219-0843
1-1
IT University of Copenhagen Rued Langgaards Vej 7, DK-2300 Copenhagen S.
E-mail:
{nakatani.momoko, ohno.takehiko}@lab.ntt.co.jp,
[email protected]
ICT
ICT
Participatory Design to Create Innovative Services
Case study on the workshop held in Japan and Denmark
Momoko NAKATANI
Mika YASUOKA
and
Takehiko OHNO
Nippon Telegraph and Telephone Corporation, 1-1 Hikarino-oka, Yokosuka-shi, Kanagawa, 219-0843 Japan
IT University of Copenhagen Rued Langgaards Vej 7, DK-2300 Copenhagen S
E-mail:
{nakatani.momoko, ohno.takehiko}@lab.ntt.co.jp,
[email protected]
Abstract To create innovative services which satisfy user needs, participatory design approach was adopted. We
conducted service design workshops both in Japan and Denmark to see the effectiveness of our design game named “ICT
Design Game”. ICT Design game is a design method to create future ICT services. As a result of our workshops, the tools of
the games, such as pictures and video-clips, helped the participants to understand the user and the technology and to create new
service ideas. We also found the differences in the process and the results in spite of fixed and well-defined procedure of the
method.
Keyword Participatory Design Workshop Ethnography, Service Design
1.
ICT Information Communication Technology
[1]
2.
2.1.
[4,5]
[1]
ICT
[3]
ICT
ICT
Brandt[3]
[2,3]
1
ICT
4
5
3. ICT
Ehn
Brandt
[2]
ICT
ICT
ICT
ICT
Brandt
4
Brandt
[2]
ICT
4
3
Brandt
ICT
ICT
ICT
1
30
1
30
1
5
IT
[7]
1
4
Brandt
5
[3]
ICT
1
2
,
ICT
Q1
ICT
Q2
Q3
4.2.
ICT
ICT
Q1
Q1
ICT
5
/
Brandt
ICT
ICT
2
1
ICT
2
ICT
2
ICT
Q2
2
2
2
97
18
22
2
40
2
52
35
4.
15
80
5
4.1.
1
ICT
7
8
ICT
ICT
Q3
4.4.
4.4.1.
6
3
Q1
2
DK-D, E
1
13
3
2
JP-A,B,C
3
38
1
4.3.
30
40
5
2015
ICT
ICT
IT
IT
IT
DK-D
DK-E
1
JP-‐A
JP-‐B
38
JP-‐C
(38)
DK-‐D
(38)
DK-‐E
KobayashiYoko(35)
Matsuda Yuri
(40)
OL
1
1
PC
3
3
13
5
8
6
13
10
PC
8
10
7
IT
I
C
T
Gesture triggered,
Your own voice
Voice Confirmed
Buddy
support on kitchen
,TV,
8
7
6
5
4
3
2
1
0
JP-B
JP-C
ICT
2
40%
35%
30%
25%
20%
15%
10%
5%
0%
DK-C
3
JP-B
2.5
31.25%
JP-A
DK-D
JP-B
JP-B
4.4.2.
Q2
3
4
JP-B
C,DK-D
JP-B
E
600
37.5
6.75
28
5
13
JP-A
4
30
40
5.
3
5.1. ICT
JP-B
IT
5.2
4.4.3.
Q3
[6,7]
3
[6,7]
JP-A
A
B
A
A
C
5
4
A
C
A
15
12
10
8
6
4
2
0
1
4
2
3
4
5
6
7
8
JP-B
5.2.
6.
ICT
JP-B
DK-E
4
8
9
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,
, 2008.
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,
? Web
;
(2008).
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