KPi2 – The KPI initiative for Crew Management David Hellerström Business Consultant Jeppesen Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative Community of Crew Management experts Two year workshop series To promote and improve usage of Key Performance Indicators in Crew Management Copyright © 2014 Jeppesen. All rights reserved. Participants Why? Copyright © 2014 Jeppesen. All rights reserved. The Crew Management function Produce and execute the best possible plans Copyright © 2014 Jeppesen. All rights reserved. The Crew Management function Produce and execute the best possible plans Enable your teams with tools and guidance! Copyright © 2014 Jeppesen. All rights reserved. The Crew Management function Enable external stake-holders Network Operations Crew Planning Crew Line Crew community Explain limitations, cost impact, opportunities Let them make the right decisions Copyright © 2014 Jeppesen. All rights reserved. Relevant KPI are the language needed to create these interfaces Copyright © 2014 Jeppesen. All rights reserved. Aligning Ambitions Align planning to airline goals Align planning phases Align external and internal stake-holders Align KPI definitions and usage Align Jeppesen with Airlines Align optimizer cost-function with planning objectives Copyright © 2014 Jeppesen. All rights reserved. Topics Copyright © 2014 Jeppesen. All rights reserved. Topics Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Goals In two years we – will have a better understanding of our KPI – have gained insights in how to use the KPI dynamically in the crew management process – can improve our processes with the help of KPI and functionality in the system Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Outcome Delivery: Document KPI inventory with KPI best practices Possibility: Data-sharing of non-sensitive KPI Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Top down approach Safety and compliance Efficiency Goals What to measure Survival Long-term profitability Costs Flexibility Strategic capability Sustainable / Growth Brand perception Crew well-being Robustness Copyright © 2014 Jeppesen. All rights reserved. Measuring or steering? Efficiency Safety Survival Long-term profitability Costs Flex Stra cap Sustainable / Growth Brand perception Crew well-being Robustness Are all KPI good for steering? Might have to resort to a proxy KPI that match your goal Need of additional Supporting KPI Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Progress Collected KPI Documented in inventory Shared usage examples Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Tools Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Tools Copyright © 2014 Jeppesen. All rights reserved. The KPI initiative – Future Missing KPI Best practice usage Data-sharing valuable, non-sensitive insights through industry benchmarks Copyright © 2014 Jeppesen. All rights reserved. The need for KPI Align ambitions Track the operation Control the input Communicate with stakeholders To steer optimizers and evaluate solutions Copyright © 2014 Jeppesen. All rights reserved. Potential for improvement By challenging your processes and KPI there is great potential to improve how you steer and collaborate in your Crew Management operation Copyright © 2014 Jeppesen. All rights reserved. At my airline we can quantify how robust our current plan is compared to last month 1. 2. 3. 4. 5. 6. 7. Strongly Agree Agree Somewhat Agree Neutral Somewhat Disagree Disagree Strongly Disagree 27% 19% 18% 18% 14% 3% 1% 1 2 3 4 5 6 7 Copyright © 2014 Jeppesen. All rights reserved. Copyright © 2014 Jeppesen. All rights reserved. At my airline we have set clear goals for each planning phase when the planning starts 1. 2. 3. 4. 5. 6. 7. Strongly Agree Agree Somewhat Agree Neutral Somewhat Disagree Disagree Strongly Disagree 28% 26% 18% 11% 8% 8% 1% 1 2 3 4 5 6 7 Copyright © 2014 Jeppesen. All rights reserved. Copyright © 2014 Jeppesen. All rights reserved. Industry benchmark of common KPI would help us improve our Crew Management process 1. 2. 3. 4. 5. 6. 7. Strongly Agree Agree Somewhat Agree Neutral Somewhat Disagree Disagree Strongly Disagree 30% 29% 20% 14% 5% 1 2 3 4 5 1% 1% 6 7 Copyright © 2014 Jeppesen. All rights reserved. Copyright © 2014 Jeppesen. All rights reserved. “Without facts you are just another person with an opinion” W. Edwards Deming Thank you! Copyright © 2014 Jeppesen. All rights reserved.
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