© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 50K users, 50 days, 93 countries The journey of Printing & Personal Systems IT and Google Apps Joe Hoover, PPS New Product Innovation, HP IT 2 December 2014 #HPDiscover © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Please give me your feedback Session B5763 Speaker Joe Hoover Use the mobile app to complete a session survey 1. Access “My schedule” 2. Click on this session 3. Go to “Rate & review” If the session is not on your schedule, just find it via the session scheduler, click on this session and then go to “Rate & review”. Thank you for providing your feedback, which helps us enhance content for future events. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Why we implemented the Google Collaboration Suite Pilot Gaps Evaluate Lessons Profit & loss Bridge gaps Plan & deploy Change mgmt Deploy Success criteria Training Services & devices © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Google Services & devices External clients Adoption rate Use cases Post review Cost of ownership Readiness Services & devices Why we implemented the Google Collaboration Suite Pilot Gaps Evaluate Lessons Profit & loss Bridge gaps Plan & deploy Change mgmt Deploy Success criteria Training Services & devices © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Google Services & devices External clients Adoption rate Use cases Post review Cost of ownership Readiness Services & devices What was implemented? Google Collaboration Suite Drive Groups & Sites Drive Document Spreadsheet Presentation Groups Forums Project Sites Discussions © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Hangouts Mobility Access Video Collaboration Voice Instant Messenger Device Management Docs & Office Editors SSO Login Android, Chrome & iOS People, processes and technology Identity Mgmt Security Adoption Management Prepare IT environment Application Performance Realize full potential Release Mgmt Help Desk IT Admin © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Mobility Mgmt Asking the right questions How do we move from “brick and mortar” to the Cloud? How do we integrate this with our existing procedures? What kind of change management is required? What policy changes are necessary? How do we address How do we promote adoption? How do we work within feature gaps? our security guidelines? How do we keep up with frequent Google How do we create an environment of software releases? © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. support for the users? Challenges to address beforehand Scale to more users with greater adoption Enhanced productivity IP protection A more consistent user experience Risk avoidance Reduced IT overhead A smoother transformation from brick & mortar to the Cloud © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Google Collaboration Suite’s journey Know your customer Needs assessment User pilot Align objectives & goals Focus groups Timeline mapping Collaborate ITIO, Cyber Security and Privacy Office partnership Metrics selection © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Be accountable Deployed two months ahead of schedule Worked closely with Business Proactively trained and assisted users Share expertise Working closely with Google Meeting with customers What we learned • Google Apps with real-time collaboration is the game changer – Impacts how and where people work, and how they communicate • Change management is the key to success – People, process and technology need to be reviewed – User segmentation and use cases are critically important • Google operates on a continual release cycle, with limited forecast • Chrome OS, Chrome Browser and Android are three different products © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Where we are today Big wins 50k 93 countries 50-day already global deployment users meeting with HP customers Adoption 90% favorable Easy working with Google Apps 80% favorable Usage 2.6 million+ files created or uploaded 850k+ files shared internally 294k+ files shared externally with 253 companies 248k+ files shared to HP from 618 companies © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Google Apps allows me to work more effectively within HP 74% favorable Google Apps allows me to work more effectively externally Use cases GCS enables enhanced collaboration with suppliers "We need to routinely collaborate on documents and exchange (and maintain an ongoing repository for) shared files.” Google Drive “With the Google Collaboration Suite, and in particular the ability to share with team members outside HP, we are now able to meet all of these needs.” © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Collaboration with mobile workforce HP Managed Print Services Field Technicians “Instead of having to hunt for something, it is all right there on our device & desktop. Google Drive “The Google Drive has made my job infinitely easier with all the pertinent information to do our jobs. It is also easy to update with new information like updated firmware and service manuals.” © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Visual Remote Guidance toolset - Demo storyboard Customer experiences a print quality issue on Web Press and contacts HP Inkjet Web Press Support (presenter), via HP My Room Presenter/remote engineer works with operator, using Google Glass, to identify a streaking problem and suggests to swap print heads © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Presenter guides the operator through print head swap. What the operator sees is completely visible to presenter to assist in the guidance. Issue is resolved! Presenter then demonstrates automatic language translation feature of HP My Room to translate Spanish to English Benefits of Visual Remote Guidance (VRG) solution Enhancing field service experience while managing cost of service • Improve diagnosis accuracy • Create rich content and “Book of Knowledge” for future use by capturing images and video interaction • Reduce travel related operational expenses • Optimized usage of field service agents • Increased customer satisfaction • Quicker training of new field service agents • Cloud-secure connection meets customer data privacy demands © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Visual Remote Guidance use cases currently being tested New ink line expansion in Malaysia © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP clean room HP and Google What is in the works Single Sign-on for Chromebooks • Total cost of ownership for deploying Google & Devices (Chrome/Android) into Enterprise • Driving Google to be more enterprise-ready without removing the “google” from Google • Evaluating Google Partner Applications (Security) • Certificates for Chromebooks (User and Device) • Vault for Drive (eDiscovery) Enhanced reporting (Management & Analytics) • Cloud printing for Chromebooks • Building new devices that will be enterprise ready • Visual Remote Guidance (VRG) Testing for PPS • Call center – for Google Fiber © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP devices deployed supporting Google HP Chromebooks HP Android Devices HP Slatebook 14 with Android HP Chromebox for Meeting HP Chromebox © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Blending the physical and digital worlds that you live in - Sprout HP Chromebooks HP Chromebox HP Slatebook 14 with Android © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. For more information After the event • B6180 - What is Chrome, and why should I be interested? Wed, Dec 3, 11:00 AM – 12:00 PM Room B08, Hall 8.0 • DT5626 - Global Cloud-Based technical training from HP leveraging the Power of MyRoom, Google Glass, and Visual Remote Guidance Wed, Dec 3, 4:30 PM - 5:00 PM Discover Theater 5.8, Hall 5 Attend these sessions • Contact your sales rep • Watch replays of HP Discover at: www.hp.com/go/discover • Visit the HP Mobility website at hp.com/go/mobility • Visit the Sprout website at: sprout.hp.com/ Meet me at the HP IT Guru Bar from 3:45-4:45 today; Hall 4 entrance – behind Security Your feedback is important to us. Please take a few minutes to complete the session survey. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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