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᪥ᚰ➨ 㻣㻡 ᅇ኱఍䠄㻞㻜㻝㻝䠅㻌
࣮ࣘࢨ࢚ࢡࢫ࢚࣌ࣜࣥࢫࡢホ౯ᣦᶆ࡟ࡘ࠸࡚ࡢヨࡳ
‫ۑ‬㯮㡲ṇ᫂㸯
㸦 ᨺ㏦኱Ꮫ CODE㸧
࣮࣮࢟࣡ࢻ: ࣮ࣘࢨ࢚ࢡࢫ࢚࣌ࣜࣥࢫࠊ‶㊊ᗘࠊ≧ἣ
㸯
A Trial Survey on the Measure for the User Experience
Masaaki Kurosu1
1
( The Open University of Japan, CODE)
Key words: User Experience, Satisfaction, Situation
┠ ⓗ
HCI (Human Computer Interaction)ࡢ㡿ᇦ࡛ࡣࠊ㏆ᖺࠊ࣮ࣘࢨ
ࣅࣜࢸ࢕࡟㛵㐃ࡋࡓᴫᛕ࡜ࡋ࡚࣮ࣘࢨ࢚ࢡࢫ࢚࣌ࣜࣥࢫ
(UX: User Experience)ࡀ㆟ㄽࡢᑐ㇟࡟࡞ࡗ࡚࠸ࡿࠋࡑࢀࡽࡢᴫ
ᛕࢆ࡝ࡢࡼ࠺࡟ ᐃࡋ⾲⌧ࡍࡿ࠿࡟ࡘ࠸࡚ࠊ࣮ࣘࢨࣅࣜࢸ࢕
࡟ࡘ࠸࡚ࡣ ISO9241-11 [1]࡛᭷ຠࡉࡸຠ⋡࡜࠸ࡗࡓୗ఩ᴫᛕ
ࡀᩚ⌮ࡉࢀ࡚࠾ࡾࠊࡑࢀࡒࢀṇ⟅⋡ࡸᡤせ᫬㛫࡜࠸࠺ホ౯ᣦ
ᶆ࡬ࡢᑐᛂ௜ࡅࡶ(୍ᛂ)࡞ࡉࢀ࡚࠸ࡿࠋ௚᪉ࠊUX ࡟ࡘ࠸࡚ࡣࠊ
ࡑࡢᴫᛕᐃ⩏ࡶከᵝ࡛࠶ࡾࠊࡉࡽ࡟ࡑࡢୗ఩ᴫᛕࡢᵓᡂࡶ᫂
☜࡛ࡣ࡞ࡃࠊྛேྛᵝ࡟ࡑࡢᴫᛕࢆ฼⏝ࡋ࡚࠸ࡿࡢࡀ⌧≧࡛
࠶ࡿࠋ࠸ࢃࢇࡸホ౯ᣦᶆ࡟ࡘ࠸࡚ࡢྜពࡶᚓࡽࢀ࡚࠸࡞࠸ࠋ
ࡇࡢ࠶ࡓࡾࡢᐇែ࡟ࡘ࠸࡚ࡣࠊUX White Paper [2]࡛᫂ࡽ࠿࡟
ࡉࢀ࡚࠸ࡿ࡜࠾ࡾ࡛࠶ࡿࠋ
⌧≧࡛࠶ࡿ⛬ᗘࡢྜពࢆᚓ࡚࠸ࡿࡢࡣࠊUX ࡣᐇ⏝ⓗရ㉁
(pragmatic quality ࠶ࡿ࠸ࡣ utilitarian quality)࡜ឤᛶⓗရ㉁
(hedonic quality)࡜࠿ࡽᵓᡂࡉࢀࡿᴫᛕ࡛࠶ࡿ࡜࠸࠺⪃࠼᪉࡛
࠶ࡿࠋࡓࡔࠊࡇࡢ஧ࡘࡢရ㉁࡟ࡘ࠸࡚ࠊ⥲ྜⓗ࡞ UX ࡟ᑐࡍ
ࡿᐤ୚ࡢ௙᪉࡟ࡘ࠸࡚ࡣࡲࡔ᫂ࡽ࠿࡟ࡉࢀ࡚࠾ࡽࡎࠊࡓ࡜࠼
ࡤᐇ⏝ⓗရ㉁ࡢపࡉࢆឤᛶⓗရ㉁ࡢ㧗ࡉ࡛⿵࠺ࡇ࡜ࡀฟ᮶ࡿ
ࡢ࠿ࠊ࡜࠸ࡗࡓㄢ㢟ࡀṧࡉࢀ࡚࠸ࡿࠋ
ࡑࡇ࡛ࠊᮏ◊✲࡛ࡣࠊୗ఩ᴫᛕࡢᐇ⏝ⓗရ㉁࡜ឤᛶⓗရ㉁
ࢆ༊ูࡏࡎࠊUX ࡜࠸࠺ᴫᛕࡢ࡛ࣞ࣋ࣝࠊ࡝ࡢࡼ࠺࡞ᴫᛕ࡟
ࡼࡗ࡚ࡑࢀࡀ⾲⌧ࡉࢀ࠺ࡿ࠿ࢆㄪ࡭ࡿࡇ࡜࡟ࡋࡓࠋ
ࡗࡓ᫬
e. ᪑㤋ࡢ㒊ᒇ࡟ධࡗࡓࡽ⥡㯇࡞ⰼࡀάࡅ࡚࠶ࡗࡓ᫬
f. MS Excel ࡛ࠊࢢࣛࣇࡀᛮࡗ࡚࠸ࡓࡼ࠺࡟ᥥࡅࡓ࡜ࡁ
g. MS Excel ࡛ࠊࢢࣛࣇࡀᛮࡗ࡚࠸ࡓࡼ࠺࡟ᥥࡅ࡞࠿ࡗࡓ࡜ࡁ
h. ㄢ㢟ࡀࠏษ࡟㛫࡟ྜࡗࡓ࡜ࡁ
i. ㄢ㢟ࡀࠏษ࡟㛫࡟ྜࢃ࡞࠿ࡗࡓ࡜ࡁ
j. ࡕࡻࡗ࡜㞴᫆ᗘࡢࣞ࣋ࣝࢆ࠶ࡆࡓࢤ࣮࣒ࢆࡋ࡚࠸ࡿ࡜ࡁ
ࡇࢀࡽࡢ࠺ࡕࠊa, b, e, f, h ࡣ࣏ࢪࢸ࢕ࣈ࡞⤒㦂ࠊc, d, g, i ࡣࢿ
࢞ࢸ࢕ࣈ࡞⤒㦂ࠊj ࡣ࡝ࡕࡽ࡟ࡶ࡞ࡾ࠺ࡿ⤒㦂࡛࠶ࡿࠋ
ࡇࢀࡽࡢ⤒㦂࡟ࡘ࠸࡚ࠊ(1)-(6)ࡢᣦᶆ࡟㛵ࡋࠊ
ࠕᙉࡃࡑࡢẼ
ᣢࡕࢆឤࡌࡿࠖ
ࠕࡸࡸࡑࡢẼᣢࡕࢆឤࡌࡿࠖ
ࠕ࡝ࡕࡽ࡛ࡶ࡞࠸ࠖ
ࠕࡸࡸ཯ᑐࡢẼᣢࡕࢆឤࡌࡿࠖࠕᙉࡃ཯ᑐࡢẼᣢࡕࢆឤࡌࡿࠖ
࡜࠸࠺ 5 ẁ㝵࡛ホ౯ࢆࡉࡏࡓࠋㄪᰝᑐ㇟⪅ࡣࠊᏛ㒊࣭኱Ꮫ㝔
ࡢᏛ⏕ 35 ྡ(⏨Ꮚ 21 ྡࠊዪᏊ 14 ྡ)࡛࠶ࡿࠋ
⤖ ᯝ
ᖹᆒ್ࢆ࠶ࡽࢃࡍࢢࣛࣇࢆᅗ 1 ࡟♧ࡍࠋᅗ࡛ࡣ 10 ࡢ⤒㦂ࢆ
࣏ࢪࢸ࢕ࣈ࡜ࢿ࢞ࢸ࢕ࣈ࡟ศࡅ࡚⾲♧ࡋ࡚࠸ࡿࠋ⪃ᐹ࡟ࡘ࠸
࡚ࡣ⤒㦂ࢆ GOB, POB, SOB ࡜࠸࠺࢝ࢸࢦ࣮ࣜ࡟ศࡅࠊู㏵ࠊ
఍ሙ࡟࠾࠸࡚ㄝ᫂ࡍࡿࠋ
᪉ ἲ
⤒㦂ࢆ⾲⌧ࡍࡿ⾲⌧ㄒ࡟ࡣ࠸ࢁ࠸ࢁ࠶ࡿࡀࠊࡇࡇ࡛ࡣࠊẚ
㍑ⓗࢲ࢖ࣞࢡࢺ࡟⾲⌧ࡋ࡚࠸ࡿ࡜ᛮࢃࢀࡿ(1) ᚰᆅࡼࡉࠊ(2)
ᴦࡋࡉࠊ(3) ࠺ࢀࡋࡉࠊ(4) ᛌ㐺ࡉࠊ(5) ᖾ⚟ឤࠊ(6) ‶㊊ឤ
ࢆྲྀࡾୖࡆࡓࠋࡇࢀࡽࡣࠊUX ࡢ㆟ㄽࡢ୰࡛ࡋࡤࡋࡤྲྀࡾୖ
ࡆࡽࢀ࡚ࡁࡓࡶࡢ࡛ࡣ࠶ࡿࡀࠊࡑࢀࡀ UX ࡢከᵝᛶࢆ࢝ࣂ࣮
ࡋࡁࡗ࡚࠸ࡿ࡜࠸࠺ಖドࡣ࡞࠸ࠋࡲࡓࠊ⫼ᬒ࡟ࡣࠊ⤒㦂࡟ࡣ
࣏ࢪࢸ࢕ࣈ࡞ࡶࡢ࡜ࢿ࢞ࢸ࢕ࣈ࡞ࡶࡢࡀᏑᅾࡋࠊࡑࢀࡒࢀࡣ
୍ḟඖⓗ࡟⾲⌧ࡉࢀࡿ࡜࠸࠺௬ᐃࡀ࠶ࡿࠋㄪᰝ࡛ࡣࠊ࣏ࢪࢸ
࢕ࣈ࡞⾲⌧ࡢ᪉ࢆ⏝࠸ࡓࠋࡇࢀࡽ 6 ࡘࡢ⾲⌧ㄒ௨እ࡟ࡶ⤒㦂
ࢆ⾲⌧ࡍࡿ(ホ౯ࡍࡿ)ゝⴥ࡟ࡣ࠸ࢁ࠸ࢁ࡜࠶ࡿ࡜ᛮࢃࢀࡿࡀࠊ
௒ᅇࡣࡲࡎࡇࡢ 6 ࡘ࡟㝈ࡗࡓࠋ
ḟ࡟ホ౯ᑐ㇟࡜࡞ࡿ⤒㦂ࢆ࡝ࡢࡼ࠺࡟⾲⌧ࡍࡿ࠿ࡀၥ㢟࡜
[1]
࡞ࡿࠋ⤒㦂ࢆ 400 Ꮠ⛬ᗘࡢ▷࠸ࢩࢼࣜ࢜[3]࡛⾲⌧ࡍࢀࡤࠊ࠶
ࡿ⾜Ⅽ࡟ࡘ࠸࡚ࠊᩥ⬦ࢆྵࢇࡔ⾲⌧ࡀྍ⬟࡜࡞ࡿࡀࠊ㏫࡟ࠊ
ࡑࡢᩥ❶ࡢ࡝ࡇ࡟ὀ┠ࡋࡓࡢ࠿ࡀ୙᫂░࡟࡞ࡿ࡜ࡶ⪃࠼ࡽࢀ
ࡿࠋࡑࡇ࡛ࠊ௒ᅇࡣࠊ࠶ࡿ⛬ᗘࡢᩥ⬦ࢆྵࢇࡔ༢ᩥ࡛⤒㦂ࢆ
[2]
⾲⌧ࡍࡿࡇ࡜࡟ࡋࡓࠋࡑࢀࡣ௨ୗࡢ 10 ಶ࡛࠶ࡿࠋ
a. ᑠở࠸ᗑ࡛࣮࣓ࣛࣥࢆ㣗࡭࡚ࡳࡓࡽண᝿እ࡟࠾࠸ࡋ࠿ࡗ
[3]
ࡓ᫬
b. ᐷᚰᆅࡢ࠸࠸࣋ࢵࢻ࡟ᶓ࡟࡞ࡗ࡚࠸ࡿ᫬
c. 㟁Ἴ≧ែࡀᝏࡃ࡚ᦠᖏ㟁ヰࡢ㡢ኌࡀ⪺ࡁ࡙ࡽ࠸᫬
d. ࢸࣞࣅ␒⤌ࡢ㘓⏬ࢆண⣙ࡋ࡚࠸ࡓࡢ࡟㘓⏬࡛ࡁ࡚࠸࡞࠿
̿ 1228 ̿
ᘬ⏝ᩥ⊩
ISO9241-11:1998 (1998) “Ergonomics – Office Work with
Visual Display Terminals (VDTs) – Guidance on Usability
(JIS Z8521:1999 “ே㛫ᕤᏛ-どぬ⾲♧⿦⨨ࢆ⏝࠸ࡿ࢜ࣇ
࢕ࢫసᴗ-౑⏝ᛶ࡟ࡘ࠸࡚ࡢᡭᘬࡁ” ᪥ᮏつ᱁༠఍)
Roto, V. et al. (2011) “User Experience White Paper”
http://www.allaboutux.org/uxwhitepaper
Carroll, J.M. (1995) “Scenario-Based Design: Envisioning
Work and Technology in System Development” John Wiley
& Sons
(Masaaki Kurosu)

12～13頁