Download - Jharkhand

Sl.
No.
Section &
Clause Ref
Company
Name
Page
No
Query
Response to Query
4
There is a gap of 1 month between the submission date
mentioned as 18th December 2014 & the date of
opening technical tender mentioned as 18th January
2015. Generally it happens in the same date, to ensure
that all the participating vendors have submitted the
requisite documents at the same time of submission.
please refer the date
extension
& DCCBs, 4500
PoS/Tablet and 700000
cards including
KCC/Rupay
1
Important
Dates- Points
3 & 4.
2
Preamble.
Para 1-Bullet
point 2 & Para
2- Line 2
EURONET
7
Mismatch in number of DCCBs. Kindly clarify the total
number of DCCBs, branches, PACs, PoS machines &
cards to be issued.
3
General
EURONET
7
Are all the Banks running in a single instance of the
CBS or in different instances?
Different instances
all ready answered
Yes
EURONET
4
Clause 3.4.4
EURONET
15
"The Technical Bids will be opened at 15.30hrs on 18th
December, 2014. The
Bidder(s) or their authorized representatives may be
present if they so desire." Mismatch in bid opening
dates with respect to Page 4.
5
Clause 3.5.4.
Point iv
EURONET
17
Could we submit the EMD in the form of PBG.
6
Clause 4.2.4.
Technical
Eligibility
criteria for
Schedule A
EURONET
21
7
Clause 4.8.1
& Clause 3.11
EURONET
26 &
18
"The bidder ATM Switch Solution should
be certified by and meeting all the
criteria set by NPCI." As per RBI directive on 28th
February 2013 the ASP should be PCI-DSS certified &
the application should be PA-DSS certified. Kindly
elaborate the statement.
"Minimum validity of the Proposal must be 180 days
from the date of its opening". Contradicting "Bids shall
remain valid for 180 days from the last date of
submission."
Switch must meet the
criteria set by NPCI
accepted
8
Clause
4.11.3- Point
1 & Point 2
EURONET
29
9
Technical
evaluation
criteria. Point
5
EURONET
29
Point 2 says- "In case, less than two participating
Bidders qualify on technical criteria and reach or exceed
the cut-off score of 40, then the Bank at its sole
discretion, may qualify maximum three (total) Bidders
on the basis of the top three scores (but not less than
30 marks)." This will compromise with the quality of the
bid as it contradicts the Point 1 which says- "The
technical proposals only will be subjected for evaluation
at this stage. The Bidders scoring less than 40 marks
(cut-off score) out of 60 marks in the technical
evaluation shall not be shortlisted for next stage of
Commercial Bid evaluation process." in the same
clause. So we suggest to keep Point 1 as the sole
criteria for selection of technically eligible ASP.
"Functional and Technical
Requirement of the State and
Central Co-operative Banks of
Jharkhand State." is given score of 10 out of 60. This is
just around 17% weightage given to the technical
capabilities of any ASP. We have always
observed that the tech & functional features carries
>50% of weightage of the total technical
evaluation score in any RFP. So we suggest that please
increase the weightage of the point 3 to 35+ which will
provide you with rich functional &
technical features required in payment systems for the
bank to run smooth operations in terms of switching &
card management today & also in near future with the
proliferations of various channels
being utilized today for payments.
"The ASP should provide the reconciliation system for
the 4 way reconciliation of the transaction". Generally 3
way reconciliation i.e. Host-to-Host, NFS & ATM pertains
to Switch. The CBR report is provided by the CIT. Kindly
elaborate the statement about 4 way recon.
Does bank has it's own BIO metric server or expecting
bidder to provide the Bio metric server as part of the
solution
10
Clause 5.2.1.
3rd last line
EURONET
40
11
5.2.2 (b)
EURONET
41
12
5.2.2 (c)Bullet point 6
EURONET
41
Is bank expecting bidder to provide EJ pulling
application as part of the solution or bank will use it's
own EJ pulling application
13
5.2.2 (c)Bullet point 2
EURONET
41
Do the bank has centralised finger print authentication
server or expecting bidder to provide this server as part
of the solution
As per IBA and NPCI
Bidder has to provide
14
5.2.2. (d)
EURONET
42
Can bank elaborate on Payment Gateway for online
usage of cards and Merchant Management System
transaction and connectivity? Whether interface is ISO
or any other format.
15
5.2.3 No. 4Bullet point 3
EURONET
43
Can ban elaborate on Integrated POS Management? Is
bank expecting to implement POS solution as well.
All ready Implemented
16
5.2.3 No. 4Bullet point 8
EURONET
43
Does bank has existing interface with FI host for
Aadhar/UIDIA or expecting bidder from provide FI host
as part of the solution
Yes
17
5.2.3 No. 8
EURONET
43
Does bank has plan to drive POS terminals. If yes can
bank share the POS projections
Yes
18
5.2.3 No. 11
EURONET
43
Does bank has any existing biometric terminal in
production?
No
19
5.2.3 No. 17Bullet point
10
EURONET
45
Does bank expect bidder to provide remote key
download for its ATM from day one
Yes
20
5.2.3 No. 32
EURONET
46
Can bank share the plan and projection of implementing
NFC
No
21
5.2.3 No. 40
EURONET
47
Is bank expecting to implement Credit solution as well,
please elaborate
Yes
22
5.2.3 No. 42
EURONET
48
Please elaborate on the different reconciliation process
mention in the clause
23
5.2.3 No. 50
EURONET
50
Since this is hosted model why bank is expecting front
end application access
Bank requirement
EURONET
50
Facility Management. Does it means of setting up of a
Technical Service Helpdesk by the ASP for the Bank
staff for Switch related queries? If yes, then we would
like to inform that We have our own 24x7x365
Technical Service Helpdesk available at our centrally
located Operations Centre for our clients based in India
as well as abroad, for any switch related queries. So,
request you to change this clause as "Technical Service
Helpdesk either on site at Bank's central location or at
ASP's operation centre".
Bank Is going to have
its own FMS
EURONET
51
Can we do this charging in batch rather than online
EURONET
75
"Interchange Revenue Sharing". Please elaborate this
statement as of what type of revenue sharing.
All revenues will be of
JSCB
EURONET
As this is an extensive tender so much pre-sales work
needed to be done. Requesting you to give an extension
of 15 days for the same.
all ready answered
Sarvatra
We request JSCB to modify the eligibility criteria as
following because the JSCB as itself as State Cooperative Bank.
“The bidder should have done ‘Rupay / NFS Network’ of
NPCI of minimum three banks in India including one
should be a State Cooperative Bank.”
State cooperative bank
or Any District central
Cooperative Bank
24
25
26
27
28
Clause 5.2.3
EFT solution
servicesPoint 55
5.2.4 No. 1 &
2
Clause 6.8,
Point 1.7
Bid
submission
date
Point No.: 4.2
Sub Point
No.: 4.2.3
21
29
Point No.: 4.2
Sub Point
No.: 4.2.6
30
Point No.: 4.2
Sub Point
No.: 4.2.7
Sarvatra
21
31
Point No.: 4.3
Sub Point
No.: 4.3.1
Sarvatra
22
Sarvatra
21
We request JSCB to increase the number of ATM/CD
form 100 to 300 because as per RBI Guidelines at least
one ATM per branch (Onsite-ATM) should be installed
which is going to be the future scope of work. So, to get
the quality vendors, the bidder should have the current
capacity of minimum three time of managing the ATM
network.
As per current scenario of Switching Industry in India,
as most of the ASP vendors such as Sarvatra
Technologies, AGS Transit Technologies, C-Edge
Technologies, Tata Payment Solution, Prizim
Technologies etc., that are certified by the NPCI are not
the owner of ATM Switch and the owner of IPR. So, for
the healthy competition we request to the JSCB to
modify the eligibility criteria as following:
“The bidder should own ATM Switch License(s) / should
have authorization from the application service provider
/ IPR owner for offering ATM Switching and Driving on
hosted platform.”
Being a company focused purely in the “Switching
Business”, for rural banks (such as DCCs, SCBs, UCBs
and RRBs, we have undertaken huge investments in
infrastructure and people in the switching business. The
market for rural switching business has only opened
since 2012-13, thus it is very difficult for an
organization to meet the criteria of turnover of Rest.
Ten crores. This, despite being the Largest Switching
Services Provider and 1st recognized ASP by NPCI, on
the NFS Sub-Membership Model of NPCI with over 170
Customers. Hence, we sincerely request JSCB to reduce
the benchmark criteria of turnover of Rs. Ten crores to
Rs. Five crores, so that we can also participate in this
bid.
Accepted
Accepted. A certificate
from OEM should be
given for all the future
up gradation without
any cost
Accepted
32
Point No.: 4.4
Sub Point
No.: 4.4.4
Sarvatra
23
33
Point No.: 4.4
Sub Point
No.: 4.4.5
Sarvatra
23
34
Point No.: 4.5
Sub Point
No.: 4.5.1
Sarvatra
24
35
Point No.: 4.6
Sub Point
No.: 4.6.2
Sarvatra
25
We would like to inform to the JSCB that as per current
scenario of Banking Sector in India, almost 1,67,000/ATMs/CDs are installed. So, to get quality vendor. The
OEM must have 6-7 % installation base in India. So we
request the JSCB to kindly increase the quantity from
1,000 to 10,000 ATMs/CDs.
The words ‘Co-operative Bank” can be miss- interpreted
as an Urban Co-operative (which May be of Single
Branch). We request JSCB to modify the eligibility
criteria as State co-operative Bank because the JSCB as
it itself is a State Co-operative Bank.
“The Bidder / OEM should have supplied ATMs to 10
Public Sector Banks/ Private Sector Banks/ State Cooperative Banks in India.”
We would want to inform to the JSCB that in ATM
Industry only financially strong company can support
the bank in all spheres. Considering this fact we request
the bank to kindly to modify it as following:
“The Bidder should have 3 years average The
bidder/ATM OEM should have a turnover of at least
Rs.50 Crores each year of last three financial years
2011-12 (audited), 2012-13 (audited), 2013-14
(audited/ unaudited).”
We would want to inform to the JSCB that to get the
more experienced vendor in the ATM Site preparation.
Kindly increase the number of 100 ATM Sites to 3000
ATM Sites. This may help you in better service because
of vast experience considering the scope of work in
JSCB AS 117 BRANCHES APPROX
Not accepted
SCB or DCCB both will
be eligible
Accepted
Not accepted
36
Point No.: 4.6
Sub Point
No.: 4.6.3
Sarvatra
25
37
Point No.:
4.11
Sub Point
No.: 4.11.3
Sarvatra
28
The words ‘Co-operative Bank” can be miss interpreted
as an Urban Co-operative (which May be of Single
Branch). We request JSCB to modify the eligibility
criteria as following because the JSCB as itself as State
Co-operative Bank.
“The Bidder/OEM should have prepared ATM Site for at
least 5 Public / Private Sector Banks/ State Cooperative Banks in India.”
We would like to request to the JSCB to modify the 1
mark to ½ marks. So that JSCB get more experienced
vendor in the Switching for better services. The modify
statement should be as under:
Technical Evaluation: Technical Bid Evaluation Criteria
are given below:
Criteria - Bidder’s Previous Experience in Indian
Banking Sector in Implementation of proposed Solution.
Weightage - ½ marks for each Bank rounded off to
nearest integer, subject to a maximum of 25 marks
Maximum Score – 25
All ready Answered
Accepted as 0.75 marks
/ Implementation
38
Point No.:
4.11
Sub Point
No.: 4.11.3
Sarvatra
28
39
Point No.:
4.11
Sub point
No.: 4.11.3
Sarvatra
29
The words ‘Co-operative Bank” can be miss- interpreted
as an Urban Co-operative (which May be of Single
Branch). We request JSCB to modify the eligibility
criteria as following because the JSCB as itself is a State
Co-operative Bank. So, the bank should give the
preference to the State Co-operative Banks installation
base more to get quality vendors. The modified
statement should be as under:
Technical Evaluation: Technical Bid Evaluation Criteria
are given below:
Criteria - The bidder should have done ‘Rupay/NFS
Network’ of minimum 5 State Co-operative Banks in
India. Bank giving preference to the bidder experienced
in State Co-operative Bank.
Weightage - 1marks for each Bank rounded off to
nearest integer, subject to a maximum of 5 marks
Maximum Score – 5
Being a company focused purely in the “Switching
Business”, for rural banks (such as DCCs, SCBs, UCBs
and RRBs, we have undertaken huge investments in
infrastructure and people in the switching business. The
market for rural switching business has only opened
since 2012-13, thus it is very difficult for an
organization to meet the criteria of turnover of Rs. Ten
crores. This, despite being the Largest Switching
Services Provider and the first authorised ASP by NPCI
on the NFS Sub-Membership Model with over 170
Customers. Hence, we sincerely request JSCB to reduce
the benchmark criteria of turnover of Rs.10 crores to
Rs.5 crores, so that we can also participate in this bid
and technically qualified. The modify statement should
be as under:
Criteria - Turnover Rs.5 crores each in all last Three
Financial Years
Not accepted
accepted
40
Point No.:
5.3.2
Sub Point
No.:14
Savatra
56
41
Point No.: 6.2
Sub Point
No.:12
Savatra
67
42
4.11 BID
evaluation
Process for
Schedule A –
4.11.3
Technical
Evaluation –
Prizm
payment
Services
pvt. Ltd.
Weightage - For all last three Financial Year of Rs.5
Crores or Higher then Max 15 Marks
For two Years Rs.5 Croes of higher then 10 Marks
For one year Rs.5 Crores or higher than 5 marks
Maximum Score – 15
We would want to inform to the JSCB that today all
major international brands use Windows 7 as OS in
banking sector of world. Therefore, all associated
software’s of ATMs/CDs are being developed based on
that. As Windows is the standard operating system so
we request the bank to kindly remove Linux.
As per current scenario of Switching Industry in India,
as most of the ASP vendors such as Sarvatra
Technologies, AGS Transit Technologies, C-Edge
Technologies, Tata Payment Solution, Prizim
Technologies etc., that are certified by the NPCI are not
the owner of ATM Switch and the owner of IPR. So, for
the healthy competition we request to the JSCB to
modify the eligibility criteria as following:
If the bidder is not the OEM or ASP, Please attached
due authorization Certificate from the OEM or ASP (If
Applicable).
We request criteria should be minimized at 5 marks for
1 bank. Since minimum cut off for qualification for
commercial bid is 40 marks. The weightage of marks for
this point is 25 marks. So it will make huge impact to
qualify for next level i.e. commercial bid. If this
weightage gets minimized then MNC’s like us will get
chance to serve your Bank and Bank will also get
benefit of international quality products and services.
Not accepted. OS may
be windows or LINUX
all ready answered
Not Accepted
43
44
45
Eligibility
criteria pt.
4.5.1
Technical
Specification
pt. no. 2.a
Technical
Specification
pt. no. 5.e
Vortex
24
Request to change the clause as "The bidder should
have 3 years aggregated turnover of at least Rs. 10
Crores each year of last three financial years 2011-12
(audited), 2012-13 (Audited), 2013 - 14 (Audited/
Unaudited)"
Vortex
53
Request to change the clause as "Intel Atom dual core
1.6 GHz or above"
not accepted
Vortex
54
Request to change the clause as "The currency cassette
must have latch/lock facility"
Accepted
Vortex
54
Request to change the clause as "The currency
dispensing speed for dispensing 4 notes per second or
above"
not accepted
55
Request to change the clause as "10 inches touch
screen monitor with minimum 8 function keys, Vandal
screen with privacy filter, triangular screen support.
Facility to support graphics".
not accepted
46
Technical
Specification
pt. no. 5.g
47
Technical
Specification
pt. no. 5.g
48
Technical
Specification
pt. no. 15.a
Vortex
56
49
Clause No.3
Clause no
3.7.3
Infrasoft
Technologies
4, 18
Vortex
Request to change the clause as "ATM should support
industry standard 3rd party software agent loaded for
the purpose of EJ pulling from a central site. Or vendor
has to provide his own software for EJ pulling".
Would request bank to extend the submission date for
another 3 weeks, as the Pre Bid meeting is on 12th
December and the clarification responses would be
conveyed by the bank in at least 7 days i.e. is 19th
December hence and it will be difficult to include the
changes announced in Response to Pre BID.
All ready answered
Accepted
All ready answered
50
Clause no 1
Preamble
Infrasoft
Technologies
51
General
Infrasoft
Technologies
52
General
Infrasoft
Technologies
General
Infrasoft
Technologies
53
7
In many cases the requirement has been restricted to
State Co-op while in few cases the
DCCBs are also included in the scope. InfrasoftTech
would like to know whether the combined branch
locations of SCB and DCCBs should be considered for
ATMs + CDs. Secondly, it may be possible that not all
locations may have ATM and CD both. Some may have
more than one ATM or CD. Therefore, please list the
locations for separately monitoring no of ATM and CD
per location. The location details are required to
estimate quantity as well as implementation and
servicing costs.
InfrasoftTech would like to know who will handle
dispute management in case of software and in case of
transaction. Generally handled by
sponsored bank.
We would request bank to provide expected number of
Financial and non-financial transactions.
We would request bank to revalidate the option for
CAPEX model procurement of ATM Switch which is more
cost effective and viable for the banks in future.
combined branch
locations of SCB and
DCCBs shall be counted
JSCB Responsibility
will be shared
not accepted this this
time may be considered
later stages
54
ATM
JSCB
Monitoring and reporting
of Every transaction
happening on an ATM
55
ATM
JSCB
Monitoring, and
Managing Large ATM
Networks
56
Card
Management
JSCB
Hot listing / activation of
Card with reports
57
Card
Management
JSCB
Issuance / Re-issuance of
Pins with reports
Sd/Chief Executive Officer

Download Report