Download - PUC Interchange - Public Utility Commission of Texas

Control Number : 43337
Item Number : 1
Addendum StartPage : 0
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RECEIVED
September 10, 2014
Syed Enterprises Inc,
2014 SEP 23 AM 9: 24
PUBLIC UTILITY COfl,^fiSSlON
FILING CLERK
RE:CP2014070302
Account: Syed Enterprises Inc,
Complaint against APG&E
Address: 6161 Savoy Ste 500
Houston, TX 77036
P#877-544-4857 F#888-456-2085
This is formal comlaint agaist APG&E, the Eric Flores came and give me rate of .051pkw and
said he representing Hudson Energy my current provider
Eric instead and pressurize me to sign contract and it was a decent rate asi am currently paying
.074pkw. I realized of index adder of .29 flutuating which Eric never explain to me t called him
And he sent Amanda another rep f told her this is not what I was told and this product is not
appropriate for our peoperty I need fixed why not rep explained to me about index adder.
Amanda offer me.073pkw which almost same I am paying right now.
I told her rep Erick Flores never told me about index adder and he was just presurrize me sign
without even explain to me or going through the contract.
Since jan 2014 ( keep on asking APG&E to give me rate i,051pkw what I was told or cancel it
I file informal complain to PUC after long discussion APG&E cancel contract, since APG&E
misled misguide never explain product at all
I should not be charged any cancellation fee or if APG&E give me .051pkw fixed rate I can go
with then.
Our property is 40% occupied its medical office building and Syed Enterprises Inc provides all
utility
We always try to cut down expence I was waiting for our contract with Hudson Energy be
complete in Oct, 14 and I will look for better rate and this APG&E cheated me mis guide me
never explain index ader
I should not be charged any cancellation fee since I was not told by Eric Floes about index
adder
Please help me with this contract
Thanks
^
. 1^ .
Shazana begum
713-240-3685
Donna L. Nelson
Chairman
Rick Perry
Governor
Kenneth W. Anderson, Jr.
Commissioner
Brandy D. Marty
Commissioner
Brian H. Lloyd
Executive Director
Public Utility Commission of Texas
5/13/2014
Ms Shazana Begum
2802 Garth Rd Ste 109
Baytown TX 77521
RE: Complaint # CP2014040966
Dear Ms Begum:
The Customer Protection Division (CPD) has received your complaint filed against AP Gas
& Electric LLC (APG&E). In your complaint you expressed concern regarding customer
service received from APG&E. You stated a contract was completed, selecting APG&E as
your Retail Electric Provider (REP). APG&E failed to disclose the pricing terms for your
selected rate plan.
With the information provided, CPD has contacted APG&E with a request to research your
complaint and file their response to your concerns. Today, CPD has reviewed the company's
response and determined the following.
APG&E's records indicate an enrollment was completed on 01/31/2014 through a broker,
Real Energy Solutions, selecting APG&E as your REP effective 10/2014. Based on the
terms of the enrollment, service was to be provided under APG&E's Block Plus Real-Time
Index plan. This plan included a fixed energy charge plus an indexed retail adder.
APG&E's records also indicate an agent from Real Energy Solutions met with you to review
the contract signed for your enrollment. APG&E has advised they are willing to convert the
account to a fixed rate, to match the rate offered by your current Retail Electric Provider
(REP). APG&E will assess an Early Termination Fee (ETF) if the enrollment is rescinded.
CPD has completed our investigation regarding your complaint. We have reviewed the
enrollment contract for service with APG&E and have determined in accordance with
Substantive Rule §25.474 Selection of Retail Electric Provider (e) (4) (D), APG&E disclosed
the pricing of your selected rate plan. The contract disclosed an indexed retail adder would
be applied to your account. A separate disclosure was also signed, acknowledging the
selected price was not a fixed rate plan.
Printed on recycled paper
An Equal Opportunity Employer
1701 N. Congress Avenue PO Box 13326 Austin, TX 78711 512/936-7000 Fax: 512/936-7003 web site: www.puc.state.tx.us
Shazana Begum
Tuesday, May 13, 2014
Page 2
As a courtesy, APG&E has agreed to allow service to be switched to a fixed rate effective
with the activation of your account.
Substantive Rule §25.480 Bill Payment and
Adjustments authorizes APG&E to assess an ETF if the switch to APG&E is canceled or
service is canceled prior to the contract expiration date.
Based on our investigation, CPD has determined that the actions of APG&E are consistent
with Substantive Rule §25.474 Selection of Retail Electric Provider (e) (4) (D).
Thank you for the opportunity to address your concerns. If we can assist you with future
utility concerns, please contact us toll free through our Customer Assistance Call Center at 1888-782-8477.
Sincerely,
Customer Protection Division
Public Utility Commission of Texas
cc: APG&E
APcG- &E
^a rt : Energy Solutions
APG&E Payment Plan Agreement
Date:
Customer Name
Phone Number
Service Address
Account Number
Amount Owed_
Syed Enterprises, LLC
(713)240-3585
2802 Garth Rd. Bayto
54204421-540
$ 27,064.60
TX 77521-3900
I, the Customer, agree to make payments on the specified dates and the agreed amounts stated on
the payment schedule below. I understand the consequences that will be brought against me if the
contact if violated. The penalties could include: account being turned over to collection agency
and/or prosecution in court. Upon default, I agree to pay any fees and costs that may incur in
collecting my balanee owed as well as a competitive interest rate on the amount owed.
$ 6,766.15
Monthly Payment:
September 1, 2014
First Payment:
Payment(s) shall continue of every
month thereafter (until paid in full):
Payment made to:
APG&E
Att. Collection Department
6161 Savoy Drive, Suite 500
_
Nnnston. Texas 77036
I agree that the above schedule of payments is an acceptable resolution to help retire my debt with
APG&E, and I remain current with this payment plan.
APG&E
Customer:
By:
By:
Representative, Collection Dept.
Name:
Title:
Pt't:T License '= 101W S
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&E
Energy Solutions
Syed Enterprises LLC
2802 Garth Rd
Baytown, TX 77521-3900
August 12, 2014
Valued Customer,
Thank you for your patience in regards to this request. As requested this letter is to
inform you that your contract has been cancelled per Shazana Begum for Syed Enterprises LLC.
If you should have any further questions about this account or if we can be of further service to
you, please email us at customeraap^e.com or call us at 1.877.LIGHT.57 (1.877.544.4857), and
a representative will be happy to assist you. When you call, please have your account number
available in order to expedite your request.
Thank you for your time. You will find that connecting with AP G&E Energy Solutions is one of
the best choices you've made. We appreciate the opportunity to serve you.
Sincerely,
Customer Care
AP G&E Energy Solutions
ML Iffaft.,
G&E
g.' >otv tro"'
6161 Savoy Ste. 500
Houston, TX. 77036
Phone: 1 ( 877) 544-4857
Fax: 1 (888) 456-2085
Email: customerna apgellc.com
Web: www.apae.com
AP G&E Energy Solutions
6161 Savoy Ste 500 Houston TX 77036
Phone# 1-877-LIGHT-57
Fax# 1-888-456-2085
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G
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Energy Solutions
Syed Enterprises LLC
2802 Garth Rd, Baytown,
TX, 77521-3900
August 12, 2014
Valued Customer,
Thank you for your patience in regards to your request. With this
letter, we are providing
you with the Payment Arrangement Form. Please sign and date and send back to us as
soon as possible via fax or email.
If you should have any further questions about this account, or if we can be of further
service to you, please call us at 1.877.LIGHT.57 (1.877.544.4857),
and a representative
will be happy to assist you. When you call, please have your account number available in
order to expedite your request.
Thank you for your time. You will find that connecting with AP G&E
Energy Solutions
is one of the best choices you've made. We appreciate the opportunity to serve you.
Sincerely,
Customer Care
AP G&E Energy Solutions
6161 Savoy Ste. 500
Houston, TX. 77036
Fax: 1 (888) 456-2085
AP G&E Energy Solutions
6161 Savoy Ste 500 Houston TX 77036
Phone# 1-877-LIGHT-57
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4-23-2014
TO,
PUBLIC UTILITY COMMISSION
r
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00
RE: FRAUD IN CONTRACT
I am writing this complaint regarding CONTACT with AP G&E
For electricity to our business Syed Enterprises Inc,
The rep Erick came almost end of the day and insist on singin contact for 5. 1 %
I left the office but next day morning he was there in my office and he said its 5.15 for week days
and 2.9% week and he never told me about retail adder of .029% and that its not going to be
fixed?
I called Erick Flores rep phone 832-785-6034 and ask him to cancel contract but he said its very
good and I would be saving thousans of dollars. Later I realize its not the contract I was told
There is some retail adder which is not even fixed? Currently I am with Hudson energy and
paying 0.074 kwh flat rate this contract will be expiring in Oct 2014. I wanted to go for some
better contract where I can save on energy but unfortunately I was traped
When I called the company and told them why they not explain to me about retail adder or give
me some time to discuss with owner. Amanda Serna phone 713-899-9035 rep came to my office
and after lot of discussion she said she would give me 0.073% which is same as Hudson and I
Was waiting long time to get out of it to get better quote.
I wanted to change Hudson to get better quote
Please help me o cancel this contract
Thanks
Shazana Begum
713-240-3685
[email protected]
3
SYED ENTER PRISES INC
2803 GARTH ROAD
BAYTOWN TX 77521
03-1982014
Attn Shazad id 2163
Fax 888-456-2085
from shazana
ph 877-544-4853
CT6 6- ^^i-^-tc,^^
OLe
SUB: CANCELLATION
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We are requesting to cancel the attached contract ^SAP
Shazana
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U1Gt l,ustomer optalns under any
agreement to provide replacement energy at each Customer Location
during the term that would have remained if Customer had not defaulted.
5. Dispute Resolution In the event of a billing dispute, the customer
should contact APG&E by telephone at 1-877-544-4857. For any
disagreement involving any essential element of this Agreement. the
parties will use their best efforts to resolve the dispute Customer should
contact APG&E in writing at 6161 Savoy Drive. Suite 500. Houston, Texas
77036, or by telephone 1-877-544-4857. You may call the Public Utility
Commission if you are not satisfied after discussing your terms with
APG&E. Customer may also contact the Commission at 1-888-782-8477,
or 512-936-7120, or by writing to the Commission at: PUCT, Customer
Protection Division;
P.O. Box 13326, Austin, TX 78711-3326 or
[email protected]. tx us .
We, at AP Gas & Electric (TX). LLC dba APG&E. are licensed by th e
Texas Public Utility Commission to offer and supply electric generatio n
services in Texas. Our PUC license number is 10105. We set th e
generation prices and charges that you pay.
The Public Utilit y
Commission regulates distribution prices and services. The following i s
your Sales Agreement Disclosure and Terms of Service Agreemen t
("Agreement") with APG&E for the purchase of electricity. Please retai n
this Agreement for your records
6. Measurement The parties accept for purposes of accounting for
1. Agreement to Purchase Energy Customer hereby appoints APG&E ele^tricity supplied under this Agreement, the quantity, quality. and
as its limited agent for the purpose of acquiring the supplies necessary to measurement determined by the EDC.
meet its electricity needs, arranging, contracting for and administering 7. Title and Risk of Loss Title to. possession of and risk of loss to the
transmission and related services over intrastate facilities and those of the Commodity will pass to Customer at the Delivery Point.
Texas Distribution and Service Providers and/or Electric Distribution 8. Billing and Payment Unless otherwise agreed to in writing, APG&E
Companies ("EDC) needed to deliver electricity to the CustomerCustomer's will invoice monthly for electricity supplied under this Agreement. That
premises. These services are provided on an arm's length basis and invoice will contain, among other charges, APG&E's Electric Generation
market-based compensation is included. APG&E agrees to sell and Service Charge for the amount of electricity you used during the billing
deliver and Customer agrees to purchase and accept the quantity of cycle. That amount will be measured or estimated by the EDC. Your
electricity necessary to meet Customer's requirements based upon payment will be due to APG&E by the date specified on the bill. If you fail
consumption data obtained by APG&E or the delivery schedule of the to pay it on time, you could be subject to interest and late charges
EDC.
imposed by APG&E. and your service could be disconnected.
2. Term The term shall commence as of the date the change of provider 9. Default Liability FOR BREACH OF ANY PROVISION OF THIS
to APG&E is deemed effective by the EDC and shall continue thereafter AGREEMENT FOR WHICH AN EXPRESS REMEDY IS PROVIDED,
for the number of monthly billing cycles set forth in the agreed Schedule A SUCH EXPRESS REMEDY SHALL BE THE SOLE AND EXCLUSIVE
("Initial Term"). After the Initial Term. service shall continue on a billing REMEDY. THE BREACHING PARTY'S LIABILITY SHALL BE LIMITED
cycle-to-billing cycle basis at a variable market rate reasonably AS SET FORTH IN SUCH PROVISION AND ALL OTHER DAMAGES AT
determined by APG&E. until cancellation either by Customer or APG&E
LAW OR IN EQUITY SHALL NOT APPLY IF NO EXPRESS REMEDY IS
3. Price APG&E's rate for commercial customers are set forth in Schedule PROVIDED, APG&E'S LIABILITY SHALL BE LIMITED TO DIRECT
A. There is no charge for electronic formatted bills or electronic payment. ACTUAL DAMAGES ONLY (WHICH WILL NOT EXCEED THE AMOUNT
You shall be entitled to request one time per year copies of your billing OF CUSTOMER'S SINGLE LARGEST MONTHLY INVOICE DURING
records and any additional requests shall result in a fee of $5.00 per bill THE PRECEDING TWELVE MONTHS). SUCH DIRECT ACTUAL
period requested. If applicable. depending on your credit, APG&E may DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY AND ALL
require a deposit which sum shall not exceed an amount greater of either OTHER REMEDIES AT LAW OR IN EQUITY ARE HEREBY WAIVED. IN
two months; or one sixth or the estimated annual billing. Deposits held NO EVENT SHALL CUSTOMER OR APG&E BE LIABLE FOR ANY
more than 30 days will accrue interest from the date of receipt at the PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, INDIRECT,
annual rate established by the PUCT. Accrued interest will be applied THIRD-PARTY CLAIMS OR OTHER DAMAGES WHETHER BASED ON
annually to your account. Upon cancellation of service. APG&E will apply CONTRACT, WARRANTY TORT. NEGLIGENCE, STRICT LIABILITY
the deposit plus accrued interest against your outstanding balance on OR OTHERWISE, OR FOR LOST PROFITS ARISING FROM A BREACH
your final bill.
OF THIS AGREEMENT.
4. Cancellation If you cancel this Agreement for any reason before the 10. Contact Information
Customer may contact APG&E's Customer
end of the initial term you will be assessed by APG&E an early Care Team at 1-877-544-4857. Monday through Thursday 8:00 AM - 7:00
cancellation fee that is the greater of (i) the average of two monthly bills or PM Central Standard Time, Friday 8:00 AM - 5:00 PM Central Standard
(ii) all remaining Estimated Customer Location Energy Volume through the Time. and Saturday 9:00 AM - 1.00 PM
Central Standard Time (hours of
end of the Term multiplied by the positive difference if any. between the operation are subject to change), or write to APG&E at:
Energy Charge minus current Market Based Price for the aggregate load 6161 Savoy Drive, Suite 500. Houston. TX 77036.
of all Customer Location(s) ("Early Termination Fee"), whichever is higher, 11. Governing Law Venue for any lawsuit brought to enforce any term or
plus an amount equal to $.002 per kWh of the Remaining Volume condition of this agreement or to construe the terms hereof shall be
("Default Fee"). which represents the Parties' estimated amount of exclusively in the State of Texas. This
Agreement shall be construed
transaction costs to APG&E associated with the Customer's default, which under and shall be governed by the laws of the State of Texas. If at some
are not reasonably able to be discerned, and which amount is not a future date there is a change in any law, rule. regulation or pricing
penalty for such default. The Early Termination Fee and Default Fee shall structure, or there is a regulatory or judicial ruling or decision which shall
be immediately due and payable by Customer APG&E within (5) calendar have a detrimental economic impact upon APG&E's performance under
days following such default. The "Market Based Price" shall mean a this Agreement, or in the event that compliance with such change, ruling
market price. determined by APG&E. in a commercially reasonable or decision shall result in a material change in the way prices are
manner. for the aggregate load of all Customer Location(s) for the calculated under this Agreement, or a material change in the level of
Estimated Customer Location Energy Volume over the term that would components of pricing under this Agreement, or APG&E is otherwise
have remained if Customer had not defaulted. but in no event shall such prevented. prohibited or frustrated from carrying out this Agreement,
Page 4 of 31 APG&E TX Disclosure & Terms
APG&E
I Customer
days' notice, Each Party waives its right to -a jury trial regarding any
litigation arising from this Agreement.
-1,- v uuyo N^iul W11=11 lwuce to uustomer witnout penalty or early
termination fee or Early Termination Damages.
12. Execution APG&E has the right to rescind the Agreement, without 17. Force Majeure The term "Force Majeure" shall mean any cause not
reasonably within the control of the Party claiming suspension and which
charge, penalty or liability. under one or more of the following conditions.
(i) The stated energy charge was not authorized (ii) There is a prior by the exercise of due diligence, such Party is unable to prevent or
overcome, including but not limited to, any act or cause which is deemed
Agreement between the parties for the stated term and ESI ID
a
Force Majeure by the EDC or any transportation or transmitting entity. If
13. Assignment Customer may only assign this Agreement, in whole or in
either party is unable. wholly or in part, by Force Majeure to perform or
part or any of its rights or obligations hereunder with prior written consent
comply with any obligations or conditions of this Agreement, such party
of APG&E. APG&E may, without Customer's consent: (a) transfer, sell,
shall give immediate written notice. to the maximum extent practicable, to
pledge. encumber or assign this Agreement or the accounts, revenues or
the other party. Such obligations or conditions, so far as they are affected
proceeds hereof in connection with any financing or other financial
by such Force Majeure. shall be suspended during the continuance of any
agreement: (b) transfer or assign this Agreement to an Retail Electric
inability so caused. and such party shall be relieved of liability and shall
Provider (REP) affiliate of APG&E; (c) transfer or assign this Agreement to
suffer no prejudice for failure to perform the same during the period. The
any REP succeeding to all or substantially all of the assets of APG&E:
and/or (d) transfer or assign this Agreement to another approved REP or party claiming suspension of obligations must in good faith attempt to
mitigate and/or terminate the Force Majeure.
other entity authorized by the DPS. Upon any such assignment, Customer
18. Taxes and Laws Except as otherwise provided in this Agreement or
agrees that APG&E shall have no further obligations hereunder:- by law, all -taxes of whatsoever- kind, nature and description. due and
14. Severability If any provision of this Agreement is held by a court or
regulatory agency of competent jurisdiction to be invalid, void or payable with respect to Customer's performance of its obligations under
unenforceable. the remaining provisions shall continue in full force without this Agreement. shall be paid by Customer. The parties' obligations under
this Agreement are subject to present and future legislation, orders, rules,
being invalidated in any way.
or
regulations of a duly constituted governmental authority having
15. Delay or Failure to Exercise Rights No partial performance, delay or
jurisdiction over this Agreement or the services to be provided herein.
failure on the part of APG&E in exercising any rights under this Agreement
and no partial or single exercise thereof shall constitute a waiver of such 19. Independent Broker/Agent. Customer further understands that
he/she/company may be working with an independent agent that is not an
rights or of any other rights hereunder.
employee
of APG&E and is not granted any right or authority or
16. Representations and Warranties. Each Party represents to the other
responsibility expressed, implied or apparent on behalf of or in the name
that: (a) validly exists and in good standing in the jurisdiction of its
of APG&E to bind or act on behalf of APG&E.
formation: (b) it has not filed, does not plan to file. or had any bankruptcy
20. Entire Agreement. This Agreement sets forth the entire agreement
proceeding filed against it: (c) execution of this Agreement has been duly
between the parties with respect to the terms and conditions of this
authorized and is a valid and enforceable obligation. In addition, Customer transaction:
any and all other agreements, understandings and
represents to APG&E during the Term that: (a) it is not a residential
representations by and between the parties with respect to the matters
customer: (b) the expected consumption of electricity is greater than 50
addressed herein are superseded by this Agreement.
KW per month: (c) it will immediately notify APG&E of any change in its
21. Acceptance and Amendments. This Agreement shall not become
ownership; (d) it intends to operate its business in substantially the same
effective until accepted by APG&E. APG&E reserves the right to reject
manner as it has in the previous 12 months and that the Contract
Customer or to cancel this Agreement upon failure of Customer to
Quantities and Current PLC Values reflected in Schedule A reasonably
maintain
satisfactory credit standing as determined by APG&E. or to meet
reflect Customer's anticipated consumption, (e) execution of this
ninimum or maximum threshold consumption levels as determined by
Agreement initiates enrollment and service for the term of contract; (f) no
communication. written or oral, received from the APG&E will be deemed cAPG&E. APG&E may amend the terms of this Agreement at any time,
onsistent with any applicable law, rule or regulation, by providing notice
to be an assurance or guarantee as to any results expected from this to
Customer of such amendment at least thirty (30) days prior to the
Agreement: (g) if it is executing this Agreement in its capacity as an agent. effective date thereof.
such Party, represents and warrants that it has the authority to bind the 2
2. Emergency Service. In the event of an electric outage, service
principal to all the provisions contained herein and agrees to the provide
documentation of such agency relationship, and (h)(i) Customer will in terruption or other emergency. Customer should immediately contact
provide, to APG&E, information reasonably required to substantiate its th eir local electric distribution company in the specified area. To report a
usage requirements, including information regarding its business, se rvice outage. contact APG&E at 1-877-LIGHT-57 (1-877-544-4857), 24
locations, meter/account numbers, historical/projected usage, time of use,
ho urs a day. 7 days a week, or by calling your local TDSP Utility: ONCOR
hours of operations. utility rate classes. agreements. schedules. which in El
ectric Delivery - (888) 313-4747; CenterPaint - (800) 332-7143 or
substantial part from the basis for the calculation of charges for the (7
13)
207-2222: AEP-CPL/WTtJ - (866) 223-8508; or TNMP - (888) 866transactions hereunder; (ii) acceptance of this Agreement constitutes an 74
56
authorization for release of such usage information: (iii) Customer will
assist APG&E in taking all actions necessary to effectuate this Agreement, 23 Parties Bound. This Agreement is binding upon the parties hereto
including, if requested, executing an authorization form permitting APG&E an d their respective successors and legal assigns. There are no unwritten
to obtain its usage information from third parties; and (iv) the usage or al agreements between the parties. Please refer to the Sale Agreement
information provided is true and accurate as of the date furnished and as D^ sclosure & Terms of Service for all applicable terms and conditions.
of the effective date of the Agreement. if a Material Change occurs, in
addition to any other remedies set forth herein. APG&E reserves the right
to pass through to Customer any additional cost related to the Material
Change. If Customer does not accept the change in cost as the result of
the Material Change. then such failure shall constitute an Event of Default,
and APG&E may terminate this Agreement as to the affected Account(s)
Page 2 of 31 APG&E TX Disclosure & Terms
APG&E
Customer
IN WITNESS WHEREOF. this Sales Agreement Disclosure and Terms of
Service is entered into and effective as of the date written below
CUSTOMER
0
APG&E
By:
By: _
Name:
Name:
Title:
Title:
Date.
^
Page 3 o^ 3J APG&E TX Disclosure & Terms
APG&E
I Customer
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After our last meeting regarding your agreement your decision was to cancel this
agreement. Your charge for terminating this agreement that you agreed to is
$52,I53J20. APGE will be sending you an invoice for that amount.
I really wish we could have come to a solution like we did in person. I thoroughly
explained the product that you agreed to and gave you some other options as well.
k.,
If you have any questaons, feet free to contact me.
Amanda Serna
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Real Energy Soi u':; ons
Ph:. 713-964-90761 Ce::i. 713-899-91335 i Far:. 713-864-7362
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Yahoo: r]tna^,Sla 5>?=';'3a
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_ 01l3112014 12:21
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REFLECTION PRINTING
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03
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EXHIBIT B
CUSTOMER RIDER
REAL TIME INDEX PLUS RETAIL ADDER PLAN DISCLOSURE
This Real Time Index Plus Adder Disclosure (the "Disclosure") is made a part of and pursuant to terms of
the Schedule A and/or Texas Enrollment Authorization - Real Time Index Rate Plus Retail Adder Plan
Agreement and/or Terms and Conditions (collectively the "Agreement) executed on or about
day of
( -& j
,?p i^1 , between AP Gas & Electric (TX). LLC dba APG&E
dba AP Gas & Electric ("Seller") and Buyer/Customer identified herein. This Disclosure describes the
features of the electricity product you have chosen:
Customer acknowledges that power is priced at the index of the regional transmission
organization or independent system operator, either Day Ahead or Real Time prices plus
the Retail Adder. Customer further acknowledges that this product is NOT A FIXED
PRICE and may be subject to volatility.
Seller makes NO CLAIM OR WARRANTY
of the resulting final price.
By signing below, Customer acknowledges it has reviewed and understands the ternis of this
Disclosure.
Buyer/Customer:
By:
/
Name:
Title:
Date:
-Y\
,._,
,,.,01731/2014
12:21
2814201372
APG&E shaA have the right to cancel this Agreement upon fifteen (15)
days' notice, Each Party waives its right to a jury trial regarding any
litigation arising from this Agreement.
12. Execution APG&E has the right to rescind the Agreement, withou t
charge, penalty or liability, under one or more of the following conditions:
(i) The stated energy charge was not authorized. (ii) There is a prior
Agreement between the parties for the stated term and ES) ID.
REFLECTION PRINTING
upon 30 days prior written notice to L.ustu^i,c, wn^,^us F PAC.^E^ ^^ ,
termination fee or Early Termination Damages.
17. Force Majeure The term "Force Majeure" shall mean any cause not
reasonably within the control of the Party claiming suspension and which
by the exercise of due diligence, such Party is unable to prevent or
overcome: including but not limited to, any act or cause which is deemed
a Force Majeure by the EDC or any transportation or transmitting entity. If
13. Assignment Customer may only assign this Agreement, in whole or in either party is unable, wholly or in part, by Force Majeure to perform or
part, or any of its rights or obligations hereunder with prior written consen t comply with any obligations or conditions of this Agreement, such party
of APG&E, APG&E may, without Customer's consent; (a) transfer, sell , shall give immediate written notice, to the maximum extent practicable, to
pledge, encumber or assign this Agreement or the accounts, revenues o r the other party. Such obligations or conditions, so far as they are affected
proceeds hereof in connection with any financing or other financia I by such Force Majeure, shall be suspended during the continuance of any
agreement; (b) transfer or assign this Agreement to an Retail Electric inability so caused, and such party shall be relieved of liability and shall
Provider (REP) affiliate of APG&E; (c) transfer or assign this Agreement to suffer no prejudice for failure to perform the same during the period. The
any REP succeeding to all or substantially all of the assets of APG&E arty
; p claiming suspension of obligations must in good faith attempt to
and/or (d) transfer or assign this Agreement to another approved REP or mitigate and/or terminate the Force Majeure.
other entity authorized by the DPS. Upon any such assignment, Custom
Customer 18, Taxes and Laws Except as otherwise provided in this Agreement or
agrees that APG&E shall have no further obligations hereunder.
by law, all taxes of whatsoever kind, nature and description, due and
14. Severability if any provision of this Agreement is held by a court or payable with respect to Customer's performance of its obligations under
regulatory agency of competent jurisdiction to be invalid, void or this Agreement, shall be paid by Customer. The parties' obiiga#ions under
unenforceable, the remaining provisions shall continue in full force without this Agreement are subject to present and future legislation, orders, rules,
being invalidated in any way.
or regulations of a duly constituted governmental authority having
15. Delay or Failure to Exercise Rights No partial performance, delay or jurisdiction over this Agreement or the services to be provided herein.
failure on the part of APG&E in exercising any rights under this Agreement 19. Independent Broker/Agent. Customer further understands that
and no partial or single exercise thereof shall constitute a waiver of such helshetcompeny may be working with an independent agent that is not an
rights or of any other rights hereunder.
employee of APG&E and is not granted any right or authority or
16. Reptesentations and Warranties. Each Party represents to the other
responsibility expressed, implied or apparent on behalf of or in the name
that: (a) validly exists and in good standing in the jurisdiction of its of APG&E to bind or act on behalf of APG&E.
formation; (b) it has not filed, does not plan to file, or had any bankruptcy 20. Entire Agreement This Agreement sets forth the entire agreement
proceeding filed against it; (c) execution of this Agreement has been duly between the parties with respect to the terms and conditions of this
authorized and is a valid and enforceable obligation, In addition, Customer transaction;
any and all other agreements, understandings and
represents to APG&E during the Term that (a) it is not a residential representations by and between the parties with respect to the matters
customer; (b) the expected consumption of electricity is greater than 50 addressed herein are superseded by this Agreement.
KW per month; (c) it will immediately notify APG&E of any change in its 21. Acceptance and Amendments. This Agreement shall not become
ownership; (d) it intends to operate its business in substantially the same effective until accepted by APG&E. APG&E reserves the right to reject
manner as it has in the previous 12 months and that the Contract Customer or to cancel this Agreement upon failure of Customer to
Quantities and Current PLC Values reflected in Schedule A reasonably maintain satisfactory credit standing as determined by A13GRE, or to meet
reflect Customer's anticipated consumption; (e) execution of this
minimum or maximum threshold consumption levels as determined by
Agreement initiates enrollment and service for the term of contract; (f) no
APG&E. APG&E may amend the terms of this Agreement at any time,
communication, written or oral, received from the APG&E will be deemed consistent with any applicable law. rule or regulation, by providing notice
to be an assurance or guarantee as to any results expected from this to Customer of such amendment at least thirty (30) days prior to the
Agreement; (g) if it is executing this Agreement in its capacity as an agent, effective date thereof.
such Party, represents and warrants that it has the authority to bind the
principal to all the provisions contained herein and agrees to the provide 22. Emergency Service. in the event of an electric outage, service
documentation of such agency relationship, and (h)(i) Customer will interruption or other emergency, Customer should immediately contact
provide, to APG&E, information reasonably required to substantiate its their local electric distribution company in the specified area. To report a
usage requirements, including information regarding its business, service outage, contact APG&E at 1-877-LIGHT-57 (1-877-544-4857), 24
locations, meter/account numbers, historical/projected usage, time of use, hours a day, 7 days a week, or by calling your local TDSP Utility: ONCgR
hours of operations, utility rate classes, agreements, schedules, which in
Electric Delivery "(88S) 313-4747; Center Poirrt -($d0) 332-7143 or
substantial part from the basis for the calculation of charges for the
(713) 207-2222, AEP-CPt..1U1tTU -(866) 223-8508; or TNMP -(888) 868transactions hereunder; (n) acceptance of this Agreement constitutes an
7456
authorization for release of such usage information; (iii) Customer will
assist APG&E in taking all actions necessary to effectuate this Agreement, 23, Parties Bound. This Agreement is binding upon the parties hereto
including, if requested, executing an authorization form permitting APG&E and their respective successors and legal assigns. There are no unwritten
to obtain its usage information from third parties; and (iv) the usage oral agreements between the parties, Please refer to the Sale Agreement
information provided is true and accurate as of the date furnished and as Disclosure & Terms of Service for all applicable terms and conditions.
of the effective date of the Agreement, If a Material Change occurs, in
addition to any other remedies set forth herein, APG&E reserves the right
to pass through to customer any additional cost related to the Material
Change, If Customer does not accept the change in cost as the result of
the Material Change, then such failure shall constitute an Event of Default,
and APG&E may terminate this Agreement as to the affected Account(s)
Page 2 of 31 APG8^6 TX Disclosure & Terms
APG&E_
I Gustomer
01f31l2014 12:21
2814201372
REFLECTION PRINTING
PAGE
IN WITNESS WHEREOF, this Sales Agreement Disclosure and Terms of
Service is entered into and effeC5ve as of the date written below
CUSTOMER
APG&E
By: _
By;_
SYED JNTEBEJ31,9^Q I I
Name:
Name: _
Title:
Ti#le: _
Date;
Page 3 of 31 APG&E TX Disclosure & Teyms
APW
i Customer
^
06
01/31/2014
12;21
2814201372
REFLECTION PRINTING
PAGE
^^.^ =nnqy5ok^^`
EXH.IRIT S
CUSTOMER RIDER
REAL TIME INDEX PLUS RETAIL ADDER PLAN DISCLOSURE
This Real Time jndex. Plus Adder Disclosure (the "Disclosure'r) is made a part of and pursuant to tet'tns of
the Schedule A and/or Texas Enrollment Amhorizat%an --Rcat Time Index Rate Plus Retail Adder flan
Agreement and/or Terms and Conditions (collectively the "Agreement) executed on or about 31
day of
Januanr
20 1(1_, between AP Gas & Electric (TX). LLC dba :1.PG&E
dba AP Gas & Electric (°°Seller") and Buyer/Customer identified herein. This Disclosure describes the
features of the electricity product you have cbosen:
Customer acknowledges that power is priced at the index of the regional transmission
organization or independent system operator, either Day Ahead or Real Time prices plus
the Retail Adder. Customer further acknowledges that this product is NOT A T7UD
PRICE and may be subject to volatility.
Seller makes NO CLAIM OR WARRANTY of the resulting final price.
By signin^ below, Customer acknowledges it has reviewed and understands the terms of this
Disclosure,
BuyerlCustoIlner:
Syr=12 ENTERPRISESij C
A^
Name:
ritle.
Date:
----Office Ma
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PUCTX Online Complaint CP2 0 1404094 1
Public Utility Commission Of Texas
^ 1701 N. Congress Avenue
P.O. Box 13326
!
Austin, Texas 78711-3326
(888) 782-8477
www.puc.texas.gov
Etectric Complaint Form
'Date: 4/23/2014 12t11:44 PN
Complaint No: CP2014040941
Account Holder, shazana begum
Alternate Contact: shazana begum (self)
E-mail Address: [email protected]
Service Address. 2802 garth rd 109
Mailing Address:
baytown TX 77521
Harris County
Day Phone-. (713) 240-3685
Evening Phone. (713) 240-3685
Complaint Against: SYED ENTERPRISES INC
Complaint Type: Discontinuance
Service Phone:
Account No: 1008901023812454370102
complaint Fnformation: I HAVE COMPALIN AGAINST AP G&E FOR FRAUD IN CONTRACT , I WAS TOLD THAT I AM GETING 5.1% DURING WEEK DAYS AND
WEEKEND 2.9% AND NEVER EXPLAIN TO ME REATIL ADDER FLEXIBLE COULD BE ANY NUMBER WHICH IS VERY RISKEY. I CALLED JUST
AFTER CONTRACT 2ND DAY AND TOLD ERIK REP PH 832-785-6034 TO CANCELL CONTRACT AS I AM NOT FEELING COMFORTABLE IHE
DID EVERYTHING IN SUCH RUSH WHICH MADE ME SUSPICIOUS BUT HE SAID HE CAN COME TO MY OFFICE ITS VERY GOOD PRODUCT
AND I WOULD BE SAVINF THOUSAND OF DOLLAR FROM .074% TO.051% YES I THOUGHT HE IS RIGHT. LATER I FOUND OUT ABOUR
RETAIL ADDER I CALLED AP G&E AND TOLD THEM ITS FRAUD YOU MUST EXPLAIN TO ME EVERYTHING OR AT LEAST GIVE ME SOME
TIME YOUR REP DID THIS CONTRACT WITHuUT EXPLAING ME THIS RETAIL ADDER WHICH IS WORST THAN WHAT I AM CURRENTLY
GETTING FROM HUDSON ENERGY.074% NO HIDDEN CHARGES. AMANDA SERNA PH 713-899-9035 CAME TO MY OFFICE AND AFTER
LOT OF DISCUSSION SHE SAID SHE COULD DO IT.0734% FIXED BUT ITS STILL NOT GOOD SAME AS HUDSON ENERGY WHICH I WAS
WAITING TO COMPLETE CONTRACT IN OCT 2014 TO GET BETTER RATE.
PLEASE HELP ME TO GET RID OF THIS FRAUD
PLEASE CALL AP G&E 877-544-4853
THANKS
SHAZANA
713-2403685
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Public Utdite Cummissinn ofTex:ve
Page 11 1
Rick Perry
Governor
Donna L. Nelson
Chairman
Kenneth W. Anderson, Jr.
Commissioner
Brandy D. Marty
Commissioner
Brian H. Lloyd
Public Utility Commission of Texas
Executive Director
Dear Utility Customer:
You are receiving this letter in confirmation that the Customer Protection Division (CPD)
of the Public Utility Commission has begun an investigation of your complaint regarding
your utility company. The company is required to submit a formal response to the
investigation within 21 days. Once we receive the response from the company, a CPD
staff member will review the facts, the applicable PUC substantive rules, and notify you
of the results.
If you have any questions or need additional information, please contact the Public
Utility Commission toll-free through our Customer Assistance Call Center at 1-888-7828477 and a staff member will be happy to assist you. You can also find valuable
information on our website (www.puc.texas.gov) at anytime.
As a public service to help Texans in understanding their utility bills, we have enclosed
a fact sheet that helps explain the various charges included in your bill for telephone
service and electric service ( in areas open to competition). The Public Utility
Commission has additional fact sheets available for Texas utility customers covering
topics such as:
•
•
•
•
Texas "Do Not Call" Lists
Slamming and Cramming
Low-Income Assistance Programs and Services
And more...
Please call the Customer Assistance Call Center to request customer protection fact
sheets, or view them online at www.puc.texas.gov/consumer/facts/Facts.aspx.
Thank you,
Customer Protection Division
Public Utility Commission of Texas
Printed on recycled paper
An Equal Opportunity Employer
1701 N. Congress Avenue PO Box 13326 Austin, TX 78711 512/936-7000 Fax: 512/936-7003 web site: www.puc.state.tx.us
PUCTX Online Complaint CP2014061266
Public Utility Commission Of Texas
'
1701 N. Congress Avenue
V
P.O. Box 13326
Austin, Texas 78711-3326
(888) 782-8477
www.puc.texas.gov
Electric Complaint Form
Date. 6/30/2014 1:34; 03 PM
Corttpiaint No- CP2®14061265
Account Holden SHAZANA BEGUM
E-mail Address: [email protected]
Alternate Contact. (Empty)
Service Address: SYED ENTERPRISES INC
2802 GARTH ROAD
Mas"6issn, Address:
BAYTOWN TX 77521
Harris County
Day Phone: (713) 240-3685
Complaint Against: APG&E
Service Phone;
Evening Phone. (713) 240-3685
Complaint Type: Billing
Account No: 1008901023812454370102
Complaint Information, I kept on e mailing and requesting about APG&E how they fraud with me I was just shoping around they told me its only 0.515 pkw and
never explain me add on price i really want to cancel and pay pennalty but of no use
they cheated me and i can not do business with such company
despite many email phone cal i never get any response i want anser asap
I want to get rate as i was traped for.051% nothing added as Eric rep told me he said he is from Hudson and he was not
I called immediately and told them to cancell and now its almost six months
please help me
i am not authorize to do such contract
and please help me
APG&E never responded
please help
shazana
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Public Utility Commission ofTexaa
Page l / 1
PUCTX Online Complaint CP2014070302
Public Utility Commission Of Texas
^
1701 N. Congress Avenue
P.O. Box 13326
Austin, Texas 78711-3326
(888) 782-8477
www.puc.texas.gov
Electric Complaint Form
Date: 7j912014 2:45:19 PM
Complaint No. CP2014070302
Account Holder: SHAZANA BEGUM
E-mail Address, ABCT"[email protected]
Service Address: SYED ENTERPRISES INC
2802 GARTH ROAD
Alternate Contact: (Empty)
Mailing Address:
BAYTOWN TX 77521
Harris County
Day Phone: (713) 240-3685
Evening Phone: (713) 240-3685
Complaint Against. APG&E
Complaint Type: Billing
Service Phone;
Account No: 1008901023812454370102
Complaint Information: I have complaint against AP&G as they misrepresent and made me to sign a contract which is is a fraud rep told me its .052 week days
and .029 weekend nothing about added index which is making energy so expensive beyond my budget
I kept on requesting to cancel this contract I can not afford it its cheating
I was aiting for my contract to be over with HUdson energy which is flat .074pkw
AP&G rep told me it would be .051 and .0029 weekend yes it was a good deal but as i realized aboud index adder i called them they
said its nothing i am not happy with that a=one rep came she offer me same rate .07399 which is same i am paying to Hudson so what
is use of getting AG&G if they offer me .051 pkw as rep told
Despite seveal requests and letters to PUC nothing happend i don't want to go with APG&E as they misrepresent misguide cheated
I was told contract cancelled but i need in writing as i was cheated before can not trust APG&E
please help me as its getting too much on my neves
thanks
shazana
713-240-3685
Uploaded FiN:.;: File
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Total: 0
Pnhhc Utility Commission ofTcxac
Page I / I
5/19/2014
(4000 unread) - abctown - Yahoo Mail
13 Ahmed
rumPublic Utility Commission Of Texas
1701 W. Congress Avenue
P.O. Box 13326
Austin, Texas 78711-3326
(888)782-8477
www.puc.texas.gov
,(.FM ^
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Compimint Na: CP2014050727
Accowrt Holden shazana begum
E-mail address: [email protected]
Service Addres>: 2802 garth rd 109
baytown TX 77521
Harris County
?014 11:3231 AM
Day Phone; (713)240-3685
C^onqsiaint Against< APG&E
servicePhonO:
Complaint information: 1 file a complaint on behalf of SYED ENTERPRISES
and got response dated 5/13/14 stating that APG&
Please reconsider this decesion I as tolsd price we
they never explaain to me adder yes i sign separe
why niuld i sign such dangrous contrat as unprec
price fixed but its not what i wanted i signrd with i
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shazana begum
713-240-3685
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APGE electricity agreement- cancellation(2)
Drafts (114)
Sent
Amanda Serna
Spam (26)
To Me
Trash (29)
Mrs. Shazana,
Folders (1)
Drafts (1)
insurance policy
> Recent
?. Sponsored
%
The Easy Loan Site
A Smart Way to Pay Off Mortgage
Quickly
After countless meetings, emails, and phone calls, you have decided to
terminate the agreement that you agreed to on 1/31/2014 with APGE.
You have expressed that you felt mislead by our representative stating
that you were to be paying 0.05136 during the week and 0.02995 on the
weekend. As I explained to you during our meeting that took place on
March 21, 2014, we discussed several options regarding the electrical
needs of your business. After hours of thoroughly explaining the block
+ index product that you agreed to, you concluded that you preferred a
fixed rate You and I both decided that if I could offer you the same rate
of 0.07400 (your current rate with Hudson) you would convert to a fixed
product A day later, you changed your mind and wanted to proceed
with the cancellation of your agreement
On March 26, 2014, 1 sent you an email stating that you would receiving
an early termination charge for an estimated $52,163.00 for not fulfilling
your agreement with APGE. This electricity has been pre-purchased you
will be responsible for the early termination fee and any associated
energy loss charges according to the contract that you signed. If you fail
to pay these early termination charges, you and your business will be
contacted by our legal counsel.
I have also attached the verification call that was completed by you
during the time this agreement was signed. The verification calls clearly
discusses the terms and conditions of the agreement you signed. You
confirmed that you knew this was not a fixed rate and that you
understood this electricity product You also signed a "Real Time Index
Retail Adder Plan Disclosure" that states that you are aware this is not a
fixed price_ After your five claims to the Public Utility Commission, the
state of Texas also agrees that you are liable for this agreement
>
Our regional manager would like to speak with you tomorrow in
person in regard to your account. He wants to personally get all the
details from you in regards to the entire transaction. He might be
able to offer you a solution ttat I cannot. What time would be best
for you?
Amanda Serna
R CE SS
Real Energy Solutions
Ph: 713-864-9076 1 Cell. 713-899-9035 1 Fax: 713-864-7362
Email: [email protected]
Yahoo: amanda serna
Syed Enterprises- ... mp3
0("v:")k'.at1 -
Reply, Reply All or Forward I More
Me
To Amanda Serna
Amanda
please provide me the formula you use to calculate this
amount last time you said it would be $27000.00
https://us-mg 5.mai I.yyahoo.corrdneo/launch?.rand=b0oh47p82bh6c#7954230120
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APGE electricity agreement- cancellation(2)
Drafts (114)
Sent
Amanda Serna
Mrs. S^azana. After ccurless
Spam (26)
Trash (29)
Me
Folders (1)
To Amanda Serna
Drafts (1)
insurance policy
> Recent
Amanda
please provide me the formula you use to calculate this amount
last time you said it would be $27000.00
i can speak anytime
shazana
> Show ;-iessage history
Reply, Reply Ail or Forward I More
>
.^i
https://us-mg 5.mail.yahoo.com/neoAaunch?.rand=b0oh47p82bh6c#7954230120
Ahmed
Donna L. Nelson
Chairman
Rick Perry
Governor
Kenneth W. Anderson, Jr.
Commissioner
Brandy D. Marty
Commissioner
Brian H. Lloyd
Public Utility Commission of Texas
Executive Director
8/27/2014
Ms Shazana Begum
Syed Enterprises Inc
2802 Garth Road
Baytown TX 77521
RE: Complaint # CP2014070302
Dear Ms Begum:
It is unfortunate that the Customer Protection Division has been unable to resolve your complaint
to your satisfaction through our informal complaint process. However, you have the option to
file a formal complaint through the Public Utility Commission.
An informational brochure explaining the formal complaint process is enclosed. You may also
access this brochure at http://www.puc.texas.govlconsunzer/conaplaint/complaintb.pdf.
We appreciate the opportunity to assist you. If you have any questions or concerns, please feel
free to call toll-free at 1-888-782-8477.
Sincerely,
Customer Protection Division
Public Utility Commission of Texas
cc:
APG&E
enclosure
Printed on recycled paper
An Equal Opportunity Employer
1701 N. Congress Avenue PO Box 13326 Austin,
TX 78711 512/936-7000 Fax: 512/936-7003 web site: www.puc.state.tx.us
SYED ENTERPRISES INC,
RE:CP2014070302
Account : Syed Enterprises Inc,
Name shazana Begum
Phone 713 240 3685
Complain against: APG&E
Address 6161 Savoy Ste 500
Houston, TX 77036
PH 877-544-4857 FAX 888-456-2085
This is formal complaint against APG&E, there rep Eric Flores
came to me and said he is from Hudson energy and verbly
explain me that the energy rate would be .051pkw week days
and weekend . 029pkw its really a good proposal for me, Eric
insis to sign me without going through all papers afterward I
realize about index adder fuctating from 2.9% to unlimted I got
scared and I called Flores and he again misguided me and sent
Donna L. Nelson
Chairman
Rick Perry
Governor
Kenneth W. Anderson, Jr.
Commissioner
Brandy D. Marty
Commissioner
Brian H. Lloyd
Executive Director
Public Utility Commission of Texas
8/5/2014
Ms Shazana Begum
Syed Enterprises Inc
2802 Garth Road
Baytown TX 77521
RE: Complaint # CP2014070302
Dear Ms Begum:
The Customer Protection Division (CPD) has received your complaint filed against AP Gas &
Electric LLC (APG&E). In your complaint you expressed concern regarding the invoicing of your
account. You stated an enrollment was completed, selecting APG&E as your Retail Electric Provider
(REP).
APG&E advised the selected rate was 5.20 per kilowatt hour (kWh) for weekday usage and
2.90 for weekend usage. You stated APG&E failed to disclose the index adder. Though you have
contacted APG&E and submitted a request to cancel service, APG&E has failed to provide
confirmation of your request.
With the information provided, CPD has contacted APG&E with
a request to research your complaint
and file their response to your concerns. Today, CPD
has reviewed the company's response and
determined the following.
APG&E's records indicate complaint CP2014040966 was previously filed regarding your enrollment.
CPD has provided a copy of our previous determination letter, for review.
APG&E's records indicate an enrollment was completed on 01/31/2014 through a broker,
Real Energy Solutions, selecting APG&E as your REP effective 10/2014. Based on the terms
of the enrollment, service was to be provided under APG&E's Block Plus Real-Time Index
plan. This plan included a fixed energy charge plus an indexed retail adder.
APG&E's records also indicate an agent from Real Energy Solutions met with you to review
the contract signed for your enrollment. APG&E has advised they are willing to convert the
account to a fixed rate, to match the rate offered by your current Retail Electric Provider
(REP). APG&E will assess an Early Termination Fee (ETF) if the enrollment is rescinded.
® Printed on recycled paper
Opporiunity
1701 N. Congress Avenue PO Box 13326 Austin, TX 78711 512/936-7000 Fax: 512/936-7003 web site: www.puc
state.txpuser
Shazana Begum
Tuesday, August 05, 2014
Page 2
CPD has completed our investigation regarding your complaint. We have reviewed the
enrollment contract for service with APG&E and have determined in accordance with
Substantive Rule §25.474 Selection of Retail Electric Provider (e) (4) (D), APG&E disclosed
the pricing of your selected rate plan. The contract disclosed an indexed retail adder would
be applied to your account. A separate disclosure was also signed, acknowledging the
selected price was not a fixed rate plan.
As a courtesy, APG&E has agreed to allow service to be switched to a fixed rate effective
with the activation of your account. Substantive Rule §25..480 Bill Payment and Adjustments
authorizes APG&E to assess an ETF if the switch to APG&E is canceled or service is
canceled prior to the contract expiration date.
Based on our investigation, CPD has determined that the actions of APG&E are consistent
with Substantive Rule §25.474 Selection of Retail Electric Provider (e) (4) (D).
APG&E's records indicate they contacted you on 07/01/2014, to confirm your request to cancel
service. APG&E also noted you declined to switch to an alternate plan with APG&E. Per your
request, APG&E has canceled the enrollment. APG&E advised a $27,064.60 ETF will be assessed to
your account.
CPD has completed our investigation regarding your complaint.
We have determined APG&E has
canceled your enrollment, per your request. As the cancellation was completed beyond the rescission
period of three federal business days established by Substantive Rule §25.474 Selection of Retail
Electric Provider (j), APG&E will assess a $27,064.60 ETF in accordance with Substantive Rule
§25.480 Bill Payment and Adjustments.
Based on our investigation, CPD has determined that the actions of APG&E are consistent with
Substantive Rule §25.480 Bill Payment and Adjustments.
Thank you for the opportunity to address your concerns. If we can assist you with future utility
concerns, please contact us toll free through our Customer Assistance Call Center at 1-888-782-8477.
Sincerely,
Customer Protection Division
Public Utility Commission of Texas
cc: APG&E