as well to suppliers using IATA Clearing House.
Facilitators
 Karuppuchamy Marimuthu, Manager Revenue Reporting, Etihad
 Cedric Chretien, Assistant Director, IATA Clearing House Operations, IATA
 Bruno Roussel, Manager, FINEX Governance and Standards, IATA
 Florian Hoser, Director of Account Payable, Lufthansa
14.00 – 15.30
Solving today’s baggage issues and preparing for the future, Jade room
Join this workshop to map your current baggage issues and look at the common reasons for
mishandling, dissecting the baggage journey and their root causes. You will learn how to handle the
new style bag tags (Home Printed and Permanent) and the impact of UIS on handling - It is the end of
the lost bag!
Facilitators
 Cess De Vos, Director Innovation, Air France KLM
 Peter Drummond, Senior Product Manager, Baggage Portfolio, SITA
 Brian Stapleton, Director Airlines, HomingPin
 Andrew Price, Head of Airport Operations, IATA
 Andrew Toumazi, Project Manager, Baggage Delivery Passenger, IATA
Page 9 of 12
15.30 – 17.00
Identifying your safety risks, Jade room
How do you identify your risks and mitigate them without introducing new ones? Following SMS
methodology, learn how to conduct a Safety Risk Assessment in a workshop that will use real-world
ground operations examples. There will also be an opportunity to discuss the draft of the General
Operational Risk Matrix and its practicality in Industry. This workshop is facilitated in cooperation with
ASG Task Force.
Facilitators
 Gerry McGill, Sr. Manager AO Safety Line Hubs CLE, DEN, IAD, LAX, SFO, ASG Task Force
Chairman, United
 Nancy Rockbrune, Assistant Director, GADM-SMS, IATA
 Massimo Cicetti, Manager, Ground Operations Standards, IATA
14.00-15.30
IGOM functional requirements, Parkview 3
Innovation Think-Tank facilitated by IATA – by invitation only
Tuesday 29 April 2014 - Social Event
19.00 – 22.00
Networking gala reception, Mandarin Oriental hotel, Emerald Ballroom
Delight your inner foodie at a wide selection of food and beverage stations
hosted by the Malaysian Airports. Be entertained by traditional performances
and games. Networking is a priority to our members and this new and more
casual format will allow you to meet and mingle with more of your industry
colleagues. Make sure to attend this unique event.
Sponsored by
Page 10 of 12
Wednesday 30 April 2014 – Plenary session
Opening
09.00 – 09.05
IGHC business
09.05 – 09.30
Officer election results
Moderator
 Joseph Suidan, Head of Ground Operations, IATA, IGHC Secretary
Airport collaborative decision making – the right Information to the right people at the
right time
09.30 – 10.30
Minimize delays, improve punctuality and optimize resources in the airport decision-making process.
Not to be missed by anyone interested in more efficient, streamlined airport communication and
decision making.
Speakers
 Christian Mietz, IT Systems, Emissions, Operations, Lufthansa
 Gary D. Ogden, Partner & VP Business Development, GTA
 Paulo Piques, Operations General Manager, Groundforce Portugal
Wing Yeung, Assistant General Manager – Airfield, Hong Kong Airport Authority
Moderator
 Andrew Price, Head of Airport Operations, IATA
10.30 – 11.00
Fuelling … a constant challenge
How to deal with operational disturbances during fuelling and what role the airport plays?
This session facilitated by the Technical Fuel WG will focus on some of the daily operational issues
such as:
 Fuelling with passengers on board while running APUs
 Passengers boarding while fuelling is in progress
Speakers
 Yuphadee Tongaroonsri, Deputy Donmueang and Regional Airport Manager, Bangkok
Aviation Fuel Services Public Company
 Suwanna Faktim, Quality Control Supervisor, Bangkok Aviation Fuel Services Public
Company
Networking break
11.00 – 11.30
Sponsored by
Page 11 of 12
11.30 – 12.00
Inoperative locks... finally a way to communicate and recuperate!
The session facilitated by LCAM Task Force will introduce the strategic proposal on how to automate
the identification of the inoperative locks. Implementation of this proposal will assist ground handlers
and airlines alike in identifying a potentially dangerous condition and recuperate lost cargo capacity on
impacted aircraft.
Speakers
 Graeme Dewdney, Manager Global Airside, SABLE & Training, Global Airside & Standards,
DHL GHO
12.00 – 12.30
Flight safety and ULD operations – ground service providers’ responsibilities
While airlines carry the regulatory responsibility to use only airworthy ULD on their flights, ground
service providers perform a large proportion of ULD ground operations, and without their active
participation in proper ULD operations, airlines are exposed to unacceptable regulatory and flight
safety risks. The industry as a whole should recognize that ULD safety in the air can only be achieved
with safe operations on the ground and safe ULD operations should be prioritized to meet flight safety
requirements. This session is facilitated by the IATA ULD Panel and you will have opportunity to gain
valuable insights and knowledge of increasing regulatory oversight on ULD operations, which is too
often taken for granted or overshadowed by issues such as security or dangerous goods.
Speaker
 Bob Rogers, Vice President, Industry Affairs, Nordisk Aviation Products, IATA ULD
Operational Advisory Group facilitator
 Zhi Yong Liao, Manager, Business Process & Standards, APCS Cargo, IATA ULD Secretary
12.30 – 13.00
Cargo - facility assessment and simplified SLA
Cargo Operations Advisory Group (COAG) working group presentation on cargo’s “hot issues” such
as E-AWB, included in SGHA and IGOM chapter 3, as well as facility assessment matrix and
simplified SLA.
Speakers
 David Ambridge, General Manager, Bangkok Flight Services - Cargo
 Henrik Ambak, VP, Ground Services & Commercial IT, Cargolux
 David Smith, Manager - PROJECTS Dept., Air France Cargo
13.00 – 13.30
Conference closing
Speakers
 Marsha Ragusa, Director Contracts, Procurement Ground Operations, British Airways, IGHC
& GHC Chairman
 Joseph Suidan, Head of Ground Operations, IATA, IGHC Secretary
Networking lunch, Exhibition hall
13.30 – 14.30
SGHA & SLA Workshop, Mandarin Oriental, Kuala Lumpur 30th of April 14:30 - 2nd of May 17:00.
For information and registration visit www.iata.org/training/courses/Pages/sgha-sla-tapp32.aspx
Page 12 of 12
Safety starts on the ground.
IATA Safety Audits for Ground Operations
Ground Damage costs the industry billions of dollars a year and is the third most common type of accident,
representing 13% of accidents during the past years.
IATA Safety Audits for Ground Operations (ISAGO) aims to improve safety and in addition cut airline costs by
reducing the amount of duplicate audits on average by 30% using internationally recognized standards and quality
auditing principles with the objective of drastically reducing ground accidents and injuries, while driving down the
number of duplicates or redundant audits.
For more information please contact [email protected] or visit www.iata.org/isago
ISAGO
IATA Safety Audit for Ground Operations
IGOM
Setting industry standards to help you improve ramp safety
IATA Ground Operations Manual
As part of the IATA Integrated Solution for Ground Operations,
IGOM provides you with standardized work processes and
procedures that will lead to a reduction in injuries and
ground damages. It also includes score cards for Airline
and Ground Service Provider (GSPs) frontline personnel.
Most importantly, this “How to Do” manual will be used as a
key reference guide for ISAGO audits in 2016!
IGOM can help you to:
• Avoid contradictory instructions
• Decrease training times
• Enhance regulatory and airline oversight of the ground handling services
To learn more about IGOM, please contact [email protected].
Get your copy now by contacting IATA Customer Care Centre
at +1 514.390.6726; toll-free +1 800.716.6326 or [email protected]. www.iata.org/igom
Image adapted from photograph by Gil Abrantes
(F1 2011 Catalunya series on Flickr.com), under a
Creative Commons Attribution 2.0 Generic license.
A slow turnaround
could cost him the race.
Successful aircraft turnaround demands the same degree
of precision and on-time performance.
IATA offers a range of courses to equip ground handling professionals with the critical skills needed to meet these demands
and more.
Aircraft Turnaround Coordination Station Management Station Operations Control Aircraft Weight & Balance ISAGO
Documentation and QMS Passenger Handling Airport Emergency Response Planning Crisis Communications &
Media Response Aircraft Loading Supervision Aircraft Weight & Balance Standard Line Maintenance Agreement
Documentation Control & Passenger Assessment
Train the way that’s best for you!
Classroom Training
In-Company Training
Distance Learning
For more information visit our website or contact [email protected]
www.iata.org/training-groundops

Download Report