(06) perform tourist services facilitation 05.04 - carry out

DUTI - TUGASAN PROGRAM KEMAHIRAN / DUTI-TASK OF SKILLS PROGRAM
Kod Program Kemahiran
:
HT-023-3
Skills Program Code
Tahap
:
3
Level
Nama Program Kemahiran
:
TOURIST GUIDE
Skills Program Name
(01) PERFORM TOUR ARRANGEMENT CONFIRMATION
01.01 -
CARRY OUT TOUR ITINERARY CONFIRMATION
01.02 -
CARRY OUT 'MEET AND GREET DETAILS CONFIRMATION
01.03 -
CARRY OUT TOUR TRANSPORTATION CONFIRMATION
01.04 -
CARRY OUT FLIGHT DETAILS CONFIRMATION
01.05 -
CARRY OUT TOUR ARRANGEMENTS CONFIRMATION
01.06 -
CARRY ACCOMMODATION RESERVATION CONFIRMATION
01.07 -
CARRY OUT MEAL ARRANGEMENT CONFIRMATION
01.08 -
CARRY OUT ENTERTAINMENT RESERVATION CONFIRMATION
01.09 -
CARRY OUT TOUR PAYMENT VOUCHER CONFIRMATION
01.10 -
CARRY OUT TOUR LUUGGAGE HANDLING ARRANGEMENTS CONFIRMATION
01.11 -
CARRY OUT FINANCIAL ARRANGEMENTS CONFIRMATION
01.12 -
CARRY UOT TOUR ASSIGNMENT ORDER ACCEPTANCE CONFIRMATION
(02) PERFORM TOUR OPERATIONAL ACTIVITIES
02.01 -
PREPARE TOUR SAFETY AND SECURITY INSPECTION CHECKLIST
02.02 -
CARRY OUT TOUR VEHICLE CONDITION INSPECTION
02.03 -
CARRY TOUR SAFETY HAZARDS PEPORT
02.04 -
CARRY OUT FIRE FIGHTING EQUIPMENT INSPECTION
02.05 -
CARRY OUT AUDIO VISUAL AIDS INSPECTION
(03) PERFORM TOURIST TOUR INTINERARY ACTIVITIES
03.01 -
CARRY OUT PERSONAL HYGIENE AND GROOMING PRACTICES
03.02 -
CARRY OUT TOURIST 'MEET AND GREET'
03.03 -
CARRY OUT TOURIST LUGGAGE HANDLING
03.04 -
CARRY OUT TOURIST BOARDING
03.05 -
CONDUCT TOURIST WELCOMING ADDRESS
03.06 -
CARRY OUT TOURIST TOUR INTINERARY BRIEFING
03.07 -
CARRY OUT PROGRAMME TIME SCHEDULES CONFIRMATION
03.08 -
CARRY OUT TOURIST CHECK IN AND CHECK OUT
03.09 -
VERIFY TOURIST MEAL ARRANGEMENTS
03.10 -
CARRY OUT TOURIST TRANSFER IN AND TRANSFER OUT
(04) PERFORM TRAVEL TIPS INFORMATION BRIEFING
04.01 -
CONDUCT MALAYSIAN GEOGRAPHICAL INFORMATION BRIEFING
04.02 -
CONDUCT MONEY CHANGING INFORMATION BRIEFING
04.03 -
CONDUCT ACCOMMODATION INFORMATION BRIEFING
04.04 -
CONDUCT SHOPPING FACILITIES INFORMATION BRIEFING
04.05 -
CONDUCT SAFETY AND SECURITY MEASURES BRIEFING
04.06 -
CONDUCT GUIDE BOOKS/MAPS BRIEFING
04.07 -
CONDUCT SERVICE TAX INFORMATION BRIEFING
04.08 -
CONDUCT ENVIRONMENT PROTECTION ACT BRIEFING
(05) PERFORM MALAYSIAN TOURISM INFORMATION PRESENTATION
05.01 -
CARRY OUT MALAYSIAN SOCIO CULTURAL INFORMATION PRESENTATION
05.02 -
CARRY OUT MALAYSIAN PLACES OF INTEREST INFORMATION PRESENTATION
05.03 -
CARRY OUT MALAYSIAN GOVERNMENT SYSTEM INFORMATION PRESENTATION
05.04 -
CARRY OUT TRANSPORTATION SYSTEMS AND COMMUNICATIONS INFORMATION
PRESENTATION
05.05 -
CARRY OUT MALAYSIAN AGRO BASED PRODUCTS INFORMATION PRESEMTATION
05.06 -
CARRY OUT MALAYSIAN INDUSTRIES INFORMANTION PRESENTATION
05.07 -
CARRY OUT MALAYSIAN FLORA AND FAUNA INFORMATION PRESENTATION
05.08 -
CARRY OUT MALAYSIAN CURRENT ISSUES INFORMATION PRESENTATION
(06) PERFORM TOURIST SERVICES FACILITATION
06.01 -
ORGANIZE RECREATIONAL ACTIVITIES
06.02 -
SELECT SCAFFOLDING PODGER/ SPANNER
06.03 -
CARRY OUT TOURIST NEEDS AND COMPLAINT HANDLING
06.04 -
CARRY OUT TOURIST MEDICAL NEEDS ARRANGEMENT
06.05 -
HANDLE EMERGENCY SITUATION
06.06 -
CARRY OUT INTERPRETIVE FUNCTION
06.07 -
CARRY OUT HANDICAP TOURIST HANDLING
(07) PERFORM TOURISM PRODUCTS PROMOTION
07.01 -
CARRY OUT CURRENT EVENTS PROMOTION
07.02 -
CARRY OUT MALAYSIAN TOURISM DEVELOPMENT PRODUCTS PROMOTION
07.03 -
CARRY OUT MALAYSIAN COTTAGE INDUSTRIES VISITATION PROMOTION
07.04 -
CARRY OUT NEW TOURISM PRODUCT PROMOTION
(08) ESTABLISH CONTINGENCY PLAN
08.01 -
PREPARE IRREGULARITIES REPORT
08.02 -
CARRY OUT TOURIST ALTERNATIVE TIME SCHEDULE ARRANGEMENT
08.03 -
CARRY OUT TOURIST ALTERNATIVE MEAL ARRANGEMENTS
08.04 -
CARRY OUT TOURIST ALTERNATIVE ACCOMMODATION ARRANGEMENTS
08.05 -
CARRY OUT TOURIST ALTERNATIVE TOUR ITINERARY ARRANGEMENT
08.06 -
CARRY OUT TOURIST ALTERNATIVE TRANSPORT ARRANGEMENT
(09) PERFORM JOB ENRICHMENT ACTIVITIES
09.01 -
PREPARE POST TOUR REPORT
09.02 -
CARRY OUT NEW TOURISM PRODUCT REVIEW
09.03 -
PREPARE TOURIST FEEDBACK REPORT
09.04 -
RECOMMEND NEW TOUR PACKAGES INTINERARIES

Download Report