Sunday, September 21 Registration ‐ Grand Saguaro Foyer Ready, Set, Engage! ‐ Grand Saguaro 12:00‐6:00 6:00‐8:00 Monday, September 22 Registration ‐ Grand Saguaro Foyer Breakfast ‐ Sunset Lawn General Session ‐ Grand Canyon 7 Break General Session ‐ Grand Canyon 7 Lunch ‐ Grand Saguaro Solution Showcase ‐ Grand Saguaro 7:00‐10:00 7:30‐8:30 8:30‐10:00 10:00‐10:30 10:30‐12:00 12:00‐1:00 12:00‐1:00 Breakouts 1:00‐2:00 2:10‐3:00 Digital Experience Digitial Experience General Session ‐ Grand Sonoran G Digital Experience Digitial Experience Digitial Experience Customer Introductory Tech Deep Dive Tech Training Track ‐ Tech Track ‐ Grand Business Track ‐ Interaction Track ‐ Track ‐ Grand Track ‐ Grand Sonoran HI Grand Canyon 13 Canyon 12 Grand Canyon 10 Grand Canyon 9 Sonoran G Business Track ‐ Grand Sonoran K Advanced technical session: Boosting web performance with HP LiveSite Best practices for multichannel communications Building single Content‐driven page applications: commerce: Case Case study by study by Nikon Cigna HP Qfiniti 10 is for HP Exstream 9.0 you: The why and overview the how Achieving Accessible PDF documents with HP Exstream Break Solution Showcase ‐ Grand Saguaro Cut through the Big Data hype and gain true customer insight with HP HAVEn Big Data platform solutions ‐ Grand Sonoran G 3:00‐3:30 3:00‐4:30 3:30‐4:30 4:40‐5:30 Customer Communications CCM General Session ‐ Grand Canyon 7 Building a world‐ Creating modern Advanced technical class conversion and dynamic web session: Developing rate optimization experiences: Royal with HP MediaBin's program: Best Bank of Canada APIs practices from case study Humana 6:00‐10:00 Agenda subject to change Integrating WFO with the broader workforce environment Delivering Business Benefits Design and deliver with Interactive a multichannel Documents: HP experience: A case Exstream study with PEMCO Interactive case Insurance studies by Care First and Pacific Source Engage 2014 Visionary Awards Gala ‐ Corona Ranch HP Exstream and Guidewire integration with CSAA Tuesday, September 23 Breakfast ‐ Sunset Lawn General Session ‐ Grand Canyon 7 Break 7:30‐8:30 8:30‐10:00 10:00‐10:30 Breakouts Digital Experience Customer Communications Digital Experience Digitial Experience Digitial Experience Customer Business Track ‐ Training Track ‐ Tech Track ‐ Grand Business Track ‐ Interaction Track ‐ Grand Sonoran K Grand Canyon 13 Canyon 12 Grand Canyon 10 Grand Canyon 9 Introductory Tech Deep Dive Tech Track ‐ Grand Track ‐ Grand Sonoran G Sonoran HI Solution Showcase ‐ Grand Saguaro 10:30‐1:30 Business session: Developing High Workforce The component Using DAM to do Volume / High Modern 3rd party management and Welcome to HP Speed Batch that changed our business differently 10:30‐11:30 intregrations for quality monitoring Exstream Customer Output Using HP lives: Case study by on a global scale: TeamSite & LiveSite work better Care Exstream, case Northern Trust Baxter case study together study by Prudential Large‐scale Media Advanced technical Processing and 11:40‐12:30 session: Responsive Deployment with web design clinic HP MediaBin 4:10‐5:00 HP Exstream CCM portfolio overview Advanced technical session: Best HP MediaBin ‐ practices for web Futures design HP Relate for Salesforce Training ‐ Building Using JavaScript MediaBin frameworks with workflows 1/2 HP LiveSite Crafting better multichannel experiences ‐ Realise Upgrading HP HP Exstream Exstream – Empower Editor Improvements and deep dive best practices TeamSite and Exstream Business session: Integration of All I really need to Exstream into know about HP Legacy Exstream licensing I Applications to learned at HP Improve Letter Engage 2014 Quality presented by Palmetto GBA Unum's approach to forming a document management CoE: Leveraging HP services and Exstream in addressing people, process, and technologies 2:30‐3:00 3:00‐4:00 Award winning WFO: How Asurion Introducing HP and HP are creating Exstream Empower Testing tools a competitive Editor advantage Lunch ‐ Grand Saguaro Voice of the Optimized Customer: You’re Behavioral Ask the experts ‐ Grand Sonoran G sitting on a Targeting in Digital goldmine of Channels information! Break 12:30‐1:30 1:30‐2:30 Driving simplicity and personalization into HP’s HR Portal Experience: HP HR case study How Blue Cross Blue Shield of Nebraska delivers HP Exstream value using Agile Training ‐ Building HP TeamSite ‐ MediaBin Futures workflows 2/2 6:00‐9:00 Agenda subject to change Prioritizing your requirements on the HP Qfiniti Best practices for roadmap: Customer Advisory leveraging the Cloud to accelerate Panel time to market‐ HP Professional Services and Washington State Engage After Hours ‐ Sunset Lawn