Manpower Associate Handbook LOC -50 (Rev. 01/2014) 1 Welcome In 82 countries and territories around the world, Manpower helps both companies and individuals navigate the ever-changing world of work. No other company has more experience or expertise. Over 60 years of experience providing recruitment, training, assessment and selection, outsourcing and consulting services means we can help you make sense of the forces shaping tomorrow’s workplace. Our Commitment/Our Brand. When you become an associate of Manpower, you not only join a team that is committed to excellence but you also become a member of a company that: Rewards excellence and innovation Recognizes individual contributions Provides competitive pay and benefits Encourages professional growth and development that is consistent with your interests and abilities Supports open communication We think like you. We know that being successful at work is important – not only for the positive feelings it creates, but also for the better life it brings. We believe that satisfying work is an essential part of an individual’s development, self-esteem and personal fulfillment. In 2011, Fortune magazine named Manpower the most admired company in the staffing industry for the fourth year in a row. Companies are measured in each of the eight key attributes of reputation: innovation, employee talent, use of corporate assets, social responsibility, quality of management, financial soundness, long-term investment, and quality of products/services. Fortune 500 Manpower holds the 129th position on Fortune magazine’s prestigious “Fortune 500” listing. Best of Des Moines Our promises to you. America’s Most Admired Companies We’ll base the work we offer you on your demonstrated skills, knowledge and abilities. Through our creative spirit, energy and commitment to service, we’ll strive to help our associates and clients achieve their goals. We’ll treat you with respect and dignity – and we ask that you do the same for us and for the clients to whom you’re assigned. Manpower has been voted “Best of Des Moines” Temporary Help Service by the readers of the Des Moines Business Record for 12 of the last 16 years. Our Values. People. We care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, enabling them to achieve their aims in work and in life. We help people develop their careers through planning work, coaching and training. We recognize everyone’s contribution to our success – our staff, our clients and our associates. We encourage and reward achievement. Knowledge. We share our knowledge, our expertise and our resources so that everyone understands what is important now and what is happening next in the world of work – and knows how best to respond. We actively listen and act upon this information to improve our relationships, solutions and services. Based on our understanding of the world of work, we actively pursue the development and adoption of the best practices worldwide. Innovation. We lead in the world of work. We dare to innovate, to pioneer and to evolve. We never accept the status quo. We constantly challenge the norm to find new and better ways to doing things. We thrive on our entrepreneurial spirit and speed of Manpower Associate Handbook LOC -50 (Rev. 01/2014) 2 response; taking risks, knowing that we will not always succeed, but never exposing our associates or clients to risk. Variety and Flexibility. With Manpower, you have the freedom to work in the way that fits your lifestyle. Our strong commitment to providing a great work environment is deeply embedded into our culture. As a result, we have received several global awards and achievements such as being named to the Ethisphere Institutes’ World’s Most Ethical Companies for the past four years and PINK magazine’s 2008 Top Companies for Women list. Manpower is Your Employer. Whether you’re on a short or long-term assignment with our client, you are still a Manpower employee. Call your Staffing Specialist to tell us if: You’re going to be late or unable to report for work. Not arriving for work without first telephoning us could be cause for termination. The work you’re asked to do is substantially different from the work described to you by your Staffing Specialist. The work environment appears unsafe. You are sick or injured on the job, or feel you can’t complete a job. You are unavailable for a period of time. Let us know in advance if you’re planning a vacation or time off for any reason. You have changed your address, telephone number, email address or banking relationship that would impact direct deposit. You have learned new skills that may qualify you for more assignments or higher pay. Your assignment ends. You must call us immediately to let us know of your availability for your next assignment. You feel Manpower’s Anti-Harassment/Anti-Discrimination Policy is being violated. If Injured on the Job. Of course, we hope that you’re never injured on the job. However, if you are injured, we want you to receive the best, most appropriate care without delay. If you receive a life threatening injury on the job, 911 should be called. For all other injuries, notify your supervisor immediately and call your Staffing Specialist as soon as possible the same day. Our Clients With four locations in Central Iowa, we can assist in landing your next job, wherever it may be. You’ll gain experience with some of the world’s premier organizations and work in a way that fits your lifestyle. But, we need your help… Attendance Expectations. Dependability is your highest priority as a Manpower associate. We realize that occasionally you may be unable to get to work in a timely manner or not at all. Missing more than three workdays in a six-month period may be considered excessive and will be grounds for disciplinary action. VERY IMPORTANT!!! Call your Staffing Specialist prior to the start of your workday if you are going to be late, leave early, or are unable to report to work before your scheduled time. Not arriving for work without first telephoning Manpower could be cause for termination. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 3 If your call is received during non-business hours, please leave a detailed message including the name of the client you are assigned to and your phone number. If you are scheduled to work third shift, weekends or to start your assignment at a time when our office is closed, contact your client supervisor and Manpower’s answering system. Seeking Regular Employment with Clients During Assignments. As a courtesy to our clients, we request that our associates do not discuss any employment possibilities with clients while they are actively assigned to that client. This inquiry can put our client into an awkward situation. If you are interested in seeking employment with our client, please consult with your Staffing Specialist. Failure to abide by this process may result in disciplinary action. The Manpower Experience As a Manpower associate, you’ll have a chance to work with a wide variety of organizations, each offering an opportunity to sharpen your skills or learn new ones. You may prefer the flexibility that different assignments provide, as well as the ability to explore different work environments. Or, you may be looking for a direct-hire opportunity. Regardless, Manpower offers a single source solution to finding rewarding employment. Assignments. To help us assign work specifically matched to your skills and aptitude, we created our Predictable Performance System. We use our understanding of your skills, abilities and work preferences and match them to the specific needs of our clients. When we receive an assignment that matches your background a Manpower Staffing Specialist will contact you. When you accept an assignment with Manpower, we’ll provide you with: The company’s name and location, along with directions to the worksite Start date, time and projected length of assignment Work hours, lunch and break times Supervisor’s contact information and check-in procedures Description of what you’ll do on the job Dress code, including any required safety equipment This is your main source of information about your assignment, so feel free to ask as many questions as you wish. We won’t pressure you to accept an assignment—the decision is always up to you. When you accept an assignment, remember that we’re counting on you to do your best. Assignment Availability Policy. To maintain employment status with Manpower, you must keep us informed as to your availability. When you complete an assignment, notify Manpower by phone immediately. You are then required to call us weekly to inform us of your availability status. If we do not hear from you immediately after an assignment completion, and once a week every week thereafter until an assignment is started, we will consider you unavailable for work and to have voluntarily resigned from employment. Further assignments may not be offered. Satisfaction & Recognition Circle of Excellence Manpower Associate Handbook LOC -50 (Rev. 01/2014) 4 It’s important to experience a sense of satisfaction and pride, as well as to receive recognition for a job well done. At Manpower, we recognize our associates with the Circle of Excellence award. The award is based on a variety of criteria and is given to our associates on a monthly or quarterly basis. Job Satisfaction Your feedback after an assignment is also very important to us. From time to time, you may be asked to complete a Job Satisfaction Review that asks you to rate your current and/or past assignments, job duties and Manpower’s service delivery. Your candid response helps us make sure we’re doing everything we can to meet your employment needs. Remember, should you have comments or concerns you would like addressed immediately, please contact the management at your local Manpower office. Getting Paid It is your responsibility to report your time to ensure that you’re paid correctly and on time. Failure to do so will delay your pay. Making sure you are paid correctly and on time is one of our most important commitments to you, but we need your help. Please remember, Manpower is your employer. Any questions about your pay must be directed to your local Staffing Specialist. ** Manpower is under strict processing deadlines and we must receive your completed time report by midnight on Sunday following your workweek. Late time reports will be processed the following week.** Time Reporting It’s your responsibility to report your time by: - Accurately tracking the time you arrive and leave work, and how long you take for lunch. - Reporting your time weekly (Manpower’s standard workweek is Monday through Sunday). - Submitting your time for approval by the client by Midnight on Sunday. It’s your responsibility to report your time by: Accurately tracking the time you arrive and leave work, and how long you take for lunch. Reporting your time every week by Midnight on the Sunday of Completing your report accurately in a timely the week you work. Manpower’s standard workweek is Monday manner. Reports submitted through Sunday and Manpower’s payday is Friday following the late or inaccurately will week you worked. cause a delay in your pay of Submitting your time for approval by one of the methods included at least one week. in this handbook. Completing your report accurately in a timely manner. Reports submitted late or inaccurately will cause a delay in your pay. Time Reporting Options. Depending on the client and area where you work, you’ll be asked to report your time using one of the following methods: 1. Paper Time Slips 2. Client’s Swipe or Punch Clock 3. Electronically or Internet-Based Tool E-Connect. E-Connect allows you to enter your time online to ensure accuracy and speed the payroll process. Always enter your time immediately following the last day of your workweek, and no later than Sunday at midnight. For more information on E-Connect time keeping, contact your Staffing Specialist. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 5 http://iaeconnect.mnpwr.com Manpower is your legal employer during any assignment, and all payments due to you will come directly from Manpower. You’ll be paid an hourly wage determined both by your skills and our client’s work requirements. Your hourly wage may vary from job to job. Your Staffing Specialist will tell you how much the job will pay before you accept the assignment. Required Deductions. As your employer, federal, state and local income tax and your contributions to Social Security are required to be withheld from your paycheck by law. An automatic deduction will also be made for health benefits if you elect coverage. Associates are not charged any fees for Manpower securing employment for Manpower associates. Your Pay: Direct Deposit Our mandatory method of paying your wages is Direct Deposit or a pay card of your choice. This process is for YOUR benefit and ensures you receive your pay on time. It will take approximately 2-3 weeks once payroll processes your banking information. In the meantime, you will receive a paper paycheck. Increasingly, there have been mail delays, lost paychecks and associates failing to update their address with us & the U.S. Post Office. In addition, if you are not registered at your local Post office, your paycheck will not be consistently delivered. If you are staying with friends or relatives, and do not register at the Post office, eventually you will have a delayed or lost paycheck. Replacing a lost paycheck is a lengthy process for various reasons, but to give you an idea, the standard timeline is outlined below: Week Ending Date Sunday 8/2/11 Mail Date * Expected Considered from Eau by Receipt Late – Claire, WI Date Notify Us Wednesday Tuesday Friday 8/5/11 8/11/11 8/14/11 Stop Payment Issued Monday 8/17/11 Reissue Check * Expected by Receipt Date Wednesday Tuesday 8/19/11 8/25/11 * In some geographic areas or on a sporadic basis, delivery of paper checks have taken longer and this date is likely the “worst case”. We have no way of knowing why these delays occur. Generally, you should receive your paper check by Saturday. For Direct Deposit and Pay Cards: Week Ending Date Sunday 8/2/11 Processing Date From Eau Claire, WI Wednesday 8/5/11 Expected Receipt Date Friday 8/7/11 Direct Deposit Convenience. Manpower selected direct deposit as its preferred method of payment for all associates to eliminate problems associated with mail delays, lost, and stolen checks. Direct Deposit, Manpower’s standard method of payment, offers you convenient, reliable, and safe and easy access to your paycheck. This checkless payroll system automatically deposits your earnings into your savings, checking, or bank card account at the financial institution of your choice. Manpower provides you with Direct Deposit at no charge. To enroll, complete the Direct Deposit Authorization Form, which is available from your Staffing Specialist. Completing and signing this form gives Manpower the authority to deposit (or debit when necessary) your pay to your account. Staple a voided check to the form for verification of all financial institution information. Return both the form and voided check to your Staffing Specialist. All information is considered Manpower Associate Handbook LOC -50 (Rev. 01/2014) 6 confidential and is used by our payroll department only. To ensure prompt deposits and statements, you should contact Manpower immediately if you have a change of address or financial institution. Change of Address. If you change your address, notify Manpower in writing and the Post office at least two weeks in advance. If an earnings statement or paycheck is mailed and intercepted by a change of address, it may take an extra five to seven days to get to your new address. Registering at the U.S. Post Office. If you are not registered at the post office at the address you want your mail delivered, it is likely you will experience a delay in receipt of your mail. This will apply even if you establish an understanding with the postal carrier. Replacement Check Process. If your check does not arrive by Wednesday the week following the issue date, please contact your Staffing Specialist. Replacement checks will only be re-issued after seven days from the mail date, and the replacement check fee is $30.00. W-2 Forms. At the end of each calendar year, by January 31st via U.S. mail, we will send you a statement of your earnings that shows the amount of federal, state and local income taxes and Social Security taxes. You are strongly encouraged to notify Manpower of any address changes you may have throughout the year. A fee of $15 will be charged for a replacement W-2 form. Holiday Payroll Schedule. If a holiday falls on a weekday, the payroll schedule will be adjusted as follows: If the holiday falls on: Monday Tuesday Wednesday Thursday Friday Your time slip is due: Tuesday at 8am Monday at 8am Monday at 8am Monday at 8am Monday at 8am Check Date Saturday Saturday Friday Friday Friday ·Note: under the direct deposit program, your financial institution may voluntarily choose to make the deposit into your account the following business day after the holiday. *The Holiday Payroll Schedule is subject to change. Please watch for updates from your local Manpower office. Benefits To keep the best people, Manpower offers a comprehensive benefits program. Career Resources If you need career advice and job search tips and tools, you will find a host of practical information on perfecting resumes, acing interviews, advancing your career and more. Manpower hosts a number of virtual events designed to assist individuals with their job search and career development, and to provide networking and learning opportunities. Log onto www.us.manpower.com/jobseekers for more information. When you work with Manpower, you have an inside connection to the job you want. Start by searching for opportunities that suit your work style – and your lifestyle. Then, create Manpower Associate Handbook LOC -50 (Rev. 01/2014) 7 a job agent to be notified as new jobs become available that match your skills and preferences. Log onto www.manpowerjobs.com for more information. Paid Holidays. Manpower associates may be eligible to be paid for any of the following holidays at their current hourly rate: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. To qualify for each paid holiday, you must have worked 1800 actual work hours during the 12 months preceding the holiday. You must also work the week of the holiday, and the week prior to the holiday. Please do not enter any hours for holiday pay on your time slip or into eConnect. Manpower processes holiday pay for eligible associates separately, two weeks after the holiday. Health Insurance. All Manpower associates are eligible for health insurance after one full month of employment provided they meet hourly requirements. We offer coverage options that include associate only, associate-plus-one, or family coverage. This provides different price options and flexibility for our associates. Manpower has secured a plan that provides Minimal Essential Coverage and is qualified under the Affordable Care Act, which will eliminate a potential penalty on your income taxes. Further information is provided upon meeting eligibility requirements. Eligibility: Any Manpower associate who has not previously qualified for the plan and is working (being paid) a minimum of 130 hours per month is eligible. An Associate’s eligibility date will be 60 days after their date of hire, and the effective date of coverage will be the first of the month following their eligibility date. (Hired July 8th, eligible to enroll September 6th, coverage begins October 1st .) Upon meeting these requirements, you will be sent specific enrollment information which will include plan options and premium amounts. Please note the first month’s premiums will be due in full via a one-time payroll deduction prior to the first day of coverage. Subsequent month’s premiums will be deducted via payroll on a weekly basis. If for some reason you do not receive the information, please contact your Staffing Specialist. Hospital & Survivor Assistance. If you are injured in an accident that is not work-related and requires inpatient hospitalization, Manpower will pay you $100 per day for each day of such hospitalization, up to $2,500 in any one calendar year. If you should die as a result of an accident, which is not compensable under workers’ compensation, Manpower will pay $2,500 to your estate. To qualify, you must have worked a minimum of 300 hours for Manpower during the three-month period immediately preceding hospitalization or death, and you are not enrolled in a Manpower medical plan. Smart Saving Program. As a Manpower associate, this online discount marketplace program gives you access to discounts and quality products from nationally recognized retailers, such as Barnes and Noble, 1-800 Flowers, Target, Sears and more. Smart Savings is one of the largest and most successful online employee discount marketplaces in the United States. For more information, log onto Manpower’s Smart Saving Discount Marketplace at https://smartsavings.motivano.com. Username: manpower / Password: marketplace Unemployment Compensation Insurance Unemployment Compensation Insurance is a temporary financial benefit to employees who have lost their jobs to no fault of their own. The amount of benefit is based on past work and earnings. Each state has its own set of rules, which outline eligibility criteria and benefit amount, and Manpower complies with the state laws. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 8 Your responsibilities. Should your assignment end or you decide to voluntarily quit: It is Manpower’s policy that you must notify your Staffing Specialist immediately to be considered for redeployment. Failure to contact Manpower at the end of your assignment or within three days may result in a voluntary quit and/or the loss of unemployment benefits. Manpower responsibilities. Upon separation, Manpower will: Respond to claim forms and requests for information from each state. Workers’ Compensation Workers’ Compensation is defined by a set of rules determined by each state which outlines benefits to employees who have sustained a work related injury/illness. The law provides for payment of medical bills for treatment due to such injuries and illnesses and reasonable income benefits for employees who may lose time from work. Employees who are seriously injured on the job may be entitled to additional benefits. Funds for these benefits are provided by Manpower through its workers’ compensation claims administrator, as required by law. If you are injured on the job or suffer a work-related disability, certain procedures must be followed to ensure that you receive your benefits quickly. Manpower provides benefits, as required by law, to every employee injured during the course of their employment. However, if we determine that any employee has provided falsified information to Manpower, the physician, or to the claims administrator for the purpose of fraudulently obtaining workers’ compensation benefits, we will take the strongest possible action to prosecute that employee to the fullest extent of the law and such employee will no longer be eligible for employment with Manpower. Career Development: Enabling Success Through Training Manpower's Training & Development Center (TDC) provides more than 4,000 free training opportunities in many languages to help our associates enhance their skills and marketability, and move forward in their careers. – More than 5,000 hours of e-learning in end-user software applications, professional development skills, business skills, information technology, and telecommunications. – Assessments and certification testing preparation. – Mentoring programs promote networking in a particular field of expertise. – On-the-job performance support tool. – 24 hours a day, 7 days a week. www.manpowertdc.skillport.com ** All benefits are not applicable to “Wagemaster” personnel. Manpower, as employer, reserves the right to amend or withdraw this benefits program in whole, or part, at any time and at its sole discretion. Manpower will follow individual state laws governing vacation pay if applicable. Policies It’s essential that you thoroughly understand Manpower’s policies. Please review the ones presented here. You have indicated your understanding and acceptance of these policies by signing the Acknowledgment Receipt of Handbook form as provided to you. Equal Employment Opportunity. Manpower as an organization can be summarized by the values that guide our daily interactions and we strive to ensure that we represent these values. Manpower does not discriminate against any individual based on age, race, religious beliefs, national origin, gender, sexual orientation, genetic information, disability or veteran status, or any other status protected by law. Equal employment opportunity is the law; it is also an extension of our core values. We care Manpower Associate Handbook LOC -50 (Rev. 01/2014) 9 about people and the role of work in their lives and we recognize everyone's contribution to our success. Family & Medical Leave Act Policy. Manpower’s Family and Medical Leave Act (FMLA) Policy complies with the Federal FMLA and applicable state laws. Following is a summary of this policy. Please note that the policy may vary slightly from state to state depending on state or local law. To be eligible for FMLA benefits, you must have worked for Manpower: For at least 12 months (need not be consecutive) A minimum of 1,250 hours during the previous 12 months An eligible associate may be provided up to a total of 12 workweeks of unpaid leave during any 12-month period for one or more of the following reasons: The birth, adoption, or foster placement of a child The care of a spouse, child, or parent with a serious health condition The care of oneself because of a serious health condition Military family leave for a qualifying emergency arising out of an impending call or order to active duty. An eligible associate may also be provided up to a total of 26 workweeks of unpaid leave in a single 12-month period for Military Caregiver Leave to care for a covered service member with a serious illness or injury incurred while in the line of duty during active duty. If both spouses are employed by Manpower, they are jointly entitled to a combined total of 12 workweeks for birth, adoption or foster care placement of a child, or 26 workweeks of Military Caregiver Leave. Leave for childbirth, adoption or foster care must conclude within 12 months of birth or placement. Manpower will maintain medical insurance coverage for an associate on FMLA leave if the associate was enrolled in the medical insurance plan prior to taking the FMLA leave of absence. Upon being approved for FMLA, you will be advised of the procedure for paying any required premiums. In some instances, Manpower may recover premiums paid to maintain health coverage for an associate who fails to return to work from FMLA leave. Use of FMLA will not result in the loss of any employment benefit earned or that you may have been entitled to before the FMLA leave. On your return, you will be reinstated to the same or equivalent position as required by law. When seeking FMLA leave, you’re required to provide to a Staffing Specialist: Thirty-day advance notice of the need to take FMLA leave when the need is foreseeable Notice of an unforeseeable leave as soon as practical of learning of the need for leave – generally within the usual and customary notice and procedural requirements for reporting absences Medical certification supporting the need for leave due to a serious health condition affecting the associate or an immediate family member Periodic re-certification (if applicable and necessary) Manpower Associate Handbook LOC -50 (Rev. 01/2014) 10 Manpower will also inform you of your rights and responsibilities under FMLA once you provide notice of leave. This includes specific information about what is required from you and what might happen in certain circumstances. For more information, please contact your Staffing Specialist. Assignments Requiring the Use of a Personal Automobile. If you’ll be using a personal automobile for an assignment, Manpower requires that you have a valid driver’s license and maintain automobile liability insurance with at least minimum limits of coverage for the state in which your automobile is registered and operated. Your personal automobile liability insurance shall be considered primary as to any covered liability, which is incurred in connection with or arises from your assignment. Your insurance must remain in full force and effect with the necessary minimum limits for liability throughout the term of the assignment. Criminal Convictions—Self-Reporting Requirements. Associates must notify Manpower as soon as possible but no later than the person’s next working day when they have been convicted of any crime or have been or are being investigated by any governmental agency for any act or offense. Substance Abuse. Manpower’s Substance Abuse Policy prohibits the workplace distribution, sale, purchase, possession, or use of narcotics, drugs, alcohol, inappropriate use of prescription medication, or any illegal or controlled substance. Any associate whose manager/supervisor has a reasonable suspicion that the associate is in violation of this policy may be required to undergo a drug/alcohol test. Violation of Manpower’s policy will result in termination of employment. Types of Drug/Alcohol Tests you may be subject to include: Pre-Employment/Assignment Post-Accident Random Reasonable Suspicion If an associate tests positive, termination of employment will occur, and the associate may be eligible for rehire after proof of successful completion of a rehabilitation program and negative drug test result. Any adulterated specimen will be viewed as a positive result and will be treated as such. For pre-employment/assignment drug screens, if an associate declines to submit to screening, the company may refuse to employ or to assign the associate. For postassignment purposes, if an associate declines to submit to screening, the company may terminate the associate’s employment. In any reasonable suspicion circumstances, the associate shall not be allowed to operate their own vehicle. If the associate refuses to agree, and attempts to operate their vehicle, Manpower will take appropriate action, including contacting law enforcement officials. Legal use of drugs is permitted on the job only if the drug: Is prescribed by a physician for the associate taking the drug; Does not impair the associate’s ability to perform his/her job effectively and safely. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 11 Any associate who is taking a prescription medication while working should notify his/her manager if the medication may impair performance or safely. Assistance is Available. If you need professional help with a drug/alcohol problem, please contact your local medical facility for referral agencies. Violence Free Workplace. Manpower is strongly committed to providing a violence-free workplace and has adopted a zero tolerance policy. Violence, threats of violence, or intimidation of Manpower staff, associates, vendors, or clients will not be tolerated. Examples include, but are not limited to: Hitting or shoving an individual. Threatening harm to an individual or his/her family, friends, or associates. The intentional damage or destruction of, or threat of damage or destruction, to property. Harassing or threatening phone calls. Harassing surveillance or stalking. The suggestion or intimidation that violence is appropriate. Possession or use of firearms or weapons. Possession or use of firearms or weapons under any circumstances on Manpower or client property or elsewhere in connection with employment with Manpower will not be tolerated. Violations of this policy will lead to disciplinary action (up to and including termination) and/or legal actions as appropriate. If you experience an actual or perceived threat of physical violence including intimidation, harassment, or coercion, immediately report the incident to your manager/supervisor. In lifethreatening or emergency situations, call your local police department or “911”. Anti-Harassment / Anti-Discrimination. All Manpower associates are entitled to work in an environment that is free from harassment, hostility, and intimidation. Manpower strictly prohibits any offensive or unwelcome physical, written, or verbal conduct regarding any person’s gender, age, national origin, pregnancy, sexual orientation, age, religion, disability, or any other basis protected by law. Harassment is defined as discriminatory conduct such as intimidation or ridicule based on gender race, national origin, sexual orientation, pregnancy, age, religion, disability, or other basis protected by law that creates an intimidating, hostile or offensive work environment, or interferes with the individual’s work performance. Examples include, but are not limited to: unsolicited or unwarranted remarks, innuendos, jokes, verbal abuse, threats, and taunting. Sexual Harassment is defined as unwelcome conduct of a sexual nature where an associate feels compelled to comply with the harassment as part of continued employment, job betterment, or where the harassment interferes with an associate’s work creating an intimidating or hostile work environment. Examples include, but are not limited to: unsolicited or unwanted physical contact, leering or staring, sexually explicit or derogatory comments, unwelcome questions or conversations about sexual activities, and the display or circulation of sexually explicit or derogatory pictures or other materials. Manpower requests that you report all incidents of discrimination or harassment to us. Contact your manager*, Staffing Specialist, and/or: Manpower’s Human Resource Manager: 715-552-9121 *Note: If your manager is the person you want to report, contact the next level of management. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 12 Open Door Policy. Manpower endorses an open door policy where all associates should feel free to discuss concerns or other work-related issues with management. If unsatisfied or uncomfortable, you should contact Human Resources at 715-552-9121. Manpower’s response to a sexual harassment or discriminatory conduct complaint includes the following: Confidentiality. We will maintain confidentiality to the extent possible under the specific circumstances. Investigation and Discipline. Manpower will promptly and thoroughly investigate all discrimination and harassment complaints. If it is determined that inappropriate conduct has occurred, Manpower will provide an appropriate remedy, including, but not limited to, the discipline and/or termination of offending employee. Zero Tolerance of Retaliation. Retaliation will not be tolerated in any form towards anyone who in good faith makes a complaint or participates in an investigation. Anyone who is unsatisfied with actions taken or not taken as a result of a complaint can appeal to Manpower’s Human Resources at 715-552-9121. Solicitation/Distribution. Manpower recognizes the need to restrict and control solicitations, postings, and the distribution of literature on Manpower’s or our client’s premises during working time and in working areas. The purpose is to avoid disruption, loss of productivity, and/or an uncomfortable work environment. Associates should not solicit, post, or distribute literature on Manpower’s or our client’s premises for any reason or purpose during work time or in working areas. Use of Information Technology Resources. Because you may perform job tasks on laptops, network stations, mainframe and other Information Technology (IT) resources that belong to Manpower and our clients, you must comply with these rules. Do not: Use client’s IT equipment for non-job-related activities Use another person’s user I.D., attempt to use a user I.D. for unauthorized purposes, or give your user I.D. or password to an unauthorized person Add, change, delete, download, upload or copy software to or from any client equipment Copy, distribute or use software or other information without first obtaining permission from the copyright owner Modify the software configuration (e.g. add a screensaver) Connect, remove or insert technology components or equipment, including flash drive, CDs, modems, memory or processor chips or cards, unless specifically authorized Move equipment without explicit authorization from the client Produce, store, display or transmit material that is sexually explicit, suggestive, harassing or otherwise offensive Use equipment for any activity that is disparaging, defamatory, profane, maliciously offensive, libelous or slanderous or invades another’s privacy Use equipment for any activity which would harm Manpower, its client or their images Send email to random recipients, email with executable software attached or email anything that contains or has attached any private, confidential or proprietary information belonging to either Manpower or our client. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 13 Manpower and our clients reserve the right to access and monitor your use of their company property, including the use of company data networks, to determine compliance with their policies. Your failure to comply with these policies may lead to disciplinary action, including termination of employment. Confidentiality. All information to which you have access while on assignment by Manpower is considered proprietary to Manpower’s clients. You must agree to keep such information confidential and not disclose such information to anyone except those persons expressly authorized to have access thereto. You shall not use or permit the use by others of such information for any purpose(s) other than to perform the work or services as may be directed in conjunction with your assignment. Intellectual Property. Any and all discoveries, inventions (including but not limited to improvements or modifications) or literary or other works relating to the work you perform while on assignment or suggests by matters disclosed in conjunction with your assignment, whether or not patentable, copyrightable or otherwise subject to registration or protection which are made or conceived by you, solely or jointly with others, are works made for hire and shall be the property of Manpower or its designee. You must agree to provide Manpower or its designee with a complete written disclosure of each invention, discovery, literary or other work and further agree to sign necessary documents and give Manpower or its designee all other reasonable assistance necessary to perfect and maintain whatever rights Manpower or its designee deem appropriate, without charge to Manpower or its designee but without expense to yourself. At-Will Employment. Your employment with Manpower is “at-will.” That means your assignment and/or your employment can be terminated for any reason, with or without cause and with or without notice. At the termination of your employment, Manpower is not liable for wages or salary except those you earned prior to the date of termination. Assignment Availability Policy. This policy only applies after you have been on at least one assignment with Manpower. To maintain employment status with Manpower, you must keep us informed as to your availability. When you complete an assignment, immediately notify your Manpower Staffing Specialist by phone, and then every week until you are placed on a new assignment. If you fail to follow this policy then we will consider you unavailable for work and to have voluntarily resigned from employment. Unemployment Compensation. If you fail to comply with the Assignment Availability Policy, Unemployment Compensation may be denied. The Iowa Employment Security Law states that failure to call a temporary help agency within three days of the last assignment received may result in a denial of unemployment benefits. Personnel Record Changes & Employment Record. If at any time your address, name, phone number or other pertinent personal information changes, contact your Staffing Specialist. Your hire date is the first day of your first assignment with Manpower. If you have not worked for Manpower for one year and reactivate, we will change your date of hire to the first day of your first assignment after your reactivation. Standards of Conduct. Manpower has established reasonable standards of conduct for its associates. You are expected to use reasonable, mature judgment in determining how you should act. If our policy is less restrictive than our client’s or vice versa, always follow the more restrictive of the two. The following are some examples of unacceptable behavior that will result in disciplinary action, which may include termination of your employment. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 14 Improper and/or disruptive work attitude including horse play and practical jokes. Use of profanity or abusive language. Performing personal business while at work. Destruction or theft of client or another employee’s property. Rudeness to a client, supervisor or Manpower. Falsification of any information, written or verbal, to Manpower or our clients (including time reports). Unsatisfactory job performance. Failing to report to work without contacting Manpower. Failure to follow safety policies. Failure to immediately report a work-related injury. Unauthorized tardiness or absenteeism. Insubordination Other inappropriate conduct for the workplace. Disciplinary Action. Manpower will inform you of any concerns that arise in any phase of your employment. It is your responsibility to correct any areas of concern. Disciplinary Action will generally follow the below steps. However, your employment with Manpower is at will. 1. Verbal Discussion 2. Written Warning 3. Termination of Employment Manpower reserves the right to initiate corrective action in any manner it sees fit, including immediate termination of employment if the incident is serious enough. In that event, the above progressive measures are waived. Notice of Resignation. We request that you give appropriate notice if you quit an assignment. Generally, a 2 week notice is acceptable. And, for assignments of less than 2 weeks, a 3 day notice is appropriate. Manpower Privacy Notice for U.S. Residents. Manpower cares about the privacy of our applicants, associates and clients. This notice contains information about how we handle your personal information. We collect and process your personal information for the following purposes where necessary: To maintain our contractual or business relationship with you, For employment-related services where applicable, To tell you about the products and services we offer, To contact and correspond with you, For the management and defense of legal claims and actions, compliance with court orders and other legal obligations and regulatory requirements, and as otherwise permitted by law. Manpower may disclose your personal information for these purposes to other Manpower entities, affiliates, suppliers, subcontractors who perform services on our behalf, clients if you are seeking employment, an acquiring organization if Manpower is involved in the sale or transfer of some or all of its businesses, and where we are otherwise required to do so, such as by court order. Manpower collects, processes, and discloses sensitive personal information, such as Social Security Numbers, only if required to comply with legal obligations, if there is a compelling reason to do so, or with your consent. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 15 Safety Policy & Guidelines Your safety is important to us and we strive to maintain safe and healthy working conditions at all times. Manpower will not knowingly assign or allow any associate to work in an unsafe work environment. Manpower abides by all safety regulations and guidelines set forth in federal, state and local statutes. Manpower will not tolerate retaliation in any form toward anyone who in good faith reports safety concerns. We also integrate good safety practices and programs into our operational activities and procedures throughout the organization. To make the workplace safe for you and your fellow associates, it’s your responsibility to: Operate only those machines, tools or vehicles that Manpower has indicated are part of your assignment and for which you’ve received instruction or training. Notify Manpower of any requested changes in your job duties or if you’re asked to operate equipment or perform a task for which you have not been trained. If you receive a life threatening injury, 911 should be called. Understand the safe practices for your general work area and your position. Comply with all safe work practices and wear personal protective equipment for your assignment. Willfully committing an unsafe act will be considered misconduct and subject to disciplinary action up to and including termination. Wear clothes appropriate for the type of work you will perform. Immediately report all unsafe working conditions to your supervisor, as well as Manpower. Tell your supervisor that you must first contact Manpower if you’re asked to perform an unsafe task, to work on unsafe equipment, or to work on equipment for which you’ve not received proper training, such as a forklift. Then, contact Manpower immediately. If you’re working during a time when you’re unable to reach Manpower, inform the client that you cannot perform those tasks without approval from Manpower. Then, contact Manpower as soon as possible. What To Do When You Have Been Injured On the Job. To ensure proper treatment, it is very important that we know about all injuries immediately. Our policy requires immediate notification to ensure that you do not incur further harm (i.e. a minor cut that may later become infected). You must follow the steps outlined below in order to have your Workers’ Compensation claim processed promptly: Report the injury immediately to your client supervisor and Manpower. Depending on the type and nature of the injury that you sustain, Manpower may either: o Suggest first aid treatment at the job site; or o Refer a medical facility for treatment. Submit to a drug /alcohol test. If the physician indicates you cannot return to your regular job, notify Manpower immediately. Contact Manpower after each medical appointment to report on your healing progress. Complete all Manpower required paperwork and provide all documents from the medical provider immediately after each appointment. Provide a Doctor’s Release Form to Manpower prior to returning to work. Return to work as soon as given a full or partial release. Failure to return to work (as allowed by your physician) may be considered a voluntary quit and you will be subject to termination Manpower Associate Handbook LOC -50 (Rev. 01/2014) 16 *Failure to immediately report on-the-job injuries/accidents to your Client Supervisor and Manpower will result in disciplinary action to include possible suspension for 1-3 days without pay and may have a negative effect on your worker’s compensation claim. In some states you may be asked for information about your injury by the physician or medical facility. In other states, this information may be obtained from you at the job site or by having you fill out Manpower’s Associate Injury Report Form. Your cooperation is very important in gathering this vital information. Manpower’s responsibilities: Report the incident to our claims administrator promptly. Require our claims administrator to contact you to ensure that you are receiving proper treatment and benefits. Monitor your progress and keep in contact with you. Coordinate our Return to Work program as soon as the physician allows and an appropriate position based on your skills, qualifications, and experience can be located. PLEASE NOTE: WORKER’S COMPENSATION FRAUD IS A CRIME. MANPOWER’S POLICY IS TO PROSECUTE TO THE FULLEST EXTENT OF THE LAW. Returning To Work. Manpower will be actively involved with you, the physicians, and the insurance company while you remain injured. We will provide modified work as applicable and available to all associates who are given restricted work releases. The OSHA Hazzard Communication Standard. You have a right to know about the chemical hazards in the workplace. You should: 1) Read labels and Safety Data Sheets; 2) Follow the warnings/instructions for handling the chemical; 3) Wear the personal protective equipment required and, 4) Learn emergency procedures and ask questions about the chemicals you encounter. All chemicals must contain a label from the manufacturer outlining the health hazards and protective measures when working with the chemical. Remember – it is up to you to read the label and follow the instructions before you open or use the chemical. If you do not understand the information – ask your client supervisor. Using Safety Data Sheet (SDS). Safety Data Sheets (SDS) are your guide to the basic information about each chemical in your work area. It provides information you need to identify and work with or around hazardous substances. SDS are kept in your work area at the client location, and you must be trained in the safety procedures and equipment you will use when working with hazardous chemicals. You have a right to look at the SDS if you feel you need more information about the chemical. Please be alert, read the container labels and Safety Data Sheets and follow the instructions carefully for all chemicals within your work area. Control of Hazardous Energy Sources (Lockout/Tagout). As a Manpower associate, you may be assigned to work in a facility where machines or equipment may be required to be locked or tagged out from time-to-time. Energy sources that must be locked out are those that supply the power to enable machines or equipment to operate. These power sources include electricity, gas, steam, coiled springs, hydraulic or pneumatic and gravity. You must not participate in lockout/tagout procedures without prior authorization from Manpower and you must receive client/site specific lockout/tagout training. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 17 Working Together, We’ll Succeed. Good workers are the key to Manpower’s reputation for delivering quality service to our clients. We’re counting on you to help us maintain that reputation. This will help us continue to make work opportunities available for well over 100,000 associates each day. Just as importantly, doing your best reflects well on you, and that means you can count on Manpower to continue to offer you satisfying assignments. If you have any questions about any of this material, contact Manpower. Disclaimer Statement The contents of this handbook are presented as a matter of information only and are not intended to cover all policies, plans and procedures of Manpower. The plans, policies and procedures described are not conditions of employment. Manpower reserves the right to modify, add, revoke, suspend, terminate, or change any or all plans, policies, or procedures of the company, in whole or in part, at any time with or without notice. The language in this booklet is not intended to create, nor is it to be construed, a contract between Manpower and any one or all of its employees. Your employment with Manpower is employment-at-will. That is, your employment can be terminated at any time by you or Manpower. Unless otherwise stated in this handbook, the contents of this handbook are applicable to temporary employees of Manpower (also known as employees, wagemaster employees, associates and contractors) who are referred to throughout this handbook as employees. Manpower employees are individuals who are eligible for temporary or contract work assignments to support or supplement a client’s or Manpower’s workforce during time periods of, including but not limited to, employee absences, temporary skills shortages, seasonal workloads, and special long- and short-term assignments or projects. This handbook does not apply to any other classification of employee at Manpower including colleagues. The information contained in this Employee Handbook is confidential and proprietary to Manpower. The information is for internal use only and may not be distributed outside of Manpower. Any use of the third party contact information contained herein does not violate your obligation to keep the contents of the Employee Handbook confidential. Manpower reserves the right to modify, revoke, suspend, terminate or change any or all such plans, policies, benefits or procedures in whole or in part, at any time, without notice. The most recent or current employee handbook in use will prevail. This handbook does not constitute a guarantee of operating procedures or terms of employment. No company employee has authority to enter into any oral or other written promises of employment and that, absent written agreement with the President of D MARK GROUP, INC. d/b/a Manpower, no verbal or other statements will modify the at-will status of the employee. No part of this publication or the services it describes may be reproduced, transcribed, stored in a retrieval system, or transmitted into any language, in any form or by any means, whatsoever, without prior written permission of D MARK GROUP, INC. d/b/a Manpower. Manpower and Talent Development Center, etc. are copyrights of Manpower, Inc. D MARK GROUP, INC., disclaims proprietary interests in the marks and names of others. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 18 Prohibited Work List After reporting to work, should your assignment unexpectedly CHANGE to include ANY of the work listed below, it is essential that you inform your Staffing Specialist IMMEDIATELY for further instructions. Do not perform any of the following tasks without instructions from your Staffing Specialist. The following list is not all-inclusive. If work involves exposure to other obvious safety hazards, immediately contact your Manpower Staffing Specialist. General Activities: Work in excess of one story in height (inside or outside) on a roof or where the use of ladders or scaffolding is required. Any work activity which takes place three feet or more below ground level, such as excavating or trenching. Working in any facility that involves direct exposure to molten metals. Any driving where the total vehicle weight (including load) exceeds five tons (10,000 lbs.) or requires a Commercial Driver’s License (CDL). Work on a forklift or other powered industrial truck for which you have not received formal training. Working in auto wrecking, junk or salvage yards. Work requiring the use of supplied or self-contained breathing apparatus. Work where there is exposure to X-rays or radioactive isotopes of any kind. Work requiring direct contact or exposure to asbestos fibers. Work where there is direct exposure to hazardous chemicals. Specific Activities: Work inside any confined spaces such as pits, silos, vats, tanks, tunnels or sewers. Moving or demolition of buildings. Work at waste disposal sites that require handling of any hazardous materials. Work inside grain elevators or other facilities with high dust concentrations. Operating a chainsaw. Mounting tires on wheels. Work involving mixing or use of creosote. Work involving the manufacturing or handling of fireworks or explosives. Erection of steel structures or scaffolding. Work that requires the handling or use of pesticides, herbicides or poisons. Work that requires direct contact with acids. Work in quarries or sawmills. Working with live animals, including livestock and pets. Operation or set up of rides or equipment at carnivals or amusement parks. Collection of garbage or recycled materials. Snow removal. Construction clean up, debris removal or other similar work on a construction site. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 19 Manpower On-the-Job Accident Procedures What to do if an injury occurs: Report the injury to your immediate on-site supervisor and Staffing Specialist. If the injury is a life-threatening emergency: dial 911 or go to the nearest hospital. If you have a non-emergency injury, call your Staffing Specialist between 8 am and 5 pm for medical treatment instructions and to complete the First Report of Injury required by OSHA. Your Staffing Specialist will direct you to the appropriate occupational medical provider. For after hours non-emergency treatment, please contact your Staffing Specialist first thing the next morning. Manpower’s Policy requires post-accident drug & alcohol testing for all recordable, work-related injuries, and/or accidents resulting in damages of $1,000 or more. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 20 SUMMARY OF MANPOWER’S DRUG AND ALCOHOL TESTING PLANS Certain Manpower Inc., of Des Moines clients require Manpower applicants and associates to undergo drug screening as a pre-assignment condition and/or drug and alcohol testing as a post-assignment condition. Testing is pursuant to any applicable federal and/or state regulations, staffing agreements between the Client and Manpower, and/or Client policies. Not all clients require such screening and Manpower may offer assignments which do not require screening and/or testing. However, Manpower reserves the right to post-accident test in the event of an accident resulting in injury, if suffered by an associate, which a record or report could be required under chapter 88 of the Iowa Code, or results in damage to property or equipment in an amount reasonably estimated at the time of the accident to exceed $1,000. Screening is designed to detect drug use which might affect the individual’s ability to perform his or her duties; testing is designed to detect alcohol and/or drug use which might affect the individual’s ability to perform his or her duties. Associates assigned to these clients may be tested under all or some of the following circumstance: (1) pre-employment/pre-assignment (drug only); (2) reasonable cause/suspicion; (3) post-accident as defined by applicable federal regulations and/or Iowa law; (4) random; (5) return-toduty; and (6) follow-up testing. To ensure the integrity and accuracy of each test, testing conducted by Manpower will be pursuant to the federal and/or state procedures for drug and alcohol testing found at 49 C.F.R. Part 40. Drug testing is designed to detect the presence of marijuana, cocaine, amphetamines, phencyclidine, and opiates and the metabolites of these substances. Alcohol testing is designed to measure the presence of alcohol in the individual’s breath. Applicants or associates having valid physician’s orders and prescriptions for the use of controlled substances should be able to provide proof of the same to Manpower’s Medical Review Officer, upon request. Initial testing is conducted at no expense to the applicant or associate. An applicant or associate has the right to decline to submit to testing. Manpower reserves the right to refuse to employ, and/or to terminate the assignment of and the employment with Manpower of, any person who has not submitted to testing, or who declines to submit to testing. If an applicant, or associate, who agrees to submit to testing tests positive for the use of an illegal drug, he or she will not be eligible for employment with Manpower. The results of screening will be conclusive as to the use of controlled substances by the applicant or associate and Manpower may base its employment and assignment decision on the results of the screening without any further analysis or discussion with the applicant or associate. The associate is advised that state law may allow for denial or reduction of Worker’s Compensation benefits if the associate tests positive for illegal drugs or refuses a drug test after a workplace accident. The results of testing will be used solely by Manpower for the purpose of employment decisions regarding assignments to Client and will not be discussed or released to any third party other than to: a Client, upon the Client request; to a subsequent employer, upon receipt of the associate’s written request to do so; to the federal and/or state authorities in pursuant to federal and/or state regulations; to a decision-maker in a lawsuit, grievance, or other proceeding initiated by or on behalf of the associate, and/or as permitted by law. For additional information on the definitions, prohibited conduct, testing requirements, testing methodology and integrity, and discipline applicable to each assignment, available assistance referrals to local counseling and rehabilitation, please request to review the Anti-Drug and Alcohol Misuse and/or other plans applicable to your assignment, in their entirety, from: Judy Willey Safety Supervisor Manpower Associate Handbook LOC -50 (Rev. 01/2014) 21 Central Iowa Manpower Locations: Human Resources may be contacted directly for associate concerns & complaints. 715-552-9121 Des Moines Metro 1719 Grand Ave Ste 100 Phone: 515-288-6745 Fax: 515-288-8760 [email protected] Ames 1103 Buckeye St Ste 101 Phone: 515-232-2340 Fax: 515-232-2380 [email protected] Office hours: Monday-Friday, 8am-5pm Address all mail to: 1719 Grand Ave., Ste 100 Des Moines, IA 50309 Office hours: Monday-Friday, 8am-5pm Address all mail to: 1103 Buckeye St Ste 101 Ames, IA 50010 Fort Dodge 822 Central Ave Ste 401 Phone: 515-573-5457 Fax: 515-955-8934 [email protected] Office hours: Monday-Friday, 8am-5pm Address all mail to: 822 Central Ave Ste 401 Fort Dodge, IA 50501 Professional 1719 Grand Ave Ste 100 Phone: 515-288-4105 Fax: 515-288-8760 [email protected] Office hours: Monday-Friday, 8am-5pm Address all mail to: 1719 Grand Ave Ste 100 Des Moines, IA 50309 Bunn (Creston) On-Site 900 E Townline Rd Phone: 641-782-9945 Fax: 641-782-7434 [email protected] Office hours: Monday-Friday, 7am-4pm Address all mail to: 900 E Townline Rd Creston, IA 50801 Danfoss (Ames) On-Site 2800 E 13th St Phone: 515-956-5551 [email protected] Vermeer (Pella) On-Site 1210 E Vermeer Rd Phone: 641-621-8118 Fax: 515-621-7722 [email protected] Carroll 113 W 5th St, Ste A Phone: 712-794-7199 Fax: 712-792-8116 [email protected] Office hours: Monday-Friday, 7am-4pm Address all mail to: 2800 E 13th St Ames, IA 50010 Office hours: Monday-Friday, 7am-4pm Address all mail to: 1210 E Vermeer Rd Pella, IA 50219 Office hours: Monday-Friday, 8am-5pm Address all mail to: 113 W 5th St Suite A Carroll, IA 51401 Answering service is in operation when offices are closed. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 22 Tips for Success Follow these guidelines to be productive and make your assignments with Manpower more enjoyable. • Be on time every day that you work. • Introduce yourself to the person to whom you are to report. • Ask questions to ensure you understand what you’re being asked to do. But, try to avoid unnecessary conversation and delay. • Be polite, cooperative and willing to help whenever you’re asked. • Maintain confidentiality. You should never discuss your work with anyone other than your supervisor. • Notify your Staffing Specialist of any requested changes in your job duties or if you’re asked to operate equipment or perform a task for which you have not been trained. • Do not make or receive personal telephone calls at work, except in the case of a true emergency. You’re allowed to make telephone calls during breaks and lunch periods only. • Notify your supervisor immediately when you finish your work. Ask if there’s more work you can do. If none is given, use your free time constructively. • Wear appropriate attire for your assignment. • Don’t walk off the job. If your job is not running smoothly, call Manpower. We are your employer and can help you with any job-related problem. Please keep in close contact with us. • Report all hours worked, on time, to prevent delays in your pay. Manpower Associate Handbook LOC -50 (Rev. 01/2014) 23
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