Case study: teletraC inC.

Case Study: teletrac inc.
Samsung Galaxy Tab Helps Logistics Fleets
Increase Driver Efficiency and Communication
OVERVIEW
Customer Need
Teletrac is a fleet management software provider
that helps customers manage over 250,000
commercial vehicles. Using a dashboard-mounted
device, drivers use Teletrac to communicate with
dispatch, get directions and produce reports on
driving hours and vehicle conditions. In order to
create a flexible platform for smarter logistics,
Teletrac wanted to partner with a leading brand to
offer its services on an Android tablet.
Samsung Solution
Teletrac selected the Samsung Galaxy Tab
powered by the Android operating system to host
its Drive app. The 7-inch Galaxy Tab is bundled
with the Teletrac subscription, providing a more
powerful truck-cabin communications tool. The
open architecture of the Android operating system
makes it easier for Teletrac to expand the Drive app
and enables customers to develop their own apps
on the same platform.
Results
The Samsung Galaxy Tab has proven to be a
smart component to Teletrac’s strategy of
building a more robust and flexible logistics
platform for customers and their drivers. The
Galaxy Tab’s larger, higher resolution display and
faster processing speed provide a superior user
experience for drivers. They can view and hear
driving directions more clearly, communicate
with dispatch more quickly, and track vehicle and
driving logs with ease. The open platform of the
Android OS enables faster innovation and speedto-market for Teletrac and its customers.
The Customer
Teletrac Inc.
Teletrac is a fleet management
software and services firm based
in southern California. Its nearly
20,000 customers use Teletrac
software to manage close to
250,000 vehicles including trucks,
vans and buses.
Teletrac customers include longhaul truckers who transport
cargo over state, national and
international lines, as well as
companies with metro fleets for
transportation and service delivery.
With better insight to the location
and well being of their vehicles and
drivers, Teletrac customers have
cut fuel usage by up to 30 percent,
reduced driver overtime by up to 15
percent, and increased productivity
by up to 12 percent.
Teletrac’s Drive app provides
drivers with real-time navigation
data for efficient routing, two-way
messaging with dispatch, and
vehicle condition reporting. It also
captures vehicle performance
data that enables fleets to lower
costs by better understanding fuel
consumption, fleet idle time, travel
distance, routing details and a
variety of other metrics.
Teletrac customers
have cut fuel usage by
up to 30 percent and
increased productivity
by up to 12 percent.
The Galaxy Tab conveniently mounts on the dash or windshield
THE Customer Need
Expand Offerings and Services Through an Open Mobile Platform
Several years ago, Teletrac began offering
a proprietary 5-inch tablet device so that
drivers/users could better manage their
routes and trucks.
The device with Teletrac’s Drive software
has four key functions:
• The ability to two-way message with
the dispatch office on status, weather,
and delivery logistics
• Get optimal routing information and
turn by turn navigation
• Automatically log the amount of
driving time for compliance reporting
• Complete vehicle inspection reports
to ensure safe operating conditions.
The original Drive software was developed
on a closed operating system platform,
which made it difficult to upgrade and
expand. “We recognized that in order to
provide more value and flexibility to our
customers, we needed to transition to an
Android platform,” says Sid Nair, director of
product management at Teletrac.
“Android has become the de facto
standard when it comes to apps
2
development – it provides greater
development flexibility and speed,” Nair
explains. Teletrac also needed a tablet
that met a high standard for performance,
affordability, reliability and support. The
tablet needed to have a fast processor
for quicker response times. It needed
excellent audio to overcome road noise.
And it had to have a bright display for incab reading day and night.
The tablet also had to be attractively
priced so that it could be economically
deployed fleet-wide. Teletrac wanted
a tablet made with high-quality
components that would stand up to the
wear of delivery truck operations. And it
needed to be made by a company with a
solid reputation for service and support.
“The tablet was a critical component
to delivering our vision of the next
generation logistics management
platform,” says Nair. “So it was important
to not only choose the best-in-class tablet
for today, but a vendor that would bring
platform and product stability for years.”
THE Samsung Solution
Galaxy Tab Accelerates Driver Productivity
Quick Profile
As used by Teletrac
After conducting a review of several
Android tablet brands, Teletrac selected
the Samsung Galaxy Tab running
Android. “We evaluated four different
Android tablet vendors, and ultimately
chose Samsung because it met our high
bar for both functional and business
needs,” says Nair.
message with the dispatch office on
status, weather, and delivery logistics.
Teletrac Drive automatically logs
the hours of service (HOS) that a
driver/operator has been driving, to
help him comply with Federal Motor
Carrier Safety Administration (FMCSA)
regulations.
Galaxy Tab 3 7”
“We needed a tablet that was reliable
and built with components that would
stand up to the vibrations and bumps
of a long-haul truck that’s on the
road the majority of the time,” says
Nair. “Samsung brand and reputation
for quality provides Teletrac and our
customers with a high degree of
comfort around reliability and support.”
The Teletrac system includes a Vehicle
Location Unit (VLU), which is a small
device installed in the truck and pings
location and diagnostic information
back to the Teletrac Cloud Services
and Fleet Director Software. Unlike the
previous tablet that had to be hardwired to the VLU, the Samsung Galaxy
Tab wirelessly connects to the VLU over
Bluetooth, which significantly reduces
installation time and cost.
PROCESSOR: 1.7 GHz Dual Core
DISPLAY: 7.0-inch WSVGA TFT
(1024x600)
OS: Android 4.2 (Jellybean)
CAMERA: 1.3 MP FF + 3.0 MP
CONNECTIVITY: Bluetooth®
GPS: GPS
MEMORY: 1.5RAM + 16GB ROM
The tablet has a thin bezel that ensures
maximum screen space in a compact
form factor – important in a truck cabin.
It mounts onto the dash or windshield
depending on the truck configuration,
and the bright screen is easy to view
inside and outside the truck.
Using both the Galaxy Tab and the
Teletrac software, users can two-way
Depending on customer preference,
the tablet can be removed from the
enclosure and used by drivers when
they stop for meals or overnight rests.
“Ultimately, we envision the Galaxy
tablet as a productivity device that
drivers will use for all kinds of tasks,”
says Nair.
SAMSUNG’s latest offering
Galaxy Tab 4 series (7”, 8” & 10”)
PROCESSOR: 1.2 GHz Quad Core
DISPLAY: 7.0-inch WXGA
(1280x800)
OS: Android 4.4 (KitKat)
CAMERA: 3 MP FF + 1.3 MP
CONNECTIVITY: Wi-Fi 802.11
a/b/g/n, WiFi Direct, BT4.0,
USB2.0
GPS: GPS, GLONASS
MEMORY: 1.5GB + 8/16GB
Micro SD (up to 32GB) - 3G/WiFi,
Micro SD (up to 64GB) - LTE
Drivers easily communicate with dispatch using the tablets
3
THE Results
Reliable Tablet for the Long Haul
Teletrac has received positive feedback
from customers deploying the Teletrac
Drive app with the Samsung Galaxy
tablet. Users report that it is much faster
than the previous tablet. It takes them
less time to download logs, access
reports and receive updates on delivery
routes. The larger, higher-resolution
display screens render maps more clearly
– even in the daytime. Messaging alerts
and driving instructions are easier to
hear over the road noise.
“The trucking business is highly
competitive, and we are always looking
for ways to improve driver productivity
and satisfaction,” says Rob Koch,
vice president of operations for A.N.
Webber, a transportation, logistics and
warehousing company in Illinois. “The
Samsung tablets are easy to use and our
drivers really enjoy using them. They say
it makes their daily routine easier and
more efficient.”
The Galaxy Tab enables A.N. Webber
drivers to stay connected to dispatch, get
driving directions, log any maintenance
and repair issues, and track driving hours
with ease and without all the paper.
Nair says Teletrac plans to take
advantage of the Galaxy Tab’s mobility
and Android development platform
for a number of enhancements like a
photo application to capture images
from an accident scene and delivery
e-signatures. In the future, Teletrac will
enable custom programs developed by
their customers while ensuring a level of
device management to prevent the use
of non-approved applications.
“The Samsung Galaxy Tab and Android
platform gives us the ability to add more
value to our customers through our own
apps and theirs,” says Nair. “We can give
them the functions and services they
need while at the same time restricting
access to applications that shouldn’t be
used on the road, like texting or watching
videos while driving. This platform sets
the stage for even more growth and
advancements in the coming years.”
“Samsung brand
and reputation for
quality provides
Teletrac and our
customers with a high
degree of comfort
around reliability and
support.”
- Sid Nair
Director of Product
Management, Teletrac
“The Samsung tablets
are easy to use and
our drivers really
enjoy using them.
They say it makes
their daily routine
easier and more
efficient.”
- Rob Koch
Vice President of Operations,
A.N. Webber
Drivers efficiently complete vehicle inspection reports with the Galaxy Tab
Learn more 1-866-SAM4BIZ | samsung.com/business | @SamsungBizUSA
© 2014 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products,
logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated. This case study is
for informational purposes only. Samsung makes no warranties, express or implied, in this case study. CASEST-GAL-TELETRAC-AUG14-KC

Download Report