REQUEST FOR PROPOSALS MERCHANT SERVICES AND CREDIT CARD PROCESSING FOR THE HARRISBURG INTERNATIONAL AIRPORT SUSQUEHANNA AREA REGIONAL AIRPORT AUTHORITY ONE TERMINAL DRIVE, SUITE 300 MIDDLETOWN, PA 17057 974598.1 SECTION1.00‐INVITATION SECTION2.00–GENERALINFORMATION 2.01 Definitions 2.02 Introduction 2.03 DeterminationofRespondents SECTION3.00–INSTRUCTIONSTORESPONDENTS 3.01 ResponsibilityforProposal 3.02 ProposalSubmittal 3.03 ProposalDeadline 3.04 Pre‐submittalMeetingandQuestions 3.05 ProposalSubmittalRequirements 3.06 SBE/DBE 3.07 AuthorityContact 3.08 Schedule SECTION4.00–EQUIPMENTANDCERTIFICATIONS 4.01 Equipment 4.02 Certifications SECTION5.00–AIRPORTANDPARKINGTRANSACTIONINFORMATION 5.01 AirportInformation 5.02 ParkingFacilities 5.03 ParkingTransactions 5.04 ParkingRevenueandCurrentProcessingFees SECTION6.00–POSTSUBMITTALEVENTS 6.01 EvaluationofProposals 6.02 ProposalSelection 6.03 SelectionCriteria 6.04 NoticeofAcceptanceofProposal 6.05 Authority’sRighttoAmend/CancelRFP 6.06 RepresentationofRespondents EHXIBIT1–CERTIFIEDNETWORKPROCESSORS EXHIBIT2–PARKINGFACILITIES EXHIBIT3–PARKINGTRANSCATIONS 974598.1 EXHIBIT4–PARKINGREVENUE EXHIBIT5–QUESTIONAIRE EXHIBIT6–QUOTEDFEES 974598.1 SECTION1.00–INVITATION REQUESTFORPROPOSALS MERCHANTSERVICESANDCREDITCARDPROCESSING TheSusquehannaAreaRegionalAirportAuthority(SARAA),ownerandoperatoroftheHarrisburg InternationalAirport,isseekingproposalsfromCompanieswishingtoprovidemerchantservices,creditcard transactionprocessingandrelatedancillaryservicesattheHarrisburgInternationalAirport(HIA)parking andgroundtransportationfacilities. ThisRFPisonlyavailableelectronically;papercopieswillnotbeavailable.Interestedpartiesmaydownload theRequestforProposalsfromtheHIAwebsite:www.flyhia.comunderDoingBusinessWithUs,Projects, MerchantServicesandCreditCardProcessingRFP. Four(4)copiesofsealedresponsesmustbesubmittedtoRebeccaMcCrone,SARAA,OneTerminalDrive, Suite300,Middletown,PA17057byFebruary11,2015by12:00pmE.S.T.labeled“PROPOSALFOR MERCHANTSERVICES”.SARAAreservestherighttoaccept,rejectormakerequestsfornewstatementsat itssolediscretion. 974598.1 SECTION2.00–GENERALINFORMATION 2.01 DEFINITIONS ThefollowingtermsanddefinitionswillapplythroughoutthisRequestforProposal “Airport” meansHarrisburgInternationalAirportlocatedin Middletown,Pennsylvania “Agreement” referstothedocumentallowingthecompanytoexclusively provideMerchantServicesandCreditCardProcessingfor theAuthority “Authority” referstotheSusquehannaAreaRegionalAirportAuthority, forthepurposesofthisdocument “Company” meansthesuccessfulcompany “CreditCardTransactions” summary/exampleofcreditcardtransactionsthatthe Companywillprovideservices “MMTF” theMultiModalTransportationFacilitythatencompasses theAirport’sparkinggarage(floors2,3and4),tollplaza, rentalcars(floor1)andrentalcarcounters “Proposal” documentsubmittedbyRespondent(s)tobeconsideredfor theAgreement;theoverallproposalshallinclude Respondents’requiredinformation(Section3.05)including Exhibit5andExhibit6 “Respondent(s)” anycompanyororganizationsubmittingaProposalforthe servicesrequestedinthisRFP “RFP” RequestforProposals “Transactions” includesthetotalcashandcreditparkingtransactions 2.02 INTRODUCTION TheSusquehannaAreaRegionalAirportAuthority(hereinaftercalledthe“Authority”),ownerand operatoroftheHarrisburgInternationalAirport(hereinaftercalledthe“Airport”)inMiddletown, Pennsylvania,requestsProposalsfromqualifiedfirmswishingtoprovidemerchantservicesand creditcardprocessingattheAirportrelatingtotheparkingoperation.TheAuthoritywillreceive andreviewProposalsfromRespondent(s)andintendstoselectone(1)Companytoprovide merchantservicesandcreditcardprocessingfortheparkingtransactionprocessing.TheAuthority intendstoenterintoa(3)yearAgreementwithtwo(2),one(1)yearoptions,commencingnolater thanApril1,2015,withrenewaloptionssubjecttomutualagreement. 974598.1 2.03 DETERMINATIONOFRESPONDENT(S) OnlythoseProposalsreceivedinatimelymannerandinproperform(definedinSection3.05)form Respondentswhocanprovideevidencethattheyarefullycompetent,havethenecessary experience,organizationalandfinancialcapabilitytofulfilltherequirementsformerchantservice andcreditcardprocessingoftheAirport’sparkingtransactionswillbeconsidered.Basedonthose Proposals,andotherinformationderivedfromandabouttheRespondents,theAuthorityintendsto enterintonegotiationswithone(1)Companywithrespectstofinalizingthefollowing:the proposedAgreement,organization,experience,transactionfeesandschedules,accessibilityto accountinformationandanyadditionalfeaturesoftheproposedAgreement(includingall SubmittalRequirements). IntheeventthatsuchnegotiationdoesnotproduceasatisfactoryAgreement,asecondRespondent shallbeinvitedtoenterintonegotiations.ShouldthesecondRespondentandtheAuthorityfailto negotiateanAgreementacceptabletotheAuthority,thethirdfirmshallbeinvitedtoenterinto negotiations,andsoonuntilanAgreementsatisfactorytotheAuthorityisreached. Someofthejobscopedescribedinthedocumentmaynotberequired.Firmsshouldbeawarethat thereisnoguaranteethatanyworkwillresultfromthisselectionprocessandthatifthe assignmentisundertaken,inwholeorinpart,thereisnoassuranceof,norshouldfirmsexpectto receivefurtherworkorassignments. SECTION3.00–INSTRUCTIONSTORESPONDENTS 3.01 RESPONSIBILITYOFRESPONDENT(S) EachRespondentisresponsibleforcarefullyexaminingthetermsandconditionssetforthinthis RFP,inspectingtheAirportanditsparkingfacilitiesandequipment,andforotherwisejudgingfor itselfallthecircumstancesandconditionsaffectingtheRespondent’sProposal.Submissionofa ProposalshallbeconclusiveevidencethattheRespondenthasmadesuchexaminationsand investigations. FailureonthepartoftheRespondent(s)tomakesuchexaminationsandtoinvestigatefullyshall notbegroundsforanydeclarationthattheRespondentdidnotunderstandtheconditionsofthe Proposal. 3.02 PROPOSALSUBMITTAL RespondentsshallabidebyalltheproceduressetforthintheRFPinthepreparationand submissionoftheirProposal.EachRespondentmustincludeoneoriginalandthree(3)copiesof theProposal.Proposalsshallbemailedordeliveredtothefollowingaddress. RebeccaMcCrone AccountingManager SusquehannaAreaRegionalAirportAuthority OneTerminalDrive,Suite300 Middletown,PA17057 974598.1 3.03 PROPOSALDEADLINE ProposalsmustbereceivedattheaddressedprovidedinSection3.02hereinnolaterthan 12:00pmE.S.T.February13,2015. 3.04 PRE‐SUBMITTALMEETINGANDQUESTIONS Therewillbenopre‐proposalmeeting.InterestedRespondent(s)shallsubmitquestionsinwriting viae‐mailtotheAuthorityrepresentativedesignatedinSection3.07.Deadlineforquestionswillbe 12:00pmE.S.T.onJanuary30,2015. IfitbecomesnecessarytoreviseanypartofthisRFP,ortorespondtogeneralinquiriesposedby vendors,addendashallbepostedatthelocationsetforthinSection3.07below.Itisthe requirementofallRespondent(s)acknowledgethereceiptofallchangesandaddenda. 3.05 PROPOSALSUMBMITTALREQUIREMENTS Respondent(s)thatsubmitaproposalmustincludesufficientdetailsofthefollowing: ThemainRFPbody Companyrepresentativenameandcontactinformation(thiswillbetherepresentativethe AirportwillcontactifneededthroughouttheRFPprocess) Completedquestionnaire(Exhibit5) Keycontactinformation,availablyandmethodsofcontact(Accountrepresentativeand customerservice) Transactionflowchartrepresentingatransactionfromthesaletosettlementoffundsatthe depositorybank SampleAgreement Descriptionorsamplesofreports,informationandservicesavailableonline Proofofminimumoften(10)yearsofexperienceprovidingmerchantserviceandcredit cardprocessing Minimumoffour(4)referencesfromcurrentclientsone(1)ofwhichmustbeofsimilarsize (orlarger)governmententity AcostsheetdetailinganyandallfeesthatareassociatedwithacceptingVisa,MasterCard, Discover,AmericanExpressasaformofpaymentforparkingattheAirport(including Exhibit6) ProposalsmissinganyoftherequestedinformationinSection3.05maybedisqualified. 3.06 SBE/DBE TheAuthorityiscommittedtopromotingofdevelopmentofsmallbusinessenterprises(SBE)and disadvantagedbusinessenterprises(DBE)inthisarea.AllSBEandDBEareencouragedto participateintheRFPprocessandtheAuthorityagreestocomplywithallapplicablefederal,state andlocallaws,includingtheCivilRightsActof1964asamended. 3.07 AUTHORITYCONTACT InquiriesonallmatterspertainingtothisRFPortheprocessshouldbedirectedto: 974598.1 RebeccaMcCrone AccountingManager SusquehannaAreaRegionalAirportAuthority OneTerminalDrive,Suite300 Middletown,PA17057 E‐mail:[email protected] Telephone:(717)948‐3900 Facsimile:(77)948‐3516 Inquiresshallbelimitedtoquestionsrelatedtoclarificationofthecontentsandsubmittalofthis RFP.Alladdendaandclarificationswillbepostedtowww.flyhia.com,DoingBusinessWithUs, Projects,MerchantServicesandCreditCardProcessing,ChangesandAddenda. 3.08 SCHEDULE December29,2014–RFPissued January30,2015–Deadlineforquestions February11,2015–Proposalsdueby12:00pmE.S.T February12–19,2015–SARAAreviewandgradingofProposals February25,2015–BoardapprovaltonegotiateandenterintoanAgreement February26–March30,2015–Negotiation/executeagreementwithCompany SECTION4.00–EQUIPMENTANDCERTIFICATIONS 4.01 EQUIPMENT Theequipmentusedforparkingtransactions(excludingXpressPARKtransactions)atHIAis FederalAPDequipmentinstalledapproximatelytwo(2)yearsago.TheplatformusedisFederal APD/3M’sScanNet. ParkingandgroundtransportationcreditcardtransactionsrunthroughtheScanNetCentralCredit CardinconjunctionwithNETePayfromDatacapSystems.Whenacreditcardisusedatapieceof equipment,theinformationonthecardissenttoScanNetCentralCreditCardwhichthenpasses thetransactiontoNETePay(internetbased)andthentothebankprocessor(seeExhibit1foralist ofcertifiednetworkprocessorsthatcanbeusedwithScanNet). 4.02 CERTIFICATIONS TheCompanywillcurrentlypossessthenecessarycertificationsestablishedbythecreditcard associations,includingPaymentCardIndustry(PCI),andfront‐endprocessorstoprocessthe Airport’sparkingtransactions.TheCompanyagreestomaintainthesemandatedcertificationsin thefutureastherequirementschange. 974598.1 SECTION5.00–BACKGROUNDINFORMATION 5.01 AIRPORTINFORMATION Owner: SusquehannaAreaRegionalAirportAuthority(SARAA) Location: TownshipofLowerSwatara BoroughofMiddletown DauphinCounty,Pennsylvania Identifier: MDT Operator: SARAA,anindependentAirportAuthoritycreatedin1998underthePennsylvania MunicipalitiesActof1945 Classification: SmallHub–AirCarrier 5.02 PARKINGFACILITIES Theparkingfacilitiesandlotcountsareasfollows: MultiModalTransportationFacility(MMTF)–2,504 EconomyParking–2,835 EmployeeLot(nocharge) AdministrationLot(nocharge) AttachedExhibit2isamapoftheHarrisburgInternationalAirportparkingfacilities. 5.03 PARKINGTRANSACTIONS AttachedExhibit3summarizesthenumberofparkingTransactionsforcalendaryears2010to 2013 5.04 PARKINGREVENUE Exhibit4isasummaryofannualrevenuefromTransaction. SECTION6.00–POSTSUBMITTALEVENTS 6.01 EVALUATIONOFPROPOSALS TheAuthoritywilluseevaluationcriteriaitjudgesmostappropriatetothereviewprocessandthe relativeimportanceofthiscriteriawillbedeterminedatthesolediscretionoftheAuthority(see Section6.03,SelectionCriteria).NoCompanyshallhaveanycauseofactionagainsttheAuthority arisingoutofafailuretosecureanAgreementwiththeAuthority,failurebyAuthoritytoconsidera Respondent'sProposalorthemethodsbywhichtheAuthorityevaluatedProposals.Theselection 974598.1 oftheprospectiveCompanyandthedecisiontoengageinnegotiationswiththatCompanyshallbe atthesolediscretionoftheAuthority. TheAuthorityintendstoenterintoanAgreementwiththeselectedCompanywhoseProposal,in thesolejudgmentofAuthority,ismostadvantageoustoAuthorityandusersoftheAirport.The Authorityreservestheright1)toaccepttheCompanyitdeemsmostsuitableandbeneficial,2)to rejectanyorallProposalsforanyreason,and3)towaiveanyoftherequirementsoftheProposal proceduresexplainedinthisdocument.TheAuthorityreservestherighttoretainallcopiesof ProposalssubmittedbyprospectiveRespondents. 6.02 PROPOSALSELECTION TheAuthorityintendstoselectone(1)Proposalbutreservestherighttoacceptnoneofthe Proposals,tonegotiateformodificationofanyProposalwiththemutualconsentoftheCompany,to accepttheProposalwhich,inthejudgmentoftheAuthority,shallbedeemedthemost advantageoustotheAuthorityandtheusersoftheAirport,and/ortoproceedinanyothermanner deemedtobeintheAuthority’sbestinterest. InitialreviewandrankingofCompaniesshalloccurwithinapproximatelytwo(2)week ofproposalduedate.TheAuthoritywillreviewallproposals,rankingeachproposalin accordancewiththeapplicableselectioncriteria. NoticetoCompanies:Uponthereviewofproposalsandrankingoffirms,theAirportwill notifytheselectedCompanyoftheirselectionfornegotiation.THEREWILLBENO INTERVIEWS.FIRMSWILLBESELECTEDANDRANKEDONTHE BASISOFTHEIR PROPOSALSONLY. Negotiation:TheAuthoritywillenterintonegotiationswithone(1)Companywith respect tofinalizingaproposedAgreementincluding,butnotlimitedto,the following: organization;staffingandpersonnelschedules;fees;hoursofoperation;feeschedules; levelofservice;andanyotherfeaturesorprovisionsofmutualconcernintheproposed OperatingAgreement. IntheeventthatsuchnegotiationdoesnotproduceasatisfactoryAgreement,asecondRespondent shallbeinvitedtoenterintonegotiations.ShouldthesecondRespondentandtheAuthorityfailto negotiateanAgreementacceptabletotheAuthority,,thethirdfirmshallbeinvitedtoenter negotiations,andsoonuntilanAgreementsatisfactorytotheAuthorityisconcluded. 6.03 SELECTIONCRITERIA Althoughnotintendedtobeanall‐inclusivelistoffactorstoconsider,thefollowingitemswillbe consideredwhenselectingaCompany,innoparticularorder: a. ReportingCapabilities b. ProposalFormatandRequirements c. AbilitytoWorkwithFAPDEquipment(DataCap) d. CustomerService e. Cost f. Experience g. PromptnessofsettlementoffundstoSARAA 974598.1 6.04 NOTICEOFACCEPTANCEOFPROPOSAL UpontheAuthority’sselectionofaProposal,theselectedCompanywillbenotifiedbytelephone, thenCertifiedMail,ReturnReceiptRequested,oftheselectiontocommencenegotiationsofan Agreementtoprovidemanagementandoperationservicesoftheairportparkingfacilities.Should theselectedCompanyfailorrefusetosoperform,theAuthorityreservestherightandshallbefree torevokesuchselectionandtoselectanotherCompany.TheselectedCompanywillnegotiateand enterintoanAgreementwiththeAuthority. 6.05 AUTHORITY’SRIGHTTOAMEND/CANCELRFP TheAuthorityreservestheright,initssolediscretion,toterminate,suspend,modifyorcancelthis RFPatanytimepriortoexecutinganAgreementwithaselectedCompany.Intheeventofsuch termination,suspension,modificationorcancellation,theAuthorityshallhavenoobligationor liabilitytoanypersonorentityasaresult,includingbutnotlimitedtothoseparticipatinginthe RFPprocess. 6.06 REPRESENTATIONOFRESPONDENTS Bysubmittingaproposal,theRespondentunderstandsandagreesthattheAuthorityisnot incorporatingthepublicbiddingprocessintothesolicitation;thattheAuthorityhasfulland completediscretiontorejectoracceptanyproposal;andthatnothinginthisRFPshallcreateany contractualrightsorobligationsbyandbetweentheAuthorityandanypersonorentityresponding hereto. 974598.1 EXHIBIT1–CERTIFIEDNETWORKPROCESSORS datacap/NETePay AllianceData/Heartland BluePay ChasePaymentech CEPAS DialectPayments Desjardins Elavon FirstDataMerchantServices GlobalPayments Mercury MonerisCanada SterlingPayments TSYS Vantiv 974598.1 EHXIBIT2–PARKINGFACILITIES EMPLOYEE LOT 974598.1 MMTF ADMINISTRATIVE LOT ECONOMY LOT EXHIBIT3‐PARKINGTRANSACTIONS CreditTransactionsOnly Year GarageTrns. AveragePrice LongTerm Trns. AveragePrice 2010 71,157 19.29 66,908 38.66 2011 67,902 21.31 64,500 38.97 2012 65,669 22.64 66,910 39.81 2013 71,026 23.84 68,697 40.29 Ticketpricesinthegaragenormallyvaryfrom$2.20to$200andfrom$2.20to$100inthelong termlot.Therearetransactionsthatareprocessedforhigheramounts,buttheyarenotthenorm. 974598.1 Year 2010 2011 2012 2013 EXHIBIT4–PARKINGREVENUE Belowistheannualdetailoftransactionpaymentamountsandtypesfortheyears2010through 2013. Cash Amex Visa Master Discover Other Enplanements $1,499,367.95 $1,706,790.76 $3,416,484.68 $1,525,176.03 $193,088.57 $61.65 671,479 $1,208,710.77 $1,759,921.61 $3,397,432.44 $1.523.001.58 $183,897.96 $0.00 650,714 $1,180,218.12 $1,743,529.71 $3,586,841.41 $1,584,442.11 $204,494.30 $0.00 658,034 $1,068,186.74 $1,723,116.48 $3,689,329.04 $1,672,987.53 $227,498.80 $48.80 657,944 974598.1 EXHIBIT5‐QUESTIONAIRE ThefollowingquestionsmustbecompletedintheirentiretyandsubmittedwithRespondent(s) proposal. 1. Atwhattimedoesyourbatchcloseforthedayandcanthisbedoneautomatically?Ifno specifictime,arethereanytimerestrictions? 2. IfthereisacommunicationerroronyourendandweareunabletoprocessCreditCard Transactions,whatstepsareinplacetogetyoursystemoperational? 3. HowdoesyourCompanyhandlechargebacks? 4. Canyouprovidenextdaysettlement?Ifnot,whatarethesettlementoptions? 5. HowissettlementmadetoSARAA’saccountandhowisthisinformationdescribedonthe bankstatement? 6. HowareyourfeeschargedtoSARAA(i.e.aretheynettedagainstasettlement,automatically withdrawn,etc.). 7. Arethereanyfeesassociatedwiththeinitialset‐up?Ifsopleaseprovidealistofallcharges. 8. ArethereanylimitationstothenumberordollaramountofCreditCardTransactionsthat arebatched? 9. Howtoyouhandlemultiplemerchantaccounts? 10. DoyoucurrentlyhavethepropercertificationstoprocessCreditCardTransactionswith Datacap?Pleaseprovideanyinformationyoudeemnecessary. 11. Doyoucurrentlyuseathirdpartyprocessor? 12. DescribeyourPCI‐DSScompliancestatusandhowyoumaintaincompliance. 974598.1 EXHIBIT6–QUOTEDFEES(CONTINUEDONNEXTPAGE) PleaseprovidethefeesSARAAwouldbechargedbyyourcompanyforthefollowingtransactions: CardType DollarAmount Numberof ProposedFees Transactions VSCPSRetailCheckDebit $27,526.00 539 VSCPSSmallTicketDebit $969.09 310 VSCPSSmallTicketPp $23.90 6 VSCPSRetailPp $896.10 16 MCMeritIIIDebit $8,584.00 143 MCSmallTicketDebit $232.90 71 VSREGDBCPSRETAILCK $42,044.99 822 VSREGDBCPSSMALLTICKET $1,232.79 378 VSREGPPCPSRTL $177.40 5 VSREGPPSMALLTICKET $2.20 1 MCREGFMERIT3DBT $7,341.70 134 MCREGFSMALLTICKETDB $236.49 74 VSElectronic $8.80 4 VSCPSRetailCredit $19,513.90 328 VSInterRegIssuerChip $68.30 4 VSCPSSmallTicketCredit $1,223.68 369 VSCSPRewardsI $92,892.90 1,662 MCMeritIIICredit $9,100.90 190 MCEnhancedMeritIIIBase $9,590.90 207 MCWorldMeritIII $31,118.20 627 DSRetailCore $42.50 1 DSPSLExpressServiceRewards $147.40 44 DSPSLRetailRewards $8,950.00 167 DSPSLExpressServicesPR $33.00 10 DSPSLRetailPR $3,139.70 50 VSPremiumCard $2.20 1 MCMeritICredit $232.00 6 MCIntlElectronic $77.60 55 MCMeritIDebit $92.50 2 MCREGFMERIT1DBT $51.00 1 MCEnhancedMeritI $60.00 1 MCWorldMeritI $238.30 5 DSPSLKeyEntryrewards $100.00 1 VSEIRFCredit $1411.50 25 VSEIRFDebit $766.20 18 VSBusinessCardRetail $7,885.10 158 VSCorporateCardRetail $62,510.19 1,197 VSPurchasingCardRetail $24,232.38 470 VSInterRegPurchasing $284.20 5 VSInterregCorporate $164.20 4 VSCommercialRetailPrepaid $110.50 1 VSREGBUSCPDB $4,159.60 78 974598.1 VSREGDBEIRF $518.80 15 VSUSBusEnhancedRetail $11,599.40 233 VSUSSignatureBusRetail $10,385.70 192 VSBusinessCardCPDebit $1,288.20 31 VSSignaturePreferredRetail $35,984.30 681 VSSignaturePreferredStandard $562.30 8 MCCorporateStandard $99.50 3 MCCorporateDataRate1 $55,199.00 1,081 MCREGFCORPDATA $504.00 12 MCBusinessLevel4DataRate1 $3,580.00 63 MCBusinessLevel1DataRate1 $3,847.89 96 MCBusinessLevel2DataRate1 $1,647.10 29 MCEnhancedStandard $2.20 1 MCWorldStandard $85.00 3 MCWorldEliteStandard $80.00 1 MCWorldEliteMeritI $427.50 5 MCWorldEliteMeritIII $17,662.80 332 MCBusinessLevel3DataRate1 $1,830.10 33 MCHighValueStandard $17.00 1 MCHighValueMeritIIIBaseI $1,616.70 35 MCInterregionalSuperPremElec $8.80 3 DSCommercialElectronicSubmission $3,501.00 73 DSCommercialBaseSubmissionLevel $786.00 20 DSMildSubmissionLevelRewards $1,501.60 31 DSMildSubmissionLevelPR $167.20 3 DSExpressServices $17.60 6 DSRetail $2,406.09 43 DSMildSubmissionLevel $608.60 14 Pleaselistanyandalladditionalfees/chargedthatwouldbechargedtoSARAAfortheabove transactions. 974598.1
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