Aufschaltung geprüft: Elektriker nötig ja/nein Elektriker schon vor Ort ja/nein Klemme Accept vs. Klemme Acitvation Check 2nd Level Process ISP Start LineStateDiagnosis down LineStatus PortStatusCheck xDSL Info WSG Modify Access Profile (LQS) Solved Case Close Down No Internet (IP Issue) Solved other IP CHECK C No IP HistoryCheck ISP IP Assigned Start Reconfig Line No IP Already Worked? No Administrative down Yes UMSA Remote Check ISP CPE Config Remote Check ISP Ping WAN/LAN Stabilitätsklassen: Klasse 1 = Unstable >1 Resynch pro Tag oder >500 CV’s pro Mb/s pro Tag (Downstream) Klasse 2 = Risiko 0.28 bis 1 Resynch pro Tag oder 55 bis 500 CV’s pro Mb/s pro Tag (Downstream) Klasse 3 = Stable <0.28 Resynch pro Tag und <55 CVs pro Mb/s pro Tag (Downstream) up LineQualityCheck CVs / Resyncs xDSL Info WSG CV DS Resyncs nok ok Usecase of Customer BridgeTap / ICA Performance Issues (Low Speed / Interruptions) Yes BridgeTap on Overhead Profile Check CurrentAccessSpeed NOK Auslastung zu hoch: >90% oder Access Speed zu tief: CurrentAccessSpeed ok Differenz CurrentAccess Speed vs. Attainablebitrate > 20% Assigned ote Check ISP WAN/LAN BrideTapCheck/ICA LQD ProfileChangeCheck CPSI OPTIONAL: >1x No SpeedTestCheck with Testserver Yes Administrative down Yes UMSA ~last 7 weekdays ISP CPE Config ISP Ping WAN/LAN Ping nok Yes Ping ok No RemoteCheck ISP LAN Cablex bestätigt Kein Yes Signal am UPK Coordination prüft mit We Care das weitere Vorgehen. No No Solved Alarm auf dem Port (xDSL Info) Yes Outage bekannt / gemeldet? No End of Fault erreicht? No Modify Port last 7 Days (Transaction Overview WSG) Ca Yes End of Fault erreicht? Yes nok Yes No No Outage Q Kein TT an Swisscom ISP Intervention WSG Ticket 513 Info from ISP: Wording Customer PortStatus Routing: Onsite Fix Layer1 Issue (w/o Appointm.) WSG Ticket 540 2nd Level Analysis Info from ISP: Wording Customer Code 03 Routing: 2nd Level Falls 2nd NOK -> weiter an CFS WSG Ticket 542 Internet No Connection Info from ISP: Wording Customer Ping Result Routing: 2nd Level ISP checks LAN Configuration ISP WAN/LAN SpeedTestCheck with Testserver Yes ok Forward to Testing Q ing ok No nok oteCheck ISP LAN RemoteCheck ISP LAN Solved Yes Yes Solved Case Close Von Cablex schon geprüft? Yes nok hecks LAN figuration No No WSG Ticket 544 Internet Performance Prob. WSG Ticket 543 Internet Interruptions WSG Ticket 513 Quality Issues Info from ISP: Wording Customer 3 SpeedTestResults Info from ISP: Wording Customer Result LQCheck Info from ISP: Performance am UPK Routing: 2nd Level Routing: Onsite Fix Layer1 Issue (with Appointm.) Routing: Onsite Fix Layer1 Issue (w/o Appointm.) WSG Ticket 550 Home Installation Quality
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