Industry Day LATAM Airlines Group - Brasil 25/ 2014 INTEGRADED SAFETY AND SECURITY ASSURANCE Daniel Ramalho Guillaumon Safety Assurance Manager Agenda • • • • • IMS Hazard Identification Processes Risk Management Safety Assurance Processes Difficulties Integraded Management System Performance Health Processes Behavior Procedure Occupational Safety Security Quality Safety Condition Ground Safety Flight Safety Safety Promotion Safety and Security Assurance Risk Management Policy and Objectives SMS Pillars SMS IMS Structure Decision Make Senior Manage r Management Hazard Identification Processes Hazard Identification Processes Internal Source • ASR; • FDM – Flight Data Monitor; • Investigation; • LOSA; • Audits, Inspections and Surveillance. External Source • Accident Reports; • Industry ; • External Audits. Investigation Report Risk Management Acceptable Risks Risks to be mitigate and monitor Not Acceptab le Risks Integrated Safety and Security Assurance Accountable in charge Risk Management Hazard Identification Mitigation by due date Changing Process Managament Risk Assessment Committees Risk Monitor Implementing Correctives Actions What event can be measure? Flight Operations EGPWS Warning Unlawful Interference Hight Rate of descent above 2000 fts Emergency Runway Excursion RTO above 100 kts low fuel TCAS RA or TA Warning unestablished approach Scape Slide deployment What event can be measure? Ground Operations Dangerous Goods acceptance errors Ground Damage Efetividade errônea de componente na aeronave Vehicle collision pre-flight interferences Return of flight by technical problem Unlawful Event Aircraft loading error Dispatches errors Dangerous Goods leaks FOD at ramp area What can be measure? Six Sigma – Failure Index Variability Index Performance ≥6σ 100% ≥5σe<6σ 99,99994% ≥4σe<5σ 99,9937% ≥3σe<4σ 99,73% ≥2σe<3σ 99,45% ≥1σe<2σ 68% <1σ 0% What can be measure? MADE Performance = TARGET Management Lower Level • 50% - Station work Performance Average base on Six Sigma; • 20% - ASR investigation commitment; • 30% - Comply with all recommendations and correctives action. Upper level • 50% - Lower Level Performance Average; • 50% - Comply with all recommendations and correctives action. What can be measure? Corporate Example of Score SPI 10 % ASR Culture 20 % Labor Accident Index 10 % Serious Incident 10 % Incident 25 % Management Performance 25 % Safety and Security Operational Performance Operational Structure CORPORATE ESTRATEGIC TATIC MANAGEMENT FLIGH OPERATIONS GROUND OPERATIONS TER CGO MNT TER CGO MNT N L TER CGO MNT SEC AER RMP SEC I TER CGO SEC MNT AER RMP AER RMP TER MNT AER CGO B RMP OPERATION B SEC A TER MNT CAB FLT G AER RMP AER CGO E RMP SEC SEC Data base integration WORKFLOW DATA SOURCES INPUT DATA PROCESS Data Base - BI Integration Data Process Manual Input Consolidation Structure Staging Area CONSOLIDATION Datas Legacy Data Input Essbase REPORTS AND MONITOR Reports Conclusion Measurable Big Events Management Efficiency Training ASR Culture Operational Safety Commitment Level Operational Events ORG Management Operation Decisões Estratégicas Meritocracy Non punitive policy Operational Discipline Thank you Any questions? Daniel Ramalho Guillaumon Safety Assurance Manager [email protected]
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