論文
ෆ⿦〇ရ࡟ồࡵࡽࢀࡿ㉁ឤㄪᰝ
㔝 ಴ 㑥 ⿱
*1
㸪 ட ஭ ಇ ㍜
*2
㸪 ஂ ಖ ༓ ✑
*3
㸪 ᗈ ℩ ྜྷ ୍
*4
Investigation of Quality Feeling Required in Car Interior
Products
Kunihiro Nokura*1, Shunsuke Kamei*2, Chiho Kubo*3, Yoshikazu Hirose*4
せ᪨ 㢳ᐈ࡟㨩ຊ࠶ࡿ〇ရᥦ᱌ࢆ⾜࠺ၟရ௻⏬࡟࠾࠸࡚㸪࣮ࣘࢨ࣮ࢽ࣮ࢬࢆᤊ࠼ࡿࡇ࡜ࡣ㔜せ࡛࠶ࡿ㸬᭦࡟㸪
͆㨩ຊⓗ͇࣭͆ḧࡋ࠸͇࡜ᛮࡗ࡚࠸ࡓࡔࡃ࡟ࡣ㸪ᶵ⬟ࡸ౯᱁ࡔࡅ࡛࡞ࡃ࣮ࣘࢨ࣮ࡢឤᛶ࡟ッ࠼࠿ࡅࡿឤ
ᛶရ㉁ࡀ㔜せ࡜࡞ࡗ࡚ࡃࡿ㸬ࡇࡢឤᛶရ㉁ࢆྥୖࡉࡏࡿ࡟ࡣ㸪࣮ࣘࢨ࣮ࡀࠕఱࢆࡶࡗ࡚͆㨩ຊ͇࡜ឤࡌ
࡚࠸ࡿࡢ࠿ࠖ࡜࠸࠺㨩ຊࡢุ᩿ᇶ‽㸪ࣔࣀࢧࢩࢆ▱ࡿࡇ࡜ࡀᚲせ࡛࠶ࡿ㸬
ࡲࡓ㸪᫬௦࡜࡜ࡶ࡟ᖖ࡟᪂ࡋ࠸౯್ほࡀ๰ฟࡉࢀ㸪౯್ほࡣࡲࡍࡲࡍከᵝ໬ࡋ࡚࠸ࡿ㸬ࡇࢀࡽࡢ
౯್ほ࡟ᑐᛂࡍࡿ࡟ࡣ㸪༢࡟ၟရࡢࣛ࢖ࣥࢼࢵࣉࢆቑࡸࡋ࣮ࣘࢨ࣮࡟㑅ࡤࡏࡿࡢ࡛ࡣ࡞ࡃ㸪࣮ࣘࢨ
࣮ࡢ౯್ほࢆⓗ☜࡟ᤊ࠼㸪ྛࠎ࡟ᑐᛂࡋࡓၟရᥦ᱌ࢆࡍࡿᚲせࡀ࠶ࡿ㸬
௒ᅇᡃࠎࡣ㸪ࠕ㉁ឤࠖ࡟╔┠ࡋ㸪㌴୧࣋ࣥࢳ࣐࣮ࢡ࡟ࡼࡾ㉁ឤࡢホ౯㍈ࢆᢳฟࡋࡓ㸬ࡲࡓ㸪⿕㦂
⪅ᐇ㦂࠿ࡽ࣮ࣘࢨ࣮ࡢႴዲഴྥࡸ౯್ほࢆศ㢮ࡋ㸪ྛࢢ࣮ࣝࣉࡢෆ⿦〇ရ࡟ồࡵࡿ࢖࣓࣮ࢪࢆㄪᰝ
ࡋࡓ㸬ᮏሗ࿌࡛ࡣࡑࡢ஦౛࡟ࡘ࠸࡚⤂௓ࡍࡿ㸬
Abstract
To propose products that are attractive to customers, it is important to grasp user needs.
However, attracting users is not only a matter of function and price. “Kansei” quality, which
appeals to users’ feelings and needs holistically, is also important. To improve kansei quality, we
need to understand the criteria users employ in determining attractiveness.
New values are created constantly with the times, and these values are becoming increasingly
more diverse. In meeting these values it is not enough to merely increase our product lineup
and have customers choose from among them, but to propose products that fit each user’s values
based on a precise understanding of them.
In this study we focused on the “feeling of quality,” one aspect of kansei quality, and devised
an evaluation axis for it based on vehicle bench-marking. We also researched preferred images
for car interior products within groups that had been classified by preference tendencies and
values in subjective experiments. In this report we introduce some case examples.
*1
*2
*3
*4
ࢹࢨ࢖ࣥ௻⏬㒊 ௻⏬㛤Ⓨᐊ
ၟရ㛤Ⓨ㒊 ࣎ࢹ࣮㛤Ⓨᐊ
ࢹࢨ࢖ࣥ௻⏬㒊 ௻⏬㛤Ⓨᐊ
ࢹࢨ࢖ࣥ௻⏬㒊 ௻⏬㛤Ⓨᐊ
18
内装製品に求められる質感調査
㸯㸬ࡣࡌࡵ࡟
㸰㸫㸰㸬ホ౯㍈ࡢᢳฟ
♫ෆࡢࢹࢨ࢖ࢼ࣮࡟㌴୧࡟஌ࡗ࡚ࡶࡽ࠸㸪㉁ឤ
ࡀ㧗ࡃឤࡌࡿ㸪పࡃឤࡌࡿ㒊఩࡜ࡑࡢ⌮⏤ࡢ⪺ࡁ
ྲྀࡾㄪᰝࢆᐇ᪋ࡋࡓ㸬᭦࡟ᢳฟࡉࢀࡓ࣮࣡ࢻࢆᒙ
ูࡋ㸪௨ୗࡢ㸲ࡘࡢ࣮࣮࢟࣡ࢻ㸦ホ౯㍈㸧ࢆᑟࡁ
ࡔࡋࡓ㸬
㸯㸧࣓ࣜࣁࣜ㸦ࢥࣥࢺࣛࢫࢺࢆ௜ࡅࡿ㸧
Ⰽ㸪ࢶࣖ㸪⣲ᮦ࡞࡝㸪㞄ࡾྜ࠺㒊ရ࡟ࢥࣥࢺ
ࣛࢫࢺࢆ௜ࡅࡿࡇ࡜࡟ࡼࡾಶࠎࡢ㒊ရࡢ≉ᚩࡀ
㝿❧ࡕ㸪㉁ឤࡀࡼࡾ㧗ࡃឤࡌࡽࢀࡿ㸦ᅗ㸫㸰㸧㸬
㏆ᖺ㸪㉮⾜ᛶ⬟࣭Ᏻ඲ᛶ࣭฼౽ᛶ࡟ຍ࠼㸪࣮ࣘ
ࢨ࣮ࡢ౯್ほ࣭ឤᛶ࡟ッ࠼ࡿၟရࡢ௻⏬㛤Ⓨࡀ㔜
せ࡜࡞ࡗ࡚ࡁ࡚࠸ࡿ㸬≉࡟⮬ື㌴ࡢෆ⿦ࡣ┤᥋ࣘ
࣮ࢨ࣮ࡀゐࢀࡿᶵ఍ࡀከࡃ㸪ࡑࡢ㔜せᛶࡣ᭦࡟㧗
ࡲࡗ࡚࠸ࡃ࡜⪃࠼ࡽࢀࡿ㸬
ඛࡢ⥲ㄝ࡛ࡶ㏙࡭ࡽࢀ࡚࠸ࡿࡼ࠺࡟ேࡢ౯್ほ
ࡣከᵝ࡛࠶ࡾ㸪᭦࡟᫬௦࡜࡜ࡶ࡟ᖖ࡟᪂ࡋ࠸౯್
ほࡀ⏕ࡲࢀ࡚࠸ࡿ㸬ᡃࠎ㒊ရ࣓࣮࣮࢝ࡶ࣮ࣘࢨ࣮
ࡢ౯್ほ࡟ᛂࡌࡓឤᛶ࡟ッ࠼ࡿ௙ᵝࢆ〇ရ࡟ᢡࡾ
㎸ࡳ㸪㨩ຊ࠶ࡿၟရࢆᥦ౪ࡍࡿࡇ࡜ࡀồࡵࡽࢀ࡚
ࡁ࡚࠸ࡿ㸬≉࡟㸪㍍⮬ື㌴㸪ࢥࣥࣃࢡࢺࢡࣛࢫࡢ
⮬ື㌴ෆ⿦ࡢ㉁ឤࡣ㠀ᖖ࡟㧗ࡲࡗ࡚ࡁ࡚࠸ࡿࡀ㸪
࣮ࣘࢨ࣮ࡢồࡵࡿ㉁ឤࡸ㸪࡝࠺࠸ࡗࡓどⅬ࡛㉁ឤ
ࢆホ౯ࡋ࡚࠸ࡿࡢ࠿ࡣ᫂ࡽ࠿࡟࡞ࡗ࡚࠸࡞࠸㸬
௒ᅇ㸪⮬ື㌴ࡢෆ⿦࠿ࡽཷࡅࡿ㉁ឤ࡟ࡘ࠸࡚ឤ
ᛶᕤᏛᡭἲࢆ⏝࠸࡚ゎᯒࡋ㸪࣮ࣘࢨ࣮ࡀ͆㉁ឤࡀ
㧗࠸͇࡜ឤࡌࡿุ᩿ᇶ‽㸻ホ౯㍈ࢆᢳฟࡋ㸪᭦࡟
౯್ほ࡟ᇶ࡙࠸ࡓ࣮ࣘࢨ࣮ࡢᒙู࡜ࡑࢀࡒࢀࡢႴ
ዲ࢖࣓࣮ࢪࢆᢳฟࡋࡓࡢ࡛ሗ࿌ࡍࡿ㸬
ᅗ㸫㸰 ࣓ࣜࣁࣜ㸦ࢥࣥࢺࣛࢫࢺࢆ௜ࡅࡿ㸧
㸰㸧⣲ᮦ࡜㐀ࡾ
㸦ࣇ࢛࣒ࣝ࡜ࢸࢡࢫࢳࣕࡢ࢖࣓࣮ࢪࢆྜࢃࡏࡿ㸧
ぢࡓ┠ࡀ㌾ࡽ࠿ࡑ࠺࡞⣲ᮦ㸦ࢸࢡࢫࢳࣕ㸧ࡣ
㌾ࡽ࠿ࡑ࠺࡞᩿㠃ᙧ≧࡟ࡍࡿ࡞࡝㸪ࣇ࢛࣒ࣝ࡜
ࢸࢡࢫࢳࣕࡢ࢖࣓࣮ࢪࢆྜࢃࡏࡿࡇ࡜࡛㸪͆ᮏ
≀ឤ͇ࢆ㐃᝿ࡋ㸪㉁ឤࡀ㧗ࡃឤࡌࡿ㸦ᅗ㸫㸱㸧㸬
㸰㸬͆㉁ឤ͇ࡢホ౯㍈
㉁ឤࡢホ౯㍈ࢆᢳฟࡍࡿࡓࡵ㸪㉁ឤࡀ㧗࠸࡜ゝ
ࢃࢀ࡚࠸ࡿࢥࣥࣃࢡࢺ࣮࢝㸦Ḣᕞ㌴㸪ᅜ⏘㌴㸧࡟
ࡘ࠸࡚࢔ࣥࢣ࣮ࢺࢆᐇ᪋ࡋࡓ㸬
㸰㸫㸯㸬ㄪᰝ㌴✀
ㄪᰝᑐ㇟࡜ࡋ࡚Ḣᕞ㌴㸲ྎ࡜ᅜ⏘㌴㸲ྎࢆ㑅ᐃ
ࡋࡓ㸦ᅗ㸫㸯㸧㸬
ᅗ㸫㸱 ⣲ᮦ࡜㐀ࡾ
㸱㸧⣲ᮦࡢ㨩ࡏ᪉
㸦⣲ᮦࡢⰋࡉࢆ᭱኱㝈࡟Ⓨ᥹ࡉࡏࡿ㸧
ࣆ࢔ࣀࣈࣛࢵࢡࡸ࣓ࢵ࢟ຍ㣭࡞࡝ࢶࣖࢆ≉ᚩ࡜
ࡋࡓຍ㣭ࡣ㸪ගࡢᙜࡓࡾ᪉ࡸ཯ᑕࢆ⪃៖ࡋࡓᙧ≧㸪
㓄⨨࡟ࡍࡿࡇ࡜࡛㸪ࡑࡢ≉ᚩࢆ᭱኱㝈࡟ά࠿ࡍࡇ
࡜ࡀ࡛ࡁ㸪㉁ឤࡀ㧗ࡃឤࡌࡿ㸦ᅗ㸫㸲㸧㸬
ᅗ㸫㸯ㄪᰝ㌴୧
19
内装製品に求められる質感調査
㸱㸫㸯㸬ホ౯ࢧࣥࣉࣝ
ᐇ㦂⏝ࢧࣥࣉࣝ࡜ࡋ࡚㸪࢖ࣥࢫࢺ࣓ࣝࣥࢺࣃࢿ
ࣝࢆ࢖࣓࣮ࢪࡋࡓ㠉ࢩ࣎㒊㸩࣮ࣔࣝ㸩ࣃࢿࣝࡢ㸱
㒊ရᵓᡂࡢࢧࣥࣉࣝࢆస〇ࡋࡓ㸦ᅗ㸫㸳㸧㸬ホ౯
ࡢࡓࡵ㸪㞄ࡾྜ࠺㒊ရࡢⰍ㸪ࢶࣖࡢ⤌ࡳྜࢃࡏ
ࢆኚ࠼ࡓࡶࡢࢆ㸶Ỉ‽స〇ࡋࡓ㸬ࢧࣥࣉࣝỈ‽
ࢆ⾲㸫㸰࡟♧ࡍ㸬
㠉ࢩ࣎㒊
࣮ࣔࣝ
ᅗ㸫㸲 ⣲ᮦࡢ㨩ࡏ᪉
㸲㸧ຍ㣭ࡢ౑࠸᪉㸦ᶵ⬟࣭᧯స㒊ࢆᙉㄪࡍࡿ㸧
ࢫࢸ࢔ࣜࣥࢢࡸࣞࢪࢫࢱ࣮࡞࡝㸪ᶵ⬟ࢆ᭷ࡋ
࡚࠸ࡿ㒊ရ࡟ࡣ࢔ࢡࢭࣥࢺ࡜࡞ࡿຍ㣭ࢆ᪋ࡍࡇ
࡜࡛㸪ࡑࡢᶵ⬟ᛶࡀᙉㄪࡉࢀ㸪඲యࡢ㉁ឤࡀ㧗
ࡃឤࡌࡿ㸬≉࡟᧯స㒊఩ࡣぢࡓࡾ㸪ᡭࡀゐࢀࡓ
ࡾࡍࡿᶵ఍ࡀከ࠸ࡓࡵ㸪ຠᯝⓗ࡛࠶ࡿ࡜⪃࠼ࡽ
ࢀࡿ㸦⾲㸫㸯㸧㸬
ࣃࢿࣝ
ᅗ㸫㸳 ᐇ㦂ࢧࣥࣉࣝ
⾲㸫㸰 ࢧࣥࣉࣝỈ‽
⾲㸫㸯 ຍ㣭ࡢ౑࠸᪉
㸱㸫㸰㸬Ⴔዲ࡟ࡼࡿࢢ࣮ࣝࣉศࡅ
⿕㦂⪅࡟ᑐࡋ࡚㸶✀㢮ࡢࢧࣥࣉࣝࢆ୍ࡘࡎࡘ
ᥦ♧ࡋ㸪ࡑࢀࡒࢀ࡟ࡘ࠸࡚ࠕ㉁ឤࡢ㧗ࡉࠖ࡟ࡘ࠸࡚
0㹼100Ⅼ࡛ホ౯ࡋ࡚ࡶࡽࡗࡓ㸦ᅗ㸫㸴㸧㸬ࢧࣥࣉ
ࣝ࡟௜ࡅࡽࢀࡓⅬᩘ࠿ࡽࢡࣛࢫࢱ࣮ศᯒࢆ⾜࠸㸪
⿕㦂⪅ࡢࢢ࣮ࣝࣉศࡅࢆ⾜ࡗࡓ㸬⿕㦂⪅ᩘࡣ18ṓ
㹼86ṓࡢ⏨ዪྜࢃࡏ࡚136ே࡛࠶ࡿ㸬
㸱㸬౯್ほ࡟ࡼࡿ࣮ࣘࢨ࣮ศ㢮
➨㸰❶࡛㏙࡭ࡓ㉁ឤࡢホ౯㍈ࢆ⪃៖ࡋࡓ࢖ࣥࢸ
ࣜ࢔ࢹࢨ࢖ࣥࢆ⾜࠺ࡇ࡜࡛㨩ຊⓗ࡞ၟရࢆᥦ౪࡛
ࡁࡿ࡜⪃࠼ࡽࢀࡿ㸬ࡋ࠿ࡋ࣮ࣘࢨ࣮ࡢ౯್ほ࣭Ⴔ
ዲࡣከᵝ໬ࡋ࡚ࡁ࡚࠾ࡾ㸪㸲ࡘࡢホ౯㍈ࡢ᪉ྥᛶ
ࡸ㔜せᗘࡣ␗࡞ࡿࡇ࡜ࡀ⪃࠼ࡽࢀࡿ㸬
ࡇࡇ࡛ࡣᢳฟࡉࢀࡓホ౯㍈ࡢ୰࠿ࡽ㸪ࠕ࣓ࣜࣁ
ࣜࠖ࡟ࡘ࠸࡚ὀ┠ࡋ㸪࣮ࣘࢨ࣮ࡢ౯್ほ࣭Ⴔዲࡢ
㐪࠸࡟ࡼࡿࠕ࣓ࣜࣁࣜࠖࡢឤࡌ᪉ࡢ㐪࠸࡟ࡘ࠸࡚
ㄪᰝࡋࡓࡢ࡛ࡑࡢෆᐜ࡟ࡘ࠸࡚㏙࡭ࡿ㸬
ᅗ㸫㸴ホ౯㢼ᬒ
20
内装製品に求められる質感調査
࡝ࡢࢧࣥࣉࣝ࡟࡝ࡢࡼ࠺࡞࢖࣓࣮ࢪࢆឤࡌࡓ࠿ࡀ
ࢃ࠿ࡿ㸬ࡇࡢ⤖ᯝ࠿ࡽ㸪⿕㦂⪅ࢢ࣮ࣝࣉCࡣ࣓ࣜ
ࣁࣜࡀᑡ࡞ࡃ㸪ẚ㍑ⓗⴠࡕ╔࠸ࡓ㟼ⓗ࢖࣓࣮ࢪࡢ
ᑐ㇟ࢆዲࡴࡇ࡜ࡀศ࠿ࡗࡓ㸬
᣻ҽᴾ
䐥
䐦
⋁⋟⊳⋆⋑⊰⊹
᩺ႎ
έᡶႎ
ᝍᓙ
ɥԼ
‫ڤ‬ⅼ
⋝⊳⋚⋅⋟
఍ᛦ᭗ⅳ
⋍⊬⊱⋐⋚
ኮٟႎ ˡወႎ
䐡 ᓳ←ბⅼ
䐤
⋓⋙⋋⋙ⅻⅱ↺
⊾⋏⋠⊱⋄⊩
䐣
ѣႎ
⊷⊽⋟⊮⊲⋚
䐢
䐟
ᅗ㸫㸵 ࢡࣛࢫࢱ࣮ศᯒ⤖ᯝ
䐠
᠉ࣛᴾ
ᅗ㸫㸷 ᩘ㔞໬Ϫ㢮ศᯒ⤖ᯝ
ࢡࣛࢫࢱ࣮ศᯒࡢ⤖ᯝ㸪ࢧࣥࣉࣝࡢ㉁ឤ࡟ᑐࡍ
ࡿឤࡌ᪉ࡀ㸲ࡘࡢࢢ࣮ࣝࣉ࡟ศࡅࡽࢀࡿࡇ࡜ࡀࢃ
࠿ࡗࡓ㸦ᅗ㸫㸵㸧㸬ࢢ࣮ࣝࣉA㸪Bࡣ㞄ࡾྜ࠺㒊ရ
ࡢࢥࣥࢺࣛࢫࢺࡀ࠶ࡿࡇ࡜ࢆዲࡴഴྥ࡟࠶ࡿࡢ࡟
ᑐࡋ㸪ࢢ࣮ࣝࣉC㸪Dࡣࢥࣥࢺࣛࢫࢺࡀ࠶ࡲࡾ࡞࠸
ࡇ࡜ࢆዲࡴഴྥ࡟࠶ࡗࡓ㸬
ࡑࡢ௚ࢢ࣮ࣝࣉࡶྠᵝ࡟ศᯒࢆᐇ᪋ࡋ㸪Ⴔዲ࢖
࣓࣮ࢪࢆᢳฟࡋࡓ㸬ࡉࡽ࡟㸪⿕㦂⪅ᒓᛶ࠿ࡽ㸪ࢢ
࣮ࣝࣉࡢ୰ᚰ࡜࡞ࡿ࣮ࣘࢨ࣮ᒙࢆ๭ࡾฟࡋ㸪ྛࣘ
࣮ࢨ࣮ᒙ࡜㉁ឤ࡟ồࡵࡿ࢖࣓࣮ࢪࢆ⾲㸫㸱࡟ࡲ࡜
ࡵࡓ㸬
⾲㸫㸱 ⤖ᯝࡲ࡜ࡵ
㸱㸫㸱㸬㉁ឤ࡟ồࡵࡿ࢖࣓࣮ࢪ
㉁ឤࡢឤࡌ᪉࡛ศ㢮ࡉࢀࡓ࣮ࣘࢨ࣮ᒙࡀồࡵࡿ
࢖࣓࣮ࢪࢆㄪᰝࡍࡿࡓࡵ㸪ྛࢧࣥࣉࣝ࠿ࡽཷࡅࡿ
࢖࣓࣮ࢪࢆ࢔ࣥࢣ࣮ࢺ࡟࡚ᢳฟࡋࡓ㸬౑⏝ࡋࡓ࢔
ࣥࢣ࣮ࢺ⏝⣬ࡢ୍㒊ࢆᅗ㸫㸶࡟♧ࡍ㸬
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࢔ࣥࢣ࣮ࢺ⤖ᯝࢆᩘ㔞໬Ϫ㢮࡛ศᯒࡋ㸪㉁ឤ࡟
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