ZENworks® Imaging

ZENworks Imaging
Troubleshooting
®
Muthuvel K
Ravish.G
Software Consultant
[email protected]
Software Consultant
[email protected]
Agenda:
•
ZENworks® Imaging overview
•
ZENworks Imaging troubleshooting
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2
Server installation & upgrade
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Primary/Satellite Server Set-up
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System Update/Upgrade
Take & Restore Image
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ZENworks Imaging
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ZENworks Third Party Imaging
Preboot environment
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ZENworks Imaging
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ZENworks Third Party Imaging
© Novell, Inc. All rights reserved.
ZENworks Imaging Overview
®
ZENworks Imaging Overview
®
Imaging Server
Target Device
novell-proxydhcp
Acquire boot file location
novell-tftp
Download NBP file
Booting Stage
Send HW info and ISD data
novell-zmgprebootpolicy
Get conf and distro Files
novell-pbserv
Start booting distro
Get assigned tasks
ZEN USB
Imaging Stage
ZCM Server
ZEN boot CD
ZEN Partition
4
© Novell, Inc. All rights reserved.
Server Installation & Upgrade
Primary Server Setup
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Unable to perform pxe boot
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Unable to get response on port 4011, during pxe boot
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Configure bootserver in dhcp configuration
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Start novell-proxydhcp only on intended server
Unable to create third party preboot bundles
Upload Third party tools and check the status
Unable to get Tuxera replication success on RHEL
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6
Check firewall and service status
Unable to connect right imaging server from pxe client
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Check the status of novell-proxydhcp service
Install genisoimage.xx.rpm from RHEL installable
© Novell, Inc. All rights reserved.
Satellite Setup
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Unable to perform third party imaging from satellite
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Third party tools not replicated to this server
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Check this server is included for content replication
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Check the content replication schedule
Master primary and TFTP not in sync
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7
Check the tftp replication schedule
© Novell, Inc. All rights reserved.
System Update/Upgrade Servers
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ZENworks® Imaging restore failed with Tuxera driver
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ZENworks Imaging restore failed after Driver Update
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Unable to perform third party Imaging operations
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Re-upload Tuxera on ZCM update/upgrade
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Re-upload third party tools
Need to boot 32bit WINPE distro on 64 bit architecture
machine
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8
Duplicate WINPE.cfg,and rename it as WINPE64.cfg
© Novell, Inc. All rights reserved.
Take & Restore Image
ZENworks Imaging
®
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Destination out of space
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Encountered a bad file header during image restore
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There is no space to write ISD
Modified hostname and network settings not reflected
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10
File system not clean, run the “chkdsk”
Auto Imaging for non-registered device going in to
infinite loop
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In case of ZEN partition/local imaging mount the destination
partition
Agent installation is required
© Novell, Inc. All rights reserved.
ZENworks Imaging Continued
®
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Partition size given is too large(not enough space on
the drive)
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11
Source partition size is greater than available disk space in
destination
Restored system has same GUID as that of take
image
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Device GUID not cleared before taking the image
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As a result this overwrites the base system device object in
ZCC
All restored systems get the same hostname
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Sysprep with answer file, before taking image
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Set hostname using zisedit for managed devices
© Novell, Inc. All rights reserved.
ZENworks Imaging Continued
®
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Operating system not booting after partition-wise
image restoration
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Active partition not set
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MBR not restored
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Sidchanger not run
BSOD happens on boot after image restoration
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Trying to restore GPT based image to BIOS device
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Mismatch of booted firmware type and image type
Unable to create partition error :“GUID given in
command line on non-GPT environment”
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12
Incompatibility of plug & play devices b/w base and restore
Cannot create a GPT partition on the MBR Disk
© Novell, Inc. All rights reserved.
ZENworks Third Party Imaging
®
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Booting ZENworks Third Party imaging fails tftp error
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32 or 64 bit WINPE not uploaded
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Booting incompatible machine with uploaded WINPE
WINPE crashing while loading distro
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13
Verify the H/W is compatibility with WINPE version
Zenworktodo throws “Unable to connect server”
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Check the system has valid IP address
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Configure the IP manually or fuse the suitable driver in WINPE
© Novell, Inc. All rights reserved.
Preboot Environment
Preboot Environment
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Some of the UEFI machines are not booting in PXE
mode
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Graphics is distorted when loading imaging distro
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Pass nomodeset kernel argument
ZENworks® repository not found error, when loading
distro
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15
Check the UEFI version(2.3.0 onwards) and confirm PXE boot
is enabled in device UEFI settings
Network driver not supported
© Novell, Inc. All rights reserved.
This document could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein. These changes may be
incorporated in new editions of this document. Novell, Inc. may make improvements
in or changes to the software described in this document at any time.
Copyright © 2014 Novell, Inc. All rights reserved.
All Novell marks referenced in this presentation are trademarks or registered trademarks of
Novell, Inc. in the United States. All third-party trademarks are the property of their respective
owners.

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