Specialities Best performers analysis Business and personnal core pattern analysis Sales & service change management Sales & service models development Sales, service & management training Well developed skills Sales & service skills Coaching skills Jan Roel van Rhee Management consultancy My mission: To give people a new kick-off @work, based on the most recent best practices Training delivery Change management Mobile: +32 495 28 11 38 Email: [email protected] Books De 36 tips voor tevreden klanten, 1996 The House of Contact Centers Handboek voor tevreden klanten, 1999 Veemarkt 5 Opleiden is uitdagen, 2001 B-2800 Mechelen Verkopen, nieuwe fundamentals, 2007 Belgium Klantgericht werken bij de overheid, 2008 In preparation: T-READ selling, est. publishing date: Q1 2015 Year of birth 1962 Professional experience Sales & marketing: several IT companies, e.g. Xerox 1986-1992 Languages Dutch, French, English Business owner SB Marketing 1992-2007 All functions: sales, marketing, training, consultancy, ... Customers: contact centers, service companies, government, ... Business owner SB Management 1995-present All functions: sales, marketing, training, consultancy, ... Customers: contact centers, service companies, government, ... Education Basic education: Industrial engineering electronics/computer science (HIK, 1986) Postgraduate business administration (KUL, 1988) NLP-Master Practitioner (Inmind, 1998) Training Several sales & communication training modules Marketing and industrial marketing Quality systems and ISO9000 ...
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