Facility
ManageMent
2014/15
The industry yearbook
Focus: information technology and sustainability
Facility
Management
2014/15
The industry yearbook
All data, events, statements and profiles in this issue have been
carefully researched and compiled. The editorial team and publishers assume no liability for and make no guarantee for the
accuracy and completeness of the contributions contained in
the book. This also applies to any changes that may occur after
publication.
This book and all of its constituent parts are protected by copyright law. Any use without the publisher’s permission outside
the narrow boundaries allowed by copyright law is prohibited
and punishable by law. All rights reserved, including the rights
of reproduction, translation, microfilming and the storage,
processing and dissemination on electronic systems or media.
The German-language book publication “Facility Management
2014/15” comprises 288 pages and is available in bookstores
(ISBN 978-3-89981-382-1) or at the F.A.Z.-Institut für
Management-, Markt- und Medieninformationen at
www.branchendienste.de.
Publisher
F.A.Z.-Institut für Management-, Markt- und
Medieninformationen GmbH
GEFMA – German Facility Management Association
Deutscher Verband für Facility Management e.V.
In co-operation with
rubicondo – Agentur für Kommunikation
und Projektmanagement
Publisher
F.A.Z.-Institut für Management-,
Markt- und Medieninformationen GmbH
Frankenallee 68–72
D-60327 Frankfurt am Main
Editing
Dr. Claudia Weise
rubicondo – Agentur für Kommunikation
und Projektmanagement
Rossertblick 18
D-65817 Eppstein
Tel.: +49 (0)6198 5859-718
Fax: +49 (0)6198 5859-716
[email protected]
www.rubicondo.de
Editing, co-ordination und production
Dr. Marion Damer
F.A.Z.-Institut für Management-, Markt- und
Medieninformationen GmbH
Frankenallee 68–72
D-60327 Frankfurt am Main
Tel.: +49 (0)69 7591-2242
Fax: +49 (0)69 7591-1966
Processing
Marion Rothbart (rubicondo)
Layout, typesetting and title page
Angela Kottke (F.A.Z.-Institut)/Foto: © Thinkstock
Proofreading
Dr. Meghan Davis (F.A.Z.-Institut)
Gregory Smith (F.A.Z.-Institut)
Abigail Keiper (F.A.Z.-Institut)
Kevin Frac (F.A.Z.-Institut)
Copyright
© F.A.Z.-Institut
Contents
Contents
Preface
Chapter I – Introduction
Otto Katejan Weixler
Facility management – factor for the future
Initiative “FM – Die Möglichmacher”
Competence – quality – increase in value
Dr. Marion Damer and Dr. Claudia Weise
Sector perspective: more sustainability for everyone
Chapter II – Sectorwide trends
Dr. Sigrid Odin and Janke Papenfuß
System services = responsibility
Alexander Gerlach
Process-oriented contract specifications
Friedrich P. Kötter
Safety must be a management issue
Dr. Martin Soboll
Is FM finally entering the real-estate industry!?
Wilfried Schmahl
Facility management during ongoing construction
Chapter III – focus on information technology
Prof. Dr. habil. Michael May
CAFM: from an exotic IT solution to a standard software application
Prof. Dr. Joachim W. Hohmann
CAFM trends 2014 – Germany and international
Nino Turianskyj
CAFM technology – current developments
Maik Schlundt
Building Information Modelling
Contents
Daniel Ellmer and Philipp Salzmann
Augmented Reality in FM
Thomas Bender
FM documentation and CAFM
Dr. Stefan Koch
Integration technologies in CAFM
Michael Härtig
Integration of REG-IS and CAFM
Klaus Aengenvoort and Marcel Dickmann
Using the import/export interface of CAFM RING to ensure safe investments in data collection
Michael Marchionini
IT-supported occupancy optimisation in FM
Marko Opic´
Certification of CAFM software products
Dr. Asbjörn Gärtner
Integration of GA and CAFM systems
Stefanie Radek
CAFM use in the German federal state of Schleswig-Holstein
Michael Battige
Clinic IT: well protected, fully networked
Prof. Klaus Gennen
Data protection in times of BYOD & CAFM
Chapter III – focus on sustainability
Beatriz Soria León
Developing facility management as a sustainable business in a corporation
Jürgen Bieser
High availability and energy efficiency – requirements for a modern data centre
Dr. Ulrich Möhl and Frank Zulauf
Why renovating buildings to increase energy efficiency pays off
Stefan Schwan
Reducing costs through energy management
Initiative “FM – Die Möglichmacher”
Facilitating resource efficiency
Thomas Häusser and Prof. Dr. Andrea Pelzeter
Making sustainability in FM measurable
Contents
Ron van der Weerd and Aad Otto
The way to sustainable FM
Dr. Florian Nitzsche
Uses and advantages of FM documentation
Prof. Achim Heidemann
Sustainability by Building Automation and Control
Prof. Dr. Markus Lehmann
Sustainability in professional development
Prof. Dr. Jörg Mehlis
Energy management in facility management
Jan Martijn
Sustainability is the total of many parts
Thomas Herrmann
Mobile energy efficiency gaining ground
Frank Rüll
Energy efficiency in existing properties
Ralf Hempel and Holger Kube
Focusing on sustainability
Chapter IV – company and institution profiles
Bilfinger HSG Facility Management GmbH
Caverion Deutschland GmbH
Cofely Deutschland GmbH
Drees & Sommer
EC Synergy S.A.
Facility Consultants GmbH
FAC’T GmbH Facility Management Partner
GOLDBECK Gebäudemanagement GmbH
HECTAS Facility Services Stiftung & Co. KG
ISS Facility Services GmbH
KÖTTER Services
LLR LegerlotzLaschet
Nilfisk-Advance GmbH
pit - cup GmbH
RESULT Real Estate Management Consultants GmbH
SBC Deutschland GmbH
Sodexo Services GmbH
SPIE GmbH
STRABAG Property and Facility Services GmbH
WISAG Facility Service Holding GmbH & Co. KG
Preface
Preface
Aligned with people’s needs: That is how Facility Management 2014 is defined. The
comprehensive range of facility-management service providers is tailor-made for all
sectors and operating modes, ranging from office buildings and production plants
to computer centers and hospitals. Not for nothing are they called the “Möglichmacher” (opportunity makers).
Facility management not only ensures smooth processes in corporations – thereby allowing undisturbed focus on key business areas – it also aims to permanently
reduce operating costs in terms of sustainability. The service providers offer illustration, analysis and optimization of processes, thereby achieving high savings for their
customers. An exact data evaluation is enabled through special IT applications. This
example shows how much sustainability and IT, the key issues of the yearbook in
front of you, are connected.
For all those who are interested in business management and keen on education,
the sector offers a diversity of task areas. It is not surprising that facility management has become a major job creator for the real-estate sector.
This issue of the yearbook Facility Management is being published in German and
English for the first time, co-edited by GEFMA e.V., the German network of decisionmakers in facility management. As an introduction to the topic we recommend the
Sector Perspective article “More sustainability for everyone”, which succinctly summarizes the yearbook’s contents.
Many thanks to all authors for their excellent insider perspectives and for the enjoyable collaboration. Very special thanks go to the companies that have introduced
themselves with their informative profiles in the service section. Their contributions
make “Facility Management 2014” a practical and extremely up-to-date resource.
We wish you pleasant reading
GEFMAF.A.Z.-Institut
Facility Management 2014/15
Chapter I – Introduction
© Thinkstock
© Thinkstock
Chapter I – Introduction
Facility management – factor for the future
Otto Kajetan Weixler is
Chairman of GEFMA –
the German Facility
Management Association,
Deutscher Verband für Facility
Management e.V.
Facility Management (FM) helps to efficiently operate and sustainably
manage buildings and facilities. It supports the core business of companies of all economic sectors. The main points are functionality and availability, preserving value and added value, service quality and performance.
FM means a cooperative partnership between customer and service provider. That is what the sector association GEFMA and the initiative “FM –
Die Möglichmacher” have dedicated themselves to.
Competence – quality – increase in value
Every business needs to operate sustainably. Buying high-quality Facility Management (FM) as a service of skilled employees can maintain or
even increase the value of property and equipment on the long-term. The
purchase of high-quality FM services contributes significantly to reduce
operating costs, consumption and emissions permanently and to increase
energy efficiency and sustainability in general.
Initiative “FM – Die Möglichmacher”
However, an important prerequisite for a successful collaboration between client and the contractor is that the price is not the sole award
criterion, but also the quality of services and the expertise of the staff. FM
tasks require from employees unusually high versatility as well as extensive technical and business knowledge. But high-quality training is not
available for free. FM companies must be able to come up in the “war for
talents” with attractive salaries. Only if the FM customers are prepared
to pay appropriately for quality FM services the FM providers are able to
invest in the quality of their employees and thus in their products.
Facility Management 2014/15
Chapter I – Introduction
Sector perspective:
more sustainability for everyone
Dr. Marion Damer is an Editor
at the F.A.Z.-Institut.
Dr. Claudia Weise is Owner
of rubicondo, Agency for
Communication and
Project Management and
Co-operation Partner of
the F.A.Z.-Institut.
Facility Management (FM) coordinates and optimizes processes, helps
to increase the value of buildings and facilities and, due to its excellent
opportunities for young professionals, has become a major job creator
for the real-estate sector. Facility management today is interdisciplinary
and operates between the poles of technology, business management
and property. In doing so, the two areas of IT and sustainability overlap at
many points, such as when it comes to evaluating and optimizing energy
efficiency of buildings and facilities. Facility-management companies are
increasingly taking over responsibilities in the business management and
legal fields for their customers and more often provide consulting advice
as well.
Facility Management 2014/15
Chapter II – Sectorwide trends
© Thinkstock
Chapter II – sectorwide trends
System services = responsibility
Upon hearing the term service product, one must ask about the developer of this product. The market economy certainly contains very few examples of purchasable items that were produced without blood and tears …
Dr. Sigrid Odin is a
Managing Director at
Dr. Odin GmbH.
Janke Papenfuß is a
Managing Director at
Dr. Odin GmbH.
Facility Management is no different. So-called “systemic service” – a synonym for a technical, legal and economic transfer of responsibility for
Facility Management tasks to a service provider – stems from the collective development of service providers and clients in the market over many
years. It is not so much about creating a product that enables one of the
market participants to beat other competitors. The customer just expects
added value in FM services.
Consequently, service providers distinguish themselves in the market
with both management skills and industry-specific solutions for system
services. This can result in more satisfied customers, who may even gain
some further inspiration.
Process-oriented contract specifications
Alexander Gerlach is
Managing Director at
Facility Consultants GmbH.
A process-oriented service description paves the road to success. After
all, it is this detailed estimate that leads to the fulfilment of all requirements for employers and service providers. All processes within a total
operating performance are itemised into partial performances. Each subprocess is accurately described and the requirements are well-defined. In
addition, all surrounding conditions conducted in the detailed estimate
can be extracted. Furthermore, it is possible to carve out the interfaces of
the partial performances. In conclusion, this method provides maximum
transparency for generating services and makes it possible to optimally
relate processes to performances. These advantages are compounded by
an additional benefit: The process-oriented service description conforms
to standards. Due to this fact, it serves as an extra quality indicator that
ensures a standard for the quality of value performances.
Facility Management 2014/15
Chapter II – sectorwide trends
Safety must be a management issue
Everyone is talking about sustainability and its vital importance to corporate safety. This text outlines exactly what accounts for concrete and
long-term action in that sector.
Friedrich P. Kötter is
Managing Director
at KÖTTER Security
in Düsseldorf.
Is FM finally entering the real-estate
industry!?
Dr. Martin Soboll is
Managing Director
at RESULT Real
Estate Management
Consultants GmbH.
The housing industry, mostly originated in the public sector, which is traditionally focused solely on housing supply and administration faces an
increasing pressure to change. The yield expectations of new private owners and various sociopolitical requirements go along with the constraint
to rework conventional business models. Facility management, established around 20 years ago in Germany, is able to support and accompany changes in strategy, organisation and processes as well as in systems
and employee resources. Current tasks beside the strategic-organisational realignment of asset, property and facility management include risk
management emerging from the operator’s responsibility as well as the
system-based mapping of operator-relevant data and processes. The author emphasizes the large spectrum with five striking tasks and outlines
possible solutions.
Facility Management 2014/15
Chapter II – sectorwide trends
Facility management during
ongoing construction
Wilfried Schmahl is
Managing Director at
STRABAG Property and
Facility Services GmbH
and Deputy Chairman of
GEFMA – the German Facility
Management Association,
Deutscher Verband für Facility
Management e.V.
The topic of sustainability continues to gain importance for occupiers and
investors, and with it the idea of integrated planning. Moving into the
future, the costs of occupation and follow-up costs will have to be given
greater weight when determining the energy footprint and should be
considered in addition to investment costs. Construction projects should
seek to minimise energy and operating and maintenances costs, to satisfy
the functional and structural requirements, to optimise aspects of occupier health/comfort, and to deploy building materials and components
with minimal environmental impact – all from the very beginning of the
project. After all, buildings must meet certain occupier-specified requirements in terms of location and production site. Past concrete examples
have shown that conflicts of interest between the investor or principal, on
the one hand, and the occupier or owner, on the other hand, can be reconciled. This reconciliation is essential in order to anticipate future resourceconserving requirements for the planning, construction and maintenance
of real property. Key factors of integrating the facility management early
on in this context include environmental, financial and socio-cultural aspects relevant to the construction of buildings.
Facility Management 2014/15
Chapter III – focus on
information technology
© Thinkstock
Chapter III – Focus on information technology
CAFM: from an exotic IT solution to
a standard software application
Prof. Dr. habil. Michael May
is Professor for Computer
Science and Facility Management at the Hochschule für
Technik und Wirtschaft Berlin.
In this paper, we consider the evolving relationship between information technology (IT) and facility management (FM). For many years, we
have been using the term computer-aided facility management (CAFM)
to a situation in which IT supports FM. This paper addresses the history
of CAFM. It also provides an insight into the CAFM activities of GEFMA’s
Working Group that aim to improve CAFM expertise and its application
as well as the related best practices in Germany. The main objectives of
the Working Group were defined as: promoting (CAFM), improving CAFM
knowledge in the whole industry (including vendors, users, consultants
and academia), defining CAFM terms, advertising CAFM business potentials, publishing guidelines and checklists, identifying technological and
business trends and drivers, and specifying CAFM features and education
as well as quality assurance in CAFM. We look at how to implement and
deploy CAFM software successfully. Ultimately, the paper discusses current IT developments and trends.
CAFM trends 2014 – Germany and international
The CAFM Special Interest Group (SIG) of the German Facility Management Association (GEFMA) ran an online survey in early 2013 about users’
perspectives on their existing and future CAFM systems. More than 200
individuals from different industries representing a set base of approximately 20 CAFM vendors filled in the questionnaire. The study found,
among other things:
Prof. Dr. Joachim W. Hohmann
is Professor for Facility
Management at the
Technische Universitäten in
Darmstadt, Kaiserslautern
and Karlsruhe.
– Space and maintenance planning make up the main areas of CAFM application.
– 83 per cent of respondents were either fully satisfied or satisfied with
their CAFM system.
– 76 per cent of respondents saw room for improvement in the CAFM user
interface.
– Future trends will be driven primarily by mobile CAFM and cloud computing.
An English version of the survey in cooperation with IFMA’s ITC showed
similar results for CAFM trends with a major difference in the area of SaaS.
Most existing and potential users would choose this service offering as a
standard in the future.
Facility Management 2014/15
Chapter III – Focus on information technology
CAFM technology – current developments
What new trends and developments are shaping the CAFM software
field? Has mobile computing arrived in CAFM? What about BIM, SaaS and
cloud computing? Are these terms relevant for facility managers? This article explores the benefits and potential drawbacks these technologies
portend.
According to the GEFMA’s 2013 CAFM trend survey, mobile CAFM is the
most important trend for the future. Many CAFM suppliers are following
that trend by offering solutions for “CAFM to go”.
BIM – Building Information Modelling is a way to optimise construction
processes. CAFM aims to transfer accrued data to the utilisation phase
with minimal loss.
Cloud computing – also called “Software as a Service (SaaS)” – is offered
by some software providers who offer CAFM software or parts of it as an
internet-based solution.
System integration is one of CAFM’s area of emphasis. Exchanging data
via gateways enables users to, step by step, arrive at process integration
that will function beyond system boundaries.
Nino Turianskyj is Head of
Development at Keßler Real
Estate Solutions GmbH.
Augmented Reality is still more of an abstract hope for CAFM software.
As soon as tools like Google Glass are available, it won’t take long until
applications for facility managers are developed.
Building Information Modelling
Maik Schlundt is Team
Leader for Information and
Knowledge Management
in FM at Berliner Stadtreinigungsbetriebe and Lecturer
on the subjects CAD,
databases and CAFM.
Building Information Modelling (BIM) will change the planning, construction and op-eration of facilities in the 21st century. It is an innovative approach that is becoming more and more important for major construction projects. BIM is not a software but rather an IT-based approach
for the planning, construction and operation of buildings. One major attribute of BIM is the digital structured data model that includes all parts
of a building. The BIM approach will improve the collaboration between
designers, constructors and operators because it enables them to work
together on the same digital building information model. It must be pointed out that the costs for creating planning data are higher at the beginning when compared to traditional planning approaches. This means that
all involved parties will need technology for data management and, above
all, it requires new collaborative design processes.
Facility Management 2014/15
Chapter III – Focus on information technology
Augmented Reality in FM
Daniel Ellmer is a Member of
the research project FMstar
at the Hochschule für Technik
und Wirtschaft Berlin.
Philipp Salzmann is a
Member of the research
project FMstar at the Hochschule für Technik
und Wirtschaft Berlin.
A major challenge for future information management in FM is the provision and utilisation of context-based heterogeneous and distributed data,
for example in maintenance management (MM). Regarding the user interface, access using mobile devices continues to gain significance. Augmented Reality (AR) is a technology that enables the integration of virtual
contents into a real-world scenario. So far, very few AR applications in FM
are available.
This paper addresses a new approach to information supply for maintenance and approval processes. The ongoing research project FMstar develops AR concepts and technologies for the flexible and context-based
presentation of distributed life-cycle data of properties and technical
equipment on mobile devices. In order to demonstrate the various possibilities of using AR technology – especially in MM – a number of application scenarios have been developed. They show how MM stakeholders
can be assisted during their routine business operations. As one of the
initial steps, a user requirements analysis was conducted, which revealed
information deficits in current maintenance, inspection and approval processes, pointed out potential benefits of AR application scenarios in FM.
FM documentation and CAFM
Implementing CAFM is a useful tool to effectively support of facility
management. But without the necessary data basis a CAFM system is
useless. Where do the necessary data originate from and how are they
transmitted into the CAFM? Ideally the required basis data can be recorded and structured within the scope of a new construction project and
can smoothly be transferred afterwards into the CAFM System. The basis
for this procedure is a “clean” building documentation. The integration of
independent processes, in particular integrating construction data management into a new construction project, sets the foundation for the
transfer of technically “clean” – and therefore CAFM-suitable – data.
Until the data transfer is complete different process steps must be taken:
Thomas Bender works in
real estate and IT consulting
at Drees & Sommer.
– conception
– definition of binding guidelines
– guarantee of contractual basis for claims
– implementation of tools for data collection
– data-quality management
– data transfer into the CAFM
Facility Management 2014/15
Chapter III – Focus on information technology
Integration technologies in CAFM
Dr. Stefan Koch is Key
Account Manager and
Partner at Axentris Informationssysteme GmbH.
A CAFM software comprises the components database, documentation
und graphical visualization. Many facility management processes demand an exchange between these CAFM related data and various data
in other software solutions. Depending on the requirements concerning
speed, interactivity and flexibility of the data exchange, special interfaces
can be established. Three technologies are in use for such interfaces: file
transfer, database integration und web services. File transfer protocols
are easy to realise but cannot be used in time-critical applications. Database integrations demand individual adaptions according to any database changes. Most flexibility and interactive usage can be gained via
web service interfaces. Standardized interface definition languages support the development of web service interfaces to other software solutions as well as to the increasing number of time, location, context and
object oriented services. In this context, middleware based architectures
of CAFM software integrate interfaces easily and allow the safe usage and
uncomplicated adaption according to the changing facts.
Integration of REG-IS and CAFM
The operation of buildings and facilities is subject to many regulations.
To protect themselves from growing exposure to liability, operators must
go about their duties especially carefully. A safely operating organisation
requires reliable IT solutions that assist in assuming operational responsibility.
Combining CAFM (Computer-Aided Facility Management) and information system of rules and regulations (Regelwerk-Informationssystem,
REG-IS) enables users to fulfil operator obligations with the mandated
transparency and legal compliance protocols.
Michael Härtig is
Development Manager for
SPARTACUS Facility Management® at N+P Informationssysteme GmbH.
REG-IS makes tracking rules and regulations both user-friendly and simple. An interface between CAFM and REG-IS provides a valuable contribution to optimizing operational responsibility. And currently applicable
statutory provisions can be accessed directly from the CAFM system in a
quick and efficient way.
Facility Management 2014/15
Chapter III – Focus on information technology
Using the import/export interface of CAFM
RING to ensure safe investments in data
collection
Klaus Aengenvoort is
Managing Director of
eTASK Service-Management
GmbH and Head of the Working Group Technology for
Branchenverband
CAFM RING.
At the start of a CAFM (Computer-Aided Facility Management) project,
huge amounts of data must be entered into the CAFM system. This usually costs a lot of time and, therefore, money. CAFM RING’s goal is to tackle this problem with the help of its new interface, CAFM-Connect. With
CAFM-Connect, five leading CAFM companies agreed to implement a unified import interface in their CAFM systems. Additionally, CAFM RING provides a free tool to create the CAFM-Connect files. Users can enter their
data using this tool, export them and import them not just into one, but
into all CAFM systems used by CAFM RING’s members. Data recorded by
previously used or different tools can be transferred by service providers
that are responsible for recording data for the operator or by the operators
themselves using the provided API (Application Programming Interface).
Marcel Dickmann is Sales
Manager at eTASK ServiceManagement GmbH.
IT-supported occupancy optimisation in FM
Michael Marchionini
is Managing Partner at
ReCoTech GmbH in Berlin.
Innovative technologies can decisively improve effective space management. By digitally matching quantity and structure of justified demand
for office space with available space managers gain an objective assessment of the current situation. Furthermore, computation of improved
space allocations allows the rapid creation of alternative allocation scenarios. The associated transparency and impartiality guarantees sound and
informed decision making.
Facility Management 2014/15
Chapter III – Focus on information technology
Certification of CAFM software products
Marko Opic´ is a Consultant
at VALTEQ GmbH.
Guideline 444 “Zertifizierung von CAFM-Softwareprodukten” (certification of CAFM software products) was published in early 2010 by the German Facility Management Association (GEFMA), but has since undergone
a remarkable development. After two updates, the current guideline (effective January, 2013) offers a procedure with twelve sets of criteria that
guarantees CAFM-interested parties compliance with certain minimum
standards. 18 software products have been certified since the guideline
was published, and most of these have already been recertified beyond
the original two-year term of validity. That the procedure is also accepted
on the user side is demonstrated by the increasing number of selection
methods (especially in the public sector), for which certification by GEFMA
guideline 444 constitutes an evaluation or even a minimum criterion. At
the moment, plans for further development include the extension of the
criteria lists. In the more distant future, the guideline’s creators are considering the possibility of a more detailed evaluation procedure.
Integration of GA and CAFM systems
The paper addresses the problem with operating building automation
(BA) systems and CAFM Systems in parallel. It examines how BA systems
and convenient central controls can be integrated into CAFM systems.
The focus will be on aspects of innovative networking models, deploying
system data together with import functions, as well as the feature of a
browser-based systems operation. The guiding principle is to utilise existing proven technologies and standards to create new solutions.
Dr. Asbjörn Gärtner is
Head of Operative Management (COO) and Head of
Sales & Marketing (CSO/
CMO) at BFM Building +
Facility Management GmbH.
This approach will analyse, compare and evaluate various network configurations, and the results obtained will contribute to decision-making for
developing models. The concept of “Plug and Play” is realised by using the
already standardised network technology UPnP (Universal Plug and Play),
which requires new data formats (XML) for planning and definition.
The results of this paper form a basis for further optimisation in the area
of web-based and database-oriented building automation. Implementation of the presented functions of the “FMControl” software module will
allow CAFM systems to be enhanced as high-performance building control tools.
Facility Management 2014/15
Chapter III – Focus on information technology
CAFM use in the German federal state
of Schleswig-Holstein
The public-law institution Gebäudemanagement Schleswig-Holstein AöR
(GMSH) in-troduced the CAFM software pit - FM as part of a multiyear
project intended to support technical, commercial and infrastructural facility management. pit - FM replaced the existing software.
GMSH is the central service provider for the German federal state of
Schleswig-Holstein and helps the state government manage construction, administration and supply.
Stefanie Radek is Head of
the Project/Professional
Group Software III (CAFM)
in the Business Segment IT
and Organisation of Facility
Management at SchleswigHolstein AöR (GMSH).
The software’s future users were involved in the bidding process and in
the program’s rollout. During the software’s implementation, universal
support for the management of real estate data and standard performances was fine tuned. This included the automatic generation of certain
supplements and service contracts. Many of these processes had already
been established in the previous system, which facilitated the conversion
process.
In December 2011, one and a half years after the project launched, the previous system was switched off for good and pit - FM came online: The
changeover took place within one week.
Clinic IT: well protected, fully networked
Michael Battige is System
and Network Administrator
at FAC’T GmbH Facility
Management Partner.
Establishing a more sustainable information technology infrastructure
in hospitals often requires an external, independent review of the existing facilities. Allocating resources to information technology (IT) infrastructure can drive the whole system towards innovative solutions, again
bringing forward new ways of communicating and administrating crucial
patient information. This is best seen in St. Franziskus Hospital, located in
Münster, and Maria Frieden, a geriatric clinic in Telgte, Germany. Here, WiFi-based infrastructure makes patient data accessible to doctors and nursing staff using PDA devices. Using the same WiFi infrastructure, a VoIP
telephone system also integrates about 15,000 telephone connections
and reduces radiation compared with the DECT phones used previously.
Facility Management 2014/15
Chapter III – Focus on information technology
Data protection in times of BYOD & CAFM
Prof. Klaus Gennen is
Lawyer, Specialist in IT and
Labour Law and Responsible
Associate of the IT/IP
Department at LLR LegerlotzLaschet Rechtsanwälte.
Even in Facility Management more and more employees are using their
personal smartphones or tablets at work. But developments in “Computer-Aided Facility Management” and the “Bring Your Own Device” trend
raise questions concerning data security and labour laws.
Facility Management 2014/15
Chapter III – focus on
sustainability
© Thinkstock
Chapter III – focus on sustainability
Developing facility management as
a sustainable business in a corporation
Beatriz Soria-León is
responsible for Facility
Management Contracting in
the Group Real Estate &
Facility Management of
BASF SE.
Sustainability is a significant driver for growth. The challenge is to create
consciousness within the corporation, and to promote individual employees’ sustainable behaviour. Sustainable development is a core element
of corporate strategy and must also be embedded in the management
culture. Engaging non-core resources is also a key. FM has an impact on
a property’s total costs and on a facility’s lifespan. FM enables benchmarking by defining facility services and the global services contracting. Global IT tools enable the FM division to managed performance measurement within the company and among service providers. These tools help
adapt FM to the company’s changing needs.
High availability and energy efficiency –
requirements for a modern data centre
There is one thing that data centres must do above all else: function without interruption. This requirement is contingent on supply infrastructure
remaining consistently available. In order to avoid unplanned failures, the
use of scientifically established methods, such as the Failure Mode and Effects Analysis (FMEA), can help to identify points of weakness.
Jürgen Bieser is Head of the
Center of Competence (CoC)
Computer Centres/Critical
Systems at Bilfinger HSG
Facility Management.
In addition to high-availability requirements, data centres should also
operate economically and with energy efficiency. The Power Usage Effectiveness (PUE) parameter is a benchmark for energy efficiency in data centres. This measure compares the entire energy consumption of the data
centre, including cooling and provision of redundancies, to the energy
consumption of the actual core business – the electrical consumption of
servers and computers.
In light of the constant increase in data volume as well as rising energy
prices and the corresponding need to supply security and ensure energy
efficiency of data centres, energy and FMEA analyses are absolutely essential for the economic success of data centres.
Facility Management 2014/15
Chapter III – focus on sustainability
Why renovating buildings to increase
energy efficiency pays off
Dr. Ulrich Möhl is Head of
Energy Services at Caverion
Deutschland GmbH.
Frank Zulauf is Managing
Director Sales at Caverion
Deutschland GmbH.
With buildings having such long life cycles, the technical systems, work
methods and processes used at the time of construction become outdated over the years. This results in buildings having an ever-increasing
energy efficiency deficit. There are all sorts of reasons – economic, ecological and safety-related – why it makes sense to correct this deficit.
Even with an outlay of less than 4,000 euros per system, you can acquire
meaningful information on the current status of your systems and the
profitability of implementing new measures. This expense is almost negligible if you take into account the potential for savings offered by modern
technologies and techniques designed to boost a building’s energy efficiency. In addition, the necessary investments identified on the basis of
our analysis have frequently been amortised after just a year.
There are therefore many reasons in favour of renovating buildings to increase energy efficiency – and next to no reasons to the contrary.
Reducing costs through energy management
Stefan Schwan is Head of
the Business Division Facility
Services at Cofely
Deutschland GmbH.
Increasing energy costs, stricter environmental protection regulations
and the advantages of a “green” image – these are major challenges facing property operators today. To overcome them, they expect facility
services to play a growing role in improving the sustainability of their
properties. To reduce running and energy-consumption costs, efficient
and sustainable concepts are needed. Since facility managers are already
known as competent contact partners for all energy-efficiency measures,
the development and implementation of such concepts is one of their natural strengths. Innovative contract models based on a facility manager’s
interdisciplinary expertise could offer valuable solutions. For that reason,
Cofely has created its contract model “FM+”, which combines classical facility services with sustainable energy management – providing property
owners with two services in one contract.
Facility Management 2014/15
Chapter III – focus on sustainability
Facilitating resource efficiency
Buildings and facilities are supposed to be sustainable, for both ecological
and economic reasons. Whether the potential of green buildings can be
fully exploited, however, depends on the client’s property and allocation
strategy. A building’s sustainability can be vastly improved when property
owners, users and facility managers cooperate over its entire life cycle –
from the planning, construction and use of a building to its renovation or
demolition.
Initiative “FM – Die Möglichmacher”
FM companies can contribute to this process by making their concepts,
solutions and proposals for sustainable management more transparent,
aligning them economically and tailoring them to meet market requirements. Property owners and users should in turn develop and communicate to their service providers holistic real-estate strategies that integrate
life cycle costs into their investment decisions and outline concrete requirements and needs. Involving FM in the planning of new construction
and renovations may help to avoid expensive mistakes and high operation
costs.
Making sustainability in FM measurable
Thomas Häusser is
Managing Director at
Drees & Sommer.
Prof. Dr. Andrea Pelzeter is
Head of the Graduate
Program BWL-Facility Management at the Fachbereich Duales Studium of
the Hochschule für
Wirtschaft und Recht Berlin.
Self-sustaining properties and green facility management are directly
related. Today’s main focus on the area of green building certification is
still on the “hardware”, meaning the building structure itself. A recognized
evaluation procedure that tests whether operations at an innovative and
“green” building are verifiably sustainable currently does not exist. Green
facility management will change the client’s point of view but, above all,
it will affect the planning and consulting sector and providers of operative
facility management services. The new GEFMA guideline, “sustainability in
facility management,” which will be published on the market this spring,
will be a solid basis for future evaluation of the actual building operation.
Evaluation themes will be, amongst others:
– ecological assessment of the operation
– energy consumption
– operational costs
– maintenance strategy
– as-built documentation
– proof of measuring and monitoring concepts, and
– various evaluations of facility management processes and organisation
Facility Management 2014/15
Chapter III – focus on sustainability
The way to sustainable FM
Ron van der Weerd,
LL.M MSc, is Chairman
of EuroFM.
Aad Otto is Chairman
of the Educational Network
Group EuroFM.
In order to create a sustainable FM industry, we really have to join, meet
and learn from one another. As FM acts as a key performer for an organisation in achieving its goals, it should therefore be placed in the “5-P model”:
Whatever FM we deliver by linking people, process and place, we must
always act with respect to planet and prosperity. Only then our profit is
honest and sustainable.
In this model, people are and should be in the centre. FM is carried out
both for and by people. A qualitative and quantitative study of the Dutch
FM market in 2012 indicates that, despite the pressure by difficult economical circumstances, it is clear that we must pay attention to sustainable
FM, for instance, by analyzing the four dimensions of an office situation:
real estate, furnishing, facilities and energy. It is crucial that FM practice,
research and education are focused on sustainability.
Uses and advantages of FM documentation
Life-cycle costs – of which energy costs make up a significant portion –
have been an important component of the sustainability debate in recent
years. This important business factor has cropped up not only in discussions among facility management (FM) specialists, but also with regards
to the concrete intentions of respective governments, particularly when
it comes to shifts in energy policy that may lead to new approaches in
dealing with facilities. The following main advantages of a holistic FM documentation should factor into decisions made about the potential new
approaches:
Dr. Florian Nitzsche
teaches Facility und Real
Estate Management at the
hochschule 21 gemeinnützige
GmbH in Buxtehude.
– base of implementation of the obligations of the operator
– support tool for integrated, strategic life-cycle planning
– optimisation of life-cycle costs through an aggressive and complete
documentation of all cost data
– optimisation of FM services and processes
A life-cycle-oriented style of FM documentation in the context of real estate information management represents a central approach to the sustainable design of facilities.
Facility Management 2014/15
Chapter III – focus on sustainability
Sustainability by Building Automation and
Control
Sustainability is an emerging business megatrend in building, often realized as green construction or green buildings. Taking into account the influence of green-building certification (for example LEED) on the market
value of a building, socially and environmentally aware lifestyle has become more and more significant to building owners and operators. Consumption of energy during a building’s life cycle – usually 50-80 years – is
also a major factor in its sustainability. This amount of energy consumption is determined by building automation and controls (BAC).
Prof. Achim Heidemann is
Professor for Technical Facility
Management at the Hochschule Albstadt-Sigmaringen,
Surveyor for EnEV and
Building Automation and
Chairman of the Steering
Committee VDI 3814
„Gebäudeautomation“.
If a building owner or operator takes certification into account (for example LEED or DGNB), he or she should integrate an expert on BAC into
the certification team so that BAC-level sustainability can be achieved.
Compared with other possible technical solutions, BAC is in most cases
the most economical way to reach the desired level of sustainability. It is
recommended, therefore, to make profitability analyses that compare the
cost efficiency of different solutions.
An integrated BAC, implemented over all such systems as HVAC, lighting,
blinds, etc., can contribute to value retention and third-party use of a building, especially when the planning is based on space efficiency convertibility.
Sustainability in professional development
Prof. Dr. Markus Lehmann
is Educational Dean for
Facility Management at the
Hochschule AlbstadtSigmaringen.
Facility management is committed to sustainability. Sustainability is also
an integral part of education in facility management. Within a company, sustainability is related to facilities, processes and products. Given a
company’s core and supporting processes, the particular areas of sustainability that should be emphasised in the curricula can be identified. The
German Facility Management Association e.V. (GEFMA) provides an outline for life-long modular learning in its pyramid of education. The professional success of graduates of GEFMA-certified FM courses demonstrates
that the concepts and content of existing education programs are fulfilling market needs – a fact that remains true for various fields of sustainability. Content is constantly refreshed and updated by introducing specialized topics, offering “train the trainer” courses and enhancing the range
of subjects, guaranteeing that courses remain cutting-edge.
Facility Management 2014/15
Chapter III – focus on sustainability
Energy management in facility management
Energy management is an integral part of Facility Services and has led to
a considerable increase in sales within the last few years. This was, in turn,
due to energy-focused political initiatives and increased cost and environmental awareness on the part of property operators and users. An approximate 7 per cent annual market growth will be assumed.
Energy management tasks include, among others:
– development of energy concepts
– energy monitoring, controlling and reporting
– management of technical equipment
– integration and training of users
Prof. Dr. Jörg Mehlis is
Professor for Facility Management for the Fakultät
Maschinenbau at the
Hochschule Mittweida.
A variety of new courses of studies as well as further education opportunities have taken shape alongside conventional training occupations
(heating, plumbing, etc.) and subjects (supply technology, civil engineering, etc.). For the advanced training the following topics emerge:
– energy adviser for residential and non-residential buildings
–
energy representative, energy manager and energy management
auditor
– energy service provider
Sustainability is the total of many parts
Jan Martijn is Head of
Product Management for
Germany, Austria and
Switzerland at NilfiskAdvance GmbH.
The Fuell Cell Combination Sweeper-Scrubber reinvents an entire class of
equipment by reducing total cost of ownership – including operation, labor and maintenance, while effectively increasing fuel economy and runtime efficiency. The most economical solution is also the most ecological.
Facility Management 2014/15
Chapter III – focus on sustainability
Mobile energy efficiency gaining ground
Container-style combined heat and power plants are meeting with growing interest. They are unique in terms of their mobility and can be quickly
installed and immediately used. Companies are thus able to rapidly lower
energy costs and help protect the environment.
Power generation using a combined heat and power plant (CHP) is particularly suited to industrial sectors that have a simultaneously high demand for both heat and power. A mobile container-style CHP on a rental
basis can be installed in the client’s chosen spot for a temporary period
and produces power and heat directly on site – quickly and on demand.
This reduces energy costs significantly, supply security is increased, and
the use of innovative technology makes a valuable contribution to the
Energiewende (transformation of the German energy system).
Thomas Herrmann is Project
Manager Energy Services and
Central Sales at SPIE Energy
Solutions GmbH.
The latest sector in which this mobile solution is being deployed is the
production area of wind power plants. A large number of other companies – including a meat products factory, a dairy, a brewery and a bottle
cleaning company – have also expressed serious interest.
Energy efficiency in existing properties
When it comes to the development of energy-efficient measures, many
companies continue to take an opportunity-driven approach, limiting
themselves to the implementation of whatever happens to be mandated or convenient. The shortcoming of such an approach is that the full
savings potential can only be sustainably exploited by following a comprehensive strategy. Our experience suggests that a systematic energy
management pursuant to the logic of the so-called PDCA-cycle (plan, do,
check, act) is considerably more effective.
Frank Rüll is Head of
Energy Management at
STRABAG Property and
Facility Services GmbH.
It is the perfect strategic instrument for offering clients the complete
performance portfolio of energy efficiency measures from the planning
stage to the implementation stage as a one stop shop. In addition to a
systematic process to ensure continuity, factors indispensable for success
include the experience and know-how of the respective service provider
because of the diversified and multi-layered nature of many solution options. A holistic approach also permits various contracting options both
on the portfolio level and with regard to individual measures.
Facility Management 2014/15
Chapter III – focus on sustainability
Focusing on sustainability
The WISAG Sustainability Radar is a study which looks into sustainable
property management and the challenges it poses for FM. It asks managers and experts from the real estate industry about various aspects of
sustainability within the sector.
Ralf Hempel is Chairman
of the Managing Board
of WISAG Facility Service
Holding GmbH & Co. KG in
Frankfurt/Main.
Holger Kube is Authorized
Signatory at 2COM Immobilien Competence, Consulting &
Management GmbH &
Co. KG, a subsidiary of WISAG,
in Frankfurt/Main.
Among other things, the third WISAG Sustainability Radar, which was
completed in 2013, found that:
– The market for sustainable FM services is still in the development phase.
– Clients see incorporating FM service providers into processes early on as
a success factor for sustainable property management. Sustainable FM
service providers gain a competitive edge if their services have a perceptible impact on cash flow.
– Clients want more dialogue and collaboration, but this is not yet standard practice.
–
Clients recognise sustainable building management as a strategic
means to enhance property value.
All in all, the study indicates that the role of sustainable FM service providers is gradually changing in the minds of property managers: In the
future, they will be expected to act as strategic partners.
Facility Management 2014/15
Chapter IV – company and
institution profiles
© Thinkstock
CONTACT
THAT’S WHY WE ARE THE PERFECT PARTNER FOR YOU!
OFFER AT A GLANCE
Bilfinger HSG
Facility Management GmbH
An der Gehespitz 50
63263 Neu-Isenburg
Germany
Energetically optimized operating concepts, future-oriented services for the entire life cycle of real-estate properties
and infrastructure as well as a strong proximity to customers – that is what Bilfinger HSG Facility Management
GmbH has stood for since 1988.
Tel.: +49 (0)6102 45-3400
Fax: +49 (0)6102 45-3499
Our qualified and committed staff provide competent and
innovative services in technical, infrastructural and commercial facility management in more than 20 countries. As
an ipv® and DIN EN ISO 9001 certified company, we provide
an excellent, cost-optimised standard of quality.
Expertise
integrated facility management, FM consulting services,
technical building equipment, operating models (PPP,
Bilfinger one, key account
management, operating
companies), energy management & contracting,
competence for data-centres,
street lighting and photovoltaic, security and reception
services, event services and
management
[email protected]
www.facilitymanagement.
bilfinger.com
COMPANY DATA
Management
Otto Kajetan Weixler
(Chairman), Jörn Ettenhofer
Dr. (UNC) Eckhart Morré,
Dieter Teichmann
Founding year
1988
Employees
Over 9,000
Turnover
965 million euro
Locations
Austria, Belgium, Bulgaria,
Croatia, Czech Republic,
Denmark, Hungary, Ireland,
Italy, Luxembourg, Netherlands, Poland, Romania,
Russia, Switzerland, Slovakia,
Slovenia, Spain, Turkey,
Ukraine, UAE, United
Kingdom
We are also a leader when it comes to energy management –
and are certified in accordance with DIN EN ISO 50001. Our
sustainable facility management takes a comprehensive
perspective on life cycle costs, energy flows and usage conditions of the property.
Branches
banks/insurance companies,
trade, funds, ICT, industrial
real estate of all kinds, publishing and printing industry,
event locations/stadiums,
healthcare sector, armed
forces, public sector, aerospace industry
References
Alte Oper Frankfurt, BASF SE,
Carl Zeiss, Commerzbank AG,
DFS Deutsche Flugsicherung
GmbH, EADS AG Deutschland
GmbH, Ford Research Center,
Goodyear Dunlop Tires
Germany GmbH, IBM, largest
German bank, largest German airline, MEAG MUNICH
ERGO AssetManagement
GmbH, ProSiebenSat.1 Digital
GmbH, Schloss Sonnenstein
Pirna (PPP), Halle schools
(PPP), SEB AG
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
Caverion Deutschland GmbH
Riesstraße 25
80992 Munich
Germany
We will assist you with our services all the way from the
planning stages to the construction and long-running operation of your building. We will install all of your various
building services systems, provide technical assistance and
make your property more energy efficient. Caverion is there
for you as an experienced partner in the area of acquiring
certification for new buildings and portfolio properties: We
have been an official GreenBuilding Endorser since 2006
and have our own DGNB auditors.
Expertise
building services, plant
construction, facility services
(technical, infrastructural and
commercial facility management), ServiFlexTM, conversion and renovation, energy
services (energy-efficiency
contracting, energy efficiency
renovation), internal research
and development, specialised
products, exhaust air purification
Tel.: +49 (0)89 374288-500
Fax: +49 (0)89 374277-520
[email protected]
www.caverion.de
COMPANY DATA
Management Team
Johann König
Albert Vonnahme
Frank Zulauf
Founding year
1929
Employees
Germany: 2,500
Worldwide: 18,000
Turnover
Worldwide: 2.8 billion euro
(2012)
Locations
25 throughout Germany; in
13 countries throughout Northern and Central Europe
We have expanded with building services
Office buildings and production plants always require customised building services. We can provide tailored solutions
for all of your systems. We are continuously setting new
standards with our forward-looking products and components in the fields of ventilation and air conditioning. Our
project teams can assist with construction projects from
the planning stage right through to their completion, and
can offer our customers a comprehensive array of services.
Your real estate matters to us
There are many facets to facility management. Caverion
boasts a high degree of technical expertise allowing us to
successfully implement new concepts, such as the sustainable management of portfolio properties. We are able to
combine multiple systems thanks to our ServiFlexTM approach, thereby cutting costs and reducing the number of
interfaces. And we only ever use our own employees, guaranteeing our quality ethos and transparent documentation.
Branches
administrative buildings,
production plants, hotels,
high-security laboratories,
shopping centres, trade fairs
and congress centres, infrastructure projects
References
The m.pire, Munich; THE
SQUAIRE, Frankfurt am Main;
ADAC headquarters, Munich;
Friedrich-Löffler-Institut, Insel
Riems; Jenoptik AG, Jena;
Technische Universität München, campus Garching
Associations
BTGA, GEFMA, VdS
Facility Management 2014/15
CONTACT
YOUR PARTNER FOR EFFICIENCY
OFFER AT A GLANCE
Cofely Deutschland GmbH
Dürener Straße 403–405
50858 Köln
Germany
Cofely is Europe’s leading brand for energy and environmental efficiency. Our optimal technical infrastructure and
services help clients use their buildings, facilities and processes more efficiently.
Tel.: +49 (0)221 46905-0
Fax: +49 (0)221 46905-480
Cofely is one of Germany’s leading specialists in technical
facility services and facilities management (FM). More than
125 years of experience in building services are the basis of
our innovative and technically sound services and operating models.
Expertise
– technical and infrastructural facility management
– specialised technical building services and building
automation
– energy services, delivery
and management
– industrial cooling systems,
products and services
[email protected]
www.cofely.de
COMPANY DATA
Managing Director
Manfred Schmitz
Founding year
1882 as Sulzer Infra
2001 acquired by SUEZ
Employees
Germany: 1,900
Worldwide: 138,200
(GDF SUEZ)
Turnover
Germany: 446 million euro
(2012)
Worldwide: 82 billion euro
(GDF SUEZ, 2012)
Cofely – German Property Managers’ Top Choice
In the “FM-Report 2013”, an extensive study by renowned
consulting firm Bell Management Consultants, German
property managers rated Cofely the No. 1 FM service provider. The study rated FM companies on 27 criteria and at a
regional level. Cofely emerged as the “overall” winner – and
by a considerable margin over its competitors. As expected,
Cofely scored points for their technical competence and
also led the field in infrastructural competence.
Optimising Energy Use with Cofely
Cofely is part of the GDF SUEZ Group, one of the world’s
leading energy corporations. This means Cofely’s clients
have access to comprehensive know-how along the entire energy value chain, in electricity and gas, upstream and
downstream.
Branches
industrial, retail, logistics,
real estate and commercial
properties, hotels, research
facilities and laboratories,
data centres
References
Allianz, arcona Group,
A-ROSA, Deutsche Annington,
Deutsche Bundesbank, Freistaat Bayern, Henkel, Multi
Development, Pfizer, Sonae
Sierra, Starbucks and many
more
Locations
20 subsidiaries in Germany
present worldwide through
GDF SUEZ
Associations
GEFMA, BTGA, VfW, ZVEI,
DENEFF and more
Facility Management 2014/15
CONTACT
Drees & Sommer
Obere Waldplätze 11
70569 Stuttgart
Germany
Tel.: +49 (0)711 687070-359
Fax: +49 (0)711 687070-368
[email protected]
www.dreso.com
www.facilitymanagementconsulting.de
YOUR INNOVATIVE PARTNER FOR CONSULTING,
PLANNING, CONSTRUCTION AND OPERATIONS
Drees & Sommer has assisted public and private sector owners and investors in all aspects of real estate for over 40 years. The company is headquartered in Stuttgart, Germany,
managed by a partner structure and has 37 offices worldwide. We set new standards in development consulting,
project management, engineering, real estate consulting,
infrastructure consulting and strategic process consulting.
The goal of our facility management (FM) consulting is to
increase profitability and preserve the value of your property in the long term. We use consulting methods to analyse
the current state of your facility management and integrate our experience in design, construction and operations to
indicate points that need to be addressed. We also identify
value-oriented FM strategies and establish a strong corporate profile.
COMPANY DATA
Managing Director
Thomas Häusser
Founding year 1970
Employees 1,500
Turnover
Group: 172,5 million euro
(2012)
Locations
Belgium, China, Denmark,
France, Germany, Italy,
Luxemburg, Poland, Russia/
GUS, Switzerland, Spain,
Turkey, Ukraine, United Arab
Emirates, USA
Associations
DGNB, GEFMA, RealFM
CONTACT
EUROPEAN SOLUTIONS FOR LOCAL SUCCESS
COMPANY DATA
EC Synergy S.A.
Avenue de Bâle 5
1140 Evere Brussels
Belgium
Clients with a European presence have been increasingly
seeking to outsource their FM to a single provider. But these
portfolios pose challenges in terms of factors such as culture and standardisation.
Management
Bernd Jacke (CEO)
Scott Newland (COO)
Ralf Remensperger (BDD)
Herriotstraße 3
60528 Frankfurt am Main
Germany
ECS as your professional Partner
As an alliance of 17 privately owned facility management
companies across Europe, ECS has grown to be one of the
leading FM providers in the region. We understand the
challenges of our international clients and we draw on best
practices from our existing clients to provide tailor-made
solutions for all business sectors.
Founding year 2001
One face to the customer
ECS functions as a single point of contact. Because our customers only liaise with one person, they enjoy fast reactions
and effective and flexible solutions. Uniquely we deliver a
local service to a local client in a local style by a local company.
Locations
38 countries, more than 400
locations all over Europe
Tel.: +49 (0)69 505044-530
Fax: +49 (0)69 505044-403
[email protected]
www.ecsynergy.eu
Employees
Europe: 133,600
Turnover
Europe: 3,8 billion euro
Association
ISSA
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
Facility Consultants GmbH
Benzstraße 33
71083 Herrenberg
Germany
Facility Consultants GmbH advises companies and public
institutions. Our consulting is objective, drawing on professional experiences and custom-made services for all areas
of facility management. The company is characterised by
well-trained staff and many operational experiences. We
also developed a software that gives customers the opportunity to optimize all aspects of the property. We are certified according to the quality management standard ISO
9001. On 1 October 2013, we became one of 114 consulting
companies who have been awarded the distinction Top
Consultant.
Expertise
strategic consulting, outsourcing and allocation, quality
concepts, quality assurance,
analyses, organisational consulting, benchmarking – each
in facility management
Tel.:+49 (0)7032 95532-0
Fax:+49 (0)7032 95532-28
[email protected]
www.facility-consultants.de
COMPANY DATA
Our services are divided into nine focus areas:
Management
Alexander Gerlach
– Strategy: profitability analysis, operator concepts, etc.
– Quality management: quality management through audits, start-up management, operations management, etc.
– Management consultation: job advertisements, applicant
selection, allocation of services, etc.
– Documentation: guidelines, documentation guide, data
management, etc.
– Technology: energy management, recording of assets, etc.
– Property: real estate valuation, operational planning
during construction, warranty tracking, etc.
– Safety: fire prevention concepts, etc.
– IT: CAFM selection and tendering, etc.
– Professional training: workshops and in-house training
sessions, etc.
Founding year
2002
Employees
12
Location
Herrenberg near Stuttgart
Association
GEFMA e.V.
Sectors
industry, trade, pharmaceuticals, cities, communities,
service providers, health
services
References
Alstom, ABB, Bayer Material Science, ebay, Generali
Group, Jungheinrich, LaSalle,
Lufthansa, MEAG Property Management, Novartis,
Recaro, Stuttgart Airport, BIM
Berliner Immobilienmanagement
Facility Management 2014/15
CONTACT
COMPANY DATA
FAC’T GmbH
Facility Management Partner
Hohenzollernring 72
48145 Münster
Germany
Management
Dipl.-Ing. (FH) Alois Beulting
Dipl.-Ing. (FH) Tobias Krüer B.FM, MBA
Tel.: +49 (0)251 935-3700
Fax: +49 (0)251 935-4075
[email protected]
www.factpartner.de
Founding year
2000
Turnover
Germany: 71,8 million euro (2012)
COMPANY DATA
GOLDBECK Gebäudemanagement GmbH
Ummelner Straße 4–6
33649 Bielefeld
Germany
Management
Dr. Rüdiger Hotten
Christian Schnieder
[email protected]
www.goldbeck.de
Associations
GEFMA, VDI, GF-KTM, WGKT, FKT, VHD
Employees
Germany: 1,533
CONTACT
Tel.: +49 (0)521 9488-2600
Fax: +49 (0)521 9488-2601
Locations
64
Founding year
1998
Employees
265
Turnover
36 million euro
Locations
Berlin, Bielefeld, Düsseldorf, Frankfurt/
Main, Gera, Hamburg, Leipzig, Mannheim, Monheim, Munich, Stuttgart
Associations
GEFMA, Bundesverband Public Private
Partnership e.V., Deutsche Gesellschaft
für nachhaltiges Bauen e.V., Zentraler
Immobilien Ausschuss e.V.
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
HECTAS Facility Services
Stiftung & Co. KG
Mühlenweg 17–37
42275 Wuppertal
Germany
HECTAS Facility Services is a leading high-quality provider
in the infrastructural facility management sector. Our portfolio covers three segments: commercial cleaning, building
services and security services. With more than 12,000 employees, we are active nationwide in Germany, the Netherlands, Belgium, Austria, Poland, the Czech Republic and
Hungary.
Expertise
HECTAS Facility Services is
one of Europe’s leading service providers in infrastructural facility management.
Its portfolio covers three segments: commercial cleaning,
building services and security
services.
Tel.: +49 (0)202 9479-4300
Fax: +49 (0)202 9479-4350
[email protected]
www.hectas.com
COMPANY DATA
Management
Markus Breithaupt (CEO)
Christian von Vaernewyck
Founding year
1974
Employees
Germany: 5,876 (2012)
Worldwide: 11,224 (2012)
Turnover
Germany: 89.7 million euro
(2012)
Worldwide: 177.1 million euro
(2012)
Locations
Germany: 24 (2012)
Worldwide: 60 (2012)
We offer tailor-made solutions
Thanks to our broad range of services, we are able to provide sophisti­cated and individually tailored solutions for
our customers. Depending on their needs, we draw on the
extensive technical expertise of our specialists and many
years of experience in different branches and industries.
We offer transnational services from a single source
We also support our customers across multiple sites and
national borders. Our key-account management and other
centralised structures significantly reduce the organisational efforts for our clients. At the same time, the close-knit
network of our 60 locations guarantees proximity and fast
response times.
We focus on high-quality standards all over Europe
The quality and environmental management system for all
our branches is certified according to DIN EN ISO 9001 and
14001. HECTAS Security S
­ ervice offices are also certified according to DIN 77200.
Branches
The company’s superior,
custom-made solutions are
designed for a wide variety
of sectors, including industry,
administration, food processing, health care, trade and
logistics.
References
BMW Plant Leipzig, TÜV
Rheinland AG, Robert Bosch
GmbH, Gruner + Jahr AG &
Co KG, Bonita GmbH & Co. KG
and several shopping centres
throughout Europe
We take responsibility for employees and the
environment
HECTAS assigns great importance to the responsible treatment of employees, advanced training and appropriate and
agreed-upon wages. At the same time we pay attention to
resource-saving and cost-efficient processes.
Associations
BIV, German Facility
Management
Association (GEFMA), BDSW
Facility Management 2014/15
CONTACT
A WORLD OF SERVICE
COMPANY DATA
ISS Facility Services GmbH
Wanheimer Straße 92
40468 Düsseldorf
Germany
ISS is the world’s leading Facility Services provider.
As a subsidiary of the Danish group International Service
System A/S ISS Germany acts in the business units cleaning,
support services, property services, technical facility management, catering and security, and is one of the major
players in the industry. The services on offer range from
single services to full services – that is “Integrated Facility
Services” (IFS).
Management
Dr. Alexander Granderath
Martin E. Geisel
Tel.: +49 (0)211 30278-0
Fax: +49 (0)211 30278-1222
[email protected]
www.de.issworld.com
The key to our success are innovative products and services, motivated and qualified employees, financial stability,
a high sense of entrepreneurial responsibility, and a sustainable management of resources, health, security and environment.
In 2013, IAOP (International Association of Outsourcing Professionals) has ranked ISS as the world’s best outsourcing
service provider.
Founding year 1901
Employees
Germany: 10,864
Worldwide: 534,273
Turnover
Germany: 249 million euro
Worldwide: 10.65 billion euro
Locations
Germany: nationwide
Worldwide: in more than 50
countries
Associations
Germany: AMD, BDSW,
Bundes-innungsverband des
Gebäudereiniger-Handwerks,
GEFMA, Handwerkskammer
Düsseldorf
Worldwide: IAOP, IFMA, UN
Global Compact
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
CLOSE TO OUR SUPPLY
KÖTTER Services
Wilhelm-Beckmann-Straße 7
45307 Essen
Germany
KÖTTER Services offers the complete package of security,
cleaning and personnel services for infrastructural building
services. The family-owned company, which celebrates its
80th anniversary this year, supports its clients by allowing
them to concentrate on their core business. With 15,300
employees and more than 90 branch offices in over 50 locations, the services group maintains operations throughout
Germany, while remaining firmly established in local markets.
Expertise
consulting, security, cleaning,
personnel services, facility
services
Tel.: +49 (0)201 2788-388
Fax: +49 (0)201 2788-488
[email protected]
www.koetter.de
COMPANY DATA
Managing Director
a.o. Friedrich P. Kötter
Founding year
1934
Employees
Germany: 15,300 (2012)
Turnover
Germany: 380 million euro
(2012)
Locations
more than 50 (nationwide)
Associations
a.o. Bundesvereinigung
Deutscher Geld- und Wertdienste, Bundesverband
der Sicherheitswirtschaft,
Bundesverband der Hersteller- und Errichterfirmen
von Sicherheitssystemen,
Bundesarbeitgeberverband
der Personaldienstleister, VdS
Schadenverhütung
System solutions specially geared to every sector
Our individual solutions are tailored to the specific sector.
We do not make uniform offers for customers, but just offer
services that satisfy their individual requirements. Customers profit from our many decades of experience and certified quality management systems.
KÖTTER Academy
Training our employees is an important part of our business. We provide this special training in the KÖTTER Academy, an approved security expert, educational provider and
authorised auditing agency. We provide extensive opportunities and even make them available to the employees of
our clients.
Our services include:
Personnel security
– Plant protection and separate guard services
– Reception services
– Area guarding
– Event services
– Traffic services
– Aviation security
– Prison and court services
– Maritime security
– Fire & Service
– Safety at work and environmental protection
– Commercial investigation and risk counselling
Sectors
automotive, aviation, chemical and pharmaceutical industry, power utilities, health
care, trading and retail,
property managers, judiciary,
credit institutions, machine
construction, museums,
public sector, regional public
transportation, transport &
logistics
References
ALCOA Deutschland, Atlas
Elektronik, Daimler, Deutsche
Shell, Die Sparkasse Bremen, Flughafen Köln/Bonn,
HSBC Trinkaus & Burkhardt,
Mercedes-Benz Bank, Rheinmetall Immobilien Management, Schenker-BTL, Siemens
AG, Thyssen-Krupp Industrie,
Westdeutsche Landesbank
Cash and valuables services
– Transport of cash and valuables
– Courier services and document transportation
– Cash processing
– Vending machine services
– Storage of data carrier and valuables
– Services for banks and trading companies
Facility Management 2014/15
Security services
Security technology
Security technology
– Home security and alarm solutions
– KÖTTER Security ID card with emergency call operation
– Alarm management systems
– Fire alarm systems
– Intrusion detection systems
– Perimeter systems
– Video systems
– Access control systems
– Security control centre
– Facility management
– SOS phone
Cleaning services
– Maintenance cleaning and glass cleaning
– Facade cleaning
– Disinfectant cleaning
– Cleaning in accordance with HACCP
– Sanitary facilities cleaning
– Industrial cleaning
–
Special services (for example exterior and landscape
upkeep, maintenance and service required in winter, caretaker services, raw stage and final building cleaning, fluid
management)
Personnel services
– Employee leasing service
– Personnel placement & consulting
– Project solutions
– On-site management
Facility services
Our facility services will bundle all of your infrastructure
and building projects together to offer an efficient system
solution.
Cleaning services
Facility Management 2014/15
CONTACT
COMPANY DATA
LLR LegerlotzLaschet
Rechtsanwälte
Mevissenstraße 15
50668 Köln
Germany
Founding year
2006
Tel.: +49 (0)221 55400-0
Fax: +49 (0)221 55400-190
Locations
Cologne
Brussels
Helsinki
[email protected]
www.llr.de
CONTACT
Nilfisk-Advance GmbH
Siemensstraße 25–27
25462 Rellingen
Germany
Tel.: +49 (0)4101 399-0
Fax: +49 (0)4101 399-199
[email protected]
www.nilfisk.de
Employees
Germany: 50
NILFISK-ADVANCE – PROFESSIONAL CLEANING
SOLUTIONS
Earning trust is about fulfilling expectations. Founded in
1906, Nilfisk-Advance has never made compromises in its
pursuit of perfection. We have a strong history of innovation and determination that enables us to offer customers
the very best in cleaning solutions. We refuse to compromise when it comes to helping you improve performance
and your work environment while reducing your costs and
environmental impact at the same time.
Our goal is to provide the highest level of quality and reliability through innovative cleaning solutions developed
with our market expertise. We are committed to providing
optimal customer satisfaction through our dynamic business platform – from product development, production and
delivery to after-sales service.
COMPANY DATA
Management
Dr. Reinhard Mann
Founding year
1906
Employees
Germany: 358
Worldwide: 5,200
Turnover
Worldwide: 871 million euro
Locations
Rellingen, Bellenberg and
Braunschweig
Associations
United Nations Global
Compact, VDMA
Facility Management 2014/15
CONTACT
pit - cup GmbH
Speyerer Straße 14
69115 Heidelberg
Germany
Tel.: +49 (0)6221 5393-0
Fax: +49 (0)6221 5393-11
[email protected]
www.pit.de
CONTACT
RESULT Real Estate
Management Consultants
GmbH
Bertastraße 3
30159 Hannover
Germany
Tel.: +49 (0)511 844894-0
Fax: +49 (0)511 844894-44
[email protected]
www.result-rem.de
INTEGRATED SOFTWARE FOR PLANNERS, BUILDERS
AND OPERATING COMPANIES
pit - cup GmbH is one of the leading software houses in the
area of facility management and building services. Since
1991 pit - cup has developed products to support planners,
building contractors, builders and operating companies
over the entire real estate life cycle.
The solutions of pit - cup pursue an integrated approach.
The software is scalable according to the requirements and
can be configured to specifications and frame conditions.
The users have access to customized information for their
daily tasks due to different clients (desktop, web, mobile)
and individually defined users’ rights. Thanks to the combination with a central data management the necessary process information is transparent and directly available for all
decision-makers.
RESULT REAL ESTATE MANAGEMENT CONSULTANTS
IS THE CONSULTING PARTNER FOR PROVIDERS AND
CUSTOMERS IN REAL ESTATE MANAGEMENT.
Creative Strategies
– vision, mission, corporate strategy development
– strategy-based organisational development
– M&A and sales strategies
– tendering and outsourcing strategies
– IT strategy and management
Consistent Concepts
– process modelling and role definition
– management and controlling systems
– post-merger integration
– project management
Continuous Success
– process cost analysis and optimisation
– implementation and milestone management
– change management and qualification management
– mediatory conflict resolution
– fiduciary audits and external revision
COMPANY DATA
Management
Dipl.-Ing. Kurt Weber
Founding year
1991
Employees
70
Locations
Heidelberg, Berlin, Dresden,
Schwerin as well as sales
partners in Europe und Asia
Association
GEFMA
COMPANY DATA
Management
Dr. Marc Herzhoff
Dr. Martin Soboll
Founding year 1998
Associations
GEFMA e.V., gif e.V., Verband
der Baumediatoren e.V.
Group of Companies
Soboll & Herzhoff
Management
Consultants GmbH
www.s-h-mc.de
PretiumPlus Real Estate
Management GmbH
www.pretiumplus.de
Business Center
Bürovilla Hannover-Mitte
www.buerovilla-hannover.de
Facility Management 2014/15
CONTACT
CONTROL SYSTEMS “SWISS MADE”
COMPANY DATA
SBC Deutschland GmbH
Siemensstraße 3
63263 Neu-Isenburg
Germany
Saia-Burgess Controls AG, or SBC, is based in the bilingual
(German and French) part of western Switzerland – the locality which is home to companies with a global reputation
and to leading schools and universities in the field of technology. Saia-Burgess Controls is a wholly-­owned subsidiary
of Honeywell International Inc. and operates according to
the “bottom-up” principle: the needs of the grassroots are
defined and integrated into the development and manufacturing process.
Management
Stefan Pfützer
The company has developed and marketed electronic components and measurement and control systems since 1950.
The products are distinguished by an extremely long service life. They are used in heating, ventilation and climate
control, energy management and water systems. A further
important pillar of the company is OEM production.
Turnover
Worldwide: 70 million euro
Tel.: +49 (0)6102 2025-0
Fax: +49 (0)6102 2025-200
[email protected]
www.saia-pcd.de
Founding year
1950
Employees
Germany: 30
Worldwide: 340
Locations
Germany: Neu-Isenburg,
Wuppertal, Wiesensteig,
Chemnitz
Associations
VDMA, GEFMA, BACnet
Interest Group
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
COMPANY DATA
Sodexo Services GmbH
Eisenstraße 9a
65428 Rüsselsheim
Germany
Sodexo Germany can offer you more than 100 different
services to improve the quality of daily life – and we provide you with everything you need from a single source.
Your employees are your most important asset – and we
feel the same at Sodexo. We are the leaders in creating a
convenient, secure, well maintained and creative workplace
for your employees, ensuring a healthy and balanced diet
and thereby increasing the performance and added value
of your company. Our experts find innovative and sustainable solutions for your energy and facilities management
needs, thereby securing efficient and optimum use of your
facilities.
Management
Adrienne Axler, Dirk Hörster
Tel.: +49 (0)6142 1625-0
Fax: +49 (0)6142 8350558
[email protected]
www.sodexo.de
Sodexo is your reliable partner with the right experience.
The 17,200 employees of Sodexo Germany impress some
650,000 consumers at 779 sites on a daily basis with their
service mentality, including business enterprises, authorities, schools, kindergartens, clinics and senior care homes.
And what can we do for you?
Sodexo – world leader in Quality of Life Services!
Founding year
1958 as Eiring & Ott KG
Employees
Germany: 17,210*
Worldwide: 428,000
Turnover
Germany: 670 million euro*
Worldwide: 18.4 billion euro
Locations nationwide
Associations
United Against Waste e.V.,
GEFMA, Deutsche Gesellschaft
für Personalführung e.V.
* inkl. managed return
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
SPIE GmbH
Alfredstraße 236
45133 Essen
Germany
SPIE is Europe’s leading independent multi-service provider with a clear focus on technical processes and integrated facility and energy management services. Our service
portfolio ranges from the planning of building engineering
to property management, and from energy consulting to
energy contracting.
Expertise
SPIE is the market leader
for integrated facility and
energy management. Our
service portfolio comprises
the management of complex
facilities, innovative operating and contract models,
customized operational units,
life-cycle cost models, industry expertise, 360º facility
and energy concepts from
a single source, renewable
energies and PPP expertise.
A further special feature is
our undisputed outsourcing
competence.
Tel.: +49 (0)201 824-8032
[email protected]
www.spie.de
The French company, which has more than 35,000 employees, provides technical services for businesses and the
public sector at more than 400 locations in 34 countries.
COMPANY DATA
In Germany, SPIE delivers comprehensive services ranging
from operating real estate and industrial sites to sustainable energy-efficiency solutions. The company, which has its
headquarters in Essen, is first and foremost involved in highend technical services for industry. SPIE is ideally placed to
provide these services with such products as pharmaWERK,
dataWERK or fertigungsWERK. The company’s core business also includes the operation of modern office properties and public-sector facilities.
Managing Directors
Dr. Heinz Werner Grebe
Markus Holzke
Founding year
1996
Employees
SPIE GmbH: approx. 6,000
SPIE Group: approx. 37,000
Sales
SPIE GmbH: approx.
700 million euro
SPIE Group: approx.
5.2 billion euro
Locations
throughout Germany, Greece,
UK, Poland, Switzerland and
Hungary as well as France,
the Netherlands, Belgium,
Portugal and other locations
worldwide
Our services relieve you of all tasks that do not form part
of your core business. In this way we provide you with the
ability to develop new ideas and innovations, ensuring that
you have the space to tackle those challenges that secure
competitive advantages for your company.
SPIE, sharing a vision for the future
Branches
automotive, chemical and
pharmaceutical, electrical
and semi-conductors, financial service providers and
real estate investors, airports
and aviation, healthcare, and
other industries
References
Siemens, Continental,
Commerzbank, Munich
Re Benecke-Kaliko AG,
BMW Innovation Park,
Karl-Olga-Hospital Stuttgart, Lufthansa, Daimler AG
MTC Sindelfingen, O2 World
Hamburg
Associations
GEFMA, B.A.U.M., VFW, ESCO
Forum in the ZVEI
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
STRABAG Property and
Facility Services GmbH
Europa-Allee 50
60327 Frankfurt/Main
Germany
So you would like to focus on the smooth flow of your core
business? What we have to offer are tailored end-to-end
services for your property – from the long-term appreciation of your asset values, to an optimised maintenance strategy, and all the way to a cost-cutting management.
Tel.: +49 (0)69 13029-0
Fax: +49 (0)69 13029-9989
Our Services:
Real Estate Management
The job of our real estate management and advisory division is to roll back your vacancy rate. Property management
and area management create transparency across processes, ensure quality and flexibility of all services, and develop
innovative concepts and solution models. Tools such as the
reporting of key performance indicators, the analysis of
Expertise
technical facility management (specifically the uninterrupted energy supply and
maximum availability), refurbishment and upgrading, real
estate management including the services property
management and corporate
solutions, area management,
infrastructure-related facility
management
[email protected]
www.strabag-pfs.com
COMPANY DATA
Board/Senior Management
Dr. Ludwig Steinbauer (CEO)
Dr. Jörg Rosdücher
Martin Schenk
Wilfried Schmahl
Founding year
2008
Employees
Germany: 9,400
Worldwide: 10,800
Turnover
Germany: 872 million euro
Worldwide: 960 million euro
Locations
Germany nationwide, with
165 branches and footprints
in Hungary, Belgium, Croatia,
the Netherlands, Austria,
Poland, Russia, Switzerland,
Slovakia, Slovenia, the Czech
Republic
management costs, or our nationwide letting management are perfect for optimising the value of any real estate
portfolio.
Facility management
The hallmark of great facility management is that it operates behind the scenes, virtually unnoticed by the client.
Facility management includes anything that ensures the
trouble-free operation of a building, from the purely technical maintenance work, to energy management, and all
the way to cleaning chores. Our responsibility is to keep
your system engineering in top condition – both in your
day-to-day business and in extreme situations. Our clients
entrust truly valuable real assets to us, for example the
Ten Towers complex in Munich. Another example is the
renowned PalaisQuartier complex in Frankfurt, which includes one of Germany’s largest shopping venues, a 32-storey
office high-rise, and a five-star luxury hotel ­
nearly
100 metres tall. All in, we have 53,200 real assets and 23
million square metres of net internal area under management through-out Germany and other countries in Europe.
Branches
financial and administrative
sector, real estate industry,
public administration, IT/
software, data centres, retail,
industrial, hospitality
References
Allianz, BImA Institute
for Federal Real Estate,
Deutsche BKK, Deutsche
Telekom AG, Generali
Deutschland, Süddeutscher
Verlag, Union Investment,
Versicherungskammer
Bayern
Associations
ZIA, GEFMA, RealFM, Cre.net,
DGNB
Facility Management 2014/15
CONTACT
WHY WE ARE THE PERFECT PARTNER FOR YOU
OFFER AT A GLANCE
WISAG Facility Service
Holding GmbH & Co. KG
Herriotstraße 3
60528 Frankfurt/Main
Germany
WISAG Facility Service’s wide-ranging portfolio comprises all kinds of property services – and almost 90 per cent
of them are insourced. This high percentage reflects the
company’s special service ethos: pooling expertise and capabilities in-house instead of using subcontractors ensures
flexible, high-quality work.
Expertise
Facility Management, Building Engineering, Commercial Cleaning, Security &
Service, Catering, Garden &
Landscaping Services, Consulting & Management
Tel.: +49 (0)69 505044-0
Fax: +49 (0)69 505044-403
www.wisag.de
COMPANY DATA
WISAG has also been critically examining its own organisation and services and developing new solutions for over
45 years. This further enhances quality and improves services. Its approach won the company the Lünendonk Service
Award in the “Innovation” category in 2013.
Founding year
1965
Comprehensive services – anywhere in Germany
WISAG Facility Service Holding’s core line of business is the
provision of technical and infrastructural services for commercial, infrastructural and residential properties and for
healthcare and social services institutions. Each of the service divisions is a key provider in its sector: Facility Management, Building Engineering, Commercial Cleaning, Security
& Service, Catering, Garden & Landscaping Services, and
Consulting & Management.
Employees
27,400
In addition to its 120 offices in Germany, WISAG is represented in Austria, Switzerland, Luxembourg and Poland.
Turnover
753 million euro
A long-standing family company
WISAG’s clients benefit from the advantages of a conglomerate – enabling it to negotiate favourable conditions
with suppliers – and the flexibility of an SME because
WISAG combines high performance with inventiveness and
a flat organisational structure.
Management
Ralf Hempel (CEO), Eduard C.
Kutyma, Friedrich Lahmann,
Michael Moritz, Martin Riebschläger, Dr. Kirsten Schubert
Locations
120 offices in Germany,
also represented in Austria,
Switzerland, Luxembourg and
Poland
Branches
finance and insurance, property and housing, transport and logistics, retail and
hospitality, information and
communication, public administration, healthcare and
social services, education, art,
entertainment and leisure
References
Deka Immobilien, ThyssenKrupp Real Estate, Stadtwerke
Verkehrsgesellschaft Frankfurt am Main (VGF), GWW
Wiesbadener Wohnbaugesellschaft, ONTRAS
Gastransport and many
others
Associations
Bundesinnungsverband des
Gebäudereinigerhandwerks,
BDWS, Verband Deutscher
Elektriker e.V. (VDE), GEFMA,
ZIA, German Council of Shopping Center, Fachverband
für Garten-, Landschafts-,
und Sportplatzbau HessenThüringen e.V., DGNB e.V. and
many others
Facility Management 2014/15

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