CLIENTS CHARTER ACHIEVEMENT 2014

CLIENTS CHARTER ACHIEVEMENT 2014
Bil
1.
Client's Charter
To produced two
innovations per year
for the benefit of the
rubber industry
Achievement
Unit
1.
SPP PI
2.
3.
4.
5.
6.
7.
8.
9.
2.
To recommend a
technology to be
commercialised every
year
JKHILG
M
2013
A Rubber Compound For
Electrostatic Dissipative Rubber
Products And Method For
Producing The Rubber Compound
A Composition Of A Sound
Insulator
Silica-Filed ENR Masterbatch And
Cross Linkable Elastomeric
Composition
Laminate Composition With
Enhanced Penetration Resistance
SOFIL
RRIMLCV
RRIMPMAC
i-KLON
RITES
1. antistatic footwear
2. nursery
3. fertiliser
4. arts
5. planting
6. MST
7. RRIM RAPID DRC
8. SOFIL
9. RRIMLCV
10. RRIMPMAC
11.i-KLON
12. RITES
Q1 2014
1. A Sample Testing
Apparatus with A
Cooling Device
None
Q2 2014
Q3 2014
None
None
None
None
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
3.
Organise 15 courses
for the training of
extension officers
from implementing
agencies
Industry Advisory
Programme to at least
4 rubber
manufacturing
companies in a year
4.
5.
Organise a rubber
conference at least
one each year
Unit
AHM
Achievement
2013
57 courses conducted during the year
2013
Q1 2014
9 courses conducted until
31 Mac 2014
17 Companies
Program will start in Q2 9 companies participate
2014
in the program
NREC 2013 was organised in October
2013
NREC 2014 has been
proposed
IRPEC
UKPG
Q2 2014
15 courses conducted in
Q2/2014
NREC 2014 has been
organised as scheduled
on 15th April 2014 at
Corus Hotel, Jalan
Ampang, Kuala Lumpur.
Eight papers has been
presented & 170
participants attended
the conference
Q3 2014
15 courses conducted in
Q3/2014
Program (Session 2) is
expected to be done in
Q4 2014
MRB and IRRDB have
jointly organised a
workshop titled
“Towards Novel NR
Price Mechanism” on 8
&9 Sep 2014 at Istana
Hotel, KL. Ten papers
were presented with 80
participants attended
the workshop
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
6.
7.
Client's Charter
To respond to
complaints and
inquiries received
from customers
through the MRB
website
 Acknowledgement
of receipt within
one (1) day
 Feedback response
within three (3)
working days
 Completed in 15
days
The tested samples
completed within the
prescribed
I.
II.
III.
UPPC: 21 days
UPB: 21 days
UUPT: 21 days
Unit
UKK
Achievement
2013
Q1 2014
The total number of complaints and A total of 4 complaints and
inquiries: 115
114 inquiries were
answered for the period
Jan - Mac 2014
Q2 2014
A total of 4 complaints
and 103 inquiries were
answered for the period
April - Jun 2014
Q3 2014
A total of 2 complaints
and 95 inquiries were
answered for the period
July - Sept 2014
i. UPPC: 17,142 analysis (99%)
i. UPPC: Total samples
received - 240. Total
analyses -2,336 (100%
delivered)
i. UPPC: Total samples
received - 277.
Total analyses - 2,794
(100% delivered)
i. UPPC: Total samples
received - 700.
Total analysis – 6,022
(100% delivered)
ii. UPB: Total Sample
received: 9,079
Total analysis: 28,438.
(From this amount up to
83% of the test reports
produced were delivered
to customers within 21
working days.)
ii. UPB: Total Sample
received: 6,770.
Total analysis: 21,081.
From this amount up to
91% of the test reports
produced were
delivered to customers
within 21 working days.
BTK
ii. In 2013 a total of 29, 798 samples
were received by Unit Pencirian
Bahan (UPB) which required for a
total of 96, 343 analyses to be
performed. From this amount only up
to 85% of the test reports produced
from the samples received were able
to be delivered to customers within
21 working days.
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
Unit
Achievement
2013
Q1 2014
Q2 2014
iii. UUPT – 128,693 QA sample
received and tested
8.
Renewal of licenses to
be not later than 7
days
UDDP
iii. A total of 7,643 samples
were received by UUPT
which involved the testing
of 18,962 test pieces
performed.
All approved applications for new Licenses renewal as below Malaysian Rubber Board
licenses issued within 7 working days :
(Licensing) Regulations
after all conditions of the license are
1997 revoked and
met. Licenses renewal as below:
Ai&Aii-1049, Ai-1, Aii-99, replaced by Malaysian
Ai – 4, Aii – 513, B – 160, C – 450, D - B-24, C-96, D-41
Rubber Board (Licensing
295
And Permit) 2014
implement on 30 April
2014. The total of
licences produce from
the date of the new
regulation implement as
follows
1) Dealer: 2,200
2) Trader :
164
3) Processor : 57
4) Estate :
61
5) Group selling: 0
6) Rubber Super Dealer:
0
7) Manufacturer: 22
8) Export Rubber Glove:
3
9) Rubber Nursery: 116
Q3 2014
Licenses issued as
follows :
1) Dealer: 1,042
2) Trader: 150
3) Processor: 123
4) Estate: 99
5) Group Selling: 3
6) Rubber Super Dealer:
1
7) Rubber
Manufacturer: 155
8) Rubber Glove
Exporter: 61
9) Rubber Nursery: 58
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
Unit
9.
To approve MRE
membership
application within 10
working days
Website update
Achievement of
quarterly customer
charter News / activity
/ event within five (5)
working days
MRE
10.
11.
To organise two
technical missions
annually
12.
Farmgate price will be
displayed on the
website MRB before 2
pm every working day
Daily MRB FOB rubber
price published at
12.00 noon (official
price) and at 5.00 pm
(closing price)
13.
14.
Rubber industry
statistics updated on
the website MRB
twice a year
Achievement
2013
18 MRE Membership was approved
within 10 working days
Q1 2014
17 MRE Membership
application were
approved within 10
working days
Q2 2014
9 MRE Membership
application were
approved within 10
working days
Q3 2014
1 MRE Membership
application was
approved within 10
working days
Successful
Successful
Successful
Successful
Two (2) Technical Mission MRB
Meetings were held on May 26 to
June 1 to Japan & South Korea and
Sept 22-26 to Vietnam & Cambodia
246/246 trading day
MRB Technical Mission to
Haikou and Qingdao,
China on 23-30 March
2014 was cancelled
59/59 trading days
MRB technical mission
will be held in
September and
November.
62/62 trading days
MRB Technical mission
will be held in
November.
246/246 trading day
59/59 trading days
62/62 trading days
61/61 trading days
Industry statistics until the end of
December 2013 was successful
displayed
Compiling data
Website to be updated
once June 2014 data
received.
Data up to June 2014
displayed in MRB
website on 15 October.
UTM/
UKK
MRE
61/61 trading days
BEPG
MRE
UKPG
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
Unit
15.
Annual Report will be
published in the third
quarter of next year
UPP
16.
17.
Malaysian Rubber
Board's Digest is
published every
month through MRB
website
Rubber Journal and
the Malaysian Rubber
Research and Review
is published quarterly
Achievement
2013
1 issue - Successful
Q1 2014
In process
 Design work
10 issues -Successful
Jan-Feb 2014
UPP
UPP
MRB Rubber
Technology
Development (MRTD)
and Science &
Technology Bulletin
are published twice a
year
 MRB Digest for April
2014 - published
 MRB Digest for May
2014 – in-print
JRR Vol 17(3) is at
printing process
JRR: 1
MRR: 3 issues. 4th issue is published
the following year
 Published JRR
Vol.17(2)
MRR: -
 Editing JRR Vol.17(3)
2 issues each
UPP
Successful
Q3 2014
Published in 25
September 2014
MRB Digest for June,
July and August 2014
was published as
scheduled.
September issue 2014
published on 17
October 2014
JRR: 4 issues
 Editing MRR
Vol.17/(1) 2014
Successful
18.
Q2 2014
 Editing contents
In Progress


MRTD – in-print
Buletin Sains &
Teknologi in-print
MRTD 14(2) is at editing
process
Buletin Sains &
Teknologi LGM Bil
1/2014 was published
on 1 August 2014
Buletin Sains &
Teknologi LGM Bil
2/2014 is at editing
process
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
19.
Bill payments to
vendors of services or
products completed
within 14 working
days from the receipt
of documents
(invoices) complete
20.
Payment of travel and
overtime claims will
be paid with salary if
documents received
before the 10th of
each month
21.
Payment of advance
will be within 3
working days from the
date the application is
approved
Unit
UKA
UKA
UKA
Achievement
2013
Q1 2014
98.25% (8,472 out of 8,613 invoices) 100% (1,300 of 1,300
paid within 14 days
invoices) paid within 14
days.
Processed a total of 4,085 (RM1,
666,062.16) Overtime Allowance
application and 9,159 (RM4,
007,909.04) Allowance application Achievement 100%
Total of 635 (RM313,356) Local
Travelling Advance claims were
processed – 100%
Q2 2014
100% (2,217 of
2,217 invoices) paid
within 14 days.
Q3 2014
100% (1,409 of 1,409
invoices) paid within 14
days – until 15
September 2014
Overtime Claims
Overtime Claims
Overtime Claims
100% achieved (951 claims
were processed
amounting
RM384,144,.31)
100% achieved (1,070
claims were processed
amounting
RM423,697.80)
100% achieved (1,083
claims were processed
amounting
RM432,497.73)
Travel claims
Travel Claims
Travel Claims
Achieved 98% (2,075
claims were processed
amounting
RM1,000,443.09 out of
2,119 claims received)
Achieved 98.6% (2,281
claims were processed
amounting
RM1,104,147.22 out of
2,314 claims received)
Achieved 98.1% (2,266
claims were processed
amounting
RM1,020,757.73 out of
2,310 claims received)
100% (133 advance claims
were processed
amounting RM65,520.00)
100% (151 advance
claims were processed
amounting
RM77,556.50)
100% (125 advance
claims were processed
amounting
RM59,039.00)
CLIENTS CHARTER ACHIEVEMENT 2014
Bil
Client's Charter
22.
To accomplish at least
90% of the planned
training courses each
year based on the
Operational Plan
Training / Training
Calendar for the year
23.
Ensuring that all staff
receive training at
least 7 days in a year
Unit
UPSM
UPSM
Achievement
2013
As of December 2013, a total of 39
scheduled courses were organised
internally as scheduled in Year 2013
Training Operational Plan which
indicate 53% ahead of target.
Q1 2014
As of March 2014, no
internal courses were
organised.
Q2 2014
As of Jun 2014, a total
of 8 internal courses
were organised as
scheduled in Year 2014
Training Operational
Plan
Q3 2014
As of Sept 2014, a total
of 11 internal courses
were organised as
scheduled in Year 2014
Training Operational
Plan
As of December 2013, the number of
MRB staffs who attended courses are
as follows:
As of March 2014, the
number of MRB staffs who
attended courses are as
follows:
> 7 days: 15 people
<7 days: 1,068 people
≠ 0 days: 205 people
Total: 1,288 people
A total of 84% have been
sent out to attending
seminars and training,
while 16% did not attend
any of the courses on a
variety of reasons related
to health, official
assignments, etc.
As of June 2014, the
number of MRB staffs
who attended courses
are as follows:
> 7 days: 106 people
<7 days: 804 people
≠ 0 days: 378 people
Total: 1,288 people
As of Sept 2014, the
number of MRB staffs
who attended courses
are as follows:
> 7 days: 693 people
<7 days: 1,966 people
≠ 0 days: 2,463
Total: 5,122 people
A total of 52% have been sent out to
attending seminars and training,
while 48% did not attend any of the
courses on a variety of reasons
related to health, official
assignments, etc.
A total of 78% have
been sent out to
attending seminars and
training, while 22% did
not attend any of the
courses on a variety of
reasons related to
health, official
assignments, etc.
> 7 days: 316 people
<7 days: 735 people
≠ 0 days: 226 people
Total: 1,277 people
A total of 82% have
been sent out to
attending seminars and
training, while 18% did
not attend any of the
courses on a variety of
reasons related to
health, official
assignments, etc.

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